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The pharmacy has an important social as well as a functional role within an integrated health care system. Service quality has been an important topic to both health care providers and marketers as well as the focus of much recent research. This study was aimed to measure the service quality of community pharmacy based on patient's perceptions. A written survey was carried out among pharmacy costumers (n=500) in Bandung, Indonesia (in 5 community pharmacies). The survey method useddoi:10.7324/japs.2014.40114 fatcat:76g4wwlolrfydlmwxriz2zokjy