A copy of this work was available on the public web and has been preserved in the Wayback Machine. The capture dates from 2017; you can also visit the original URL.
The file type is
2008 International Workshop on Service-Oriented Computing: Consequences for Engineering Requirements
The Information Technology Infrastructure Library (ITIL) is a collection of best practices for the management of IT services. ITIL helps organizations to become aware of the business value their IT services provide to internal and external stakeholders. Understanding this value is crucial to the definition of Service Level Agreements (SLA) between an IT department and its stakeholders. However, it is not ITIL's objective to define how this value is to be elicited from stakeholders. This createsdoi:10.1109/soccer.2008.7 fatcat:indvbqx4vrbd7pddmkydor7euy