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Don't just stare at me!

Ning Wang, Jonathan Gratch
2010 Proceedings of the 28th international conference on Human factors in computing systems - CHI '10  
Communication is more effective and persuasive when participants establish rapport. argue rapport arises when participants exhibit mutual attentiveness, positivity and coordination. In this paper, we investigate how these factors relate to perceptions of rapport when users interact via avatars in virtual worlds. In this study, participants told a story to what they believed was the avatar of another participant. In fact, the avatar was a computer program that systematically manipulated levels
more » ... anipulated levels of attentiveness, positivity and coordination. In contrast to Tickel-Degnen and Rosenthal's findings, high-levels of mutual attentiveness alone can dramatically lower perceptions of rapport in avatar communication. Indeed, an agent that attempted to maximize mutual attention performed as poorly as an agent that was designed to convey boredom. Adding positivity and coordination to mutual attentiveness, on the other hand, greatly improved rapport. This work unveils the dependencies between components of rapport and informs the design of agents and avatars in computer mediated communication.
doi:10.1145/1753326.1753513 dblp:conf/chi/WangG10 fatcat:rt7szz2quzcxtianowfy42aev4