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This is a comparative study of two reports on the assurance of quality in higher education that appeared contemporaneously in two similar and closely connected jurisdictions. Using NVivo summative content analysis software, documentary analysis, archival records, WTO submissions, and focus groups and interviews the paper identifies and compares several recurring areas in which nomenclature is at least nominally mutual, such as: the boundary line between academic support services and studentdoi:10.5206/cie-eci.v48i2.10790 fatcat:ts6c67ulsbehpppocy6z2bsyb4