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New knowledge and micro-level online organization: 'communities of practice' as a development framework

E. Davenport, H. Hall
Proceedings of the 34th Annual Hawaii International Conference on System Sciences  
The role of communities of practice in knowledge creation is recognised in a number of contexts. The authors take a socio-technical perspective and identify four characteristics of such communities: situated learning, situated action, distributed cognition and social infrastructure. These are combined into a loosely normative framework to define and analyse communities of practice at the level of online micro-organisation. The framework is applied to three development projects: a reference
more » ... s: a reference service, a virtual enterprise initiative and a simulation of an electronic shopping mall. The authors discuss its potential in explaining and stimulating new knowledge in micro-level online work environments. 0-7695-
doi:10.1109/hicss.2001.926353 dblp:conf/hicss/DavenportH01 fatcat:fnwtz3wy2zd6vieadbnmlrp7ee