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The history of Information Systems (IS) as a discipline has been accompanied by vigorous debate on how, and indeed whether, IT investments contribute to improving organisational performance and hence in delivering value to the organisation. A number of models have been put forward to describe the relationship between IT expenditure and business value. This paper considers one such model, the process model of Soh and Markus (1995) , and although this model has many attractive features, it isdoi:10.3127/ajis.v12i2.91 fatcat:fytgfnfm7zfwbpzww22wl53bue