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Knowledge management: the missing link in DMO crisis management?

Deborah Blackman, Monica Kennedy, Brent Ritchie
2011 Current Issues in Tourism  
2011) Knowledge management: the missing link in DMO crisis management. Abstract Despite some recognition of the role of DMOs in crisis management, limited attention has focused on the role of Destination Marketing Organisations (DMOs) in crisis events, and in particular their role in managing knowledge across diverse stakeholder groups and domains. This theoretical paper attempts to address this deficiency by synthesising knowledge management and tourism crisis management literature, to outline
more » ... erature, to outline the potential role of DMOs in managing knowledge across boundaries during crises. Carlile's (2004) work on boundary spanning is used to consider potential organisational and management issues for DMOs dealing with crisis events and how they should be managed. The paper argues that because of the role and nature of DMOs they should play an important role as knowledge spanners/brokers to transfer, translate and transform knowledge to stakeholders. The paper concludes with future research avenues related to knowledge management, DMOs and crises.
doi:10.1080/13683500.2010.489637 fatcat:3utjwsvwnbavzem4hup2ywlvoy