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Workarounds in Business Processes: A Goal-Based Analysis [chapter]

Nesi Outmazgin, Pnina Soffer, Irit Hadar
2020 Lecture Notes in Computer Science  
Workarounds in business processes and information systems (IS) have attracted research attention in recent years. Deviating from official processes, workarounds are goal-driven adaptations.  ...  The premise taken in this paper is that workarounds are often motivated by misalignments between organizational goals, goals of local-units and actors, and the business process that should realize these  ...  Our approach differs from previous ones in proposing a systematic goal-based analysis with the aim of revealing the problems that motivate workarounds.  ... 
doi:10.1007/978-3-030-49435-3_23 fatcat:5chevgbsfzgkfjnehxtqperire

A Workaround Design System for Anticipating, Designing, and/or Preventing Workarounds [chapter]

Steven Alter
2015 Lecture Notes in Business Information Processing  
A WDS includes a process and an interactive "workaround design tool" (WDT) for identifying and evaluating foreseeable workarounds based on work system theory and a theory of workarounds.  ...  This paper proposes a workaround design system (WDS) for anticipating, designing, and/or preventing workarounds that bypass systems as designed.  ...  To accommodate all of the different types of situations in which workarounds occur, the theory of workarounds is based on the following definition of workaround: A workaround is a goal-driven adaptation  ... 
doi:10.1007/978-3-319-19237-6_31 fatcat:x6xog4u2qfctnadw26zjzfjiuy

Dealing with Risks and Workarounds: A Guiding Framework [chapter]

João Barata, Paulo Rupino da Cunha, Luís Abrantes
2015 Lecture Notes in Business Information Processing  
Our contribution suggests that (1) risks and workarounds should be jointly considered to model uncertainty in organizations, (2) participative enterprise modeling can assist process improvement and regulatory  ...  The mode of inquiry is the canonical action research (CAR), conducted in a metalworking company.  ...  A workaround can be based in a risk-benefit evaluation [2] emerging from an existing friction in the business process [6] .  ... 
doi:10.1007/978-3-319-25897-3_10 fatcat:va6j5ehkcrg3xlc6hxez7l2uzu

A Situational Perspective on Workarounds in IT-Enabled Business Processes: a Multiple Case Study

Nina Röder, Manuel Wiesche, Michael Schermann
2014 European Conference on Information Systems  
Our analysis reveals that employees utilize workarounds based on a risk-benefit analysis of the situational context.  ...  Workarounds are still one of the most puzzling phenomena in business process management research and practice.  ...  More recent approaches define workarounds as goal-driven changes to defined routines in business processes (Alter 2014) .  ... 
dblp:conf/ecis/RoderWS14 fatcat:vl5lox5u5ngldcasvkdp4vb2ka

Workaround Aware Business Process Modeling

Nina Röder, Manuel Wiesche, Michael Schermann, Helmut Krcmar
2015 International Conference on Wirtschaftsinformatik  
We exemplify how this technique can be used to model a workaround in the process of accessing patient-identifying data in a hospital.  ...  Therefore, this study provides an extension to the Business Process Modeling Notation (BPMN) by conducting a metamodel transformation, which includes workarounds.  ...  Other than this, our goal is to describe deviations in processes where it is not clear if the workaround is either improving or hindering the business process.  ... 
dblp:conf/wirtschaftsinformatik/RoderWSK15 fatcat:zgwpgg2jtvdihey3v64ezts72a

Process Mining as a Business Process Discovery Technique

Omar AlShathry
2016 Journal of Computer Engineering and Information Technology  
Process Mining is a promising technique for extracting a process model based on its real time behavior.  ...  In this research, an ITIL compliant Incident Management Process of a renowned Telecom provider was selected to construct its process model.  ...  Introduction Process discovery & conformance Business processes documentation is a major indication of a healthy business process management (BPM) in organizations [1] .  ... 
doi:10.4172/2324-9307.1000141 fatcat:6uiol23bozdoldcsfqdedjsi5y

Pattern Mining in System Logs: Opportunities for Process Improvement [chapter]

Dolev Mezebovsky, Pnina Soffer, Ilan Shimshoni
2009 Lecture Notes in Business Information Processing  
In "vanilla" implementations it is possible that the newly operational business process requires many additional steps as "workarounds" of the system limitations, and is hence performed in an inefficient  ...  Enterprise systems implementations are often accompanied by changes in the business processes of the organizations in which they take place. However, not all the changes are desirable.  ...  In such situations, a typical scenario would be that the newly operating business process is still capable of achieving its operational goal, but requires many additional steps as workarounds of the system's  ... 
doi:10.1007/978-3-642-01862-6_14 fatcat:ubfi24fpdzg6dkdze33gdyvoaa

Intentional Process Mining

Rebecca Deneckère, Charlotte Hug, Ghazaleh Khodabandelou, Camille Salinesi
2014 International Journal of Information System Modeling and Design  
Understanding people's goals is a challenging issue that is met in many different areas such as security, sales, information retrieval, etc.  ...  The originality of the contribution lies in the demonstration that it is actually possible to reverse engineer the underlying intentional plans built by people when in action, and specify them in models  ...  Acknowledgment We would like to thank Sébastien Sion for the development of the first version of the webbased tool, and the Master and Bachelor Miage students for participating in the experiments.  ... 
doi:10.4018/ijismd.2014100102 fatcat:z62wbkkddnck3enq7nvfauv6pm

Special section of BPMDS'2013: coping with complexity in business processes

Selmin Nurcan, Rainer Schmidt
2015 Journal of Software and Systems Modeling  
Acknowledgments We wish to thank the referees from the BPMDS' 2013 Program Committee for their timely and accurate reviews during the two-round and blind review process, namely Joao Paulo Almeida, Eric  ...  Andonoff, Renata Araujo, Dirk Fahland, Luciano García-Bañuelos, Johny Ghattas, Claude Godart, Paul Johannesson, Marcello La Rosa, Jan Mendling, Bela Mutschler, Jens Nimis, Oscar Pastor, Hajo A.  ...  Outmazgin, "A Process Mining-Based Analysis of Business Process Workarounds", studies specific forms of incompliant behavior, where employees intentionally decide to deviate from the required procedures  ... 
doi:10.1007/s10270-015-0468-y fatcat:imq7ofen5bfbnfvko5lnhws6ju

A frontier in organizational and business process innovation in service management through lean six sigma Kaizen project implementation

2017 Journal of administrative and business studies  
This paper presents the business process innovation using De ine, Measure, Analyze, Improve and Control (DMAIC) methodology.  ...  Business process innovation using Lean Six Sigma (LSS) methodology has long been considered to improve service quality, process ef iciency, and organizational performance by deploying Kaizen projects.  ...  processes Guha, Kettinger & Teng (1993) and brand a coherent business processes with the improvement goal (Andersen, 2007) .  ... 
doi:10.20474/jabs-3.6.2 fatcat:5l253fqtnfhcfamg23r5ifct2y

Modeling Suspension and Continuation of a Process

Oleg Svatos
2012 Journal of Systems Integration  
This work focuses on difficulties an analyst encounters when modeling suspension and continuation of a process in contemporary process modeling languages.  ...  Upon the unsatisfying results of the contemporary process modeling languages in the modeled example, there is presented a new process modeling language which, as demonstrated, is capable of capturing suspension  ...  Introduction Suspension and continuation of a process is a common event in business processes especially in those that are bound by some regulation and their compliance with the regulation is enforced.  ... 
doaj:269e4324257649d48cdf04a02e9381f6 fatcat:wyugwuupgzdt7gyq73zlhgncby

Contextualisation of business processes

Michael Rosemann, Jan Recker, Christian Flender
2008 International Journal of Business Process Integration and Management  
We argue for a stronger and more explicit consideration of these contextual factors in the design of business processes in order to make processes more adaptive.  ...  Flexibility has emerged as an important requirement in the design of business processes.  ...  ACKNOWLEDGMENT This research has been supported by the Australian Research Council and SAP Research with the ARC Linkage Grant "Modelling in the Large" (LP0560417).  ... 
doi:10.1504/ijbpim.2008.019347 fatcat:cvc4y4jxsvf6didnf2ktretc2m

An Agile Business Process Improvement Methodology

Paula Ventura Martins, Marielba Zacarias
2017 Procedia Computer Science  
Considering this limitation in wellknown Business Process (BP) methodologies, this paper presents a comparative study of some approaches and introduces agility in the Business Process and Practice Alignment  ...  Considering this limitation in wellknown Business Process (BP) methodologies, this paper presents a comparative study of some approaches and introduces agility in the Business Process and Practice Alignment  ...  Business Process Supervision assures that daily practices follow a base business process models.  ... 
doi:10.1016/j.procs.2017.11.018 fatcat:ecy7ojmgzjfdbhhevmt2j2cgg4

The Workarounds Process as a Source of Knowledge Creation and Management

Patrick Boudreau, Dragos Vieru, Gilbert Paquette, Michel Heon
2016 2016 49th Hawaii International Conference on System Sciences (HICSS)  
In this paper, we propose a theoretical framework that is based on the idea that the integration of workarounds in the workplace represents a process of knowledge management.  ...  It also suggests that the use of a socio-technological tool that allows the building and sharing of workarounds by employees will help foster the creation and updating of knowledge in the organizational  ...  A workaround represents a goal-driven change to an existing work system in order to overcome a technical or an organizational constraint [8] .  ... 
doi:10.1109/hicss.2016.532 dblp:conf/hicss/BoudreauVPH16 fatcat:6wtajt67kzc5jlxtpfq5xkiari

Robotic Process Automation using Virtual Environment

Mr. Vivek Ajinath Vanwe
2022 International Journal for Research in Applied Science and Engineering Technology  
business processes.  ...  that taking on associations face in mechanizing processes and RPA apparatus mix/communication with all applications/frameworks inside their current circumstance.  ...  business processes.  ... 
doi:10.22214/ijraset.2022.45056 fatcat:qw7s3mzrl5hftcxblvcv7uxjqm
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