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Chatbots

Petter Bae Brandtzaeg, Asbjørn Følstad
2018 Interactions  
Designing a new interactive technology such as a chatbot requires in-depth knowledge about why people are choosing to make use of this technology as well as why people stop using it.  ...  Uses and gratifications research. The public opinion quarterly, 37(4), 509-523. 7 Brandtzaeg, P. B., & Følstad, A. (2017, November). Why people use chatbots.  ... 
doi:10.1145/3236669 fatcat:672it6sjzzdffkpxxv35hn372q

When the Social Becomes Non-Human: Young People's Perception of Social Support in Chatbots

Petter Bae Bae Brandtzæg, Marita Skjuve, Kim Kristoffer Kristoffer Dysthe, Asbjørn Følstad
2021 Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems  
As part of the interview session, they were presented with a chatbot prototype providing information to young people. Two months later, the participants reported on their continued use of Woebot.  ...  To explore this, we invited 16 participants (16-21 years) to use and refect on chatbots as sources of social support.  ...  If they answered "no, " we asked them to explain why, and if the answered "yes, " we asked them to share their experiences and motivation for using chatbots.  ... 
doi:10.1145/3411764.3445318 fatcat:2hflf57ac5gktgpuw5yqm6yuai

Chats with Bots

Andreea Muresan, Henning Pohl
2019 Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems - CHI '19  
We present findings from a two-week diary study exploring users' interactions with the chatbot Replika.  ...  In particular, we focus on how users anthropomorphize chatbots and how this influences their engagement.  ...  Finally, while we touched upon this subject, further research is needed to investigate the motivations people have for long-term chatbot use.  ... 
doi:10.1145/3290607.3313084 dblp:conf/chi/MuresanP19 fatcat:adgvjeztwred5fbzof5ncsosom

Designing Chatbots with Black Americans with Chronic Conditions: Overcoming Challenges against COVID-19

Junhan Kim, Jana Muhic, Lionel Peter Robert, Sun Young Park
2022 CHI Conference on Human Factors in Computing Systems  
We report our fndings on our participants' needs for chatbots' roles and features, and their challenges in using chatbots.  ...  We then present design implications for future chatbot design for the Black American population.  ...  I don't know if this is even possible, but if you do have people in the Black American community who are reticent about taking it, the chatbot could ask them, 'Well, why?  ... 
doi:10.1145/3491102.3502116 fatcat:ld62nzij4bbqznj2pqfrrs42ta

Inverting the Turing Test

Stuart Shieber
2011 American Scientist  
But given the vast gulf in verbal performance between chatbots and people, they don't seem to illuminate the matter.  ...  Why is it, then, that even with such poor performance the chatbots still hold people's interest?  ... 
doi:10.1511/2011.93.502 fatcat:rnejw4oqzfdehcrqeebkj6r7oe

Evolution in Education: Chatbots

George Dimitriadis
2020 Homo Virtualis  
This paper examines how Chatbots have evolved over the years, what the advantages and disadvantages of using them are and tries to explain the rise taking place nowadays.  ...  Furthermore, most of us have experienced communication of this form in many aspects of our everyday life.  ...  More than 2.1 billion people use messaging applications. Facebook's Messenger app is used by 1 billion users.  ... 
doi:10.12681/homvir.23456 fatcat:qomtqcwucff3zplh76dixb7lum

Impact of Argument Type and Concerns in Argumentation with a Chatbot [article]

Lisa A. Chalaguine, Anthony Hunter, Fiona L. Hamilton, Henry W. W. Potts
2019 arXiv   pre-print
Conversational agents, also known as chatbots, are versatile tools that have the potential of being used in dialogical argumentation.  ...  They could possibly be deployed in tasks such as persuasion for behaviour change (e.g. persuading people to eat more fruit, to take regular exercise, etc.)  ...  Our approach of crowdsourcing some of the main arguments on why people engage in a certain behaviour and the corresponding counterarguments of various types that are then used by a chatbot to engage in  ... 
arXiv:1905.00646v1 fatcat:mw73a6r2bfd6pg7buk2y2oldmm

Impact of Argument Type and Concerns in Argumentation with a Chatbot

Lisa Andreevna Chalaguine, Anthony Hunter, Henry Potts, Fiona Hamilton
2019 2019 IEEE 31st International Conference on Tools with Artificial Intelligence (ICTAI)  
Conversational agents, also known as chatbots, are versatile tools that have the potential of being used in dialogical argumentation.  ...  They could possibly be deployed in tasks such as persuasion for behaviour change (e.g. persuading people to eat more fruit, to take regular exercise, etc.)  ...  Our approach of crowdsourcing some of the main arguments on why people engage in a certain behaviour and the corresponding counterarguments of various types that are then used by a chatbot to engage in  ... 
doi:10.1109/ictai.2019.00224 dblp:conf/ictai/ChalaguineHPH19 fatcat:5gyeyfycj5guffxcngjfu7elku

How do Humans Interact with Chatbots?: An Analysis of Transcripts

Mina Park, Milam Aiken, Laura Salvador
2018 INTERNATIONAL JOURNAL OF MANAGEMENT & INFORMATION TECHNOLOGY  
Chatbots enable machines to emulate human conversation, and recent developments have resulted in many online systems for the public to use.  ...  We reviewed the transcripts and found that students used fairly simple language and made many text errors.  ...  People also used a more restricted vocabulary and greater profanity with chatbots.  ... 
doi:10.24297/ijmit.v14i0.7921 fatcat:uiq7oexsmvgvfga3c2vzhcomce

USING CHATBOTS IN MARKETING COMMUNICATION [chapter]

Agnieszka Werenowska, Ewa Jaska
2020 Economic Sciences for Agribusiness and Rural Economy  
That is why the perfect combination is to have both a chatbot and a real consultant.  ...  The article presents the possibilities of using virtual assistants, the analysis of the literature on the subject and the results of conducted surveys on the use and familiarity of chatbots among recipients  ...  The analysis of research results leads to the conclusion that many people are still suspicious of using chatbots and the possibilities they provide.  ... 
doi:10.22630/esare.2019.3.20 fatcat:6ywilwwmmnczxf7ixlj7xzgdeu

Argument Harvesting Using Chatbots [article]

Lisa A. Chalaguine, Anthony Hunter, Henry W. W. Potts, Fiona L. Hamilton
2018 arXiv   pre-print
Because it is automated, the chatbot can be used repeatedly in many dialogues, and thereby it can generate a large corpus.  ...  In this paper, we propose a new approach, which we call argument harvesting, that uses a chatbot to enter into a dialogue with a participant to get arguments and counterarguments from him or her.  ...  We have developed a chatbot that harvests arguments and their values from women on why they do not engage in (more) physical activity.  ... 
arXiv:1805.04253v1 fatcat:vgq7pyrozvcnlma4hslzxiavcy

JAX, THE ARCHITECTURE: Designing a Chatboat Architecture to Reduce Ajax Fancare's Logistical Problem and Enhance Fan Experience

Steven Limandjaja
2021 Nirmana  
The deliverable is a chatbot prototype and architecture in which Ajax Fancare could build upon for their future customer service chatbot.  ...  They believe that chatbot is the solution to this problem.  ...  The privacy policy should also be shown to make clear how and why the data of consumers is used by the chatbot.  ... 
doi:10.9744/nirmana.18.2.51-65 fatcat:wvui3lppbnao3hfxindiqvwksm

A NEW BUSINESS MARKETING TOOL: CHATBOT

Ayşe Barış
2020 Zenodo  
Chatbot can be defined as AI based computer program that can talk to people and be in active communication. They are also called as virtual assistants that understand human capabilities.  ...  The results of the study shows that chatbots can be a great tool for customer communication but businesses should be paying a lot of attention to customer's mindset and develop chatbots by using AI more  ...  The reasons why people communicate with chatbot are productivity, entertainment, social and relationship factors and curiosity.  ... 
doi:10.5281/zenodo.4030216 fatcat:hpsu3bxjgrb2jglrb3mcvt4lhq

Prognosticating anthropomorphic chatbots' usage intention as an e-banking customer service gateway: cogitations from Zimbabwe

Brighton Nyagadza, Asphat Muposhi, Gideon Mazuruse, Tendai Makoni, Tinashe Chuchu, Eugine T. Maziriri, Anyway Chare
2022 PSU Research Review  
to bridging the knowledge gap as it investigates the factors that explain why bank customers may be willing to use chatbots in five selected commercial Zimbabwean banks.  ...  PurposeThe purpose of this article is to investigate the factors that explain the reasons why customers may be willing to use chatbots in Zimbabwe as an e-banking customer service gateway, an area that  ...  Hedonic motivation is a crucial element that explains why people use technological platforms and AI application software.  ... 
doi:10.1108/prr-10-2021-0057 fatcat:52e4v5sf4jbrnlpre7g6rsllr4

Cory COVID-Bot: An Evidence-Based Behavior Change Chatbot for COVID-19 [chapter]

Simon T. Van Baal, Suong Le, Farhad Fatehi, Jakob Hohwy, Antonio Verdejo-Garcia
2022 Studies in Health Technology and Informatics  
Cory COVID-Bot is an artificial intelligence chatbot designed and built by a multisector collaboration to help people safely step towards COVID normal.  ...  Various strategies can be used to identify whether the chatbot has been effective at achieving the aims set by the project team, which the team can use to update the chatbot content and functionality.  ...  Discussion This project shows that it is possible to develop an artificial intelligence chatbot that informs people about public health guidelines and delivers targeted behavioral interventions.  ... 
doi:10.3233/shti210948 pmid:35062181 fatcat:3rgyudhaqbdl5avmgj7gfof5be
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