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Value sensitive design of Internet-based services: towards an integration of technology and values

Hannes Hartenstein, Alexander Maedche, Martina Zitterbart
2016 Jahrestagung der Gesellschaft für Informatik  
This is the first time thew orkshop on "Value-Sensitive Design of Internet-Based Services: Towards an Integrationo fT echnology andV alues" takes place as part of the German "INFORMATIK 2016" conference  ...  The workshop brings together researchers that deal with questions of value-sensitive design and deliveryo fI nternet-based services from different disciplinary andi nterdisciplinary perspectives.  ...  The underlying idea of this session is to jointly develop new ideas or solutions for fundamental problemso f designing and delivering value-sensitive Internet-based services.  ... 
dblp:conf/gi/HartensteinMZ16 fatcat:sbo5be3iqnei7ccyk3g5hqh6yq

What Service? [chapter]

Ana Cardoso, Isabel Ferreira, João Álvaro Carvalho, Leonel Santos
2011 Communications in Computer and Information Science  
This paper explores the meaning and scope of services in technological and managerial domains.  ...  Moreover, technology is transforming the nature of services and, in academia, multidisciplinary research is trying to make sense of these changes and leverage the opportunity of service innovation in different  ...  Internet-based SSTs and electronic business models created a momentum for services evolve their access strategy, and organizations perceived the increased value of offering services via Internet (e-services  ... 
doi:10.1007/978-3-642-24355-4_32 fatcat:eodhd225cvbxhiuwnb76nfbhae

Emerging Internet Technology & Service toward Government 3.0

2014 KSII Transactions on Internet and Information Systems  
The paper describes the concepts and features of Government 3.0, identifies emerging Internet-based technologies and services toward the initiative, and finally provides improvement plans for Government  ...  In promoting Government 3.0, the crucial factor might be how to align the core services and policies of Government 3.0 with correspoding technologies.  ...  Internet Service & Technology toward Paradigm Shift Currently we live in an era of unprecedented technological innovation with ingenious new advances for achieving clean energy, eradicating disease and  ... 
doi:10.3837/tiis.2014.02.012 fatcat:uvj2mlq4obew5d2vadhfuopi54

IP and Integrated Services [chapter]

Saleem Bhatti
1999 Advanced & Emerging Communications Technologies  
research and development may progress in the next decade in order to move the Internet towards an ISN.  ...  Consequently the Internet is being seen as a means for allowing access to integrated services Internet users have increasing demands to use a range of multimedia applications with QoS sensitive data flows  ...  ATM is itself designed to be an integrated service bearer, so IP and ATM might be seen as competing technologies.  ... 
doi:10.1201/9781420049626.ch11 fatcat:ck6qbfiitfeifpyuskieh2vpxm

Continuous Service: Mobile Services for Travel Counseling

Susanne Schmidt-Rauch, Michael Keller, Gerhard Schwabe
2010 2010 Ninth International Conference on Mobile Business and 2010 Ninth Global Mobility Roundtable (ICMB-GMR)  
We propose a three-level design consisting of an organizational, a user and a system level.  ...  As both the customer and agent participants indicate a high appreciation of the service and the system, both the implementation of live support on a trip and the motivational design of the prototype can  ...  ACKNOWLEDGEMENTS We especially thank our partner travel agency STA Travel Switzerland represented by Grégoire Leresche and Roman Gertsch as well as the enthusiastic travel agents and our voluntarily supporting  ... 
doi:10.1109/icmb-gmr.2010.59 fatcat:qtlobzejkrb4xefjkvgj6xjti4

Electronic Services in Public Sector: Development Challenges

Seppo J. Sirkemaa
2014 International Journal of Computer and Electrical Engineering  
The benefits of Internet are typically based on ease of use, speed and online access to information.  ...  For the consumer, when purchasing a product finding one with a good price is something where access to waste amount of businesses and the ability to use various price-comparing services is clear benefit  ...  Let us look at electronic services. II. WHY ELECTRONIC SERVICES Computers and internet make it possible to provide services in a way that adds value to the user of these technologies.  ... 
doi:10.7763/ijcee.2014.v6.818 fatcat:2kw5ixu7tnb25joupxauhkc32e

From Reactive to Predictive Services: the Internet of Things (IoT) Enabled Product Service Systems (PSS) of Innovative and Sustainable Business Model

Iwona Windekilde
2017 Marketing i Zarządzanie  
Porter and Heppelman (Porter, Heppelmann, 2014) stated that the adoption of digital technologies including sensors may trigger provision of additional services to an integrated product service offer.  ...  The ongoing change in customer value propositions, such as "charging for engine use per hour" is an example of outcome-based value propositions in the form of Anything-as-a-Service (AaaS).  ... 
doi:10.18276/miz.2017.50-07 fatcat:4pdxpzhd7nfvbiw6haboa5zoxq

Financial Services Industry [chapter]

Bernhard Hämmerli
2012 Lecture Notes in Computer Science  
Critical infrastructure and services in financial industry are important for our society and the financial industry starts to understand the topic beyond the normal and well maintained Business Continuity  ...  This is one of the results achieved by the EU project Parsifal (Protection and Trust in Financial Infrastructure (Parsifal-Team, 2010), for compositing a research agenda for the cyber security of the financial  ...  These platforms use innovative computer and financial technology to provide Internet-based forex trading and currency information services to everyone and is rapidly becoming more attractive as an alternative  ... 
doi:10.1007/978-3-642-28920-0_13 fatcat:onm573oiwbcchocwj4aookuw2u

Value-added services in the converged network

Y. De Serres, L. Hegarty
2001 IEEE Communications Magazine  
New APIs are being designed for the creation of value-added services spanning multiple domains (wireline/wireless, voice/data, public/enterprise).  ...  and offer innovative value-added services if they want to maintain their market share.  ...  Neither fully succeeded, although each technology found an area of applicability: ISDN as an integrated access technology; ATM as an integrated transport mechanism in the backbone network.  ... 
doi:10.1109/35.948417 fatcat:gcreewasmfaovlgnym3nt6yiiq

Barriers to Electronic Service Development

Vassilakis, Lepouras, Fraser, Haston, Georgiadis
2005 e-Service Journal  
Electronic Government, driven by an ever growing and pervasive use of information and communication technologies, is increasingly affecting the public sector. (European Commission, 1999).  ...  Technological barriers, associated with the availability of suitable tools, standards and infrastructure to develop, deploy and use electronic services. 4.  ...  They participate in the design of the electronic service interface (usually electronic forms), they dictate the validation checks that must be integrated in the service and provide instructions and sets  ... 
doi:10.2979/esj.2005.4.1.41 fatcat:wkogcniyava2ra2ndblhvwcq5m

Barriers to Electronic Service Development

Costas Vassilakis, George Lepouras, John Fraser, Simon Haston, Panagiotis Georgiadis
2004 e-Service Journal  
Electronic Government, driven by an ever growing and pervasive use of information and communication technologies, is increasingly affecting the public sector. (European Commission, 1999).  ...  Technological barriers, associated with the availability of suitable tools, standards and infrastructure to develop, deploy and use electronic services. 4.  ...  They participate in the design of the electronic service interface (usually electronic forms), they dictate the validation checks that must be integrated in the service and provide instructions and sets  ... 
doi:10.1353/esj.2006.0004 fatcat:gwlox22xpjggnnijnic44ii6im

A Regulatory View on Smart City Services

Mario Weber, Ivana Podnar Žarko
2019 Sensors  
Based on the analysis, we propose a set of recommendations for each role in the value chain related to regulatory requirements of the aforementioned Smart City services.  ...  The analysis and recommendations serve as examples of good practice in hope that they will facilitate a wider adoption and longevity of IoT-based Smart City services.  ...  The founding sponsors had no role in the design of the study; in the collection, analyses, or interpretation of data; in the writing of the manuscript, and in the decision to publish the results.  ... 
doi:10.3390/s19020415 fatcat:c26q2rf53zcd3kihjnrwgakb4a

Interactive Services: A Framework, Synthesis and Research Directions

Ruth Bolton, Shruti Saxena-Iyer
2009 Journal of Interactive Marketing  
It defines interactive services as services that have some form of customer-firm interaction in an environment characterized by any level of technology (i.e., a high or low technology environment).  ...  Customers may interact with the firm's physical elements (including technology), processes and people in both service creation and delivery.  ...  based and/or Internet enabled.  ... 
doi:10.1016/j.intmar.2008.11.002 fatcat:kmk6zmkh55fpheimxm6xv57szm

Linked Services and the Future Internet

Carlos Pedrinaci, John Domingue
2010 Future Internet Assembly  
It has often been argued that Web services would have a tremendous impact on the Internet, as a core enabling technology supporting a highly efficient service-based economy at a global scale.  ...  ingredients that will lead to a new wave of services -Linked Services -that will drive the creation of complex systems in the Future Internet.  ...  We would like to thank all the members of the SOA4All project for their contribution.  ... 
dblp:conf/fia/PedrinaciD10 fatcat:lsytiz5hwne2ronq3pze6ha73a

Conceptualizing smart service systems

Daniel Beverungen, Oliver Müller, Martin Matzner, Jan Mendling, Jan vom Brocke
2017 Electronic Markets  
objects that integrate service consumers' and service providers' resources and activities.  ...  We discuss the implications that the introduction of smart service systems have for foundational concepts of service science and conclude that smart service systems are characterized by technology-mediated  ...  Theoretical background Smart products and the Internet of Things Smart products are part of an environment that is referred to as the Internet of Things (Papert and Pflaum 2017) .  ... 
doi:10.1007/s12525-017-0270-5 fatcat:zr5rgzu77rdntmznzfztvpmowu
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