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Using master tickets as a storage for problem-solving expertise [chapter]

Gabi Dreo, Robert Volta
1995 Integrated Network Management IV  
This paper presents an approach for the storage and retrieval of problem-solving expertise by introducing the concept of a master ticket.  ...  Problem-solving expertise is obtained by the retrieval and the instantiation of a useful master ticket.  ...  The MNM Team is a group of researchers of the Munich Universities and the Bavarian Academy of Sciences. It is directed by Prof. Dr. Heinz-Gerd Hegering.  ... 
doi:10.1007/978-0-387-34890-2_29 fatcat:wjl4nnpkiza4lgffowly55z6aq

Six Sigma DMAIC: Process Improvements towards BetterIT Customer Support

Noor Ramly
2012 International Journal of e-Education, e-Business, e-Management and e-Learning  
With this study, it is hoped that this paper would be a useful guide to companies that are facing with the same issues and intend to improve total customer related support in their organization.  ...  The tools and techniques taken as well as key steps that led to sustainable improvement are explained according to five phases of Six Sigma DMAIC in the later sections.  ...  ACKNOWLEDGMENT Author would like to thank our MIMOS CTO Thillai Raj Ramamanathan for sponsoring this improvement project and Mohd Haris Aziz for supervising until project completion.  ... 
doi:10.7763/ijeeee.2012.v2.146 fatcat:fvaxsfgwurewziyq2iqsysqxca

Data Science

K. Sankar
2022 Shanlax International Journal of Arts, Science and Humanities  
All companies are looking for candidates with knowledge of data science. This topic provides an overview of data science.  ...  Now, if you have a problem that requires you to deal with data cleanup, you can use a clustering algorithm to solve it.  ...  Such problems can be resolved using anomaly detection algorithms. How much is it and how many? Numerical values and other types of problems for numerical values such as B.  ... 
doi:10.34293/sijash.v10i1.4969 fatcat:dpol4uoggrchxgtbwssz2efhpu

The IT Infrastructure's Industrialization and Mastering

Z. Bakraouy, National Institute of Posts and Telecommunication, INPT, Madinat Al Irfane, Rabat, Morocco, W. Abbass, A. Baina, M. Bellafkih
2019 Journal of Communications  
SCSM has given us the option to make a Portal which has served us as communication interface to directly generate tickets from users.  ...  ITIL is a collection of widely used best practices that derive from the expertise and experience of its contributors and members of the ITSM community [15] .  ... 
doi:10.12720/jcm.14.10.884-891 fatcat:5svwiqqitzdjrdom6hltrhnhdy

Distributed software development of a cloud solution for collaborative manufacturing networks

Dan Bendas, Leila Saari, Carlos Coutinho, Ruben de Juan Marin, Josep Bernabe Gisbert, Luis Lopes
2017 2017 International Conference on Engineering, Technology and Innovation (ICE/ITMC)  
(like CPU power, database storage, disk storage, content delivery, specialized environments, etc.) to their customers, usually in a flexible, payper-use manner.  ...  On one hand, IC can be considered one of the best mechanisms to solve those problems.  ... 
doi:10.1109/ice.2017.8279959 dblp:conf/ice-itmc/BendasSCJBL17 fatcat:nm2q6aifn5bk5do2b5u2wlugu4

Comparative Analysis of Cloud Simulators and Authentication Techniques in Cloud Computing

Ashima Mehta, S. N. Panda
2016 Journal on Today's Ideas - Tomorrow's Technologies  
Since, it is not a practicable way to directly examine the behavior of cloud on such problems using the real hardware and software resources due to its high costs, modeling and simulation has become an  ...  Cloud computing is the concern of computer hardware and software resources above the internet so that anyone who is connected to the internet can access it as a service or provision in a seamless way.  ...  CloudSim is not a framework as it does not provide a ready to use environment for execution of a complete scenario with a specific input.  ... 
doi:10.15415/jotitt.2016.42010 fatcat:3jskcqp4gvcorjleo32jvayydu

Agile Infrastructure and Operations: How Infra-gile are You?

Patrick Debois
2008 Agile 2008 Conference  
Some have described Agile and Infrastructure as an oxymoron: they just don't fit together.  ...  During one year we have focused on using agile techniques in three different infrastructure related projects.  ...  No use for doing a disaster recovery project if your problem lies beyond the technical problem.  ... 
doi:10.1109/agile.2008.42 dblp:conf/agiledc/Debois08 fatcat:vjweg73mxzh6rgr5rlfuvhghgq

User-centered design and usability testing of a web site: An illustrative case study

Michael D. Corry, Theodore W. Frick, Lisa Hansen
1997 Educational technology research and development  
To create a useful and usable Web site you need expertise, computing resources, and support from your organization.  ...  People who have used mark-up languages or created complex style definitions for page layout programs should be able to master HTML quickly and easily.  ...  Start with a preliminary goal statement that says, "We could solve our <information/instruction problem> by putting the information on the Web."  ... 
doi:10.1007/bf02299683 fatcat:tmjewn4g4jblxdao3qxyhffvpa

Challenges of Big Data for Development

Mr. Zulfikar Ali Ansari
2021 International Journal for Research in Applied Science and Engineering Technology  
Since the solution cannot be same for all we can have a proper understanding of tools and technologies , their usage.  ...  So as to handle any amount of data. Different technologies are proved helpful where HADOOP, H-BASE, SPARK is most trending.  ...  CONCLUSIONS The study of big data and making it useful in day to day life has solved many problems in data and information sector.  ... 
doi:10.22214/ijraset.2021.34590 fatcat:dyr5gxqbyjd27mu5j2tgu7iwme

Agribuzz-Agriculture Management System

Rabba Gundu Devender Goude, Dr. Bhuvana J
2022 International Journal for Research in Applied Science and Engineering Technology  
Agribuzz farming will serve as a way for the farmers to sell their products across the country just with some basic knowledge about how to use the website.  ...  Agro-marketing would make all things automatic which makes it easier to serve as the best solution to all the problems.  ...  Cloud computing is now widely used to describe the delivery of software, infrastructure and storage services over the internet.  ... 
doi:10.22214/ijraset.2022.41208 fatcat:zh5yxtu43zhjhlarjnspnu7zp4

Hybrid Process Management: A Collaborative Approach Applied to Automotive Industry

Filipe Ferreira, Ana Luísa Marques, José Faria, Américo Azevedo
2016 Procedia CIRP  
When using the solution, managers no longer need to constantly ask for reporting, leading to a significant reduction on email and paperwork.  ...  The solution, labelled as HPM -Hybrid Process Manager, encompasses a set of tools for work, information and communication management fully integrated with knowledge based engineering processes.  ...  The authors would like to thank INESC TEC for their support and the Apps4aME Collaborative Project for their inputs and contributions.  ... 
doi:10.1016/j.procir.2016.10.106 fatcat:rrg22pujrnhjzm7dgsy2qk4boe

The Resurrecting Duckling: security issues for ubiquitous computing

F. Stajano, R. Anderson
2002 Computer  
The ubiquitous computing vision-of spontaneous interaction between the digital devices that surround and serve us-could bring a great deal of convenience but also a great deal of risk.  ...  Within a few years, we will see many of the world's fridges, heart monitors, bus ticket dispensers, burglar alarms, and electricity meters sending messages to each other.  ...  hard for normal mortals to understand and manage. 10 It is somewhat hubristic for engineers to assume that they must solve all problems using mechanisms within their realm of professional expertise, when  ... 
doi:10.1109/mc.2002.1012427 fatcat:sb2f7b6sfzgmvbnenv2fhs5aea

The Resurrecting Duckling [chapter]

Frank Stajano
2000 Lecture Notes in Computer Science  
The ubiquitous computing vision-of spontaneous interaction between the digital devices that surround and serve us-could bring a great deal of convenience but also a great deal of risk.  ...  Within a few years, we will see many of the world's fridges, heart monitors, bus ticket dispensers, burglar alarms, and electricity meters sending messages to each other.  ...  hard for normal mortals to understand and manage. 10 It is somewhat hubristic for engineers to assume that they must solve all problems using mechanisms within their realm of professional expertise, when  ... 
doi:10.1007/10720107_25 fatcat:3efiwcqjerde3hx5gb3k2cvhhy

Knowledge management-centric help desk: specification and performance evaluation

Luz Minerva González, Ronald E. Giachetti, Guillermo Ramirez
2005 Decision Support Systems  
The benefits of the knowledge management-centric help desk are evaluated using a simulation study with actual data from a help desk.  ...  In this paper we propose a new approach, called a knowledge management-centric help desk.  ...  new ticket, where the ticket is a mechanism for tracking problems.  ... 
doi:10.1016/j.dss.2004.04.013 fatcat:662uzs6ogrhytbpmsgzklzhrla

Challenges of Forensic-Technical Expertise of Documents for Determining the Terms of Their Production

Elena R. Rossinskaya, Kseniia O. Gorshkova, Natalia P. Kirillova, Nikolay G. Stoyko
2019 Journal of Siberian Federal University  
The main techniques of such examination are described, as well as the problems, which experts face.  ...  The article discusses the problems of forensic-technical expertise by determination of handwritten signatures (records).  ...  The reason is a number of technical and legal problems that need to be described, systematised and solved.  ... 
doi:10.17516/1997-1370-0402 fatcat:uqsyppompvdmxmxyqz4dvbbxta
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