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The service quality-satisfaction link revisited: exploring asymmetries and dynamics

Tomas Falk, Maik Hammerschmidt, Jeroen J. L. Schepers
2009 Journal of the Academy of Marketing Science  
The simultaneous influence of service quality and customer experience on satisfaction is examined by means of nonlinear structural equation modeling.  ...  In contrast, hedonic quality attributes (design, enjoyment, and image) only exhibit an increasing effect on satisfaction for more experienced customers.  ...  the original author(s) and source are credited.  ... 
doi:10.1007/s11747-009-0152-2 fatcat:ae6qpu3ku5azhmiz7r2tkdtitm

Internet Use and Subjective Well-Being in China

Peng Nie, Alfonso Sousa-Poza, Galit Nimrod
2016 Social Indicators Research  
Our findings also point to a possible cultural factor that puts Chinese Internet users at psychological risk.  ...  Nevertheless, SWB depends on perceptions of Internet use; that is, the importance that different individuals ascribe to different purposes for using the Internet and how much they believe that their Internet  ...  This present analysis is also an output of a scholarship from the Food Security Center at the University of Hohenheim, which is part of the DAAD (German Academic Exchange Service) program "Exceed" and  ... 
doi:10.1007/s11205-015-1227-8 fatcat:6l7tf6knuffhhoymhuxs2tscxy

Previous Satisfaction and Positive Word-of-Mouth Communication as Antecedents to Purchase Intention in Transmedia Storytelling

Bong-Won Park, Jae-Hyeon Ahn
2010 International Journal of Contents  
This result demonstrates an asymmetric relationship between satisfaction and repurchase intention across media, and its strategic implications are further discussed.  ...  To do this, two data sets are collected: cases of movie-to-TV series and TV series-to-movie and analyze them using a structural equation modeling approach.  ...  As many customers access Internet blogs and portal sites, WOM communication on the Internet becomes increasingly more important and powerful than in the past.  ... 
doi:10.5392/ijoc.2010.6.4.090 fatcat:pd2z54fuwbgqxkydl44iywkcs4

Distance Learning for SME Managers

Emanuela Pauselli, Alessandro D'Atri
2001 Industry & higher education  
This paper concerns the training needs of Small and Medium sized Enterprises (SMEs) managers and the analysis of how new technological solutions, as those based on the Internet and the delivery of content  ...  ICT based training solutions, and distance learning methods are discussed with respect to their suitability and cost effectiveness for SME managers.  ...  Computer aided and distance learning [1, 17] , and related approaches to user interaction and access to the new multimedia contents (with tutor assistance, on demand, self-designable courses, interactivity  ... 
doi:10.5367/000000001101295542 fatcat:li2rcrm2rzdnbm5m5wm26asmie

Critical review of the e-loyalty literature: a purchase-centred framework

Aikaterini C. Valvi, Konstantinos C. Fragkos
2012 Electronic Commerce Research  
Our aim is to offer an evidence-based approach for all research questions based on tested theories.  ...  The tremendous development of the Internet for both marketing and e-commerce settings, in conjunction with the growing desire of consumers to purchase online, has promoted two main outcomes: (a) increasing  ...  EFA was executed Site Characteristics, Perceived Security, User Computer Skills and Internet Experiences, Perceived Convenience, User SatisfactionUser satisfaction is correlated with intention  ... 
doi:10.1007/s10660-012-9097-5 fatcat:h7dvaevd45gpnbzusruj5opacy

Microcontroller Implementation of Rule-based Inference System for Smart Home

BonJae Koo, Young Soo Park, SungHyun Yang
2014 International Journal of Smart Home  
The research model have described the attitudes of customers in detail with Hedonic, Utilitarian and Epistemic Value (Perceived Value), Cognitive and Affective Satisfaction (Customer Satisfaction) and  ...  We propose switch off algorithm for APs, which exploits the knowledge of the distance between the User Equipment's (UEs) and their associated APs.  ...  More research are needed to identify male and female brand differences in garment industry, by making this study in other regions, other fashion products and ultimately in other industries.  ... 
doi:10.14257/ijsh.2014.8.6.19 fatcat:eiaeqnd4kfhznpn5r6fgffneq4

Engineering, Technology & Applied Science Research (ETASR), Vol. 11, No. 3, pp. 7069-7290

Various
2021 Zenodo  
Engineering, Technology & Applied Science Research (ETASR) is an international bimonthly wide scope, peer-reviewed open access journal for the publication of original articles concerned with diverse aspects  ...  ISSN: 1792-8036 and 2241-4487.  ...  ACKNOWLEDGMENT The authors would like to thank the Ministry of Higher Education and Scientific Research in Kurdistan, the Chemistry Department of the University of Zakho, and the Petroleum Department,  ... 
doi:10.5281/zenodo.5136285 fatcat:2beknqdb3bcq7fqfav6btil6ci

Understanding the evaluation of mHealth app features based on a cross-country Kano analysis

Henner Gimpel, Tobias Manner-Romberg, Fabian Schmied, Till J. Winkler
2021 Electronic Markets  
Based on survey data from both countries, we employed the Kano method to evaluate PHR features and applied a quartile-based sample-split approach to understand the underlying relationships between user  ...  AbstractWhile mobile health (mHealth) apps play an increasingly important role in digitalized health care, little is known regarding the effects of specific mHealth app features on user satisfaction across  ...  The relationship between the performance and importance of attractive and must-be qualities is nonlinear and asymmetric.  ... 
doi:10.1007/s12525-020-00455-y pmid:35602116 pmcid:PMC7987738 fatcat:tjlcahrrbrhjhdb43f4zymhaqy

A CONSUMER-WELFARE APPROACH TO NETWORK NEUTRALITY REGULATION OF THE INTERNET

J. Gregory Sidak
2006 Journal of Competition Law & Economics  
To the extent that an advertiser of a good or service would be willing to contract with a network operator for advertising space on the network operator's affiliated content, another practical effect of  ...  existing usage-based business models.  ...  In other words, the objective of Internet portals and other e-commerce firms is to give away or subsidize services to end-users so as to attract larger audiences for search-based advertisers.  ... 
doi:10.1093/joclec/nhl016 fatcat:jaquf5vghfa2nkjpwbto52atha

Who Owns the Data? A Systematic Review at the Boundary of Information Systems and Marketing [article]

Stephen L. France, Mahyar Sharif Vaghefi, Brett Kazandjian
2021 arXiv   pre-print
The citation asymmetries between IS and marketing are noted and an overall conceptual model is created that describes the "areas of collaboration" between IS and marketing.  ...  Forward looking suggestions are made on how academic researchers can better interface with industry and how academic research at the boundary of IS and marketing can be further developed.  ...  There are articles in this cluster that approach decision making from a rational economic utility-based choice perspective and those that approach decision making from a behavioral perspective, emphasizing  ... 
arXiv:2107.14019v1 fatcat:wkhquobwlrcg7jc5tq2cepmdy4

The Transformation of Computing: Riding the Wave

Robert Fabian
1987 Journal of Information Systems Management  
The inference engine is responsible for providing results, based on information from the user and the knowledge base. The user communicates with the expert system with the help of a user interface.  ...  Figure 2 shows an example of such asymmetric distribution. Only two applications, Aris and iGrafx, support the triangular distribution.  ...  approach to business process change and improvement within an organization.  ... 
doi:10.1080/07399018708962851 fatcat:h6nlqydjuzevzgdvlzclchyd6y

Getting a job via career-oriented social networking markets

Ricardo Buettner
2017 Electronic Markets  
While career-oriented social networking markets (CSNM) such as LinkedIn or XING are increasingly appreciated by a large number of internet users, our understanding of CSNM benefits and factors influencing  ...  The evaluation of the extended model, which asks users of CSNM about their job search behavior and their search success, shows a predictive quality increase from 19.0 percent to 80.5 percent.  ...  Buettner (2016d)) and asymmetric (e.g., Twitter, cf.  ... 
doi:10.1007/s12525-017-0248-3 fatcat:6okxatq3ybgijhubez23tnnyre

Industrial and Project Presentations [article]

Felipe A. Lozano, Francisco Serón
2003 Eurographics State of the Art Reports  
and 6th of September 2003.  ...  This volume contains the Industrial and Project Presentations for the 24th annual Conference of the European Association for Computer Graphics, EUROGRAPHICS´03, held in Granada, Spain, between the 1st  ...  and Technology.  ... 
doi:10.2312/egid.20031006 fatcat:loh7chebubg2vatd5syfugub24

Computer and Information Science, Vol. 3, No. 1, February, 2010

Editor CIS
2010 Computer and Information Science  
A Knowledge Innovation Algorithm Based on Granularity  ...  and k=2 for asymmetric instances.  ...  portal.  ... 
doi:10.5539/cis.v3n1p0 fatcat:lest4lycincrhb3aojneniqgci

Economics and Electronic Commerce: Survey and Directions for Research

Robert J. Kauffman, Eric A. Walden
2001 International Journal of Electronic Commerce  
, and search capabilities available to users on the World Wide Web.  ...  These include e-procurement and supply-chain management, the provision of trust in Internet trade contexts, design guidance and modes of operation for electronic auctions and electronic financial markets  ...  Acknowlegments: We thank the editor-in-chief of the International Journal of Electronic Commerce, Vladimir Zwass, who provided early input that shaped the content, coverage, and presentation of this paper  ... 
doi:10.1080/10864415.2001.11044222 fatcat:syb52tlb7jcitghrkudxirwenu
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