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Beyond classical measures

Azzah Al-Maskari
2007 Proceedings of the 30th annual international ACM SIGIR conference on Research and development in information retrieval - SIGIR '07  
This research also involves developing methods for capturing users' satisfaction with the retrieved results of IR systems, as well as examination how users assess their own performance in task completion  ...  We aim to build an interactive evaluation framework that brings together aspects of systems' effectiveness and users' performance and satisfaction.  ...  This raises the need for more investigation on measures that translate users' performance and satisfaction as the criterion of a system.  ... 
doi:10.1145/1277741.1277984 dblp:conf/sigir/Al-Maskari07 fatcat:mfxegxtsevafvgzahrchjica4e

Conceptual Model of User Satisfaction as Mediator of E-Learning Services and System Quality on Students' Individual Performance

Muhammad Hafiz Riandi, Harianto Respati, Syarif Hidayatullah
2021 International Journal of Research in Engineering, Science and Management  
as a measure of e-learning system success.  ...  The conclusion of this study is a conceptual model which implements user satisfaction as mediating variable of the relationship of elearning service quality and system quality on students' individual performance  ...  In this case, to measure the individual performance, those affecting aspects are system and service quality of the system, as well as user satisfaction.  ... 
doi:10.47607/ijresm.2021.466 fatcat:6z32l3votvcdxnilctei276ie4

Re-examination and expanding the EUCS Model on Cloud-based ERP system

Weli Weli
2021 Journal of Information and Organizational Sciences  
The overall satisfaction variable is added as a mediation between the satisfaction model and user performance.  ...  Therefore, the purpose of this research is to re-examine the validity and reliability of the computer application satisfaction model and its relationship with user performance in cloud-based ERP system  ...  Research Model The research model predicts that a higher user satisfaction level of ERP cloud system increases performance, as shown in Figure 1 .  ... 
doi:10.31341/jios.45.1.7 fatcat:ebb5gwd3x5fw5cbezycgthi7au

End User Satisfaction and Individual Performance Assessments in e-Procurement Systems

Manal M. N. Sharabati
2015 Journal of clean energy technologies  
End-user satisfaction and individual performance have been identified by many researchers as critical determinants of the success of information systems.  ...  As an escalating number of organizations now utilize e-procurement systems, there is a desire to understand their effect on individual end-user's performance.  ...  As such, this paper uses user satisfaction as a measure to assess the successful implementation of government e-Procurement.  ... 
doi:10.7763/ijcte.2015.v7.1010 fatcat:3tvofxhyybapjje4h4ljzmfm6q

Measuring IS User Satisfaction: Review and Implications

Moshe Zviran, Zippy Erlich
2003 Communications of the Association for Information Systems  
This paper reviews the literature on measuring IS user satisfaction, the most prevalent measure of IS success, and its implications.  ...  Cost-benefit, information value, and organization performance are difficult to apply as measures.  ...  Most of the measures of user satisfaction with the information system function suffer from severe limitations as a measure of user satisfaction with a single application.  ... 
doi:10.17705/1cais.01205 fatcat:4xxf3roejvhrrbasqfh4vt2a5a

User Satisfaction Research in Information Systems: Historical Roots and Approaches

Reza Vaezi, Annette Mills, Wynne Chin, Humayun Zafar
2016 Communications of the Association for Information Systems  
Communications of the Association for Information Systems 503 Volume 38 Paper 27 outcomes of user satisfaction that scholars have investigated and provide a reference table listing key user satisfaction  ...  User satisfaction with information systems (IS) is considered an important indicator of information systems success and has been the subject of numerous research studies since the field's inception.  ...  Studies of individual impact as a consequence of user satisfaction have generally used various measures of work such as adapted measures of perceived usefulness or improved decision making quality performance  ... 
doi:10.17705/1cais.03827 fatcat:tqx4v2yo3za3pa5pt3q7wayrki

User Satisfaction Research in Information Systems: Historical Roots and Approaches

Reza Vaezi, Annette Mills, Wynne Chin, Humayun Zafar
2016 Communications of the Association for Information Systems  
Communications of the Association for Information Systems 503 Volume 38 Paper 27 outcomes of user satisfaction that scholars have investigated and provide a reference table listing key user satisfaction  ...  User satisfaction with information systems (IS) is considered an important indicator of information systems success and has been the subject of numerous research studies since the field's inception.  ...  Studies of individual impact as a consequence of user satisfaction have generally used various measures of work such as adapted measures of perceived usefulness or improved decision making quality performance  ... 
doi:10.17705/1cais.038127 fatcat:qgg2w2422ff5fe2zjj35weyj5e

Regret Avoidance as a Measure of DSS Success

Shin-Yuan Hung, Yi-Cheng Ku, Ting-Peng Liang, Chang-Jen Lee
2005 Pacific Asia Conference on Information Systems  
Traditionally, researchers adopt user satisfaction and decision performance as two measures of system success. In some cases, however, the use of DSS may not be driven by satisfaction.  ...  Results from a laboratory experiment that involves using DSS for stock investment show the existence of a significant effect of reducing regret in situations where user satisfaction level is not high.  ...  User satisfaction is the subjective feeling of users about how the system has performed.  ... 
dblp:conf/pacis/HungKLL05 fatcat:ewoimmdefrajdlc26nj4aex4ly

A New Look at the Relationship between User Involvement in Systems Development and System Success

Mark A. Harris, H. Roland Weistroffer
2009 Communications of the Association for Information Systems  
Cavaye [1995] defines user participation as a "set of operations and activities performed by users during system development."  ...  A review of empirical studies conducted between 1959 [Olson and Ives 1981 reported that only about a third of the studies showed a positive correlation between user participation and some measure of system  ...  user satisfaction as the measure for system success.  ... 
doi:10.17705/1cais.02442 fatcat:jw6lq3yfujbrfnod24azi2nota

Examining the effect of user satisfaction and business intelligence system usage on individual job performance

Amra Kapo, Lejla Turulja, Tarik Zaimović, Senka Mehić
2021 Management : Journal of Contemporary Management Issues  
System usage has sometimes been viewed as a direct reflection of system performance; however, this is difficult to define in organizations where system usage is mandatory.  ...  Obtained results show that increased user satisfaction and intention to use, lead to increased system usage and that both the increase in user satisfaction and system usage lead to a rise in individual  ...  Also, subjective measures are used to determine satisfaction with the system as well as its performance.  ... 
doi:10.30924/mjcmi.26.2.3 fatcat:t3elpsq6wndctgzck5obem63ia

Comparison Study of Performance Analysis of Information System Using The Methods of End-User Computing Satisfaction and It Balance Score Card

Roy Sari Milda Siregar Siregar
2020 JAICT (Journal of Applied Information and Communication Technologies)  
Evaluation of information system performance is needed to get an overview of the ease of end-users in utilizing a new technology.  ...  This study aims to evaluate the performance of information systems in a state-owned company (PT PLN Madya Langsa) based on an end-user perspective that is separated into two categories: employees and managers  ...  It is shown in the large Performance Ease of Use: as many as 59% of users have a moderate level of satisfaction with user convenience variables, as many as 31% even consider the system still difficult  ... 
doi:10.32497/jaict.v4i2.1326 doaj:1b78ffbd2e9048f8822084e33ba197d2 fatcat:6wu5omj5sfftjbr45fzbay2ima

Satisfaction Formation Processes in Library Users: Understanding Multisource Effects

Xi Shi, Patricia J. Holahan, M.Peter Jurkat
2004 The journal of academic librarianship  
Overall library user satisfaction is predicted to be a function of two independent sourcessatisfaction with the information product received and satisfaction with the information system and library services  ...  Both library users' needs and expectations are investigated as disconfirmation standards.  ...  Thus, our construct ''information system/service satisfaction refers to the users' satisfaction with attributes of the information system as well as satisfaction with the information services received.  ... 
doi:10.1016/j.acalib.2004.01.002 fatcat:m5pztzvjrjdwlftol7b2in5edm

Realistic Performing Art Information Service: Based on IS Success Model

Sangmin Choi, Sungbae Kang, Taesoo Moon
2015 Indian Journal of Science and Technology  
This study examines empirically the influence of realistic Performing Art Information Service (PAIS) on user satisfaction and usage intention.  ...  This study suggests a research model to apply IS success model, which was driven from the paper of Delone and McLean published in 2013, for user acceptance of PAIS.  ...  Implications as a result are as follows. First, information quality and service quality of Performing Art Information Service influence intention to use and user satisfaction.  ... 
doi:10.17485/ijst/2015/v8i25/86107 fatcat:tjtyiwgu25hy5li5r3674lasui

A critical review of end-user information system satisfaction research and a new research framework

Norman Au, Eric W.T Ngai, T.C.Edwin Cheng
2002 Omega : The International Journal of Management Science  
This paper presents a critical review of research in end-user information system satisfaction (EUISS).  ...  To provide more insights into the psychological processing of the information system performance construct and its impact upon EUISS, we propose an integrated conceptual model based on the equity and needs  ...  Acknowledgements We are grateful to the constructive comments of two anonymous referees on an earlier version of this paper.  ... 
doi:10.1016/s0305-0483(02)00054-3 fatcat:h2hwldszqnakzds35tm54hx4km

Regret avoidance as a measure of DSS success: An exploratory study

Shin-Yuan Hung, Yi-Cheng Ku, Ting-Peng Liang, Chang-Jen Lee
2007 Decision Support Systems  
Assessing the value of decision support systems (DSS) is an important line of research. Traditionally, researchers adopt user satisfaction and decision performance to measure DSS success.  ...  Consequently, besides decision performance and user satisfaction, regret reduction is also important in measuring the effectiveness of DSS.  ...  Measuring DSS success Existing measures on performance and user satisfaction Measuring systems success is important in information systems research.  ... 
doi:10.1016/j.dss.2006.05.006 fatcat:ch4bopj6qbgannjdgx7fyjc2wy
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