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An extension of the Expectation Confirmation Model (ECM) to study continuance behavior in using e-Health services

K Anil Kumar, Subhashree Natarajan
2020 Innovative Marketing  
This study seeks to understanding the basic e-Health services continuance usage intention among patients by integrating the Expectation Confirmation Model (ECM) and the Technology Acceptance Model (TAM  ...  As in any other sector, in healthcare, patients play an important role in service design and delivery.  ...  Therefore, confirming the IS (information system) by individuals with their initial expectations (by experience) leads to their satisfaction.  ... 
doi:10.21511/im.16(2).2020.02 fatcat:t3yyv6oozfck7o3iihqv235gna

Students' Continuance Intention to Use Moodle: An Expectation-Confirmation Model Approach

Ahmad A. Rabaa'i, Shareef Abu ALmaati, Xiaodi Zhu
2021 Interdisciplinary Journal of Information, Knowledge, and Management  
First, this study extends the expectation confirmation model (ECM) by integrating factors that are important to students' continuous intention to use LMSs, including system interactivity, effort expectancy  ...  Methodology: The theoretical model for this study was primarily drawn from the expectation-confirmation model (ECM).  ...  While the significant amount of prior research in LMSs has deepened our understanding of the pivotal adoption, acceptance and success factors of these systems, such as information quality, system quality  ... 
doi:10.28945/4842 fatcat:5vsklrrjafbqhaz72ke36fxge4

Understanding Mobile Payment Service Continuous Use Intention: An Expectation - Confirmation Model and Inertia

Moungho Park, Jaehyeon Jun, Heejun Park
2017 Kvalita Inovácia Prosperita  
</p><p><strong>Methodology/Approach:</strong> To achieve purpose, we adopt the expectation-confirmation model(ECM) and inertia.  ...  We applied structural equation model to verify the hypothesis and conducted a survey on consumer who had an experiecne with MPS before.  ...  Then, in 2001, Bhattacherjee suggested an expectation-confirmation model (ECM) for IS continuance (see Fig. 1 ).  ... 
doi:10.12776/qip.v21i3.983 fatcat:iamumiksgjgodju7fccco5o3xe

Investigating Students' Satisfaction and Continuance Intention toward E-learning: An Extension of the Expectation – Confirmation Model

Wing S. Chow, Si Shi
2014 Procedia - Social and Behavioral Sciences  
Recently, Lee (2010) examined the users' satisfaction (SAT) with, and continuance intention (CI) of e-learning based on the expectation-confirmation model (ECM), and reported that the ECM factor of post-adoption  ...  expectation (PAE) (i.e., perceived usefulness of e-learning) can be explained by TAM and TPB models.  ...  The overall explanatory power of the model had an R 2 of 62% of e-learning satisfaction and an R 2 of 56% of continuance intention. Note: *p<0.10; **p<0.05; ***p<0.01; Fig. 1 .  ... 
doi:10.1016/j.sbspro.2014.05.193 fatcat:yp6nssmdurdpzdysj6t2rkfzjq

Expectation confirmation: An examination of three competing models

Susan A. Brown, Viswanath Venkatesh, Jason Kuruzovich, Anne P. Massey
2008 Organizational Behavior and Human Decision Processes  
We tested the models in the context of a new information system implementation in an organization, with expectations, experiences, and system satisfaction measured for both ease of use and usefulness,  ...  We found that an experiences only model in which expectations had no measurable effect best explained the data for ease of use.  ...  an information system due to the necessity of system use in performing one's job.  ... 
doi:10.1016/j.obhdp.2006.09.008 fatcat:rwimhrv5xfbu5bzuwntduthgdm

Understanding Information Systems Continuance for Information-Oriented Mobile Applications

Leida Chen, Thomas O. Meservy, Mark Gillenson
2012 Communications of the Association for Information Systems  
Studying the IS continuance behavior of 147 registered users of an information-oriented mobile application, this research extends the general model of IS continuance to include a number of explanatory  ...  antecedents: information quality, system quality, process quality, and hedonic value.  ...  Based on the Expectation-Confirmation Theory, the model suggests that rational users of IS undergo a nontrivial decision process prior to making an informed IS continuance decision choice.  ... 
doi:10.17705/1cais.03009 fatcat:nnwn37fxgrgbdfnose5ppzjjqq

Understanding Solvers' Continuance Intention in Crowdsourcing Contest Platform: An Extension of Expectation-Confirmation Model

Meng-Meng Wang, Jian-Jun Wang
2019 Journal of Theoretical and Applied Electronic Commerce Research  
Understanding Solvers' Continuance Intention in Crowdsourcing Contest Platform: An Extension of Expectation-Confirmation Model  ...  Understanding Solvers' Continuance Intention in Crowdsourcing Contest Platform: An Extension of Expectation-Confirmation Model Of the 306 responses, 51.3% are male, and 48.7% are female. 93.5% have received  ...  Expectation-Confirmation Model Expectation-confirmation model (ECM) has long been adopted to explain continuance intention in a variety of contexts.  ... 
doi:10.4067/s0718-18762019000300103 fatcat:yt62f22iuzcmfldleti4yazvka

Effects of post-adoption beliefs on customers' online product recommendation continuous usage: An extended expectation-confirmation model

Muhammad Ashraf, Jamil Ahmad, Asad Afzal Hamyon, Muhammad Ramzan Sheikh, Wareesa Sharif, Albert W. K. Tan
2020 Cogent Business & Management  
This study aims to extend expectation-confirmation model (ECM) of IS continuance based on effort-accuracy model (EAM) for predicting and explaining continuous usage of online product recommendation (OPR  ...  from an online survey of 626 existing users of the OPR.  ...  However, this study integrated expectation-confirmation model (ECM) and effortaccuracy model for predicting users' continuous usage behaviour.  ... 
doi:10.1080/23311975.2020.1735693 fatcat:3el2eqzzx5h7xivme6s62gluzu

Explaining Continuance Intention of Fruit and Vegetable Consumption among the Rural Elderly: An Application of the Expectancy Confirmation Model

Mohamad Reza Jafari, Kambiz Ahmadi Angali, Hashem Mohamadian
2017 The Scientific World Journal  
Expectation confirmation model depicted a proper application in explaining the intention to continue the consumption of fruit and vegetables in the elderly.  ...  Thus, the purpose of this work was to investigate the expectation confirmation model constructs on intention of continuing to consume fruit and vegetables among the rural elderly.  ...  One of the theoretical frameworks affecting acceptance and the continuity of the user's behavior is an Expectancy Confirmation Model (ECM).  ... 
doi:10.1155/2017/1808475 pmid:29109967 pmcid:PMC5646321 fatcat:kd7zmgkenfeltprhx62s5637dy

Continuance adoption of mobile-based payments in Covid-19 context: an integrated framework of health belief model and expectation confirmation model

Sreelakshmi C.C., Sangeetha K. Prathap
2020 International Journal of Pervasive Computing and Communications  
information system continuance.  ...  Hence, this study aims to propose an integrated framework of mobile payments adoption and its continuance intention by integrating health belief model (HBM) and expectation confirmation model (ECM) of  ...  Looking ahead of adoption, the ECM proposed by Bhattacherjee (2001) explains the continuance intention to use an information system (IS).  ... 
doi:10.1108/ijpcc-06-2020-0069 fatcat:pqd7djqtlzbczdriik7dzv2neu

Understanding Continuance Use in Social Networking Services

Cheolho Yoon, Erik Rolland
2015 Journal of Computer Information Systems  
A research model based on the IS continuance model was developed, and empirically analyzed using data from social networking service users in South Korea.  ...  Continuance, in the information technology context, refers to sustained use of a technology by individual users over the longterm after their initial acceptance.  ...  Construct Min H1 : H1 Confirmation of expectations positively affects perceived usefulness. H2: Confirmation of expectations positively affects user satisfaction with an SNS.  ... 
doi:10.1080/08874417.2015.11645751 fatcat:cjbybfoucnalnpv4kuo3va5v5a


2017 Issues in Information Systems  
by the continued consumption and the continued information sharing.  ...  Likewise, it is expected that it will be able to provide bases for strategies for the continued existence of virtual communities.  ...  This model has its origins in the Expectation-Confirmation Theory (Oliver, 1980) and suggests that the intention of continuance use or consumption of an IS is explained by satisfaction with previous  ... 
doi:10.48009/4_iis_2017_27-36 fatcat:7vgeuhwlovhslkxgnnuubgea5q

Building Brand Loyalty: An Application of Expectation Confirmation Model in Mobile Social Commerce

Wajeeha Aslam, Marija Ham, Kashif Farhat
2019 Pakistan Journal of Commerce and Social Sciences  
This study also validates the model that combines brand loyalty and expectation confirmation model (ECM) in the mobile social commerce context.  ...  The study seeks to examine the role of perceived usefulness (PU) and confirmation (CN) on continuance usage intention of mobile social commerce (CI) and on user satisfaction (S).  ...  and specified as an information system continuance model, which is presented in Figure 1 .  ... 
doaj:8b5fbbc193dd4ed2ba89085f20f5c4a1 fatcat:riuhgitau5fobc3eu3252qlbmm

Integrating Technology Readiness into the Expectation–Confirmation Model: An Empirical Study of Mobile Services

Shih-Chih Chen, Ming-Ling Liu, Chieh-Peng Lin
2013 Cyberpsychology, Behavior, and Social Networking  
The aim of this study was to integrate technology readiness into the expectation-confirmation model (ECM) for explaining individuals' continuance of mobile data service usage.  ...  Compared with the original ECM, the findings of this study show that the integrated model may offer an ameliorated way to clarify what factors and how they influence the continuous intention toward mobile  ...  Literature Review ECM of information systems continuance The ECM was first developed by Bhattacherjee 3 based on the expectation-confirmation theory (ECT) developed by Oliver. 19 The ECM is based on  ... 
doi:10.1089/cyber.2012.0606 pmid:23790359 fatcat:5v32ofrbtbharn7jj2fggflrty

Understanding Mobile Commerce Continuance Intentions: An Empirical Analysis of Chinese Consumers

Alain Yee-Loong Chong
2013 Journal of Computer Information Systems  
This research aims to examine Chinese consumers' m-commerce continuance usage intentions by extending the Expectations-Confirmation Model (ECM).  ...  Structural equation modelling was applied to examine the proposed research model.  ...  Although studying the users' behavioural intention to adopt a technology is common in the study of information systems, in the context of m-commerce, it is also important to understand continuance usage  ... 
doi:10.1080/08874417.2013.11645647 fatcat:p5kujojegndyxgkcjztcdblpjm
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