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Understanding Customer's Initial Trust in Internet Banking Services: A Field Study in Jordan

Ali Aljaafreh, Ahmed Al-Ani, Rasha Aljaafreh, Daniel Chandran
2015 Information Systems Development  
The aim of this study is to develop a unified model of initial trust for the adoption of internet banking services (IBS) in developing countries.  ...  According to the obtained results, initial trust in internet banking services was significantly affected by: (i) factors obtained from the trust literature, which are disposition to trust, organisational  ...  H1: A customer's disposition to trust (DT) is positively influences his/her initial trust in internet banking services.  ... 
dblp:conf/isdevel/AljaafrehAAC15 fatcat:betzhpz3x5h2blxi32yrgpppta

Towards the Development of an initial Trust Model for the Adoption of Internet Banking Services in Jordan

Ali Aljaafreh, Asif Gill, Ahmed Al-Ani
2014 Pacific Asia Conference on Information Systems  
Internet banking service (IBS) is transforming the traditional ways of customer banking.  ...  This paper studies the important issue of customer's initial trust in IBS in the Jordanian context and proposes the customer initial trust model.  ...  In the last decade, a number of studies reported the importance of using internet banking services (IBS) (Dandapani & Curran 2004) .  ... 
dblp:conf/pacis/AljaafrehGA14 fatcat:4qixedbcnrc4dli2my5jj42ofu

Conceptualizing Initial Trust in Internet Banking Services: A Pilot Study

Ali Aljaafreh, Ahmed Al-Ani
2014 Information Systems Development  
This study aims to propose a conceptual model of initial trust in IBS in developing countries.  ...  The adoption rate of Internet banking services (IBS) is considered to be relatively high in the developed countries; which is not the case for developing countries.  ...  Lin et al [21] stated that compatibility has significant and positive effect on customer's trust in 3G mobile banking services.  ... 
dblp:conf/isdevel/AljaafrehA14 fatcat:atcefacg6ng2fpm2b73tbpltse

An Essential Review of Internet Banking Services in Developing Countries

Yadgar M. Hama Khan
2019 e-Finanse  
In the absence of a literature review for an adoption of internet banking in developing countries, this study was conducted to review and summarize the most evaluated articles in the literature.  ...  the constructs in adopting internet banking, and thirdly, to shed some light on the gaps in the potential applications for the system in the future.  ...  services in 2 studies, internet users of banking services in 1 study, students, academic staff and administrative staff of internet banking services in 1 study and working adults of banking services in  ... 
doi:10.2478/fiqf-2019-0013 fatcat:dp2a4bwpofhydjy7uperwxr5cq

The Impact Dimensions of Service Quality on the Acceptance Usage of Internet Banking Information Systems

Laith T. Khrais
2018 American Journal of Applied Sciences  
technology of the banking industry and its reliability by examining the most important factors affecting customer perception towards acceptance of Internet banking in Jordan.  ...  A major concern of Internet banking systems is the customers' perception of service quality that render Internet banking a unique environment due to the lack of physical interaction between bank personnel  ...  Therefore, it is hypothesized that:H1:Trust (TR) has a positive impact on the customer's perceived usefulness toward acceptance of Internet banking.  ... 
doi:10.3844/ajassp.2018.240.250 fatcat:ygpjwihm5vcbtfajp6ve6cymjy

The Impact of Customer Relationship Marketing on Customer Satisfaction of the Arab Bank Services

Abdullah Mohammad Al- Hersh, Abdelmo'ti Suleiman Aburoub, Abdalelah S. Saaty
2014 International Journal of Academic Research in Business and Social Sciences  
The study aims to investigate the impact of Customer Relationship Marketing on Customer Satisfaction in Banking Industry in KSA and Jordan.  ...  An e-mail questionnaire was designed and sent to 500 hundred customers of Arab Bank in KSA and Jordan, creating two sample pools of respondents.  ...  Study Limitations a-The sample of this study covers the customers of one bank located in two countries, so there is a need for another study that takes into consideration a number of different banks in  ... 
doi:10.6007/ijarbss/v4-i5/824 fatcat:j3bxtz6urbdg7ltrm4c35ehwnu

Impact of Electronic Service Quality on Customers Satisfaction of Islamic Banks in Jordan

Sulieman Ibraheem Shelash AL-HAWARY, Warda Fares AL-SMERAN
2017 International Journal of Academic Research in Accounting, Finance and Management Sciences  
The study aimed to study impact Banks in Jordan. Regarding the dimensions of reliability and effectiveness, the study indicates that they had insignificant impact on Customers Satisfaction.  ...  Electronic service quality concept is still new and controversial among in the field of marketing services for the difficulty in measuring the quality of service, because they are things that are difficult  ...  banks in Jordan, using a five-point Likert scale.  ... 
doi:10.6007/ijarafms/v7-i1/2613 fatcat:fkkghq6ivbbh5hbzeyn475wfxq

The COVID-19 pandemic and its impact on consumer's interaction on mobile banking application: Evidence from Jordan

Khaled Aldiabat, Anwar Al-Gasaymeh, Mohannad M. Alebbini, Aktham A. Alsarayreh, Ali A. Alzoubi, Eng. Abdulrahman A. Alhowas
2022 International Journal of Data and Network Science  
The Trust in Mobile and internet banking has several administrative and social implications, which were also discussed.  ...  Initiatives to provide online educational programs, especially financial courses, should be intensified by the banks in Jordan to enable their customers to be familiar with the use of the banks' online  ...  A customer's uncertainty was significantly reduced if they had Trust in the company or bank they were using the online service with, or the customer had Trust in the internet service they were using.  ... 
doi:10.5267/j.ijdns.2022.2.001 fatcat:7fgtyddevngublpo6ldaqxzk3q

Factors that Affect Commercial Banks Customers Intention towards Electronic Payment Services in Jordan

Malek Mohammad AL-Majali, Amin Ayed Bashabsheh
2016 International Business Research  
<p>This study aims to identify the factors influencing commercial banks customers intention toward electronic payment services in Jordan (AL-Karak) province.  ...  dependent variable (banks customers intention toward E-payment services).  ...  in Karak toward e-payment services.  ... 
doi:10.5539/ibr.v9n3p79 fatcat:r2zgfeb57beo7odajbvycbdnim

Acceptance of Internet Banking Services with Respect to Security and Privacy Perceptions: An Application of TAM

Kashif Rashid, Fahad Zuberi
2017 Journal of Independent Studies and Research - Computing  
The internet is playing a major role in providing financial services in Banking, leading to competitive edge in gaining banking customers, who would like essential banking services to be availed anywhere  ...  fulfilling the academic gap identified as there is a lack of organized and comprehensive studies analyzing practical implications of Technology Acceptance Model in Internet Banking in Pakistan.  ...  A business always analyzes on the basis of initial cost recovery which meant that internet banking services would incur a high initial cost.  ... 
doi:10.31645/jisrc/(2017).15.2.05 fatcat:y5thbk6zqvdf7ay7wayz67itce

Using the UTAUT2 Model to Determine Factors Affecting Adoption of Mobile Banking Services: A Qualitative Approach

Malik Khlaif Gharaibeh, Muhammad Rafie Arshad, Natheer K. Gharaibeh
2018 International Journal of Interactive Mobile Technologies  
<p class="0abstract">The main purpose of this study is to investigate the determinants that affect the adoption of mobile banking services in Jordan.  ...  In contrast, hedonic motivation seems to be insignificantly related to adoption of mobile banking services. There are numerous variables affect the of adoption mobile banking.  ...  In this study, there are two dimensions of customers that trust mobile banking services: trust in telecommunication operators to provide a secure data connection for performing mobile banking transactions  ... 
doi:10.3991/ijim.v12i4.8525 fatcat:53yw5guwnfbedowb5kjxvkqwri

Comprehensive Evaluation of E-Service Quality Determinants. "Studying the Impact of these Key Quality Determinants On The Satisfaction and Loyalty of Online Jordanian Customers"

2019 European Journal of Business and Management  
The target respondents involved in this study are 680 residents of Jordan randomly selected from all over Jordan.  ...  Jordan is a country, which is highly opened to the external world and is considered among the advance country in terms of information technology employment and internet usage in proportion to its population  ...  Extreme thanks to work colleagues for their valuable comments and suggestions throughout the preparation of this study. May God Almighty bless us all.  ... 
doi:10.7176/ejbm/11-12-24 fatcat:kgycntfc4fbgvp66bsm55zmqwa

Management Role in Improving the Quality of Services and Maintaining Their Excellence in the Market Using Electronic Marketing

Dr. Khaled Abdallah Moh'd Al-Tamimi
2017 Zenodo  
Results showed the following; (1) Management has a role in increasing customers through sustaining services quality, with a high degree, (2) Management assigns customers a role in formulating quality strategy  ...  This study aimed at identifying the role of management in the improvement of services qualities and maintaining their excellence in the market using electronic marketing.  ...  Study Instrument Primary sources: questionnaire, as a tool for collecting field data needed for this study, the questionnaire was designed in a manner suitable with the study nature and objectives.  ... 
doi:10.5281/zenodo.3473858 fatcat:tuzzo7dc2zdnbo6a3d7ubbpyxu

Determinants of Digital Banking Services in Vietnam: Applying UTAUT2 Model

Thuy Thu Nguyen, Hien Thi Nguyen, Hong Thi Mai, Tram Thi Minh Tran
2020 Asian Economic and Financial Review  
Since the implementation of digital banking in Vietnam is in the early stage, only a few studies have addressed it.  ...  Internet Banking, SMS Banking and Mobile Banking services), digital banking is a whole platform that affects the entire system of a bank, from organizational structure, working processes, products and  ...  would like to acknowledge the financial assistance that they received from the Ministry of Education and Training of Vietnam (MOET) as well as the great support from all my colleagues from Faculty of Banking  ... 
doi:10.18488/journal.aefr.2020.106.680.697 fatcat:gkcd7ajrtvckxheuz7phrlr4ce

Examining factors influencing Jordanian customers' intentions and adoption of internet banking: Extending UTAUT2 with risk

Ali Abdallah Alalwan, Yogesh K. Dwivedi, Nripendra P. Rana, Raed Algharabat
2018 Journal of Retailing and Consumer Services  
The findings of these studies have contributed to the overall understanding of the critical factors relating to the adoption of IB in Jordan.  ...  a low usage rate of IB in Jordan.  ...  Requesting cheque book or bank certificates SR 4 Paying bills SR 5 Request increase in credit card(s) limit or pay any balance due  ... 
doi:10.1016/j.jretconser.2017.08.026 fatcat:4zruaqq6lbbynd7gcrziomsxhq
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