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Communication in Virtual Community at TripAdvisor: A Case on Heritage Destination of Palembang-Indonesia

Lidya Wati Evelina, Ahmad Sihabudin, Asrul Mustaqim
2018 Asian Research Journal of Arts & Social Sciences  
The aim of this Research is to construct the communication behaviour of virtual travelers on TripAdvisor.  ...  TripAdvisor is a tourist advisor site, that operates in 48 countries around the world and also the largest tourism community in the world.  ...  TripAdvisor becomes a travel website, trusted to making a travel planning. Traveller will see a rating and result of review of travel destination according to their hope.  ... 
doi:10.9734/arjass/2018/43038 fatcat:jmbyj4u3ajbzbcyf46kp6k5pni

Online Review Ratings and the Impact on the Number of Visits to a Tourist and Cultural Attraction: the case of the Loire Valley and TripAdvisor

Stéphane Bourliataux-Lajoinie, Laurent Maubisson
2018 Journal of Internet Social Networking and Virtual Communities  
In such cases, a tourist will use a review platform before (to prepare the trip) and after his/her visit (Xiang and Gretzel, 2010) . A large number of marketing studies examine these online reviews.  ...  In this case, it would be necessary to use an algorithm developed by Plotkina, Munzel and Pallud (2017) in order to eliminate the fake reviews found in the written comments of online reviews.  ...  They therefore make it possible to manage wide distributions that might be expected to arise when comparing the number of visits to a château such as the Château Chambord and those to another less well  ... 
doi:10.5171/2018.915203 fatcat:m2fkws2cgbbfjeniq3ycjfuwx4

Who needs trust when you know everything? Dealing with information abundance on a consumer-review Web site

Andrew Michael Duffy
2016 First Monday  
This study uses a survey to investigate the role of trust in the traveller review site TripAdvisor.  ...  The study investigated how previous experience, site functionalities and perceived homophily on TripAdvisor affected trust and behavioural intention, in a world where ‘electronic networks make it easier  ... 
doi:10.5210/fm.v21i7.6313 fatcat:5vmir77tcnbhff3hxedrmxb7ca

Examining the Relationship between Hoteliers' Review Site Use Intensity and Hotel Characteristics - Moroccan Hotels

Abderrahman Ait-Bakrim, Hicham Attouch, Manuela Guerreiro, Javier R. Perez-Aranda
2019 Journal of Spatial and Organizational Dynamics  
Due to rapid development and consumer adoption of technology, the hospitality industry has dramatically increased online-based user-generated reviews for a variety of services, such as those found in eWOM  ...  The novelty lies in the positive relationships between hotel features (commitment, competence, hotel size, hotel category, and type of ownership) and user-generated review sites (TripAdvisor).  ...  a while since eWOM was well thought out as essential in supporting travel decision making.  ... 
doaj:789a1b2cf7444aceaad6e53fbc824c79 fatcat:skoh25ro7jdupntyo5xcfksdsy

Predictors of review sites usage in hotels

Javier Perez-Aranda, Rafael Anaya-Sanchez, Jose Ruizalba
2017 Tourism & Management Studies  
Since review travel sites such as TripAdvisor allowed accommodations to create own profiles with information, hotels began incorporating these actions into their engaging customers programming.  ...  The tourism industry has been strongly impacted by the consumer use of review sites.  ...  Introduction Tourists increasingly use review sites in their travels decisions.  ... 
doi:10.18089/tms.2017.13205 fatcat:ekf2mn2iq5fwdewythg7yqhmyy

Users' reviews on tourism sites: their influence on the potential tourists

Liviu Dediu
2016 Cactus  
• How much do the online reviews influence the decision of buying a travel package?  ...  Online reviews represent one of the basic functionalities implemented under the Web 2.0 concept.  ...  Through social networking sites, tourists can post and share feelings in real time, as well as reviews, opinions and personal experiences during the travels. Social networking websites.  ... 
doaj:43a65d41fac04f92b35d108367f53afb fatcat:ptsuvpsxwng3hnhbxs52grtt7q

Social Network Sites in Travel and Tourism: Benefits and Limitations

Jaroslav Kacetl, Blanka Klimova
2020 Journal of Engineering and Applied Sciences  
The purpose of this study is to explore the most frequently used Social Network Sites (SNSs) in travel and tourism as well as to discuss and summarize their benefits and limitations for the travel and  ...  First, this study uses the method of literature review which is applied to determine the most popular SNSs in travel and tourism. Then, thus selected SNSs are compared and evaluated.  ...  ACKNOWLEDGEMENTS This review study is supported by Excelence and IGU Projects 2016, Faculty of Informatics and Management, University of Hradec Kralove, Czech Republic.  ... 
doi:10.36478/jeasci.2019.10544.10548 fatcat:ldxop45pcjbezp53ryoa42rt7e

Social media in tourism: Establishing factors influencing attitudes towards the usage of social networking sites for trip organisation

Rosemary Matikiti, Mercy Mpinganjira, Mornay Roberts-Lombard
2017 Acta Commercii  
It is the responsibility of destination marketers to provide all the necessary or valuable information on their SNS accounts, in order to encourage travellers to use SNSs  ...  Methodology: The methodological approach followed was exploratory and quantitative in nature. Data were collected from a total of 340 respondents using a structured questionnaire.  ...  Acknowledgements Competing interests The authors declare that they have no financial or personal relationships which may have inappropriately influenced them in writing this article.  ... 
doi:10.4102/ac.v17i1.396 fatcat:gajcb6i4crgqzoohpziysgdywe


John Salazar, Nancy M Hritz, Catherine Moorman, Kelli Brunson, Anton Abraham
2020 Journal of Tourism Insights  
While older consumers use the internet when researching vacation destinations, they are less likely to use travel review sites or social networking sites to finalize their travel decisions.  ...  ., (3) peer-to-peer rental sites such as,, etc., (4) travel specific social network sites (Yelp, TripAdvisor, etc.), (5) general social networking sites (Facebook, YouTube, etc.), (  ... 
doi:10.9707/2328-0824.1088 fatcat:bz37ec5srbgu5pg5bgnlnmpdle

Understanding Online Consumer Behavior and eWOM Strategies for Sustainable Business Management in the Tourism Industry

Ana Reyes-Menendez, Marisol B. Correia, Nelson Matos, Charlene Adap
2020 Sustainability  
This review aimed to obtain further insights into online consumer behavior through social networking sites and online reviews sites to help tourism businesses develop sustainable eWOM strategies.  ...  Searching the database, Web of Science, yielded a total of 124 articles; upon application of different filters, a total of 14 studies were included in the final dataset.  ...  The results of our exploratory analysis on the impact of eWOM on travelers' decision-making on online review sites and social networking sites are reported in Section 4.  ... 
doi:10.3390/su12218972 fatcat:dageshget5difpcporhk36pab4

Analyses of Factors Influencing Travel Consumers' Satisfaction and Loyalty as Revealed by Online Communication Platform: A Case Study of TripAdvisor

Nawal Zaki, Nermeen Abuzied
2017 International Journal of Heritage, Tourism and Hospitality  
As a result, many travel agencies and hotels in the 21 st century have had to make considerable adaptations to remain solvent and relevant.  ...  Findings revealed significant inter-relationships are obtained in TripAdvisor use perception, satisfaction with both the travel agency and the hotel, dimensions of loyalty in travel services and the mediating  ...  This function could find on the use of some online social media functionalities such as on-line social networking.  ... 
doi:10.21608/ijhth.2017.30235 fatcat:mbr6454bebh35ppsmwkrjo2zxy

Sustainable Tourism Empowered by Social Network Analysis to Gain a Competitive Edge at a Historic Site

Cathrine Linnes, Holly Itoga, Jerome Agrusa, Joseph Lema
2021 Tourism and Hospitality  
This case study focuses on an analysis of the social networks applied to the fortified town of Fredrikstad in Norway.  ...  The data used in this research study were collected from the Facebook site of the tourist authority.  ...  Acknowledgments: The authors are grateful to the Fredrikstad/Hvaler tourist authority for their support on this research project. Conflicts of Interest: The authors declare no conflict of interest.  ... 
doi:10.3390/tourhosp2040022 fatcat:wjhw57amanbbro4bk7a5sf3qim

Finding Hotel and Tourism Expert through Social Network Analysis

Sri Widiyanesti, Ihsan Maulana Riyadi
2020 The International Journal of Business & Management  
They acknowledged that 93% did use a fake review, in other word, business that had use fake review still make an appearance in TripAdvisor (, 2019).  ...  Finding Hotel and Tourism Expert through Social Network Analysis Introduction Lately, whereas checking, reviewing, and comparing one hotel with another, did it through an online platform.  ...  Travellers that are doubt with TripAdvisor review, they can lean on to these accounts. Unfortunately, some of the account are not covering each/ all review object in TripAdvisor.  ... 
doi:10.24940/theijbm/2020/v8/i2/bm2002-051 fatcat:qmgiyrlshbdn7njchteglyqtaq

Guests' Motives to Write Positive and Negative 5-star Hotel Reviews on TripAdvisor

Karam Ghazi
2016 Journal of Association of Arab Universities for Tourism and Hospitality  
Respondents are only TripAdvisor users who had left an online review message on Egyptian 5-star hotel services in the last year. Primary data was collected using a Web-based survey.  ...  Meanwhile, for negative reviews, venting negative feelings, warning other consumers and social benefits had a positive impact on writing reviews on TripAdvisor.  ...  The findings cannot generalized to other review sites or other social networks sites (i.e. Facebook, Twitter).  This study used the primary online quantitative questionnaire.  ... 
doi:10.21608/jaauth.2016.53969 fatcat:httnpmtgf5a2vcmlodzvr55qji

Platforms as service ecosystems: Lessons from social media

Cristina Alaimo, Jannis Kallinikos, Erika Valderrama
2019 Journal of Information Technology  
We contribute to the understanding of the current trajectory in which social media find themselves as well as to the literature on platforms and ecosystems.  ...  We empirically investigate these shifts in the context of TripAdvisor and its evolution since its very establishment.  ...  In the next section, we review the literature on social media, online platforms and ecosystems.  ... 
doi:10.1177/0268396219881462 fatcat:ujbcewfg65grzoxcyd4yxz6usm
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