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Service Research Priorities in a Rapidly Changing Context

Amy L. Ostrom, A. Parasuraman, David E. Bowen, Lia Patrício, Christopher A. Voss
2015 Journal of Service Research  
Understanding the impact of high-tech versus high- touch service delivery on customers and employees 5.59 1.41 293 3.92 1.41 273 6.  ...  What should the role of technology be in service innovation-for example, high-tech versus low-tech? How can the potential of technology be harnessed to bring about meaningful service innovation?  ... 
doi:10.1177/1094670515576315 fatcat:ljjkzrrh4vagbkunhrtuk6bake

Visual analysis of faces with application in biometrics, forensics and health informatics [article]

Mohammad Ahsanul Haque
2016 Ph.d.-serien for Det Teknisk-Naturvidenskabelige Fakultet, Aalborg Universitet  
quality improvement of the health care.  ...  by touch based sensors.  ...  It has four chambers and two sets of valves to control the blood flow.  ... 
doi:10.5278/ fatcat:445elv6ftfcw3lhg7svwqx3ifu


2016 The UCLA Anderson Business and Information Technologies (BIT) Project  
He is also a professional member of the British Computer Science.  ...  He holds a Ph.D. degree in Information Technology from Capella University. He is affiliated with HL7 International and is a certified HL7 V3 RIM Specialist.  ...  Acknowledgements The authors would like to thank the anonymous reviewers for their valuable comments and suggestions, which improved this chapter.  ... 
doi:10.1142/9789814733564_0009 fatcat:mjcgg26r6vb75c6zd3zftyv2om

4th Research and Development Framework Programme (1994-1998). Health Telematics Projects: Final Report [article]

Rubis Project (Editor), Kemi-Tornio Polytechnic (Editor), Oulu Polytechnic (Editor), Oulu University (Editor), University Of Calgary, University Of Calgary
Overview of Health Telematics projects funded by the Healthcare sector of the Telematics Applications Programme (TAP).  ...  There is more need for cost-and need-effectiveness of care, caused by the cost constraints related to the transformation of welfare states and the ageing of their drier populations.  ...  -Lack of vision and leadership of health care managers and health authorities, and the lack of a willingness to re-engineer the health care processes for the benefits of the quality and efficiency of care  ... 
doi:10.11575/prism/10538 fatcat:djbgbd3gpnb3dkl5jhm6hr42x4

OASIcs, Volume 83, SLATE 2020, Complete Volume [article]

Alberto Simões, Pedro Rangel Henriques, Ricardo Queirós
Acknowledgements The authors would like to thank Sónia Reis (U.Algarve and INESC-ID Lisboa for her help in the linguistic data compilation and revision, as well as her attentive reading of initial versions  ...  Acknowledgements We want to thank the researchers and investigators at M-BW and José Paiva for the input and assistance on the project.  ...  After graduating and failing to find work in academia, I entered the high-tech computer industry where I have written tons of technical articles and manuals.  ... 
doi:10.4230/oasics.slate.2020 fatcat:acit4ooulranrngpylg4nfbume