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MULTI-CRITERIA EVALUATION OF E-SHOP METHODS OF DELIVERY FROM THE CUSTOMER'S PERSPECTIVE

Radovan MADLEŇÁK, Lucia MADLEŇÁKOVÁ
2020 Transport Problems  
This article focuses on the multi-criteria evaluation of various delivery options in the conditions of chosen e-shop, from the customer's perspective.  ...  The results of this research show the most preferable option for distribution according to the customer's preference and according to the results of the multi-criteria analysis by TOPSIS.  ...  Acknowledgement This contribution was undertaken as part of the research project VEGA 1/0721/18 Research on the Economic Impact of Visual Smog in Transport Using Neuroscience Methods.  ... 
doi:10.21307/tp-2020-001 fatcat:3mdatcjdxjg7xhwymevldkwcfu

Do customization programs of e-commerce companies lead to better relationship with consumers?

Jihyun Lee, Yuri Lee, Yoon-Jung Lee
2012 Electronic Commerce Research and Applications  
The purpose of this study is to propose a model that explains the consumers' perception of customization in e-commerce.  ...  Please cite this article in press as: Lee., J., et al. Do customization programs of e-commerce companies lead to better relationship with consumers? Electron.  ...  In general, the model implies that a higher perception of participation and company responsiveness will generate a favorable attitude toward the customization program, and if consumers have a positive  ... 
doi:10.1016/j.elerap.2011.10.004 fatcat:4nrkmv7ztrhwvlzbuj4kw47ide

IoT-commerce - opportunities for customers through an affordance lens

Sarah Bayer, Henner Gimpel, Daniel Rau
2020 Electronic Markets  
After electronic commerce and its evolution into mobile commerce, we now see that the Internet of Things (IoT), one of the most disruptive developments in recent times, is about to radically transform  ...  Extant literature mainly investigates technical features of IoT, missing out on a customer-centric perspective.  ...  towards service-orientation initiated a change in eand m-commerce towards services.  ... 
doi:10.1007/s12525-020-00405-8 fatcat:4priukzawfccjclw2ofosaa5ny

Shopping Consumer Attitudes toward Mobile Marketing: A Case Study among Jordanian User's

Younes A. A.Megdadi, Talal Taher Nusair
2011 International Journal of Marketing Studies  
In the survey upon which this study is based on mobile phone users attitudes towards mobile marketing and their intentions to benefit from mobile phones are searched.  ...  investigated in Jordan.  ...  It has a strong impact on industries like e-commerce in general (E-Business Report, 2000) and transformed mobile commerce into a major driving force for the next wave of e-commerce (Liang and Wei, 2004  ... 
doi:10.5539/ijms.v3n2p53 fatcat:nob7pkr5pjajthgfjzdt4wq3xq

Exploring Relationships between Products Characteristics and B2C Interaction in Electronic Commerce

Karin Axelsson
2008 Journal of Theoretical and Applied Electronic Commerce Research  
In this case, it is obvious that the "skirt customer" has to find answers to more product related questions before ordering compared to the "CD customer".  ...  Unfortunate decisions concerning which communication media a company offers its customers, could result in mismatches between the company's and the customers' preferences.  ...  There are also some different opinions, for example, that the company prefers customers' questions posed in e-mails or answered by FAQs at the web site, while many customers like to talk to a person on  ... 
doi:10.4067/s0718-18762008000100002 fatcat:noseuh3f6vfadfdw7jtnfrlt2m

Service source and channel choice in G2C service environments: a model comparison in the anti/counter-terrorism domain1

JinKyu Lee, H. Raghav Rao
2011 Information Systems Journal  
In contrast, subjective norms in the TPB-based model seemed to have a marginal effect.  ...  electronic government (e-government) service adoption.  ...  The e-commerce trust model was subsequently integrated with TAM-based models in both e-commerce (Gefen et al., 2003) and e-government service Carter & Bélanger, 2005; areas.  ... 
doi:10.1111/j.1365-2575.2011.00388.x fatcat:hk7f22uozrd55l6sybv7nsoswa

Why Won't Consumers Adopt M-Commerce? An Exploratory Study

Pruthikrai Mahatanankoon, Joaquin Vila-Ruiz
2007 Journal of Internet Commerce  
and personalization needs.  ...  The adoption of mobile applications in the United States is still far from reaching its full potential.  ...  personal e-mails, etc.  ... 
doi:10.1080/15332860802086367 fatcat:kxt2rvybzndkharrarqkfm3irm

An Ontology-based Adaptive Personalized E-learning System, Assisted by Software Agents on Cloud Storage [article]

Monika Rani, Riju Nayak, O.P. Vyas
2017 arXiv   pre-print
Firstly, to incorporate e-learning systems effectively in the evolving semantic web environment and secondly, to realize adaptive personalization according to the learner's changing behavior.  ...  E-learning and online education have made great strides in the recent past.  ...  Ontology integrates with the Multi -agent platform to improve e-commerce application for B2B and B2C.  ... 
arXiv:1709.01492v1 fatcat:gwjz3trnm5hvldfhwz6gmcdb44

Agent-Mediated Electronic Commerce

Carles Sierra
2004 Autonomous Agents and Multi-Agent Systems  
In this paper I survey some key areas for agent technology which, although general, are of special importance in electronic commerce, namely, solid development methodologies, negotiation technologies and  ...  Electronic commerce has been one of the traditional arenas for agent technology.  ...  In addition, larger companies have also been applying agent technology to e-commerce applications -not to mention their interest in developing generic agent platforms, such as Zeus at BT, JADE at Telecom  ... 
doi:10.1023/b:agnt.0000038029.82331.c0 fatcat:cr2jfjjwzfarpj2lrf42ef6bd4

ICT, Multi-channels and the Changing Line of Visibility: An Empirical Study

Tate, Johnstone
2011 e-Service Journal  
In a multi-channel environment, inconsistency or service breakdowns above the line of visibility gives a negative impression of organisational competence below the line.  ...  This paper argues that the advent of multi-channel environments, incorporating ICT-mediated channels, necessitates a reinterpretation of the 'line of visibility' found in the service quality literature  ...  Generalised e-commerce value creation model Several e-commerce studies have supported this general model at a high level, but the detailed constructs proposed for each of the three components have varied  ... 
doi:10.2979/eservicej.7.2.66 fatcat:6dqi2qvazzhtlpdhhzqoftfok4

ICT, Multi-Channels, and the Changing Line of Visibility: An Empirical Study

M. Tate, B.G. Hope, D. Johnstone
2006 Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06)  
In a multi-channel environment, inconsistency or service breakdowns above the line of visibility gives a negative impression of organisational competence below the line.  ...  This paper argues that the advent of multi-channel environments, incorporating ICT-mediated channels, necessitates a reinterpretation of the 'line of visibility' found in the service quality literature  ...  Generalised e-commerce value creation model Several e-commerce studies have supported this general model at a high level, but the detailed constructs proposed for each of the three components have varied  ... 
doi:10.1109/hicss.2006.207 dblp:conf/hicss/TateHJ06 fatcat:ddquskmaxzf6tf6it4nv7jxe64

On agent-mediated electronic commerce

Minghua He, N.R. Jennings, Ho-Fung Leung
2003 IEEE Transactions on Knowledge and Data Engineering  
In this paper I survey some key areas for agent technology which, although general, are of special importance in electronic commerce, namely, solid development methodologies, negotiation technologies and  ...  Electronic commerce has been one of the traditional arenas for agent technology.  ...  In addition, larger companies have also been applying agent technology to e-commerce applications -not to mention their interest in developing generic agent platforms, such as Zeus at BT, JADE at Telecom  ... 
doi:10.1109/tkde.2003.1209014 fatcat:yq7khtr3frd53cz7yhb4v7amk4

Agent-mediated electronic commerce

Hyacinth S. Nwana, Jeff Rosenschein, Tuomas Sandholm, Carles Sierra, Pattie Maes, Rob Guttmann
1998 Proceedings of the second international conference on Autonomous agents - AGENTS '98  
In this paper I survey some key areas for agent technology which, although general, are of special importance in electronic commerce, namely, solid development methodologies, negotiation technologies and  ...  Electronic commerce has been one of the traditional arenas for agent technology.  ...  In addition, larger companies have also been applying agent technology to e-commerce applications -not to mention their interest in developing generic agent platforms, such as Zeus at BT, JADE at Telecom  ... 
doi:10.1145/280765.280800 dblp:conf/agents/NwanaRSSMG98 fatcat:hkhemkvlczdoro5c5jczfsqpva

Explainable Recommendation: A Survey and New Perspectives [article]

Yongfeng Zhang, Xu Chen
2020 arXiv   pre-print
Explainable recommendation attempts to develop models that generate not only high-quality recommendations but also intuitive explanations.  ...  We also devote a chapter to discuss the explanation perspectives in broader IR and AI/ML research.  ...  Any opinions, findings and conclusions expressed in this material are those of the authors and do not necessarily reflect those of the sponsors.  ... 
arXiv:1804.11192v10 fatcat:scsd3htz65brbiae35zd3nixe4

The Technological Gap Between Virtual Assistants and Recommendation Systems [article]

Dimitrios Rafailidis, Yannis Manolopoulos
2019 arXiv   pre-print
Meanwhile, existing recommendation technologies model users' evolving, diverse and multi-aspect preferences to generate recommendations in various domains/applications, aiming to improve the citizens'  ...  In particular, we try to answer the most fundamental research question, which are the missing technological factors to implement a personalized intelligent conversational agent for producing accurate recommendations  ...  web domains such as e-commerce, news and media websites.  ... 
arXiv:1901.00431v2 fatcat:jpws7l3kwjgqfouwajwp2lmc4q
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