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Towards Opinion Summarization from Online Forums

Ying Ding, Jing Jiang
2015 Recent Advances in Natural Language Processing  
In this work, we present our initial attempt at extractive summarization of opinionated online forum threads.  ...  Summarizing opinions expressed in online forums can potentially benefit many people. However, special characteristics of this problem may require changes to standard text summarization techniques.  ...  Conclusions In this paper, we studied the problem of summarizing opinions from online forum threads.  ... 
dblp:conf/ranlp/DingJ15a fatcat:36w3ss6f3jcvrcqbvw7bnabkle

Understanding How and Why Developers Seek and Analyze API-related Opinions [article]

Gias Uddin and Olga Baysal and Latifa Guerrouj and Foutse Khomh
2021 arXiv   pre-print
With the advent and proliferation of online developer forums as informal documentation, developers often share their opinions about the APIs they use.  ...  We observed that developers seek API reviews and often have to summarize those for diverse development needs (e.g., API suitability).  ...  can be summarized from developer forums?  ... 
arXiv:2102.08495v1 fatcat:f6y6adop2beztfrzcmrleet34m

Collective Intelligence for Suicide Surveillance in Web Forums [chapter]

Tim M. H. Li, Ben C. M. Ng, Michael Chau, Paul W. C. Wong, Paul S. F. Yip
2013 Lecture Notes in Computer Science  
We describe the system architecture involving information retrieval, affect analysis, and opinion summarization technique.  ...  In light of this situation, we present a system using collective intelligence from Internet users to efficiently and effectively identify suicidal people in order to provide timely intervention and promote  ...  In the era of Web 2.0, people can express their opinions towards a topic, entity, product or service on different online platforms such as forums and blogs.  ... 
doi:10.1007/978-3-642-39693-9_4 fatcat:xkj6cuwkdza4hpegaudmqyzbfi

AI and Opinion Mining

Hsinchun Chen, David Zimbra
2010 IEEE Intelligent Systems  
Sentiment analysis is often used in opinion mining to identify sentiment, affect, subjectivity, and other emotional states in online text.  ...  toward social events, political movements, company strategies, marketing campaigns, and product preferences.  ...  We summarize selected results from predictive regression using overall forum data.  ... 
doi:10.1109/mis.2010.75 fatcat:msewecwelvglbhb6d5jy5amjxi

Malaysian Private University Students' Perception of Online Discussion Forums: A Qualitative Enquiry

Serena Leow Wai Yee, Catherine Lee Cheng Ean
2020 Sains Humanika  
the sentiments of students towards online learning to better improve the aspects of technical, pedagogical methods and policies for online learning as the nation moves towards Education 4.0.  ...  online discussion forums for learning.  ...  other people's experiences and opinions…as often they were slightly different from my own perception towards the matter…" (P42).  ... 
doi:10.11113/sh.v12n2.1610 fatcat:oi6ddcnpvjckfgmq5c67jfdhgq

Online debate summarization using topic directed sentiment analysis

Sarvesh Ranade, Jayant Gupta, Vasudeva Varma, Radhika Mamidi
2013 Proceedings of the Second International Workshop on Issues of Sentiment Discovery and Opinion Mining - WISDOM '13  
Online debate forum is one such platform where people can take a stance and argue in support or opposition of debate topics.  ...  This paper aims to summarize online debates by extracting highly topic relevant and sentiment rich sentences.  ...  These online debate forums provide users an option to express their opinion about their favorite debate topics [28] .  ... 
doi:10.1145/2502069.2502076 dblp:conf/kdd/RanadeGVM13 fatcat:5esw67fvqbfobkewe7wdsyftte

IS and Organization for Online Corporate Reputation Management

Alberto Francesconi, Claudia Dossena
2012 International Journal of E-Services and Mobile Applications  
This work examines the Web side of corporate reputation conceptualized as 'online corporate reputation' and the exploitation of IT (Online Reputation Management Systems) to support the related management  ...  Based on the experience developed by an Italian leading eservice provider, the authors highlight a promising field of practice and research from IS management and organizational perspectives.  ...  The recent diffusion of social media − such as online third party feedback forums and opinion communities − and the very high percentage of people using the Web to find information about organizations,  ... 
doi:10.4018/jesma.2012040101 fatcat:753vlpqdvvf37buqaluarnlge4

Interaction in asynchronous discussion forums: peer facilitation techniques

C.S.L. Ng, W.S. Cheung, K.F. Hew
2011 Journal of Computer Assisted Learning  
Peer facilitation is proposed as a solution to counter limited interaction in asynchronous online discussions. However, there is a lack of empirical research on online peer facilitation.  ...  Analyses of interviews and online discussion transcripts suggest that techniques such as 'showing appreciation' and 'considering others' viewpoints' encourage online interaction.  ...  For example, participant P11 from Case Study 1 said that: Questions that asked for opinions give me room for discussion.  ... 
doi:10.1111/j.1365-2729.2011.00454.x fatcat:3erhm3u5xffg3ed5ckravucogi

Civility in Online Discussion: The Case of the Foreign Policy Dialogue

Christie Hurrell
2006 Canadian Journal of Communication  
a moderated, rule-based forum.  ...  Abstract: This paper focuses on Web-based discussion in an online policy consultation and examines specific discourse features to evaluate how the concept of civility served to shape public discourse in  ...  As a result, it was difficult for the civil-society analysts, who were charged with the task of reporting the net results of the discussion forums, to simply summarize the public opinion generated in these  ... 
doi:10.22230/cjc.2005v30n4a1585 fatcat:xj6jamtbtfbvpks7vi76maufaq

Public Administrators' Acceptance of the Practice of Digital Democracy

Kim Chan-Gon, Marc Holzer
2006 International Journal of Electronic Government Research  
Path analysis indicates that three causal variables are important in predicting public officials' intentions to use online policy forums: perceived usefulness, attitudes toward citizen participation, and  ...  We focused on online policy forums among many practices of digital democracy.  ...  Many officials commented that opinions on online policy forums were often posted by narrow, self-interested parties, and some officials complained that abusive or malicious opinions were posted on government  ... 
doi:10.4018/jegr.2006040102 fatcat:6ucyymprovebtciv3b2zyl6sya

Improving MOOCs Using Feedback/ Information from Discussion Forums: An Opinion Summarization and Suggestion Mining Approach

Omaima Almatrafi, Aditya Johri
2022 IEEE Access  
By summarizing opinions from a vast amount of textual data on forums our approach allows instructors to improve their course and thereby student engagement and learning.  ...  We present an empirical approach that uses posts in MOOC forums to summarize participants' opinion towards aspects of a course and identify suggestions for improving a course.  ...  Any opinions, findings, and conclusions or recommendations expressed in this material are those of the authors and do not necessarily reflect the views of the funding agencies.  ... 
doi:10.1109/access.2022.3149271 fatcat:y4ty2fng7bgubexogp33liuab4

Assessing Public Opinions Through Web 2.0: A Case Study on Wal-Mart

David Zimbra, Tianjun Fu, Xin Li
2009 International Conference on Information Systems  
However, assessing online opinions is a nontrivial task.  ...  Previous research has successfully applied sentiment analysis to assess online opinions on specific items and topics.  ...  The goal of the present work is to contribute to our use of online opinions for business management.  ... 
dblp:conf/icis/ZimbraFL09 fatcat:vumqjfjsjrcd5bosekeqldkhxq

Opinion Mapping: Information Visualization Approaches for Comparative Sentiment Analysis

William H. Hsu, Praveen Koduru
2012 European Workshop on Human-Computer Interaction and Information Retrieval  
In this position paper, we discuss the problem of extracting information about chronic diseases from the large volume of text written in health blogs, mailing lists, forums, and other electronic venues  ...  summarization.  ...  The overall goal of this approach is to develop an integrative technology for summarizing online text about chronic diseases, capturing opinions from users' posts and demographic data from a combination  ... 
dblp:conf/eurohcir/HsuK12 fatcat:7rvmcb75gzhwlg6jr2nwcjeqbq

Effects of Moderation and Opinion Heterogeneity on Attitude towards the Online Deliberation Experience

Simon T. Perrault, Weiyu Zhang
2019 Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems - CHI '19  
We decided to investigate the effects of moderation and opinion heterogeneity on the perceived deliberation experience, by running the first online deliberation experiment in Singapore.  ...  In phase 1, our 2,006 participants answered a survey, that we used to create groups of different opinion heterogeneity.  ...  investigate the effect of moderation and opinion heterogeneity on attitudes towards the online deliberation experience.  ... 
doi:10.1145/3290605.3300247 dblp:conf/chi/PerraultZ19 fatcat:vcld4gxlffd37nagukdgv227um

Toward Extractive Summarization of Online Forum Discussions via Hierarchical Attention Networks [article]

Sansiri Tarnpradab, Fei Liu, Kien A. Hua
2018 arXiv   pre-print
Few studies, however, have examined the task of forum thread summarization. In this work we make the first attempt to adapt the hierarchical attention networks for thread summarization.  ...  Forum threads are lengthy and rich in content. Concise thread summaries will benefit both newcomers seeking information and those who participate in the discussion.  ...  Introduction Online forums play an important role in shaping public opinions on a number of issues, ranging from popular tourist destinations to major political events.  ... 
arXiv:1805.10390v2 fatcat:gu6h6mk55jbgvnqik7i3awwihe
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