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Brave new world: service robots in the frontline

Jochen Wirtz, Paul G. Patterson, Werner H. Kunz, Thorsten Gruber, Vinh Nhat Lu, Stefanie Paluch, Antje Martins
2018 Journal of Service Management  
The purpose of this paper is to explore the potential role service robots will play in the future and to advance a research agenda for service researchers.  ...  of service tasks robots will dominate and where humans will dominate.  ...  Finally, the authors thank Pascal Bornet for presenting McKinsey and Company's approach and current projects on robotics and AI in service delivery and discussing the ideas with the authors (Singapore,  ... 
doi:10.1108/josm-04-2018-0119 fatcat:wzeqngxz2jbk7cczfh2sqtcipe

Multimodal Integration of Emotional Signals from Voice, Body, and Context: Effects of (In)Congruence on Emotion Recognition and Attitudes Towards Robots

Christiana Tsiourti, Astrid Weiss, Katarzyna Wac, Markus Vincze
2019 International Journal of Social Robotics  
Their acceptance in social and emotional human-robot interaction (HRI) scenarios depends on their ability to convey well recognized and believable emotional expressions to their human users.  ...  Our findings reinforce the need of proper design of emotional expressions for robots that use several channels to communicate their emotional states in a clear and effective way.  ...  The authors wish to thank the study participants for their collaboration, and the members of the Vision4Robotics group at TUW for their assistance in setting up the study.  ... 
doi:10.1007/s12369-019-00524-z fatcat:qxa3dl6vv5fshgmoage5wc5wba

Editorial

Agnieszka Wykowska, Shuzhi Sam Ge, Oussama Khatib
2019 International Journal of Social Robotics  
Based on the findings, the paper provides some recommendations for communication of emotional states in human-robot interaction.  ...  The second contribution "Multimodal Integration of Emotional Signals from Voice, Body, and Context: Effects of (In)Congruence on Emotion Recognition and Attitudes Towards Robots" by Christiana Tsiourti  ... 
doi:10.1007/s12369-019-00584-1 fatcat:2efvowvndvhrzamhcemtztp75u

Android Pretending to Have Similar Traits of Imagination as Humans Evokes Stronger Perceived Capacity to Feel

Kyohei Tatsukawa, Hideyuki Takahashi, Yuichiro Yoshikawa, Hiroshi Ishiguro
2019 Frontiers in Robotics and AI  
Given that congruence in perceived representations of the world enable humans to experience commonality in mental states (a shared reality), we propose that congruence between humans, and robots will encourage  ...  The perception of robots as mindful enriches how humans relate to them.  ...  When humans feel that the robot has the same mental state, the perception of mind toward the robot may alter in a manner similar to those in human traits.  ... 
doi:10.3389/frobt.2019.00088 pmid:33501103 pmcid:PMC7805938 fatcat:nwui2vkxvna4rhrkywtnqxhibe

The interplay of context and emotion for non-anthropomorphic robots

Bryan Wiltgen, Jenay M. Beer, Keith McGreggor, Karl Jiang, Andrea Thomaz
2010 19th International Symposium in Robot and Human Interactive Communication  
In this paper, we report the results of our systematic evaluation of the role both context and emotions play in the interpretation of context and emotion recognition of a nonanthropomorphic robot, the  ...  However, it remains unclear how household robots can or should display emotion, and what considerations should be given to emotive behavior regarding the expected set of contexts in which the robot will  ...  Also, we thank the students of the Socially Intelligent Machines Lab, the Design Intelligence Lab, and Intelligent Narrative Computing Lab for their many helpful comments and support.  ... 
doi:10.1109/roman.2010.5598669 dblp:conf/ro-man/WiltgenBMJT10 fatcat:hl5tc3uhtrck3hsilknr53ks6u

What do humans feel with mistreated humans, animals, robots, and objects? Exploring the role of cognitive empathy

Alan D. A. Mattiassi, Mauro Sarrica, Filippo Cavallo, Leopoldina Fortunati
2021 Motivation and Emotion  
AbstractThe aim of this paper is to present a study in which we compare the degree of empathy that a convenience sample of university students expressed with humans, animals, robots and objects.  ...  Here we used video clips of mistreated humans, animals, robots, and objects to elicit empathic reactions and to measure attributed emotions.  ...  We also want to thank students of the "Laboratorio di Social Robotics" course who provided help for all phases of the study.  ... 
doi:10.1007/s11031-021-09886-2 fatcat:tixe2cbsird6posnhkkn22c35y

Robotic role theory: an integrative review of human–robot service interaction to advance role theory in the age of social robots

Marah Blaurock, Martina Čaić, Mehmet Okan, Alexander P. Henkel
2022 Journal of Service Management  
The purpose of this paper is to synthesize these findings from a role theory perspective with the aim of advancing role theory for humanrobot service interaction (HRSI).Design/methodology/approachA systematic  ...  PurposeSocial robots increasingly adopt service roles in the marketplace.  ...  The structure of the interaction is socially defined with associated meanings that guide and direct the behavior of the human interactant and the design of the role interface (i.e. appearance) and role  ... 
doi:10.1108/josm-09-2021-0345 fatcat:2lai66fs6fhuvi4fm7fvgmbzey

Is it the real deal? Perception of virtual characters versus humans: an affective cognitive neuroscience perspective

Aline W. de Borst, Beatrice de Gelder
2015 Frontiers in Psychology  
Secondly, we show that expressions of emotions in human-like avatars can be perceived similarly to human emotions, with corresponding behavioral, physiological and neuronal activations, with exception  ...  For example, the uncanny valley hypothesis theorizes that artificial agents with high human-likeness may evoke feelings of eeriness in the human observer.  ...  Acknowledgments The authors thank Prof. Tapio Takala, Prof. Niklas Ravaja, Dr. Jari Kätsyri, Dr. Pia Tikka, Klaus Förger, and Meeri Mäkäräinen for fruitful discussions on this topic.  ... 
doi:10.3389/fpsyg.2015.00576 pmid:26029133 pmcid:PMC4428060 fatcat:7esovhhxwrba5pkm2fim32k7iq

Value of social robots in services: social cognition perspective

Martina Čaić, Dominik Mahr, Gaby Oderkerken-Schröder
2019 Journal of Services Marketing  
This conceptual paper considers social robots in elderly care services and outlines ways in which their human-like affect and cognition influence users' social perceptions and anticipations of robots'  ...  Purpose -The technological revolution in the service sector is radically changing the ways in which and with whom consumers co-create value.  ...  In human-human interactions, warmth takes precedence (Fiske et al., 2007) ; in human-robot interactions, the dynamics of warmth and competence still need to be addressed Do social robots build trust primarily  ... 
doi:10.1108/jsm-02-2018-0080 fatcat:g7gl7kxvqzhhjpxk6y4ofpjeba

Automatic processing of irrelevant co-speech gestures with human but not robot actors

Cory J. Hayes, Charles R. Crowell, Laurel D. Riek
2013 2013 8th ACM/IEEE International Conference on Human-Robot Interaction (HRI)  
Index Terms-robot gesture perception, human perception of robots, nonverbal interaction, social robotics 978-1-4673-3101-2/13/$31.00  ...  Our results support the notion that automatic gesture processing occurs when interacting with human actors, but not robot actors. We discuss the implications of these findings for the HRI community.  ...  the Notre Dame eMotion and eCognition Lab.  ... 
doi:10.1109/hri.2013.6483607 fatcat:sn5zbct3wfeyhoatfgqddcxahy

Theory of mind: mechanisms, methods, and new directions

Lindsey J. Byom, Bilge Mutlu
2013 Frontiers in Human Neuroscience  
The advantages and limitations of traditional and emerging ToM methodologies are discussed with the intent of advancing the understanding of ToM in socially mediated situations.  ...  Traditional ToM research has provided important understanding of how humans reason about mental states by utilizing shared world knowledge, social cues, and the interpretation of actions; however, many  ...  ACKNOWLEDGMENTS The authors wish to thank Dr. Lyn Turkstra and the anonymous reviewers for their valuable comments and feedback on this manuscript. National Science Foundation awards IIS-  ... 
doi:10.3389/fnhum.2013.00413 pmid:23964218 pmcid:PMC3737477 fatcat:nam4xpfkf5denf2ybwmrlayq2a

Emergent Robotic Personality Traits via Agent-Based Simulation of Abstract Social Environments

Casey C. Bennett
2021 Information  
This paper discusses the creation of an agent-based simulation model for interactive robotic faces, built based on data from physical humanrobot interaction experiments, to explore hypotheses around how  ...  We discuss the implications for HRI research, the design of interactive robotic faces, and the development of more robust theoretical frameworks of social interaction.  ...  Emotion regulation and its congruence/incongruence with environmental stimuli plays a critical role in human cognition.  ... 
doi:10.3390/info12030103 fatcat:gw24rbwq2bebhccw743o674xim

When Robots Enter Our Workplace: Understanding Employee Trust in Assistive Robots

Ruth Stock, Moritz Merkle, Dietmar Eidens, Martin Hannig, Paul Heineck, Mai Anh Nguyen, Johannes Völker
2019 International Conference on Information Systems  
This study is about assistive robots as internal service provider within the company Merck KGaA and examines how the physical appearance of a service representative (humanoid robot, android robot, human  ...  Further, we will examine the effects of task complexity and requirements for self-disclosure on employees' trust in assistive robots.  ...  Acknowledgements The authors would like to thank the Dr. Hans Riegel-Stiftung for the grateful support.  ... 
dblp:conf/icis/StockMEHHNV19 fatcat:emkuaw2rt5d4jfwipcl5a7hqde

The Impact of Human–Robot Synchronization on Anthropomorphization

Saskia Heijnen, Roy de Kleijn, Bernhard Hommel
2019 Frontiers in Psychology  
the robot moves non-synchronously, there is an increased perception of the robot as a more human-like, intentionally acting creature, which in turn should increase anthropomorphization.  ...  when the human and robot moved non-synchronously.  ...  SH programmed the tasks, collected and analyzed the data, and drafted the manuscript. RdK programmed the robot and motion tracker.  ... 
doi:10.3389/fpsyg.2018.02607 pmid:30670995 pmcid:PMC6331525 fatcat:tcokn422mrc7viynlkqp3elihq

Does Observing Artificial Robotic Systems Influence Human Perceptual Processing in the Same Way as Observing Humans? [chapter]

Agnieszka Wykowska, Ryad Chellali, Md. Mamun Al-Amin, Hermann J. Müller
2012 Lecture Notes in Computer Science  
The anthropomorphic shape is aiming at facilitating interactions between humans and robots with the ultimate goal of making robots acceptable social partners.  ...  Our aim in this contribution is to examine how human perceptual mechanisms involved in action observation are influenced by the external shape of observed robots.  ...  Aim of the Present Study In the context of social robotics enterprise, it seems intuitive that the more human-like appearance a robot has (e.g., android robots), the closer and easier the human-robot interaction  ... 
doi:10.1007/978-3-642-34103-8_33 fatcat:glm4qjucyfabrmyaoxqjl73kqi
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