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Social CRM: A Business Case for the Irish Health Insurance Industry

Jayadev Vallath, Paula Roberts
2014 Journal of Internet Social Networking and Virtual Communities  
One of the biggest advantages of relationship management is customer loyalty which is linked to customer life time value (Peppers and Rogers, 2004 ).  ...  As a marketing tool, relationship marketing acquires added relevance in the Irish Health Insurance Industry as the traditional marketing mix like product, promotion, place and price can play only a limited  ... 
doi:10.5171/2014.977265 fatcat:n2yl4le72neb3g4jdgb2vq34ge

The Impact of Technological Innovation on the Performance of Insurance Industry: A Case Study of Adamjee Insurance Company Limited

Amna Ali, Rabeea Ishaq
2019 Zenodo  
on the performance of insurance industry.  ...  It was concluded in the research that technological innovations have a positive impact on the performance of insurance industry if the technological changes are adopted according to market situations and  ...  Impact of technological innovation on the performance of insurance industry Technological innovation and customer loyalty There is a great impact of new technology on customers" loyalty while getting  ... 
doi:10.5281/zenodo.3510050 fatcat:3qett5qie5cp5o75gxc5oligge

The strategic impact of IT on the retail financial services industry

Derek F. Channon
1998 Journal of strategic information systems  
Today, in deregulated markets notably in Europe and especially the UK, traditionally separate industry sectors such as banking, insurance, housing finance and brokerage have become increasingly integrated  ...  In addition, around the world institutions such as retailers, brokerage houses and the like, not subject to the constraints of those officially licensed institutions such as banks and insurance companies  ...  The difference between traditional insurance writing for motor and the Direct Line approach is illustrated in Fig. 3 .  ... 
doi:10.1016/s0963-8687(98)00027-4 fatcat:tv5b2rpadzatvp6fikpfianwoy

Potential Economic Impacts of COVID-19 on Tourism Industry of Kerala: A Review

Swaraj M, Dr. Ambees Mon.S
2021 Zenodo  
Potential Economic Impacts of COVID-19 on Tourism Industry of Kerala: A Review The tourism industry in Kerala was fairly proud of its position as one of the topmost industries in the world until it became  ...  This paper is an attempt to make a review of the historic trends in foreign and domestic tourism in Kerala with the aim to calculate the expected loss in the tourism industry due to the unceasing COVID  ...  Loyalty of customers towards the firm is a determining factor in sustaining and boosting revenue.  ... 
doi:10.5281/zenodo.5118282 fatcat:acw22vwyb5dbbktgaw3bx3qnua

FinTech and the transformation of the financial industry

Rainer Alt, Roman Beck, Martin T. Smits
2018 Electronic Markets  
Overall, the loyalty to a main bank has decreased and customers tend to favor relationships with multiple financial service providers.  ...  in the insurance industry, albeit at a smaller scale due to less interactivity of the insurance business.  ... 
doi:10.1007/s12525-018-0310-9 fatcat:lqhr5fbfezdjblsp2iufcsdfue

Building Online Trust in Retailing Industry in China

Yu CAO, Jiang-yu LI
2016 DEStech Transactions on Economics Business and Management  
This paper try to give suggestion in order to use trust service to build the mutual trust relationship between websites and customers, integrating the conclusion of former research with the practical background  ...  Therefore, one of the most critical factors preventing the growth of online retailing in China is the lack of trust between consumers and vendors.  ...  In order to reduce the barriers, vendors must develop a trustworthy relationship to foster customer loyalty [4, 14] .  ... 
doi:10.12783/dtem/icem2016/4089 fatcat:x54alw46hze3pfhtoxxl6tfdn4

Fintech and the Socialization of the Financial Industry

Antonio F. Miguel, Lucie Duval
2019 International Journal of Business and Social Science  
Fintech are the match between finance and technology and they are imposing a new way of thinking in all the branches of the financial industry.  ...  Fintech companies rely on a different value proposition to clients that is based on a timesaving, fast and clear experience. Indeed, they propose major innovations in products and processes.  ...  In the banking industry, the appearance of the automated teller machines, mobile and internet banking have reduced human interactions.  ... 
doi:10.30845/ijbss.v10n9a4 fatcat:utx6wxd26bge3gunwk53xqdk2a

Relative Positioning of The Life Insurance Brands - A Study Using Correspondence Analysis

S Sreenivasa Murthy, P Vijay Kumar, A Ramesh
2017 Prestige International Journal of Management & IT - Sanchayan  
of the customers, government regulations, product innovation and technology interface.  ...  Life insurance industry is evolved and transformed to a great extent, but still has a long way to go in terms of penetration and density.  ...  Kumar & Srivastava (2013) study revealed that service quality and commitment are the strongest predictors of customer loyalty in the Indian life insurance industry.  ... 
doi:10.37922/pijmit.2017.v06i01.006 fatcat:6o3pivcgmbdgtju5co3kvfibxq

The Social Embeddedness of Transactions: Evidence from the Residential Real-Estate Industry

Steve Sawyer, Kevin Crowston, Rolf T. Wigand, Marcel Allbritton
2003 The Information Society  
Information and communications technologies (ICT) are becoming pervasive in the residential real estate industry and affecting the work lives of real estate agents.  ...  These social relationships provide structures that define both the behavior of the agent, buyer, and seller (and other contributors) and the various transactions that make up the sale of a residential  ...  Some major national insurance firms are presently luring customers via the Internet (Fisher, 2000) .  ... 
doi:10.1080/01972240309460 fatcat:levs4qwm5nevvbwu62u4lgnxna

A Complex View of Industry 4.0

Vasja Roblek, Maja Meško, Alojz Krapež
2016 SAGE Open  
The aim of this article is to synthesize the known theory and practices of Industry 4.0, and to investigate the changes that will result from Industry 4.0 and with the development of the Internet of things  ...  This article is focused on the importance and influence of Industry 4.0 and consequently the Internet-connected technologies for the creation of value added for organizations and society.  ...  IoT =Internet of things. CRM = customer relationship management.  ... 
doi:10.1177/2158244016653987 fatcat:xphs4kgpgvdgjl2fnk6vwedlxy

Business customer alignment in the Australian pharmaceutical industry

John Hamilton
2006 International Journal of Electronic Business  
This exploratory research targets the competitive services strategies of the existing pharmacy business models, pharmacy business performance, perceived pharmacy customer value delivered, and the business  ...  The regulated Australian industry is experiencing mounting external business pressures from supermarkets, doctors, consumers and politicians.  ...  In the next five years, the pharmacy industry must improve its competitiveness and its overall services to each of its customers.  ... 
doi:10.1504/ijeb.2006.011327 fatcat:rt32svy44jfwvh453zccwuk3gy

A Review on Blockchain Technologies for an Advanced and Cyber-Resilient Automotive Industry

Paula Fraga-Lamas, Tiago M. Fernandez-Carames
2019 IEEE Access  
In the last century, the automotive industry has arguably transformed society, being one of the most complex, sophisticated, and technologically advanced industries, with innovations ranging from the hybrid  ...  Finally, after strengths, weaknesses, opportunities, and threats analysis, some recommendations are enumerated with the aim of guiding researchers and companies in future cyber-resilient automotive industry  ...  and customer personalized experience Loyalty and reward programs can serve as customer incentives.  ... 
doi:10.1109/access.2019.2895302 fatcat:ahttlwt3tvaqvkzepupm4dgpdi

The productivity challenge in services: measurement and strategic perspectives

Faridah Djellal, Faïz Gallouj
2013 Service Industries Journal  
The objective of this paper is to review issues raised by services and their relationships with productivity, from two different but related perspectives: 1) a theoretical and methodological perspective  ...  Despite the theoretical and operational importance of this concept, in recent years, its absolutism has been challenged. Services are often at the heart of this critical debate.  ...  This type of relationship helps (in the long term) to develop loyalty to the local area.  ... 
doi:10.1080/02642069.2013.747519 fatcat:oxrtffmwinarncy5cpdtdhtfey

The Evolution of Electronic Marketplaces: an exploratory study of internet-based electronic within the American Independent Insurance Agency system

Andrew Burton, John Mooney
1998 Australasian Journal of Information Systems  
For insurance was complicated and required detailed explanation to everybody, but especially to the democratic millions who in America would have the opportunity to become insurance customers... the abstract  ...  "It was no accident that salesmanship had a renaissance in the merchandising of insurance, the invisible commodity.  ...  mechanisms, but also increases their product/service awareness and expectations • Needs Assessment-die population of Internet users mirrors die traditional insurance consumer population in which different  ... 
doi:10.3127/ajis.v6i1.327 fatcat:vf7cz4lq3vcwxobhd4apezxq4e

Responding to Unsolicited Medical Requests from Health Care Professionals on Pharmaceutical Industry-Owned Social Media Sites: Three Pilot Studies

Andrea M TenBarge, Jennifer L Riggins
2018 Journal of Medical Internet Research  
Extend the customer experience beyond a clinical encounter In the retail world, good customer experience leads to retention and, better yet, recommendation and loyalty.  ...  While insurance and drug companies might try to communicate with their customers through the Internet or telephone, very few have direct, personal interactions with their customers.  ...  Our views are shaped by a network of professionals with executive and day-to-day experience in the health industry.  ... 
doi:10.2196/jmir.9643 fatcat:dsgo2vbi6rcpfeomgze4mu4ome
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