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Impact of Total Quality Management on Business Value Excellence: A Field Study

Ghassan Issa Alomari, Imad Al Muala, Mohammed Ali Al-Qudah, Nemeh Abbas Al-Khafaji
2020 International Journal of Academic Research in Business and Social Sciences  
This study aimed to analyse the elements of total quality management (TQM) and its impact on achieving business value excellence.  ...  The sample consisted of 31 respondents who are working in a quality department in RMS . The study used the analytical descriptive research method and a questionnaire as a tool for data collection.  ...  The study found that management practices are effective in providing high-quality healthcare and that superior performance in hospitals has been achieved by frontline staff in the hospital management.  ... 
doi:10.6007/ijarbss/v10-i2/6947 fatcat:ruqbcm44xna5xdvkccqdkfe5ry

The Influence of Employee Empowerment on Competitive Advantage in Hospitals within Nairobi, Kenya

Pamleila N Ntwiga, Maina Muchara, Peter Kiriria
2021 East African Health Research Journal  
The study examined the influence of implementation of employee empowerment on competitive advantage in hospitals within Nairobi.  ...  Data was collected from both private and public hospitals within Nairobi targeting patients who were admitted in these hospitals for more than three days during the study period and senior employees of  ...  Muchara, I express my sincere appreciation for the continued support, motivation, patient and demonstration of immense knowledge and understanding.  ... 
doi:10.24248/eahrj.v5i1.648 pmid:34308242 pmcid:PMC8291216 fatcat:cexswqmqcjfkxjuadi23s2vwui

The Impact of Health Professionals Empowerment as a Shared Responsibility to Enhance Job Satisfaction within Health Sector of Pakistan

Dr. Rukhsana Rehman, Dr Muhammad Najam Ul Arfeen, Sarwat Sabir
2015 Zenodo  
This research study tested the importance of employee empowerment on job satisfaction in Gocernment / public hospitals of Pakistan.  ...  In this world of globalization, there is a dire need in organizations for empowerment that makes employees in a position to make accurate and quick decisions and react speedily to any changes in the surroundings  ...  Hospital management should be conscious that satisfaction has both valuable and vital impact on the performance and environment of the hospital.  ... 
doi:10.5281/zenodo.3461450 fatcat:ybn5pehpqrdp3burtq7fc6kkem

Nurse's psychological empowerment and perceived autonomy in university and teaching hospitals at Menofia Governorate/Egypt

Manal M. Ibrahim, Manal H. Abo El-Magd, Hala Y. Sayed
2014 Journal of Nursing Education and Practice  
Aim: To study the relationship between psychological empowerment and perceived autonomy of nurses in University and Teaching Hospitals at Menofia Governorate.  ...  It is believed that, the greater nurses uncertainty is likely to negative attitude toward their organization and the quality of patient care.  ...  Psychological empowerment in any organization does not work by saying employee that they are empowered it requires requisite changes in the system, practices, and policies of an organization.  ... 
doi:10.5430/jnep.v4n9p59 fatcat:uxghiiv74rdn3b2s7retswf6mi

Empowerment and organizational change

Margaret Erstad
1997 International Journal of Contemporary Hospitality Management  
theories and practices of potential value to the hospitality and tourism industries.  ...  (intensity and frequency); and 3 the quality of participation (and resulting impact or change).  ... 
doi:10.1108/09596119710190976 fatcat:e7uqatszjventdkvtizixbvbiq

Creating an empowering culture: examining the relationship between organizational culture and perceptions of empowerment

Tracey Honeycutt Sigler, Christine M Pearson
2000 Journal of Quality Management  
A study of front line employees in four textile plants located in the Southeastern United States is used to examine how organizational culture may support empowerment efforts.  ...  Power distance was related to empowerment and organizational commitment in unexpected ways. Implications for both theory and practice are discussed. D  ...  The four dimensions of empowerment include meaning, impact, competence, and choice.  ... 
doi:10.1016/s1084-8568(00)00011-0 fatcat:ebmdg74ponfbdpkpzoyfdmdlcq

Development of an empowerment model for burnout syndrome and quality of nursing work life in Indonesia

Ferry Efendi, Nursalam Nursalam, RD Fibriansari, SR Yuwono, M Hadi, A Bushy
2018 Figshare  
The population consisted of nurses who have civil servant status in one of the regional hospitals in Indonesia.  ...  ObjectivesThis study aimed to develop an empowerment model for burnout syndrome and quality of nursing work life (QNWL).MethodsThis study adopted a mixed-method cross-sectional approach.  ...  Nurse empowerment in an organisation can positively impact both employee and customer satisfaction [1] . In general, hospitals dismiss strategies that could empower employees.  ... 
doi:10.6084/m9.figshare.6279596.v1 fatcat:f3guydyvhbbell54scaeffqyli

Development of an empowerment model for burnout syndrome and quality of nursing work life in Indonesia

Nursalam Nursalam, Rizeki Dwi Fibriansari, Slamet Riyadi Yuwono, Muhammad Hadi, Ferry Efendi, Angeline Bushy
2018 International Journal of Nursing Sciences  
The population consisted of nurses who have civil servant status in one of the regional hospitals in Indonesia.  ...  The development of a structural empowerment model by using the indicators of resources, support and information directly influenced the psychological empowerment of the sample of nurses.  ...  Nurse empowerment in an organisation can positively impact both employee and customer satisfaction [1] . In general, hospitals dismiss strategies that could empower employees.  ... 
doi:10.1016/j.ijnss.2018.05.001 pmid:31406853 pmcid:PMC6626272 fatcat:t27ljyoulrdyrhkq2iewjfi2ou

The influence of leader empowering behaviors and employee psychological empowerment on customer satisfaction

Karthik Namasivayam, Priyanko Guchait, Puiwa Lei
2014 International Journal of Contemporary Hospitality Management  
Design/methodology/approach -Data were collected from 365 frontline employees and 2,915 customers at 40 units of a chain restaurant in the USA.  ...  Originality/value -Although recent hospitality research recognizes the importance of employee empowerment and leadership, few studies have focused on leader empowering behaviors and its influence on organizational  ...  Introduction Researchers and practitioners have recognized the importance of employee empowerment at the frontline level in the hospitality industry where prompt action is often required to deliver high  ... 
doi:10.1108/ijchm-11-2012-0218 fatcat:i5j4isblufbajfhti44nubbfei

A path analysis study of factors influencing hospital staff perceptions of quality of care factors associated with patient satisfaction and patient experience

Sandra G. Leggat, Leila Karimi, Timothy Bartram
2017 BMC Health Services Research  
Hospital staff are interested in information on patient satisfaction and patient experience that can help them improve quality of care.  ...  This study explores the organizational factors and staff attitudes that influence staff perceptions of the quality of the care they provide in relation to patient satisfaction and patient experience.  ...  Acknowledgements None Funding None Availability of data and materials Data not available Competing interests The authors declare that they have no competing interests.  ... 
doi:10.1186/s12913-017-2718-x pmid:29145847 pmcid:PMC5693360 fatcat:6htle2rg3bcn3iqo3ykyyq2ojm

Comparing the impact of leader–member exchange, psychological empowerment and affective commitment upon Australian public and private sector nurses: implications for retention

Yvonne Brunetto, Kate Shacklock, Timothy Bartram, Sandra G. Leggat, Rod Farr-Wharton, Pauline Stanton, Gian Casimir
2012 International Journal of Human Resource Management  
The findings show that the quality of leader-member exchange is more important in public sector nursing contexts than in the private sector with regard to the relationship between empowerment and affective  ...  in Australian public and private hospitals.  ...  impacts on the retention of nurses in both public and private hospitals.  ... 
doi:10.1080/09585192.2011.616524 fatcat:xww3ufg46ff7dm74fvsisrjdhi

Staff Nurses' Perceptions and Experiences about Structural Empowerment: A Qualitative Phenomenological Study

Peter Van Bogaert, Lieve Peremans, Nadine Diltour, Danny Van heusden, Tinne Dilles, Bart Van Rompaey, Donna Sullivan Havens, Fiona Harris
2016 PLoS ONE  
However, participants were not always fully aware of the challenges and the effect of empowerment on their daily practice, the quality of care and patient safety.  ...  Staff nurses reported experiencing structural empowerment and they were willing to be involved in decision-making processes primarily about patient care within the context of their practice unit.  ...  in change initiatives on their clinical practice units or hospital-wide and the positive impact on nurse and patient outcomes.  ... 
doi:10.1371/journal.pone.0152654 pmid:27035457 pmcid:PMC4818078 fatcat:mzcgts4j3vebri4hoo2i6uao2u

Fools' Gold - Lean Management in the Health Sector

2014 Journal of Clinical Research & Governance  
Ab s t r a c t Purpose: This paper provides a critical evaluation of the impact of lean practices in informing healthcare policy. Methods: Review of primary and secondary literature.  ...  This encompasses a number of practices in Operations Management and Human Resource Management, including Just-in-Time (JIT), Total Quality Management (TQM), Total Productive Maintenance (TPM), employee  ...  Douglas and Judge 2001 The impact of TQM practices on hospital performance, USA: implementation of seven TQM practices) in a sample of 229 hospitals had a significant positive impact on financial performance  ... 
doi:10.13183/jcrg.v3i2.54 fatcat:xfihilao7ffylkibbrj3t6jgce

Context Matters

Heather K. Spence Laschinger, Joan Finegan, Piotr Wilk
2009 Journal of Nursing Administration  
greater opportunities for interaction, influences both employee outcomes and unit performance  ...  studies precludes an examination of the contextual or unit-level effects of LMX quality on employee outcomes.  ... 
doi:10.1097/nna.0b013e3181a23d2b pmid:19423988 fatcat:7mcnyq43jnblzc7h6u5ee3l2la

Impact of Transformational Leadership on Job Satisfaction and Patient Safety Outcomes in Health Sector of Pakistan

Benish Khanzada, Shahzad Naeem, Hashim Butt
2018 Journal of Health Education Research & Development  
Purpose: The aim of this research was to examine the impact of nurse's manager transformational leadership performance on job contentment and also towards patient safety outcomes.  ...  Methods: Random sampling of critical care nurses (N=358) was carried out through cross sectional survey in Lahore, Rawalpindi and Islamabad hospitals of Pakistan.  ...  It is rational to believe that transformational nurse's manager may impact the occurrence of adverse happenings in their units for the reason that such leaders inspire evidence established practice and  ... 
doi:10.4172/2380-5439.1000251 fatcat:h2mzgf2b2rdj3kdeqxra5uqzay
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