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Investigating the influence of servicescape on customer loyalty at a fine - dining restaurants in Jaipur

Aravind Kumar Rai, Dr C. Anirvinna
2019 African Journal of Hospitality, Tourism and Leisure  
Servicescape has a very strong effect on all consumption experiences where service is delivered. In India the service sector contributes nearly half of the GDP.  ...  The purpose of the present study was to establish the relationship between Servicescape and customer's loyalty towards fine dine restaurants in Jaipur.  ...  There is adequate evidence to suggest that the Servicescape has a huge effect on customer experiences and practices in the hospitality industry and all food and beverage operations (Nicolaides, 2008)  ... 
doaj:ace712b5d0cd4356b098930a00fbfc8f fatcat:anwax7skm5g2lovvntbp5tdola

CUSTOMER SATISFACTION DETERMINATION AND IMPLICATIONS ON BEHAVIOR INTENTION (EMPIRICAL STUDY OF FOUR AND FIVE STAR HOTELS IN NORTH SULAWESI)

Elim Noldy Paendong
2021 Dinasti International Journal of Digital Business Management  
This study aims to determine and empirically prove the positive relationship between servicescape, interaction orientation, service convenience on customer satisfaction, and implications for behavior intention  ...  So it can be concluded that in a business both goods and services, servicescape, Interaction Orientation, Service Convenience are important factors in increasing customer satisfaction, even the three tadit  ...  of employees, and the convenience of services.  ... 
doi:10.31933/dijdbm.v2i3.839 fatcat:khehn422wbe7req2jtr6pdiazm

Consumer Satisfaction to Hospitality: A Case Study of Public Planning for Good Servicescapes in Taiwan

Chi-Shan Chen, Chin-Cheng Ni, Tsu-Jen Ding
2015 J of Tourism and Hospitality Management  
Age, education background, and occupation of the respondents had a significant effect on the specific dimension.  ...  In detail, good servicescapes exemplify the globalization of the urban form and have become an advantage of hospitality about merchandise and enjoyment for consumers.  ...  of servicescapes on customer perception in hospitality service settings.  ... 
doi:10.17265/2328-2169/2015.06.003 fatcat:igsx5h7ixbbpjammkzzeb4zbja

A Systematic Underpinning and Framing of the Servicescape: Reflections on Future Challenges in Healthcare Services

Jieun Han, Hyo-Jin Kang, Gyu Kwon
2018 International Journal of Environmental Research and Public Health  
in the context of different service settings.  ...  While servicescape is a topic of increasing academic interest among scholars and practitioners, most studies in the area are dedicated to understanding the built environment of hedonic service.  ...  Conflicts of Interest: The authors declare no conflict of interest.  ... 
doi:10.3390/ijerph15030509 pmid:29534035 pmcid:PMC5877054 fatcat:2y353igbtre6zbqpygsirw2hze

The Effect of Servicescape on Revisit Intention in Restaurants: The Mediating Effect of Brand Familiarity

Seray GÜLERTEKİN, Volkan GENÇ
2021 Journal of tourism, leisure and hospitality  
The purpose of this study is to examine the multidimensional structure of servicescape (substantive and communicative) in restaurants to understand the effect of brand familiarity on customer revisit intention  ...  The data were collected from the branches of a restaurant in Istanbul. Quantitative research methods were used in this study.  ...  H 6 : Familiarity has a mediating role in the effect of the servicescape (SSoS) in restaurants on the revisit intention.  ... 
doi:10.48119/toleho.850803 fatcat:z2kks7hxk5f2deqz2cgakg4pai

Impact of Substantive Staging and Communicative Staging of Sustainable Servicescape on Behavioral Intentions of Hotel Customers through Overall Perceived Image: A Case of Boutique Hotels

Khalil-ur-Rehman, Mohammad Adnan, Naveed Ahmad, Miklas Scholz, Khalil-ur-Rehman, Rana Tahir Naveed, Heesup Han
2021 International Journal of Environmental Research and Public Health  
There is scant research in the hotel industry of Pakistan and especially on boutique hotels.  ...  This research seeks to measure the relationship between substantive, communicative elements of the sustainable servicescape and behavioral intentions (word of mouth) in a boutique hotel setting.  ...  Data Availability Statement: The data will be made available on request from the corresponding author. Conflicts of Interest: The authors declare no conflict of interest.  ... 
doi:10.3390/ijerph18179123 pmid:34501713 fatcat:i4ozdd47qfg3bnn6fc3dzcv7o4

Delays in Services and Customer Service Evaluation: A Study of Family Dining Restaurants of Pakistan

Maqsood Ahmad
2018 Journal of Investment and Management  
In developed countries, there is much focus on service sectors and it is producing half revenues ($1.258 trillion) of countries like USA, UK, and Japan.  ...  Wait management is very important subject in service sectors because people are moving towards services due to globalization and now it has become common phenomena.  ...  Customer climate is one of most important element in social environment.  ... 
doi:10.11648/j.jim.20180704.11 fatcat:3t5cavfvcfgdffoglyvt4ksbqy

Service Quality in Tourism: A Systematic Literature Review and Keyword Network Analysis

Park, Jeong
2019 Sustainability  
The critical issues included the important impact of service quality on tourist behavior and service quality evaluation, and topics comprised (1) tourist satisfaction, (2) sustainable issues in tourism  ...  , (3) value of service quality for customers, (4) restaurant service quality, (5) customers' perceptions of tourism, (6) service quality evaluation in tourism, and (7) service quality's influence on customer  ...  Acknowledgments: This research is (partially) supported by the BK21PLUS Research Fund for Korea University Business School. Conflicts of Interest: The authors declare no conflict of interest.  ... 
doi:10.3390/su11133665 fatcat:vfspebd4uzarhjg3nqs4dpuab4

Examining the Asymmetric Effect of Multi-Shopping Tourism Attributes on Overall Shopping Destination Satisfaction

Jin-Soo Lee, Miju Choi
2019 Journal of Travel Research  
Based on impact range performance analysis and impact asymmetry analysis, this study aims to (1) examine the asymmetric effect of shopping tourism attributes on shopping destination satisfaction from the  ...  Abstract Based on impact range performance analysis and impact asymmetry analysis, this study aims to (1) examine the asymmetric effect of shopping tourism attributes on shopping destination satisfaction  ...  Their studies (Cadotte and Turgeon 1988; Johnston 1995) shed light on the asymmetric effect of attributes on satisfaction in the service literature but still suffer from the limitations of CIT.  ... 
doi:10.1177/0047287519832373 fatcat:pexg7fu3fjdrpnj73qjxsuxq6i

Organizational culture in the hospitality industry a bibliometric analysis and systematic literature review

Jose Efren Leyva-Duarte, Maria Teresa De la Garza Carranza, José De Jesús Chávez Martínez, Francisco Javier Pinedo-de-Anda, Juan Cayetano Niebla Zatarain, José Porfirio González Farías
2020 Independent Journal of Management & Production  
This study evaluates the organizational culture research in the field of the hospitality industry to obtain an understanding of its actual situation and future.  ...  The study used bibliometric analysis and systematic literature review to examine publications of five journals about hospitality in the Web of Science database, from 1980 to April 2019.  ...  In the first place, Datta and Singh (2018) studied the climate perceived by hospitality employees in luxury hotels in India, and they specified four dimensions of climate: "esprit of profession, organization  ... 
doi:10.14807/ijmp.v11i4.1089 fatcat:6pqlk4fhp5cwpbozy6dos6wl74

Uncovering the service profit chain in the casino industry

Catherine Prentice, IpKin Anthony Wong, Desmond Lam
2017 International Journal of Contemporary Hospitality Management  
In the interaction between casino service providers and gamblers, more studies should be undertaken on the efficiency and effectiveness of marketing initiatives and promotions.  ...  In particular, the research foci presented in this paper rest on the service profit chain (SPC) model.  ...  Figure 1 . 1 The links in the SPC from investigated the effect of servicescape on slot play satisfaction and behavioral intention.  ... 
doi:10.1108/ijchm-02-2016-0089 fatcat:nvadba7cbbaeja56s337e3xu24

Comparison of Stimulus-Organism-Response Framework between International and Local Retailer

Mei Teh Goi, Vigneswari Kalidas, Muhammad Zeeshan
2014 Procedia - Social and Behavioral Sciences  
The popularity of coffee drinking in Malaysia has attracted a lot of local and international retailers to invest in a specialist coffeehouse chain.  ...  The results show that there is a difference between international and local specialist coffee-house store in terms of stimulus, organism, and response.  ...  Bonnin and Goudey (2012) indicated that very little has been published about the effects of environment on customers in the service industry.  ... 
doi:10.1016/j.sbspro.2014.04.054 fatcat:kqks6woyuvhyrnvpi6r5w2qs5m

Service Safety in the Pandemic Age

Leonard L. Berry, Tracey S. Danaher, Lerzan Aksoy, Timothy L. Keiningham
2020 Journal of Service Research  
The service sector has been rocked by the COVID-19 pandemic. This stems in large part from the inseparable, high-contact nature of many services.  ...  However, safety needs in a pandemic extend beyond physical to include interrelated domains of emotional, financial, and information safety. Physical safety is the absence of harm or injury.  ...  The pandemic is having a transformative effect on services, precisely because many are performed by people for people.  ... 
doi:10.1177/1094670520944608 fatcat:zdkr6zbnhfbmdifkat6dvfs5oa

A review of customer satisfaction towards service quality of banking sector

Amudha Ramachandran, Vijayabanu Chidambaram
2012 Periodica Polytechnica Social and Management Sciences  
The customer satisfaction not only means, satisfying the customers but also customer retention in case of service failure.  ...  The real victory of an organization is based on the degree of loyalty of the customers.  ...  Acknowledgement The authors would like to thank anonymous referees, for their thoughtful comments and helpful suggestions for the improvement of the manuscript.  ... 
doi:10.3311/pp.so.2012-2.02 fatcat:s35y4hhrnbb4daxxq2j4h4of2u

Sustainable Suburban Environment and Service for Happier Households

Boo Ho Voon, Liping Wang, Ai Kiat Teo
2021 Environment-Behaviour Proceedings Journal (E-BPJ)  
Their sustainability practices and good quality service have helped to achieve the desired development outcomes for a better quality of life for the stakeholders.  ...  This paper aims to share the case study of Batu Kawa Suburb (Kuching, Sarawak) and the related lessons from Shaoxing (Zhejiang, China) to understand sustainable suburbanization environment and service  ...  Paper Contribution to Related Field of Study This paper contributes to the theory and practice of sustainable socio-economic development and service for suburbanization in the field of development economics  ... 
doi:10.21834/ebpj.v6i17.2886 fatcat:52bj4ssluvgydgsxnppvasb5qy
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