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Investigating the influence of servicescape on customer loyalty at a fine - dining restaurants in Jaipur
2019
African Journal of Hospitality, Tourism and Leisure
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Servicescape has a very strong effect on all consumption experiences where service is delivered. In India the service sector contributes nearly half of the GDP. ...
The purpose of the present study was to establish the relationship between Servicescape and customer's loyalty towards fine dine restaurants in Jaipur. ...
There is adequate evidence to suggest that the Servicescape has a huge effect on customer experiences and practices in the hospitality industry and all food and beverage operations (Nicolaides, 2008) ...
doaj:ace712b5d0cd4356b098930a00fbfc8f
fatcat:anwax7skm5g2lovvntbp5tdola
CUSTOMER SATISFACTION DETERMINATION AND IMPLICATIONS ON BEHAVIOR INTENTION (EMPIRICAL STUDY OF FOUR AND FIVE STAR HOTELS IN NORTH SULAWESI)
2021
Dinasti International Journal of Digital Business Management
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This study aims to determine and empirically prove the positive relationship between servicescape, interaction orientation, service convenience on customer satisfaction, and implications for behavior intention ...
So it can be concluded that in a business both goods and services, servicescape, Interaction Orientation, Service Convenience are important factors in increasing customer satisfaction, even the three tadit ...
of employees, and the convenience of services. ...
doi:10.31933/dijdbm.v2i3.839
fatcat:khehn422wbe7req2jtr6pdiazm
Consumer Satisfaction to Hospitality: A Case Study of Public Planning for Good Servicescapes in Taiwan
2015
J of Tourism and Hospitality Management
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Age, education background, and occupation of the respondents had a significant effect on the specific dimension. ...
In detail, good servicescapes exemplify the globalization of the urban form and have become an advantage of hospitality about merchandise and enjoyment for consumers. ...
of servicescapes on customer perception in hospitality service settings. ...
doi:10.17265/2328-2169/2015.06.003
fatcat:igsx5h7ixbbpjammkzzeb4zbja
A Systematic Underpinning and Framing of the Servicescape: Reflections on Future Challenges in Healthcare Services
2018
International Journal of Environmental Research and Public Health
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in the context of different service settings. ...
While servicescape is a topic of increasing academic interest among scholars and practitioners, most studies in the area are dedicated to understanding the built environment of hedonic service. ...
Conflicts of Interest: The authors declare no conflict of interest. ...
doi:10.3390/ijerph15030509
pmid:29534035
pmcid:PMC5877054
fatcat:2y353igbtre6zbqpygsirw2hze
The Effect of Servicescape on Revisit Intention in Restaurants: The Mediating Effect of Brand Familiarity
2021
Journal of tourism, leisure and hospitality
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The purpose of this study is to examine the multidimensional structure of servicescape (substantive and communicative) in restaurants to understand the effect of brand familiarity on customer revisit intention ...
The data were collected from the branches of a restaurant in Istanbul. Quantitative research methods were used in this study. ...
H 6 : Familiarity has a mediating role in the effect of the servicescape (SSoS) in restaurants on the revisit intention. ...
doi:10.48119/toleho.850803
fatcat:z2kks7hxk5f2deqz2cgakg4pai
Impact of Substantive Staging and Communicative Staging of Sustainable Servicescape on Behavioral Intentions of Hotel Customers through Overall Perceived Image: A Case of Boutique Hotels
2021
International Journal of Environmental Research and Public Health
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There is scant research in the hotel industry of Pakistan and especially on boutique hotels. ...
This research seeks to measure the relationship between substantive, communicative elements of the sustainable servicescape and behavioral intentions (word of mouth) in a boutique hotel setting. ...
Data Availability Statement: The data will be made available on request from the corresponding author.
Conflicts of Interest: The authors declare no conflict of interest. ...
doi:10.3390/ijerph18179123
pmid:34501713
fatcat:i4ozdd47qfg3bnn6fc3dzcv7o4
Delays in Services and Customer Service Evaluation: A Study of Family Dining Restaurants of Pakistan
2018
Journal of Investment and Management
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In developed countries, there is much focus on service sectors and it is producing half revenues ($1.258 trillion) of countries like USA, UK, and Japan. ...
Wait management is very important subject in service sectors because people are moving towards services due to globalization and now it has become common phenomena. ...
Customer climate is one of most important element in social environment. ...
doi:10.11648/j.jim.20180704.11
fatcat:3t5cavfvcfgdffoglyvt4ksbqy
Service Quality in Tourism: A Systematic Literature Review and Keyword Network Analysis
2019
Sustainability
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The critical issues included the important impact of service quality on tourist behavior and service quality evaluation, and topics comprised (1) tourist satisfaction, (2) sustainable issues in tourism ...
, (3) value of service quality for customers, (4) restaurant service quality, (5) customers' perceptions of tourism, (6) service quality evaluation in tourism, and (7) service quality's influence on customer ...
Acknowledgments: This research is (partially) supported by the BK21PLUS Research Fund for Korea University Business School.
Conflicts of Interest: The authors declare no conflict of interest. ...
doi:10.3390/su11133665
fatcat:vfspebd4uzarhjg3nqs4dpuab4
Examining the Asymmetric Effect of Multi-Shopping Tourism Attributes on Overall Shopping Destination Satisfaction
2019
Journal of Travel Research
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Based on impact range performance analysis and impact asymmetry analysis, this study aims to (1) examine the asymmetric effect of shopping tourism attributes on shopping destination satisfaction from the ...
Abstract Based on impact range performance analysis and impact asymmetry analysis, this study aims to (1) examine the asymmetric effect of shopping tourism attributes on shopping destination satisfaction ...
Their studies (Cadotte and Turgeon 1988; Johnston 1995) shed light on the asymmetric effect of attributes on satisfaction in the service literature but still suffer from the limitations of CIT. ...
doi:10.1177/0047287519832373
fatcat:pexg7fu3fjdrpnj73qjxsuxq6i
Organizational culture in the hospitality industry a bibliometric analysis and systematic literature review
2020
Independent Journal of Management & Production
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This study evaluates the organizational culture research in the field of the hospitality industry to obtain an understanding of its actual situation and future. ...
The study used bibliometric analysis and systematic literature review to examine publications of five journals about hospitality in the Web of Science database, from 1980 to April 2019. ...
In the first place, Datta and Singh (2018) studied the climate perceived by hospitality employees in luxury hotels in India, and they specified four dimensions of climate: "esprit of profession, organization ...
doi:10.14807/ijmp.v11i4.1089
fatcat:6pqlk4fhp5cwpbozy6dos6wl74
Uncovering the service profit chain in the casino industry
2017
International Journal of Contemporary Hospitality Management
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In the interaction between casino service providers and gamblers, more studies should be undertaken on the efficiency and effectiveness of marketing initiatives and promotions. ...
In particular, the research foci presented in this paper rest on the service profit chain (SPC) model. ...
Figure 1 . 1 The links in the SPC from
investigated the effect of servicescape on slot play satisfaction and behavioral intention. ...
doi:10.1108/ijchm-02-2016-0089
fatcat:nvadba7cbbaeja56s337e3xu24
Comparison of Stimulus-Organism-Response Framework between International and Local Retailer
2014
Procedia - Social and Behavioral Sciences
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The popularity of coffee drinking in Malaysia has attracted a lot of local and international retailers to invest in a specialist coffeehouse chain. ...
The results show that there is a difference between international and local specialist coffee-house store in terms of stimulus, organism, and response. ...
Bonnin and Goudey (2012) indicated that very little has been published about the effects of environment on customers in the service industry. ...
doi:10.1016/j.sbspro.2014.04.054
fatcat:kqks6woyuvhyrnvpi6r5w2qs5m
Service Safety in the Pandemic Age
2020
Journal of Service Research
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The service sector has been rocked by the COVID-19 pandemic. This stems in large part from the inseparable, high-contact nature of many services. ...
However, safety needs in a pandemic extend beyond physical to include interrelated domains of emotional, financial, and information safety. Physical safety is the absence of harm or injury. ...
The pandemic is having a transformative effect on services, precisely because many are performed by people for people. ...
doi:10.1177/1094670520944608
fatcat:zdkr6zbnhfbmdifkat6dvfs5oa
A review of customer satisfaction towards service quality of banking sector
2012
Periodica Polytechnica Social and Management Sciences
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The customer satisfaction not only means, satisfying the customers but also customer retention in case of service failure. ...
The real victory of an organization is based on the degree of loyalty of the customers. ...
Acknowledgement The authors would like to thank anonymous referees, for their thoughtful comments and helpful suggestions for the improvement of the manuscript. ...
doi:10.3311/pp.so.2012-2.02
fatcat:s35y4hhrnbb4daxxq2j4h4of2u
Sustainable Suburban Environment and Service for Happier Households
2021
Environment-Behaviour Proceedings Journal (E-BPJ)
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Their sustainability practices and good quality service have helped to achieve the desired development outcomes for a better quality of life for the stakeholders. ...
This paper aims to share the case study of Batu Kawa Suburb (Kuching, Sarawak) and the related lessons from Shaoxing (Zhejiang, China) to understand sustainable suburbanization environment and service ...
Paper Contribution to Related Field of Study This paper contributes to the theory and practice of sustainable socio-economic development and service for suburbanization in the field of development economics ...
doi:10.21834/ebpj.v6i17.2886
fatcat:52bj4ssluvgydgsxnppvasb5qy
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