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Developing an Improved ITSM Framework for Ethio Telecom

Getamesay Biyadgilign Berihun, Dereje Teferi
<span title="2021-06-25">2021</span> <i title="Universitas Bina Darma"> <a target="_blank" rel="noopener" href="https://fatcat.wiki/container/w7ohmxx3vzhclp24tuoplgeawq" style="color: black;">Journal of Information Systems and Informatics</a> </i> &nbsp;
Hence, this research study intends to investigate the current ITSM practice of Ethio telecom and propose an ITSM framework based on ITIL best practices that ensures the quality of IT services and improve  ...  To the best of the researcher's knowledge, little or no research has been conducted to design and develop ITSM frameworks for the telecom sector in Ethiopia.  ...  It can be used as a top-level framework to manage, control, monitor, and update the ITSM of the organization.  ... 
<span class="external-identifiers"> <a target="_blank" rel="external noopener noreferrer" href="https://doi.org/10.33557/journalisi.v3i2.145">doi:10.33557/journalisi.v3i2.145</a> <a target="_blank" rel="external noopener" href="https://fatcat.wiki/release/rtqkb2a4cjdz5lsppdnmndsaci">fatcat:rtqkb2a4cjdz5lsppdnmndsaci</a> </span>
<a target="_blank" rel="noopener" href="https://web.archive.org/web/20210626112456/http://journal-isi.org/index.php/isi/article/download/145/82" title="fulltext PDF download" data-goatcounter-click="serp-fulltext" data-goatcounter-title="serp-fulltext"> <button class="ui simple right pointing dropdown compact black labeled icon button serp-button"> <i class="icon ia-icon"></i> Web Archive [PDF] <div class="menu fulltext-thumbnail"> <img src="https://blobs.fatcat.wiki/thumbnail/pdf/5f/1a/5f1ae2ae59d359711d1eedf340d7fe2e28c2cb26.180px.jpg" alt="fulltext thumbnail" loading="lazy"> </div> </button> </a> <a target="_blank" rel="external noopener noreferrer" href="https://doi.org/10.33557/journalisi.v3i2.145"> <button class="ui left aligned compact blue labeled icon button serp-button"> <i class="unlock alternate icon" style="background-color: #fb971f;"></i> Publisher / doi.org </button> </a>

A QUANTITATIVE PERSPECTIVE OF THE IMPLEMENTATION OF BEST PRACTICES ON ITIL: INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY IN A BRAZILIAN PUBLIC COMPANY UNDER PEOPLE AND PROCESSES OVERVIEW

Mario Augusto Ranzatti, Alessandro Marco Rosini, Orlando Roque Da Silva, Angelo Palmisano, Arnoldo J H Guevara
<span title="2019-03-12">2019</span> <i title="Nucleo de Estudos do Futuro NEF PUCSP"> <a target="_blank" rel="noopener" href="https://fatcat.wiki/container/vtifw2oqqbemrkrownskxgu5my" style="color: black;">Journal on Innovation and Sustainability</a> </i> &nbsp;
The adoption of Corporate Governance in public administration companies has as focus on the beginning of organizational management, the seeking of best mechanisms to control and management itself and how  ...  to achieve good results in the provision of public services for clients and the society that uses these services.  ...  that focus on the processes to support the implementation of the processes and, finally, the operational management with a focus on diagnosis, Monitoring and optimization of the processes in question.  ... 
<span class="external-identifiers"> <a target="_blank" rel="external noopener noreferrer" href="https://doi.org/10.24212/2179-3565.2019v10i1p3-11">doi:10.24212/2179-3565.2019v10i1p3-11</a> <a target="_blank" rel="external noopener" href="https://fatcat.wiki/release/2kioj5o73fgfrodwr36iv64imm">fatcat:2kioj5o73fgfrodwr36iv64imm</a> </span>
<a target="_blank" rel="noopener" href="https://web.archive.org/web/20190426155540/https://revistas.pucsp.br/risus/article/download/41792/27972" title="fulltext PDF download" data-goatcounter-click="serp-fulltext" data-goatcounter-title="serp-fulltext"> <button class="ui simple right pointing dropdown compact black labeled icon button serp-button"> <i class="icon ia-icon"></i> Web Archive [PDF] <div class="menu fulltext-thumbnail"> <img src="https://blobs.fatcat.wiki/thumbnail/pdf/40/ad/40adadfd0e34256029ebe1d0323581d8648da138.180px.jpg" alt="fulltext thumbnail" loading="lazy"> </div> </button> </a> <a target="_blank" rel="external noopener noreferrer" href="https://doi.org/10.24212/2179-3565.2019v10i1p3-11"> <button class="ui left aligned compact blue labeled icon button serp-button"> <i class="unlock alternate icon" style="background-color: #fb971f;"></i> Publisher / doi.org </button> </a>

Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study

Carol Pollard, Aileen Cater-Steel
<span title="2009-04-14">2009</span> <i title="Informa UK Limited"> <a target="_blank" rel="noopener" href="https://fatcat.wiki/container/falbwbnyzrbujopascn3rqby7a" style="color: black;">Information systems management</a> </i> &nbsp;
This exploratory research reports on four case studies of "successful" implementations of IT service management using the process-based ITIL V2 framework.  ...  A growing number of organizations are implementing the ITIL (IT Infrastructure Library) "best practice" framework in an attempt to improve their IT service management processes.  ...  Change management process Controls the lifecycle of all changes: enables beneficial changes to be made with minimum disruption to IT services.  ... 
<span class="external-identifiers"> <a target="_blank" rel="external noopener noreferrer" href="https://doi.org/10.1080/10580530902797540">doi:10.1080/10580530902797540</a> <a target="_blank" rel="external noopener" href="https://fatcat.wiki/release/5aax5twxmvduvcafjatoxahrva">fatcat:5aax5twxmvduvcafjatoxahrva</a> </span>
<a target="_blank" rel="noopener" href="https://web.archive.org/web/20131101180521/http://eprints.usq.edu.au:80/5287/2/Pollard_Cater-Steel_AV.pdf" title="fulltext PDF download" data-goatcounter-click="serp-fulltext" data-goatcounter-title="serp-fulltext"> <button class="ui simple right pointing dropdown compact black labeled icon button serp-button"> <i class="icon ia-icon"></i> Web Archive [PDF] <div class="menu fulltext-thumbnail"> <img src="https://blobs.fatcat.wiki/thumbnail/pdf/8e/ac/8eacc946c0aefe5d16010e08867731f147f98045.180px.jpg" alt="fulltext thumbnail" loading="lazy"> </div> </button> </a> <a target="_blank" rel="external noopener noreferrer" href="https://doi.org/10.1080/10580530902797540"> <button class="ui left aligned compact blue labeled icon button serp-button"> <i class="external alternate icon"></i> tandfonline.com </button> </a>

Impact of ITSM Military Service Quality and Value on Service Trust

Hanchul Woo, Sangdo Lee, Jun-Ho Huh, Sukjae Jeong
<span title="2020-03-31">2020</span> <i title="Korea Multimedia Society - English Version Journal"> <a target="_blank" rel="noopener" href="https://fatcat.wiki/container/3opa2pn4xbcpbm4lhsp62jqtuu" style="color: black;">Journal of multimedia information system</a> </i> &nbsp;
As the IT service environment grows, it is critical in terms of IT service quality to minimize the occurrence of failures due to changes in applications and to diagnose and recover in a short period of  ...  Based on ITSM military service history, this study looks at the impact of quality of service on value, satisfaction, and trust.  ...  As the characteristic of the new version, the existing concept is expanded with focus on value creation, process automation, and performance improvement while maintaining the existing framework of ITIL  ... 
<span class="external-identifiers"> <a target="_blank" rel="external noopener noreferrer" href="https://doi.org/10.33851/jmis.2020.7.1.55">doi:10.33851/jmis.2020.7.1.55</a> <a target="_blank" rel="external noopener" href="https://fatcat.wiki/release/hu3wikrsw5htrmd7hsnmhom5uy">fatcat:hu3wikrsw5htrmd7hsnmhom5uy</a> </span>
<a target="_blank" rel="noopener" href="https://web.archive.org/web/20200420224620/http://www.jmis.org/download/download_pdf?pid=jmis-7-1-55" title="fulltext PDF download" data-goatcounter-click="serp-fulltext" data-goatcounter-title="serp-fulltext"> <button class="ui simple right pointing dropdown compact black labeled icon button serp-button"> <i class="icon ia-icon"></i> Web Archive [PDF] <div class="menu fulltext-thumbnail"> <img src="https://blobs.fatcat.wiki/thumbnail/pdf/2b/02/2b02b39ba973a54246a1292e812c30bc91bd9dbb.180px.jpg" alt="fulltext thumbnail" loading="lazy"> </div> </button> </a> <a target="_blank" rel="external noopener noreferrer" href="https://doi.org/10.33851/jmis.2020.7.1.55"> <button class="ui left aligned compact blue labeled icon button serp-button"> <i class="unlock alternate icon" style="background-color: #fb971f;"></i> Publisher / doi.org </button> </a>

Innovative SQA Service Maturity Model using CMMI and ITIL [article]

G. Shankar
<span title="2012-02-22">2012</span> <i > arXiv </i> &nbsp; <span class="release-stage" >pre-print</span>
The scope of the engagement was to establish a standard set of processes based on CMMI\textregistered and ITIL\textregistered Framework across four business verticals scattered in Europe, United States  ...  The services of Software Quality Analyst (SQA) from different vendors were leveraged to facilitate implementation of processes which was referred to as the Quality Management System (QMS).  ...  For selected SQA activities, detailed measures of performance are collected over a period of time and statistically analyzed.  ... 
<span class="external-identifiers"> <a target="_blank" rel="external noopener" href="https://arxiv.org/abs/1202.4941v1">arXiv:1202.4941v1</a> <a target="_blank" rel="external noopener" href="https://fatcat.wiki/release/fiquhdt25jbmhaa3twt6ip5pfa">fatcat:fiquhdt25jbmhaa3twt6ip5pfa</a> </span>
<a target="_blank" rel="noopener" href="https://web.archive.org/web/20200930012044/https://arxiv.org/ftp/arxiv/papers/1202/1202.4941.pdf" title="fulltext PDF download" data-goatcounter-click="serp-fulltext" data-goatcounter-title="serp-fulltext"> <button class="ui simple right pointing dropdown compact black labeled icon button serp-button"> <i class="icon ia-icon"></i> Web Archive [PDF] <div class="menu fulltext-thumbnail"> <img src="https://blobs.fatcat.wiki/thumbnail/pdf/e8/88/e8881e32d2c3c41e88ab6d30ba5972c0a7972cec.180px.jpg" alt="fulltext thumbnail" loading="lazy"> </div> </button> </a> <a target="_blank" rel="external noopener" href="https://arxiv.org/abs/1202.4941v1" title="arxiv.org access"> <button class="ui compact blue labeled icon button serp-button"> <i class="file alternate outline icon"></i> arxiv.org </button> </a>

A Built-in Criteria Analysis for Best IT Governance Framework

HAMZANE Ibrahim, Belangour Abdessamad
<span title="">2019</span> <i title="The Science and Information Organization"> <a target="_blank" rel="noopener" href="https://fatcat.wiki/container/2yzw5hsmlfa6bkafwsibbudu64" style="color: black;">International Journal of Advanced Computer Science and Applications</a> </i> &nbsp;
The implementation of IT governance is important to lead and evolve the information system in agreement with stakeholders.  ...  This requirement is seriously amplified at the time of the digital area considering all the new technologies that have been launched recently (Big DATA, Artificial Intelligence, Machine Learning, Deep  ...  pillar.  C10: IT Control: Set up a set of business processes / IT with KPIs to control the execution and performance of processes. 2) Multi-criteria analysis methods: There are several possible methods  ... 
<span class="external-identifiers"> <a target="_blank" rel="external noopener noreferrer" href="https://doi.org/10.14569/ijacsa.2019.0101026">doi:10.14569/ijacsa.2019.0101026</a> <a target="_blank" rel="external noopener" href="https://fatcat.wiki/release/emle3wo4mfb6bpir63zylkvtii">fatcat:emle3wo4mfb6bpir63zylkvtii</a> </span>
<a target="_blank" rel="noopener" href="https://web.archive.org/web/20200211111333/https://thesai.org/Downloads/Volume10No10/Paper_26-A_Built_in_Criteria_Analysis_for_Best_IT_Governance.pdf" title="fulltext PDF download" data-goatcounter-click="serp-fulltext" data-goatcounter-title="serp-fulltext"> <button class="ui simple right pointing dropdown compact black labeled icon button serp-button"> <i class="icon ia-icon"></i> Web Archive [PDF] <div class="menu fulltext-thumbnail"> <img src="https://blobs.fatcat.wiki/thumbnail/pdf/3a/26/3a268f13b4d4f28d93726147ad29c82c7fc68ac2.180px.jpg" alt="fulltext thumbnail" loading="lazy"> </div> </button> </a> <a target="_blank" rel="external noopener noreferrer" href="https://doi.org/10.14569/ijacsa.2019.0101026"> <button class="ui left aligned compact blue labeled icon button serp-button"> <i class="unlock alternate icon" style="background-color: #fb971f;"></i> Publisher / doi.org </button> </a>

Business Process Excellence [chapter]

Dirk Draheim
<span title="">2010</span> <i title="Springer Berlin Heidelberg"> Business Process Technology </i> &nbsp;
Therefore, incident management is typically the first ITIL service operation process in ITIL projects, i.e., the process that organizations introduce first when they start with ITIL.  ...  Problem management is a service operation process that has been introduced with ITIL version 3.  ... 
<span class="external-identifiers"> <a target="_blank" rel="external noopener noreferrer" href="https://doi.org/10.1007/978-3-642-01588-5_2">doi:10.1007/978-3-642-01588-5_2</a> <a target="_blank" rel="external noopener" href="https://fatcat.wiki/release/gsw32a47everlgrmgdcaapqw4i">fatcat:gsw32a47everlgrmgdcaapqw4i</a> </span>
<a target="_blank" rel="noopener" href="https://web.archive.org/web/20170812053028/http://www.beck-shop.de/fachbuch/leseprobe/9783642015878_Excerpt_001.pdf" title="fulltext PDF download" data-goatcounter-click="serp-fulltext" data-goatcounter-title="serp-fulltext"> <button class="ui simple right pointing dropdown compact black labeled icon button serp-button"> <i class="icon ia-icon"></i> Web Archive [PDF] <div class="menu fulltext-thumbnail"> <img src="https://blobs.fatcat.wiki/thumbnail/pdf/1a/16/1a1688127ab22d932621a96f590ca4e78ab83464.180px.jpg" alt="fulltext thumbnail" loading="lazy"> </div> </button> </a> <a target="_blank" rel="external noopener noreferrer" href="https://doi.org/10.1007/978-3-642-01588-5_2"> <button class="ui left aligned compact blue labeled icon button serp-button"> <i class="external alternate icon"></i> springer.com </button> </a>

A Value Stream Approach For Greening The IT Department

Mohammad Dadashzadeh Dadashzadeh, T.J. Wharton
<span title="2012-03-26">2012</span> <i title="Clute Institute"> <a target="_blank" rel="noopener" href="https://fatcat.wiki/container/x2k7p4g6cnbjrmlbutikszrp64" style="color: black;">International Journal of Management &amp; Information Systems</a> </i> &nbsp;
We advocate the use of Information Technology Infrastructure Library (ITIL) processes to consider value stream maps for both the manufacturing side of the IT department as well as its service delivery  ...  In this paper, we consider the application of Green Value Stream Mapping for greening the information technology functional area of organizations.  ...  He has published and presented papers in these areas as well as in statistical process control, flexibility and automation in manufacturing and the use of statistical tools in management education.  ... 
<span class="external-identifiers"> <a target="_blank" rel="external noopener noreferrer" href="https://doi.org/10.19030/ijmis.v16i2.6912">doi:10.19030/ijmis.v16i2.6912</a> <a target="_blank" rel="external noopener" href="https://fatcat.wiki/release/ffquaik7ufeexpysqg3bjtxuve">fatcat:ffquaik7ufeexpysqg3bjtxuve</a> </span>
<a target="_blank" rel="noopener" href="https://web.archive.org/web/20190426195541/https://clutejournals.com/index.php/IJMIS/article/download/6912/6987" title="fulltext PDF download" data-goatcounter-click="serp-fulltext" data-goatcounter-title="serp-fulltext"> <button class="ui simple right pointing dropdown compact black labeled icon button serp-button"> <i class="icon ia-icon"></i> Web Archive [PDF] <div class="menu fulltext-thumbnail"> <img src="https://blobs.fatcat.wiki/thumbnail/pdf/d8/9e/d89e686fb8931031db73de159f29bba1457e0b4c.180px.jpg" alt="fulltext thumbnail" loading="lazy"> </div> </button> </a> <a target="_blank" rel="external noopener noreferrer" href="https://doi.org/10.19030/ijmis.v16i2.6912"> <button class="ui left aligned compact blue labeled icon button serp-button"> <i class="external alternate icon"></i> Publisher / doi.org </button> </a>

IMPLEMENTATION OF ITIL SERVICE LIFECYCLE IN SMALL AND MEDIUM-SIZED ENTERPRISES OF POLISH ICT SECTOR

Magdalena Ciesielska
<span title="2017-06-30">2017</span> <i title="Warsaw University of Life Sciences – SGGW Press"> <a target="_blank" rel="noopener" href="https://fatcat.wiki/container/ossce5wzwbc5fparn7r2xbyxy4" style="color: black;">Information System in Management</a> </i> &nbsp;
The literature review does not indicate deployment of particular processes among ITIL framework and no studies address the ITIL Service Lifecycle phases implementation.  ...  [10] turn their attention toward broad understanding of ITSM frameworks and the lack of visible distinction between ITSM, ITIL and even fundamental processes such as Service Level Management.  ... 
<span class="external-identifiers"> <a target="_blank" rel="external noopener noreferrer" href="https://doi.org/10.22630/isim.2017.6.2.1">doi:10.22630/isim.2017.6.2.1</a> <a target="_blank" rel="external noopener" href="https://fatcat.wiki/release/6zjrbb7qmfbp5ns2bnrw3rzbia">fatcat:6zjrbb7qmfbp5ns2bnrw3rzbia</a> </span>
<a target="_blank" rel="noopener" href="https://web.archive.org/web/20190303123735/http://ism.wzim.sggw.pl:80/wp-content/uploads/ISIM_6_2_2017.pdf" title="fulltext PDF download" data-goatcounter-click="serp-fulltext" data-goatcounter-title="serp-fulltext"> <button class="ui simple right pointing dropdown compact black labeled icon button serp-button"> <i class="icon ia-icon"></i> Web Archive [PDF] <div class="menu fulltext-thumbnail"> <img src="https://blobs.fatcat.wiki/thumbnail/pdf/6a/d5/6ad515b613b814b203ee943271ec62f57e5ad52e.180px.jpg" alt="fulltext thumbnail" loading="lazy"> </div> </button> </a> <a target="_blank" rel="external noopener noreferrer" href="https://doi.org/10.22630/isim.2017.6.2.1"> <button class="ui left aligned compact blue labeled icon button serp-button"> <i class="unlock alternate icon" style="background-color: #fb971f;"></i> Publisher / doi.org </button> </a>

Risk Assessment on Integrated Information Smart Service using COBIT 5 Framework

Eko Bambang Nuralim, Imam Riadi
<span title="2021-12-22">2021</span> <i title="Foundation of Computer Science"> <a target="_blank" rel="noopener" href="https://fatcat.wiki/container/b637noqf3vhmhjevdfk3h5pdsu" style="color: black;">International Journal of Computer Applications</a> </i> &nbsp;
services that can be done online. that are used for structuring the administration of the COBIT 5 provides a comprehensive framework that can help population sector and controlling administrative  ...  services, one companies achieve IT governance and enterprise management of which can be used with the DISDUKCAPIapplication goals.  ... 
<span class="external-identifiers"> <a target="_blank" rel="external noopener noreferrer" href="https://doi.org/10.5120/ijca2021921792">doi:10.5120/ijca2021921792</a> <a target="_blank" rel="external noopener" href="https://fatcat.wiki/release/wqtvrwwkznablavz7zsykm7eha">fatcat:wqtvrwwkznablavz7zsykm7eha</a> </span>
<a target="_blank" rel="noopener" href="https://web.archive.org/web/20220101213328/https://www.ijcaonline.org/archives/volume183/number40/nuralim-2021-ijca-921792.pdf" title="fulltext PDF download" data-goatcounter-click="serp-fulltext" data-goatcounter-title="serp-fulltext"> <button class="ui simple right pointing dropdown compact black labeled icon button serp-button"> <i class="icon ia-icon"></i> Web Archive [PDF] <div class="menu fulltext-thumbnail"> <img src="https://blobs.fatcat.wiki/thumbnail/pdf/b9/53/b953186ba994adb26c14f86aa933106552ab8162.180px.jpg" alt="fulltext thumbnail" loading="lazy"> </div> </button> </a> <a target="_blank" rel="external noopener noreferrer" href="https://doi.org/10.5120/ijca2021921792"> <button class="ui left aligned compact blue labeled icon button serp-button"> <i class="external alternate icon"></i> Publisher / doi.org </button> </a>

Information Technology Governance Best Practices in Belgian Organisations

S. De Haes, W. Van Grembergen
<span title="">2006</span> <i title="IEEE"> <a target="_blank" rel="noopener" href="https://fatcat.wiki/container/zlnwsi4sefbkvlcgv2zcupjqum" style="color: black;">Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS&#39;06)</a> </i> &nbsp;
IT governance is one of these concepts that suddenly emerged and became an important issue in the information technology area. Some organisations started  ...  This governance performance measure is based on the scores of a quick self-assessment by at least ten senior managers.  ...  Many prioritization methods and processes were identified, based on IE or other frameworks accompanied with ROI type of measures.  ... 
<span class="external-identifiers"> <a target="_blank" rel="external noopener noreferrer" href="https://doi.org/10.1109/hicss.2006.222">doi:10.1109/hicss.2006.222</a> <a target="_blank" rel="external noopener" href="https://dblp.org/rec/conf/hicss/HaesG06.html">dblp:conf/hicss/HaesG06</a> <a target="_blank" rel="external noopener" href="https://fatcat.wiki/release/zr7hhrivwba3tjvpjkwxhx3yfa">fatcat:zr7hhrivwba3tjvpjkwxhx3yfa</a> </span>
<a target="_blank" rel="noopener" href="https://web.archive.org/web/20170819021841/https://www.computer.org/csdl/proceedings/hicss/2006/2507/08/250780195b.pdf" title="fulltext PDF download" data-goatcounter-click="serp-fulltext" data-goatcounter-title="serp-fulltext"> <button class="ui simple right pointing dropdown compact black labeled icon button serp-button"> <i class="icon ia-icon"></i> Web Archive [PDF] <div class="menu fulltext-thumbnail"> <img src="https://blobs.fatcat.wiki/thumbnail/pdf/76/30/763009899528a5e7a1d02f1734b3736f0f484d64.180px.jpg" alt="fulltext thumbnail" loading="lazy"> </div> </button> </a> <a target="_blank" rel="external noopener noreferrer" href="https://doi.org/10.1109/hicss.2006.222"> <button class="ui left aligned compact blue labeled icon button serp-button"> <i class="external alternate icon"></i> ieee.com </button> </a>

Influential Factors for COBIT Adoption Intention: An Empirical Analysis

Yoon-Sung Jo, Jung-Hoon Lee, Jae-Min Kim
<span title="2010-12-28">2010</span> <i title="The Korea Contents Association"> <a target="_blank" rel="noopener" href="https://fatcat.wiki/container/ph52w2m4qvcvvdbc4sn2j76kma" style="color: black;">International Journal of Contents</a> </i> &nbsp;
In recent years, IT organizations are in the process of introducing IT Governance as the concept and measure of transparency, accountability and effectiveness of IT activities and control for managing  ...  Governance with the changes of the times.  ...  ITIL provides common framework for all activities of IT division which provides service based on IT infrastructure.  ... 
<span class="external-identifiers"> <a target="_blank" rel="external noopener noreferrer" href="https://doi.org/10.5392/ijoc.2010.6.4.079">doi:10.5392/ijoc.2010.6.4.079</a> <a target="_blank" rel="external noopener" href="https://fatcat.wiki/release/7bjol46ucrfphaa5vib53zgeja">fatcat:7bjol46ucrfphaa5vib53zgeja</a> </span>
<a target="_blank" rel="noopener" href="https://web.archive.org/web/20170810153102/http://ocean.kisti.re.kr/downfile/volume/kocon/E1CTBR/2010/v6n4/E1CTBR_2010_v6n4_79.pdf" title="fulltext PDF download" data-goatcounter-click="serp-fulltext" data-goatcounter-title="serp-fulltext"> <button class="ui simple right pointing dropdown compact black labeled icon button serp-button"> <i class="icon ia-icon"></i> Web Archive [PDF] <div class="menu fulltext-thumbnail"> <img src="https://blobs.fatcat.wiki/thumbnail/pdf/19/bc/19bcfb60013c1e6cbf207744961a181216f93c18.180px.jpg" alt="fulltext thumbnail" loading="lazy"> </div> </button> </a> <a target="_blank" rel="external noopener noreferrer" href="https://doi.org/10.5392/ijoc.2010.6.4.079"> <button class="ui left aligned compact blue labeled icon button serp-button"> <i class="unlock alternate icon" style="background-color: #fb971f;"></i> Publisher / doi.org </button> </a>

PREDICTIVE MODELS FOR SUPPORT OF INCIDENT MANAGEMENT PROCESS IN IT SERVICE MANAGEMENT

Martin Sarnovsky, Juraj Surma
<span title="2018-03-01">2018</span> <i title="Technical University of Kosice, Faculty of Electrical Engineering and Informatics"> <a target="_blank" rel="noopener" href="https://fatcat.wiki/container/gcn3dkhcmvgonpiir7fltmkv6e" style="color: black;">Acta Electrotechnica et Informatica</a> </i> &nbsp;
We used the incident and related changes database obtained from the IT environment of the Rabobank Group company, which contained information about the processing of the incidents during the incident management  ...  of IT management.  ...  Best practices evolved into the industry standards for management of ICT (ISO/IEC20000) [3] and also into the public domain frameworks such as ITIL, or CoBiT [4] .  ... 
<span class="external-identifiers"> <a target="_blank" rel="external noopener noreferrer" href="https://doi.org/10.15546/aeei-2018-0009">doi:10.15546/aeei-2018-0009</a> <a target="_blank" rel="external noopener" href="https://fatcat.wiki/release/bv2jb2mrwjcqfovhustw45aezq">fatcat:bv2jb2mrwjcqfovhustw45aezq</a> </span>
<a target="_blank" rel="noopener" href="https://web.archive.org/web/20200208000130/http://www.aei.tuke.sk/papers/2018/1/09_Sarnovsky.pdf" title="fulltext PDF download" data-goatcounter-click="serp-fulltext" data-goatcounter-title="serp-fulltext"> <button class="ui simple right pointing dropdown compact black labeled icon button serp-button"> <i class="icon ia-icon"></i> Web Archive [PDF] <div class="menu fulltext-thumbnail"> <img src="https://blobs.fatcat.wiki/thumbnail/pdf/c7/f2/c7f2c290adc6b3a8b2190dd933084021a58f2537.180px.jpg" alt="fulltext thumbnail" loading="lazy"> </div> </button> </a> <a target="_blank" rel="external noopener noreferrer" href="https://doi.org/10.15546/aeei-2018-0009"> <button class="ui left aligned compact blue labeled icon button serp-button"> <i class="unlock alternate icon" style="background-color: #fb971f;"></i> Publisher / doi.org </button> </a>

Proposal For A Management System For The Operation Of A Hybrid Network Platform Based On TDM Network Technology Migrating To Next-Generation NGN Networks

Ali Abdul Razzaq Taresh, Et. al.
<span title="2021-04-11">2021</span> <i title="Auricle Technologies, Pvt., Ltd."> <a target="_blank" rel="noopener" href="https://fatcat.wiki/container/53g4hcectze5tdtddjgryyqzvi" style="color: black;">Turkish Journal of Computer and Mathematics Education</a> </i> &nbsp;
The final process, measures and assessments, include a viewing and use of management indicators of the results obtained in BaghTel's Specialist Networks Management; this consists essentially of a periodic  ...  The importance of this work lies in the opportunity to optimize, through a management model, the way to control an important technological change, which will ensure and improve the service levels that  ...  with technologies, processes and network management receive training on service management, using the best ITIL practises.  ... 
<span class="external-identifiers"> <a target="_blank" rel="external noopener noreferrer" href="https://doi.org/10.17762/turcomat.v12i5.1795">doi:10.17762/turcomat.v12i5.1795</a> <a target="_blank" rel="external noopener" href="https://fatcat.wiki/release/i3fpzpotsnbhjd2zsk3hqclpxe">fatcat:i3fpzpotsnbhjd2zsk3hqclpxe</a> </span>
<a target="_blank" rel="noopener" href="https://web.archive.org/web/20210421011507/https://turcomat.org/index.php/turkbilmat/article/download/1795/1539" title="fulltext PDF download" data-goatcounter-click="serp-fulltext" data-goatcounter-title="serp-fulltext"> <button class="ui simple right pointing dropdown compact black labeled icon button serp-button"> <i class="icon ia-icon"></i> Web Archive [PDF] <div class="menu fulltext-thumbnail"> <img src="https://blobs.fatcat.wiki/thumbnail/pdf/27/dd/27dd0b5065adf4e09f97df51f72c6fac0ea48865.180px.jpg" alt="fulltext thumbnail" loading="lazy"> </div> </button> </a> <a target="_blank" rel="external noopener noreferrer" href="https://doi.org/10.17762/turcomat.v12i5.1795"> <button class="ui left aligned compact blue labeled icon button serp-button"> <i class="unlock alternate icon" style="background-color: #fb971f;"></i> Publisher / doi.org </button> </a>

Analysis of Risk Assessment on Integrated Information System using COBIT 5 Framework

Citra Dika Saputra, Imam Riadi
<span title="2021-09-18">2021</span> <i title="Foundation of Computer Science"> <a target="_blank" rel="noopener" href="https://fatcat.wiki/container/b637noqf3vhmhjevdfk3h5pdsu" style="color: black;">International Journal of Computer Applications</a> </i> &nbsp;
The risk management assessment in this study uses the COBIT 5 process domain framework EDM03 (Ensure Risk Optimization) and APO12 (Risk Management).  ...  While in the APO12 domain it is at level 1 with a capability value of 1.42 at this level Integrated Service SIM has implemented Performed Process.  ...  Risk assessment analysis has several frameworks or methods that can be used to measure risk assessment services in an agency including COBIT, OCTAVE, ITIL, NIST and several other frameworks or methods.  ... 
<span class="external-identifiers"> <a target="_blank" rel="external noopener noreferrer" href="https://doi.org/10.5120/ijca2021921602">doi:10.5120/ijca2021921602</a> <a target="_blank" rel="external noopener" href="https://fatcat.wiki/release/57kx3nduljdstk4ms37uhf7ysi">fatcat:57kx3nduljdstk4ms37uhf7ysi</a> </span>
<a target="_blank" rel="noopener" href="https://web.archive.org/web/20210922084608/https://www.ijcaonline.org/archives/volume183/number23/saputra-2021-ijca-921602.pdf" title="fulltext PDF download" data-goatcounter-click="serp-fulltext" data-goatcounter-title="serp-fulltext"> <button class="ui simple right pointing dropdown compact black labeled icon button serp-button"> <i class="icon ia-icon"></i> Web Archive [PDF] <div class="menu fulltext-thumbnail"> <img src="https://blobs.fatcat.wiki/thumbnail/pdf/e4/90/e490aedf63f229abc65a95c8ec66b8262c557d67.180px.jpg" alt="fulltext thumbnail" loading="lazy"> </div> </button> </a> <a target="_blank" rel="external noopener noreferrer" href="https://doi.org/10.5120/ijca2021921602"> <button class="ui left aligned compact blue labeled icon button serp-button"> <i class="external alternate icon"></i> Publisher / doi.org </button> </a>
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