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Evaluation of Search Engines: A Conceptual Model and Research Issues

Ramaraj Palanisamy
2013 International Journal of Business and Management  
The model identifies the key factors that influence user evaluation of search engines, effective and efficient criteria for evaluation by considering user satisfaction and usage as the search engine success  ...  This paper examines the evaluation of search engines by developing a conceptual model based on the literature.  ...  User satisfaction is an attitude toward using the search engine and it precedes the behavioral intent to (re)use the search engine.  ... 
doi:10.5539/ijbm.v8n6p1 fatcat:4eery5jxorbl7ei3qciedrj7pm

Analyzing the User Behavior toward Electronic Commerce Stimuli

Carlota Lorenzo-Romero, María-del-Carmen Alarcón-del-Amo, Miguel-Ángel Gómez-Borja
2016 Frontiers in Behavioral Neuroscience  
Therefore, the objective of this research consists in analyzing the impact of these web technologies -which constitute the web atmosphere or webmosphere of a website-on shopping human behavior (i.e., users  ...  In addition, an integrated methodology was developed allowing the simulation, tracking and recording of virtual user behavior within an online shopping environment.  ...  AUTHOR CONTRIBUTIONS All authors listed have made substantial, direct and intellectual contribution to the work, and approved it for publication.  ... 
doi:10.3389/fnbeh.2016.00224 pmid:27965549 pmcid:PMC5127800 fatcat:gaqcv5qafnbubil7vogxoagb3a

A Proposed Model for Virtual Fitting Room Based on Usability and Profound Emotional Elements

Syazwan Noordin, Noraidah Sahari @ Ashaari, Tengku Siti Meriam Tengku Wook
2018 International Journal on Advanced Science, Engineering and Information Technology  
A systematic procedure of searching related literature on VFR is done based on several identified criteria from the established online repository.  ...  This study also proposed a new VFR model based on the Unified Theory of Acceptance and Use of Technology (UTAUT), which consists of usability and profound emotional constructs.  ...  Various works have also pointed towards a system gaining strong continuous usage and purchase intention as a result of good perceived usability, as it is one of the main factors influencing user satisfaction  ... 
doi:10.18517/ijaseit.8.6.6440 fatcat:me37jutiojevtoe3yq2jkuxnhy

The Mediating Role of Social Media in Tourism: An eWOM Approach

Anish Kumar KAKIRALA, Devinder Pal SINGH
2020 Journal of Asian Finance, Economics and Business  
The study proposes that components of image vary depending upon the degree of involvement, volume online reviews and eWOM generated also termed as 'virality' and these in turn influence the intention to  ...  This research article investigates the way eWOM in social media influences the formation of destination image through development of trust and satisfaction for the potential tourist.  ...  This study disproves the earlier notion that online reviews have no effect on the purchase intention of the users.  ... 
doi:10.13106/jafeb.2020.vol7.no11.381 fatcat:wlsactwwovhhtiaa5n6j2su6r4

Online Tourism Information and Tourist Behavior: A Structural Equation Modeling Analysis Based on a Self-Administered Survey

Salman Majeed, Zhimin Zhou, Changbao Lu, Haywantee Ramkissoon
2020 Frontiers in Psychology  
A model based on three main constructs, namely TDOC (with sub-constructs of online information quality and user-friendly accessibility), satisfaction, and tourists' behavioral intentions [with sub-constructs  ...  The findings indicate that tourists' perceptions of TDOC directly influence their behavioral intentions, while tourists' satisfaction exerts a mediating influence between tourists' perceptions of TDOC  ...  A full mediating influence of tourists' satisfaction on the relationship between TDOC, with sub-constructs of online information quality and user-friendly accessibility, and tourists' behavioral intentions  ... 
doi:10.3389/fpsyg.2020.00599 pmid:32373008 pmcid:PMC7186422 fatcat:3msxrhvy7vg6venwk7xixpfd5u

A Study on the Impact of Online Word-of-Mouth for Airlines on Customer Behavior

Yong-Sook Kim, Jin-Woo Park
2017 The Open Transportation Journal  
This study analyzes the impact of online word-of-mouth for airlines on the behavioral intention of airline customers through information acceptance and satisfaction.  ...  Results: The results indicate that online word-of-mouth has a significant impact on acceptance and satisfaction, and satisfaction has a significant impact on behavioral intention.  ...  CONCLUSION This study analyzed the effect of online word-of-mouth behavior on the behavioral intention of passengers through acceptance and satisfaction.  ... 
doi:10.2174/1874447801711010081 fatcat:vj4dl3f7mfeo3lrboivxwnylnm

A profile of mobile service users in a mature market: from "uninvolved pragmatics" to "potential switchers"

Cristina Calvo-Porral, Luis Otero-Prada
2020 Spanish Journal of Marketing-ESIC  
Methodology Based on the information of 568 mobile service users, a research was developed in the context of a mature mobile services market – Spain.  ...  Originality/value This study reports mobile service users' heterogeneity; and in turn, mobile service managers should consider customers as four different types, instead of considering them as one single  ...  Further, these users report moderately higher values for corporate image, satisfaction and loyalty, meaning that other behavior-based variables also influence their relationships with their mobile service  ... 
doi:10.1108/sjme-03-2020-0046 fatcat:6zbse3pexbdytirlmwcnstfnty

Determining Success for Different Website Goals

L.C. Schaupp, Weiguo Fan, F. Belanger
2006 Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06)  
Thus, determining success across websites is both goal and context specific. One measure of website success is satisfaction, and the resulting intent to return to a website.  ...  The results indicate that the determinants of satisfaction and overall successfulness of websites are both context dependent and goal specific.  ...  Information quality, system quality, and perceived effectiveness were significant predictors of website satisfaction and website satisfaction was found to be a significant predictor of behavioral intention  ... 
doi:10.1109/hicss.2006.122 dblp:conf/hicss/SchauppFB06 fatcat:64mqu6xx4balbmgh2qjoz2ofty


Vadilene Cruz, Luis Mendes
2019 International Journal for Quality Research  
The study analyses the influence of perceived service quality and patients' satisfaction on behavioral intentions, as well as the role of the institutional image in this chain of relations, studying also  ...  public hospitals), and second, analyzing the influence of service quality and users' satisfaction on behavioral intentions in the context of emergency services in Cape Verde's public hospitals.  ...  on patients' satisfaction, which in turn influences behavioral intentions, but also that the organizational image plays a mediating role between service quality and satisfaction.  ... 
doi:10.24874/ijqr13.02-08 fatcat:h5sap3b2tzetlmvcgok5ns3qwq

Understanding Continuance Intention of Blog Users: A Perspective of Flow and Expectation Confirmation Theory

WenLung Shiau, LiChun Huang, ChiaHui Shih
2011 Journal of Convergence Information Technology  
In addition, the findings point out that the higher satisfaction users have, the more are continuance intention users get.  ...  This study investigates whether the users' flow experience affects their satisfaction with, and intention to continue using, blogs. This study surveys 303 bloggers online.  ...  Overall, this paper confirms the salience of self-image congruity and regret on continuous behavior in the context of a social network service.  ... 
doi:10.4156/jcit.vol6.issue4.33 fatcat:5wnebzx47vg7ne5vgqa37qfhde

Identifying the Direct Effect of Experience and the Moderating Effect of Satisfaction in the Greek Online Market

Michail N. Giannakos, Adamantia G. Pateli, Ilias O. Pappas
2011 International Journal of E-Services and Mobile Applications  
Moreover, the relationship of experience with self-efficacy and intention to repurchase changes, as satisfaction gained from previous purchases increases.  ...  A review of research conducted so far in the Greek online market demonstrates that satisfaction, self-efficacy and trust keep a prominent role in the Greek customers" shopping behavior.  ...  Satisfaction from previous use of online shopping moderates the influence of experience on users' intention to repurchase.  ... 
doi:10.4018/jesma.2011040103 fatcat:rragspupazfqrjo5x4l54ckhle

Creating a Theoretical Model to Explore Online Video User Satisfaction and Continuous Usage Intention

Joon-Ho Lee
2020 Asia-pacific Journal of Convergent Research Interchange  
The purpose of this study is to identify realistic and verified factors that influence on-line video service user satisfaction and their continuous use intention in order to build an applicable model to  ...  Second, there have been a number of specific and useful variables for measuring the core factors impacting user satisfaction and actual use of on-line media.  ...  Method This study employed a meta-analysis of recent empirical studies that had explored the main factors for on-line media user 'satisfaction' and the user's 'continuous use intention'.  ... 
doi:10.47116/apjcri.2020.08.11 fatcat:7runlp6nh5eqhphl4rl752nz34

Smooth operators? Drivers of customer satisfaction and switching behavior in virtual and traditional mobile services

C. Calvo-Porral, J.-P. Lévy-Mangin
2015 Revista Española de Investigación de Marketing ESIC  
The analysis highlights that mobile service value exerts the strongest influence on customer satisfaction for both type of mobile companies, while the attractiveness of alternatives is the more relevant  ...  The present study analyses the creation of customer satisfaction and loyalty, along with the influence of switching costs in the mobile services' market, by analyzing network mobile services ---the so-called  ...  Other relevant finding is the negative influence of customer satisfaction on switching intention on customer satisfaction for both mobile network ---traditional and virtual mobile services.  ... 
doi:10.1016/j.reimke.2015.03.001 fatcat:anebed5ts5agzmv2pemmlhoumy

Consumers' Intention to Stay with a Brand: An Examination of Potential Precursors for Brand Switching

Laura K. Kokkiadi, Robert Blomme
2013 International Journal of Marketing Studies  
It aims to discover the extent to which consumers are influenced by age, satisfaction, brand commitment, the length of the consumer decision process, social groups, user experience and brand perception  ...  Satisfaction proved to be a mediator not only of the relationship between brand commitment and the intention to stay but also between age and the intention to stay.  ... International Journal of Marketing Studies Vol. 5, No. 1;  ... 
doi:10.5539/ijms.v5n1p1 fatcat:asiaohpor5bcvn3xbua2oo6ise

Analysis Of The Effect Of Online Convenience Dimensions On Customer Satisfaction And Behavioral Intention Of Tokopedia Customers In Surabaya

Arif Surianggo, Dr. Amelia, Dr. Ronald
2021 International Journal of Research Publications  
convenience, on behavioral intention through customer satisfaction of Tokopedia application users in Surabaya.  ...  coefficient of 0.118; Customer satisfaction has a significant effect on behavioral intention with a regression coefficient of 0.845.  ...  linking the factors that influence behavioral intention based on income level, age, and gender.  ... 
doi:10.47119/ijrp100691120211698 fatcat:suu27l4gkbdoxn35akbzubghki
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