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The Influence of Expectation and System Performance on User Satisfaction with Retrieval Systems
2010
NTCIR Conference on Evaluation of Information Access Technologies
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We report a study with 89 participants in which two levels of both system performance and user expectation were tested. ...
The expectation of users is a factor in most models of customer satisfaction in marketing research; however, it has not been used in experiments with information retrieval systems so far. ...
Conclusions The primary aim of our experiment was to investigate the influence that the users' expectations about the performance of a search system have on their satisfaction and performance with retrieval ...
dblp:conf/ntcir/LammMWG10
fatcat:yld3wswowrffbjaen65whhm66a
A review of factors influencing user satisfaction in information retrieval
2010
Journal of the American Society for Information Science and Technology
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Previous studies have conflicting conclusion on the relationship between user satisfaction and system effectiveness, this study has substantiated this relationship and supports using user satisfaction ...
Therefore, information retrieval evaluators should consider all these factors in obtaining user satisfaction and in using it as a criterion of system effectiveness. ...
poor performance on luck and/or the quality of the system. ...
doi:10.1002/asi.21300
fatcat:6sqgi6ags5esbhlcp2tyqruhmu
Evaluation of Search Engines: A Conceptual Model and Research Issues
2013
International Journal of Business and Management
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The model identifies the key factors that influence user evaluation of search engines, effective and efficient criteria for evaluation by considering user satisfaction and usage as the search engine success ...
Keywords: search engine performance, evaluation of search engine, criteria for evaluation, search engine success, conceptual model With the tremendous amount of diversity content on the Internet, retrieving ...
with web, search engine performance, user satisfaction, and system usage. ...
doi:10.5539/ijbm.v8n6p1
fatcat:4eery5jxorbl7ei3qciedrj7pm
Satisfaction Formation Processes in Library Users: Understanding Multisource Effects
2004
The journal of academic librarianship
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Overall library user satisfaction is predicted to be a function of two independent sourcessatisfaction with the information product received and satisfaction with the information system and library services ...
Both library users' needs and expectations are investigated as disconfirmation standards. ...
Similarly, library science researchers have suggested that satisfaction with services (such as ''user friendliness'' of the information search system, speed of retrieval, etc.) and satisfaction with the ...
doi:10.1016/j.acalib.2004.01.002
fatcat:m5pztzvjrjdwlftol7b2in5edm
Going paperless: executive information system toward digitalized universities management
2018
IOP Conference Series: Materials Science and Engineering
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It means that the company with the development of accurate, consistent and well-integrated EIS gained high levels of trust and satisfaction among users. ...
The variables used are the System Quality (SQ), Information Quality (IQ), Use (U), User Satisfaction (US), Service Quality (SEQ) and Net Benefit (NB). ...
The highest positive correlation and influence showed among the variables means that the company with the development of accurate, consistent and well-integrated EIS gained high levels of trust and satisfaction ...
doi:10.1088/1757-899x/434/1/012165
fatcat:544ls2dganalfgnrtg66dx52yi
Current Developments in Information Retrieval Evaluation
[chapter]
2009
Lecture Notes in Computer Science
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Expectation as defined in models of customer satisfaction is introduced as a factor which influences the satisfaction. ...
In addition, the user can be asked about his satisfaction with the search system and its results. ...
doi:10.1007/978-3-642-00958-7_92
fatcat:iprijydqk5fzxoyuetsa6fimsy
An Evaluation Method of Web Search Engines Based on Users' Sense
2004
NTCIR Conference on Evaluation of Information Access Technologies
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In this paper, we propose "a user oriented evaluation criterion" that evaluates the performance of Web search systems by considering users' actions when they retrieve Web pages. ...
Therefore, the Web search system becomes indispensable and the improvement of its performance is required. Then, the researches on search engine's evaluation methods are being important. ...
Acknowledgment This research was partially supported by the Expenses for Promotion of Science and Technology "e-Society" and the 21st Century COE Program "Productive ICT Academia" from the Ministry of ...
dblp:conf/ntcir/OhtsukaEY04
fatcat:ltz4njfkhzattiigvo6wuoya5i
Factors Influencing User Satisfaction with Information Systems: A Systematic Review
2020
Galen medical journal
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Reported dimensions, factors, and their possible influence on user satisfaction with information systems were extracted from the studies wherever was possible. ...
The current study aimed to provide a comprehensive review of factors related to user satisfaction with information systems. ...
Conflict of Interest The authors have no conflicts of interest to disclose. ...
doi:10.31661/gmj.v9i0.1686
pmid:34466567
pmcid:PMC8343607
fatcat:572ahrnkbjfotog7juarrxuizu
A Study on the Relationship between Perceived Usefulness and Satisfaction with Query Reformulation Tools
2016
Biosciences Biotechnology Research Asia
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They also showed that based on perceived satisfaction and usefulness, the users used the query tools which bounded them to the topic (Mean = 3.92 for usefulness and M = 3.83 for satisfaction). ...
This study aims to study the relationship between perceived usefulness and satisfaction with query reformulation tools in the Science Direct Database. ...
The purpose of Query Reformulation Methods (QRM) is to provide the users with results based on their expectations. ...
doi:10.13005/bbra/2048
fatcat:v4r3p4mkhzbm5cqwphlstckzpy
An Empirical Review of Library Discovery Tools
2015
Journal of Service Science and Management
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The search engine is then expected to return a list of possible relevant and useful results for users to choose from. ...
The Internet search concept has fostered an expectation that all users need to do is to feed relevant terms to a search engine to describe a topic or to ask a question, and click "search". ...
It is well documented that the influence of user satisfaction is closely associated with the selection of library IS products. ...
doi:10.4236/jssm.2015.85073
fatcat:xqpvgpaavnb4xc6gsmd5asycdm
The measurement of user satisfaction with question answering systems
2009
Information & Management
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Evaluation of an IS's success and user satisfaction are important issues, especially for emerging online service systems using the Internet. ...
Our purpose was to develop a validated instrument to measure user satisfaction with QAS (USQAS). ...
This research was supported in part by the National Science Council of Taiwan under Grants NSC 95-2416-H-002-047 and NSC 95-2752-E-001-001-PAE. ...
doi:10.1016/j.im.2009.07.004
fatcat:4qzvklqt3vg7nmu5kjr4dshuie
Evaluation of Optima Regional Health Information System with HOT-Fit on Technology Aspects Approach in Johar Baru Health Center Jakarta
2020
Journal of Intelligent Computing & Health Informatics
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The conclusion of this study is the quality of system, information, and services that is used at Johar Baru Health Center have a significant influence on the satisfaction of SIKDA Optima users. ...
The purpose of this study was to determine the quality of system, information, and service which is affecting the satisfaction of SIKDA Optima users at Johar Baru Health Center, Central Jakarta. ...
The results of his research show the impact on system user satisfaction, positive influence of users on the system, positive user satisfaction on the quality of information produced, service quality, system ...
doi:10.26714/jichi.v1i1.5397
fatcat:lmmq6zkal5hqjiyuuac5iw7zxa
How Knowledge Map and Personalization Affect Effectiveness of KMS in High-Tech Firms
2008
Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008)
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However, factors influencing the employee satisfaction with KMS, i.e. one surrogate measure of information system (IS) success/effectiveness, have seldom empirically examined by prior research, particularly ...
how knowledge map and personalization influencing employee satisfaction with KMS. ...
As expected, personalization has been found to become other important factor influencing user satisfaction with KMS. ...
doi:10.1109/hicss.2008.192
dblp:conf/hicss/LaiWC08
fatcat:fnguyyf5mra3dlq2ukydomnqoe
The Influence between GIS Quality and user Satisfaction towards Individual Work Performance: A Proposed Conceptual Framework
2021
International Journal of Emerging Technology and Advanced Engineering
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Therefore, this paper aims to propose a conceptual framework to identify the influence between GIS quality, user satisfaction, and later investigate the effect of user satisfaction towards individual work ...
One of the trends used in organizations is the Geographical Information System (GIS). ...
GIS quality is predicted to have influence with user satisfaction and with individual work performance. ...
doi:10.46338/ijetae1221_17
fatcat:galnstfh45co7ky6xnyaoukwpe
User's Satisfaction of Kuwait E-Government Portal: Organization of Information in Particular
[chapter]
2010
IFIP Advances in Information and Communication Technology
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The instrument was based on several satisfaction factors. The application of this instrument indicated that the suggested factors predict the overall user satisfaction. ...
Assessing the success of an information system might help in locating weak and strong points of the system leading to the improvement of system under assessment. ...
In addition, the study did not focus on the well known measure of information retrieval systems (recall and precision), instead it focused on the users' perception of the success of the information retrieval ...
doi:10.1007/978-3-642-15346-4_16
fatcat:s2u2skwrkbdchoft2m6naequla
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