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The Influence of Expectation and System Performance on User Satisfaction with Retrieval Systems

Katrin Lamm, Thomas Mandl, Christa Womser-Hacker, Werner Greve
2010 NTCIR Conference on Evaluation of Information Access Technologies  
We report a study with 89 participants in which two levels of both system performance and user expectation were tested.  ...  The expectation of users is a factor in most models of customer satisfaction in marketing research; however, it has not been used in experiments with information retrieval systems so far.  ...  Conclusions The primary aim of our experiment was to investigate the influence that the users' expectations about the performance of a search system have on their satisfaction and performance with retrieval  ... 
dblp:conf/ntcir/LammMWG10 fatcat:yld3wswowrffbjaen65whhm66a

A review of factors influencing user satisfaction in information retrieval

Azzah Al-Maskari, Mark Sanderson
2010 Journal of the American Society for Information Science and Technology  
Previous studies have conflicting conclusion on the relationship between user satisfaction and system effectiveness, this study has substantiated this relationship and supports using user satisfaction  ...  Therefore, information retrieval evaluators should consider all these factors in obtaining user satisfaction and in using it as a criterion of system effectiveness.  ...  poor performance on luck and/or the quality of the system.  ... 
doi:10.1002/asi.21300 fatcat:6sqgi6ags5esbhlcp2tyqruhmu

Evaluation of Search Engines: A Conceptual Model and Research Issues

Ramaraj Palanisamy
2013 International Journal of Business and Management  
The model identifies the key factors that influence user evaluation of search engines, effective and efficient criteria for evaluation by considering user satisfaction and usage as the search engine success  ...  Keywords: search engine performance, evaluation of search engine, criteria for evaluation, search engine success, conceptual model With the tremendous amount of diversity content on the Internet, retrieving  ...  with web, search engine performance, user satisfaction, and system usage.  ... 
doi:10.5539/ijbm.v8n6p1 fatcat:4eery5jxorbl7ei3qciedrj7pm

Satisfaction Formation Processes in Library Users: Understanding Multisource Effects

Xi Shi, Patricia J. Holahan, M.Peter Jurkat
2004 The journal of academic librarianship  
Overall library user satisfaction is predicted to be a function of two independent sourcessatisfaction with the information product received and satisfaction with the information system and library services  ...  Both library users' needs and expectations are investigated as disconfirmation standards.  ...  Similarly, library science researchers have suggested that satisfaction with services (such as ''user friendliness'' of the information search system, speed of retrieval, etc.) and satisfaction with the  ... 
doi:10.1016/j.acalib.2004.01.002 fatcat:m5pztzvjrjdwlftol7b2in5edm

Going paperless: executive information system toward digitalized universities management

E S Soegoto, S Luckyardi
2018 IOP Conference Series: Materials Science and Engineering  
It means that the company with the development of accurate, consistent and well-integrated EIS gained high levels of trust and satisfaction among users.  ...  The variables used are the System Quality (SQ), Information Quality (IQ), Use (U), User Satisfaction (US), Service Quality (SEQ) and Net Benefit (NB).  ...  The highest positive correlation and influence showed among the variables means that the company with the development of accurate, consistent and well-integrated EIS gained high levels of trust and satisfaction  ... 
doi:10.1088/1757-899x/434/1/012165 fatcat:544ls2dganalfgnrtg66dx52yi

Current Developments in Information Retrieval Evaluation [chapter]

Thomas Mandl
2009 Lecture Notes in Computer Science  
Expectation as defined in models of customer satisfaction is introduced as a factor which influences the satisfaction.  ...  In addition, the user can be asked about his satisfaction with the search system and its results.  ... 
doi:10.1007/978-3-642-00958-7_92 fatcat:iprijydqk5fzxoyuetsa6fimsy

An Evaluation Method of Web Search Engines Based on Users' Sense

Takashi Ohtsuka, Koji Eguchi, Hayato Yamana
2004 NTCIR Conference on Evaluation of Information Access Technologies  
In this paper, we propose "a user oriented evaluation criterion" that evaluates the performance of Web search systems by considering users' actions when they retrieve Web pages.  ...  Therefore, the Web search system becomes indispensable and the improvement of its performance is required. Then, the researches on search engine's evaluation methods are being important.  ...  Acknowledgment This research was partially supported by the Expenses for Promotion of Science and Technology "e-Society" and the 21st Century COE Program "Productive ICT Academia" from the Ministry of  ... 
dblp:conf/ntcir/OhtsukaEY04 fatcat:ltz4njfkhzattiigvo6wuoya5i

Factors Influencing User Satisfaction with Information Systems: A Systematic Review

Leila R Kalankesh, Zahra Nasiry, Rebecca Fein, Shahla Damanabi
2020 Galen medical journal  
Reported dimensions, factors, and their possible influence on user satisfaction with information systems were extracted from the studies wherever was possible.  ...  The current study aimed to provide a comprehensive review of factors related to user satisfaction with information systems.  ...  Conflict of Interest The authors have no conflicts of interest to disclose.  ... 
doi:10.31661/gmj.v9i0.1686 pmid:34466567 pmcid:PMC8343607 fatcat:572ahrnkbjfotog7juarrxuizu

A Study on the Relationship between Perceived Usefulness and Satisfaction with Query Reformulation Tools

Hoda Shaker, Mohammad Farhadpoor, Fariba Nazari
2016 Biosciences Biotechnology Research Asia  
They also showed that based on perceived satisfaction and usefulness, the users used the query tools which bounded them to the topic (Mean = 3.92 for usefulness and M = 3.83 for satisfaction).  ...  This study aims to study the relationship between perceived usefulness and satisfaction with query reformulation tools in the Science Direct Database.  ...  The purpose of Query Reformulation Methods (QRM) is to provide the users with results based on their expectations.  ... 
doi:10.13005/bbra/2048 fatcat:v4r3p4mkhzbm5cqwphlstckzpy

An Empirical Review of Library Discovery Tools

Xi Shi, Sarah Levy
2015 Journal of Service Science and Management  
The search engine is then expected to return a list of possible relevant and useful results for users to choose from.  ...  The Internet search concept has fostered an expectation that all users need to do is to feed relevant terms to a search engine to describe a topic or to ask a question, and click "search".  ...  It is well documented that the influence of user satisfaction is closely associated with the selection of library IS products.  ... 
doi:10.4236/jssm.2015.85073 fatcat:xqpvgpaavnb4xc6gsmd5asycdm

The measurement of user satisfaction with question answering systems

Chorng-Shyong Ong, Min-Yuh Day, Wen-Lian Hsu
2009 Information & Management  
Evaluation of an IS's success and user satisfaction are important issues, especially for emerging online service systems using the Internet.  ...  Our purpose was to develop a validated instrument to measure user satisfaction with QAS (USQAS).  ...  This research was supported in part by the National Science Council of Taiwan under Grants NSC 95-2416-H-002-047 and NSC 95-2752-E-001-001-PAE.  ... 
doi:10.1016/j.im.2009.07.004 fatcat:4qzvklqt3vg7nmu5kjr4dshuie

Evaluation of Optima Regional Health Information System with HOT-Fit on Technology Aspects Approach in Johar Baru Health Center Jakarta

Ahmad Fauzan, Noviandi Noviandi
2020 Journal of Intelligent Computing & Health Informatics  
The conclusion of this study is the quality of system, information, and services that is used at Johar Baru Health Center have a significant influence on the satisfaction of SIKDA Optima users.  ...  The purpose of this study was to determine the quality of system, information, and service which is affecting the satisfaction of SIKDA Optima users at Johar Baru Health Center, Central Jakarta.  ...  The results of his research show the impact on system user satisfaction, positive influence of users on the system, positive user satisfaction on the quality of information produced, service quality, system  ... 
doi:10.26714/jichi.v1i1.5397 fatcat:lmmq6zkal5hqjiyuuac5iw7zxa

How Knowledge Map and Personalization Affect Effectiveness of KMS in High-Tech Firms

Jung-Yu Lai, Chao-Te Wang, Chun-Yi Chou
2008 Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008)  
However, factors influencing the employee satisfaction with KMS, i.e. one surrogate measure of information system (IS) success/effectiveness, have seldom empirically examined by prior research, particularly  ...  how knowledge map and personalization influencing employee satisfaction with KMS.  ...  As expected, personalization has been found to become other important factor influencing user satisfaction with KMS.  ... 
doi:10.1109/hicss.2008.192 dblp:conf/hicss/LaiWC08 fatcat:fnguyyf5mra3dlq2ukydomnqoe

The Influence between GIS Quality and user Satisfaction towards Individual Work Performance: A Proposed Conceptual Framework

Mohd Saiful Rahman, Faculty of Information Management & Universiti Teknologi MARA, Shah Alam, Selangor, Malaysia, Shamila Mohamed Shuhidan, Mohamad Noorman Masrek
2021 International Journal of Emerging Technology and Advanced Engineering  
Therefore, this paper aims to propose a conceptual framework to identify the influence between GIS quality, user satisfaction, and later investigate the effect of user satisfaction towards individual work  ...  One of the trends used in organizations is the Geographical Information System (GIS).  ...  GIS quality is predicted to have influence with user satisfaction and with individual work performance.  ... 
doi:10.46338/ijetae1221_17 fatcat:galnstfh45co7ky6xnyaoukwpe

User's Satisfaction of Kuwait E-Government Portal: Organization of Information in Particular [chapter]

Huda R. Farhan, Mark Sanderson
2010 IFIP Advances in Information and Communication Technology  
The instrument was based on several satisfaction factors. The application of this instrument indicated that the suggested factors predict the overall user satisfaction.  ...  Assessing the success of an information system might help in locating weak and strong points of the system leading to the improvement of system under assessment.  ...  In addition, the study did not focus on the well known measure of information retrieval systems (recall and precision), instead it focused on the users' perception of the success of the information retrieval  ... 
doi:10.1007/978-3-642-15346-4_16 fatcat:s2u2skwrkbdchoft2m6naequla
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