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CAiRE: An End-to-End Empathetic Chatbot

Zhaojiang Lin, Peng Xu, Genta Indra Winata, Farhad Bin Siddique, Zihan Liu, Jamin Shin, Pascale Fung
CAiRE is built primarily to focus on empathy integration in fully data-driven generative dialogue systems.  ...  Our system adapts the Generative Pre-trained Transformer (GPT) to empathetic response generation task via transfer learning.  ...  Conclusion We presented CAiRE, an end-to-end generative empathetic chatbot that can understand the user's feeling and reply appropriately.  ... 
doi:10.1609/aaai.v34i09.7098 fatcat:2euapnsmmjhwnkl6g7ybzxpiee

Design Considerations for Data Daemons: Co-creating Design Futures to Explore Ethical Personal Data Management [article]

Wiebke Toussaint, Alejandra Gomez Ortega, Jered Vroon, Julian Harty, Gürkan Solmaz, Olya Kudina, Ella Peltonen, Jacky Bourgeois, Aaron Yi Ding
2021 arXiv   pre-print
To engage participants effectively, we needed to bridge their differential expertise and make the abstract concepts of data and ethics tangible.  ...  We explore a participatory process that uses design futures, the Future workshop method and design fictions to envision ethical personal data management with end-users and designers.  ...  While all participants had an interest in ethical personal data management, expertise was clustered around specific aspects of the topic -ethics, personal data, data management and data-driven products  ... 
arXiv:2106.14975v2 fatcat:peauyrb5avgczmqsctn3mv4ztm

Value Cards: An Educational Toolkit for Teaching Social Impacts of Machine Learning through Deliberation [article]

Hong Shen, Hanwen Wesley Deng, Aditi Chattopadhyay, Zhiwei Steven Wu, Xu Wang, Haiyi Zhu
2020 arXiv   pre-print
This paper presents an early use of our approach in a college-level computer science course. Through an in-class activity, we report empirical data for the initial effectiveness of our approach.  ...  Our results suggest that the use of the Value Cards toolkit can improve students' understanding of both the technical definitions and trade-offs of performance metrics and apply them in real-world contexts  ...  When the checklists and personas were presented to the students simultaneously, students' discussions were likely to be driven by the personas more than the checklist.  ... 
arXiv:2010.11411v2 fatcat:e2toluh6ivaojarxbt4344ubaq

C&RL Spotlight

Scott Walter
2014 College & research libraries news  
"Invoking the User from Data to Design." Abstract: Personas, stemming from the field of user-centered design, are hypothetical users that represent the behaviors, goals, and values of actual users.  ...  This study describes the creation of personas in an academic library.  ... 
doi:10.5860/crln.75.8.9183 fatcat:s2aee7ag3nbwhfxt655eqnm27q

CAiRE: An Empathetic Neural Chatbot [article]

Zhaojiang Lin, Peng Xu, Genta Indra Winata, Farhad Bin Siddique, Zihan Liu, Jamin Shin, Pascale Fung
2020 arXiv   pre-print
We evaluate our model on the recently proposed empathetic-dialogues dataset (Rashkin et al., 2019), the experiment results show that CAiRE achieves state-of-the-art performance on dialogue emotion detection  ...  In contrast to the modularized dialogue system, end-to-end systems learn all components as a single model in a fully data-driven manner, and it mitigates the lack of labeled data by sharing representations  ...  According to such feedback, CAiRE does not have any sense of ethical value due to the lack of training data informing of inappropriate behavior.  ... 
arXiv:1907.12108v4 fatcat:4qh7cs5un5chjp3wrxy3uqlthe

Data-Assisted Persona Construction Using Social Media Data

Dimitris Spiliotopoulos, Dionisis Margaris, Costas Vassilakis
2020 Big Data and Cognitive Computing  
The results show that the topic information-driven constructed personas are perceived as having better clarity, completeness and credibility.  ...  The deployment settings and situations can be collected through the needfinding phase, either via user feedback or via the automatic analysis of existing data.  ...  Transparency in data-driven generated personas is achieved by providing the sources of the information on the personas.  ... 
doi:10.3390/bdcc4030021 fatcat:3wk7ba5aavc5ppwvieqt6kviea

Effects of Using Child Personas in the Development of a Digital Peer Support Service for Childhood Cancer Survivors

Pontus Wärnestål, Petra Svedberg, Susanne Lindberg, Jens M Nygren
2017 Journal of Medical Internet Research  
Objective: The purpose of this study was to evaluate the effects of using child personas in the development of a digital peer support service for childhood cancer survivors.  ...  Additionally, we also report on the effects of using these personas in the design of a digital peer support service called Give Me a Break.  ...  We are also grateful for the app development help from game design agency Hello There. Conflicts of Interest None declared.  ... 
doi:10.2196/jmir.7175 pmid:28526663 pmcid:PMC5454220 fatcat:ntehf5qskffg3hcjnctreetydy

Deliverable 5.6: inDICEs model for digital community participation

Olivier Schulbaum, Nadia Nadesan
2021 Zenodo  
, and collaborate together using a host of tools, resources, and data generated by the consortium partners.  ...  An ethical compass along with actions that follow ensure that there is a space to consistently maintain the health of the platform as a safe public space for digital community engagement freer of discriminatory  ...  Actions: • Foster user-driven service design • Using personas • Asking artists to do their "vision" of conveying the data with different mediums • Write narratives, use cases, future visions based  ... 
doi:10.5281/zenodo.5142037 fatcat:6wr4a4zq5bgn5l4a2365omexlu

Reports of the Workshops Held at the 2018 International AAAI Conference on Web and Social Media

Managing Editor, Jisun An, Rumi Chunara, David J. Crandall, Darian Frajberg, Megan French, Bernard J. Jansen, Juhi Kulshrestha, Yelena Mejova, Daniel M. Romero, Joni Salminen, Amit Sharma (+4 others)
2018 The AI Magazine  
Media, Use and Well-Being; Chatbot; Data-Driven Personas and Human-Driven Analytics: Automating Customer Insights in the Era of Social Media; Designed Data for Bridging the Lab and the Field: Tools, Methods  ...  Workshops were held on the first day of the conference.  ...  Data-Driven Personas and Human-Driven Analytics: Automating Customer Insights in the Era of Social Media The Data-Driven Personas and Human-Driven Analytics workshop dealt with the use of online analytics  ... 
doi:10.1609/aimag.v39i4.2835 fatcat:uzx3cx6btrfbvmatd74gymacji

Virtual Assistants and Ethical Implications [chapter]

Abhishek Kaul
2021 Virtual Assistant  
This chapter introduces the concept of ethics, discusses the ethical principles of virtual assistants, (Transparency, Justice & fairness, Non-maleficence, Responsibly and Privacy).  ...  Virtual assistants are becoming a part of our daily life, from our homes to our work. Sometime we may not even know that the customer service agent that we were speaking with is a virtual assistant.  ...  Most guidelines make the organization using AI responsible and accountable for their decisions and ask for the same ethical standards in AI-driven decisions as in human-driven decisions.  ... 
doi:10.5772/intechopen.95479 fatcat:ory7jak4jvbypcgn6sstguwnka

Democratizing algorithmic news recommenders: how to materialize voice in a technologically saturated media ecosystem

Jaron Harambam, Natali Helberger, Joris van Hoboken
2018 Philosophical Transactions of the Royal Society A: Mathematical, Physical and Engineering Sciences  
Like in various other domains, people have little knowledge of what personal data is used and how such algorithmic curation comes about, let alone that they have any concrete ways to influence these data-driven  ...  article is part of a theme issue 'Governing artificial intelligence: ethical, legal, and technical opportunities and challenges'.  ...  is the data-driven turn towards the audience.  ... 
doi:10.1098/rsta.2018.0088 pmid:30323002 pmcid:PMC6191663 fatcat:rc5cdmtq5ba5fjj6qan4zswkxu

JME volume 48 issue S1 Cover and Front matter

2020 Journal of Law, Medicine & Ethics  
Personas Populating Unregulated mHealth Research Megan Doerr and Christi Guerrini A key feature of unregulated mHealth research is the diversity of participants in this space.  ...  Reasons included the need for objectivity, protecting app users from research risks, and consistency in standards for the ethical conduct of research.  ...  At the same time, we believe it is problematic to treat data sharing and publication as ethical requirements for citizen scientists, especially where there is the potential for burden and harm without  ... 
doi:10.1017/s1073110500026061 fatcat:jtmepg76avcadj3eixvhrgosci

Personas Design for Conversational Systems in Education

Fatima Ali Amer Jid Almahri, David Bell, Mahir Arzoky
2019 Informatics  
Secondly, the persona template is designed for university students, which supports the construction of data-driven personas. Future work will cover the second and third iterations.  ...  Subsequently, the silhouette coefficient is used to find the optimal value of K. Eight personas are produced from the two data analyses.  ...  Great thanks to Gebremariam Assres for reviewing the personas section in this paper. Conflicts of Interest: The authors declare no conflict of interest.  ... 
doi:10.3390/informatics6040046 fatcat:75aefrljr5a4xm3i4zopiq5u6e

2019 Index IEEE Transactions on Professional Communication Vol. 62

2019 IEEE Transactions on Professional Communication  
., TPC March 2019 104-106 B Biomedical communication Writing for Patients on the Participatory Web: Heuristics for Purpose-Driven Personas.  ...  ., TPC Sept. 2019 312-313 Medical information systems Writing for Patients on the Participatory Web: Heuristics for Purpose-Driven Personas. Bakke, A., TPC Dec. 2019 318-333 Medical services E.  ... 
doi:10.1109/tpc.2019.2961777 fatcat:j3so74wegve3rpepruvuiaqfim

Animal Personas: Representing Dog Stakeholders in Interaction Design

Ilyena Hirskyj-Douglas, Janet Read, Matthew Horton
2017 HCI 2017  
The contributions of this paper are the datastore used to generate the personas, the method used and the persona set.  ...  This paper describes the development and evaluation of animal personas for use in the design and development of interactive product.  ...  One way of validation, as used here, is to build the personas through a process of data driven development (McGinn and Kotamraju, 2008) .  ... 
doi:10.14236/ewic/hci2017.37 dblp:conf/bcshci/Hirskyj-Douglas17 fatcat:qhcp7asiozfx5iere67evyu4b4
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