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Session-Level User Satisfaction Prediction for Customer Service Chatbot in E-Commerce (Student Abstract)

Riheng Yao, Shuangyong Song, Qiudan Li, Chao Wang, Huan Chen, Haiqing Chen, Daniel Dajun Zeng
This paper aims to predict user satisfaction for customer service chatbot in session level, which is of great practical significance yet rather untouched.  ...  Experimental results on a dataset from a real-world industrial customer service chatbot Alime demonstrate the good performance of our proposed model.  ...  This paper proposes a model to predict session-level user satisfaction for customer service chatbot.  ... 
doi:10.1609/aaai.v34i10.7259 fatcat:joiflfqvczfnhi7n4h24iw3oea

Extensible Chatbot Architecture Using Metamodels of Natural Language Understanding

Rade Matic, Milos Kabiljo, Miodrag Zivkovic, Milan Cabarkapa
2021 Electronics  
In recent years, gradual improvements in communication and connectivity technologies have enabled new technical possibilities for the adoption of chatbots across diverse sectors such as customer services  ...  Advanced chatbot architecture that is extensible, scalable, and supports different services for natural language understanding (NLU) and communication channels for interactions of users has been proposed  ...  The use of chatbots evolved rapidly in numerous fields in recent years, including customer services, e-commerce, marketing, supporting systems, education, healthcare, cultural heritage, and entertainment  ... 
doi:10.3390/electronics10182300 fatcat:rbcgbvx5qvd3hguoygjqfkf4xu

Interactive Advising with Bots: Improving Academic Excellence in Educational Establishments

Wilson Nwankwo
2018 American Journal of Operations Management and Information Systems  
Student advising services are often regarded as the mainstream vehicle for promoting relationships, understanding, and performance in academic institutions especially at the tertiary level.  ...  Analysis of the existing system in most tertiary institutions in Nigeria reveals that student support services actually exist though not efficient in the sense that there are seldom specialized units/departments  ...  Increases customer service level and satisfaction; iv.  ... 
doi:10.11648/j.ajomis.20180301.12 fatcat:6ffb2jfb5nectmhyf4u6c6np7i

Conversational Agents in Software Engineering: Survey, Taxonomy and Challenges [article]

Quim Motger, Xavier Franch, Jordi Marco
2021 arXiv   pre-print
The latest contributions in the field, including deep learning approaches like recurrent neural networks, the potential of context-aware strategies and user-centred design approaches, have brought back  ...  As a result, this research proposes a holistic taxonomy of the different dimensions involved in the conversational agents' field, which is expected to help researchers and to lay the groundwork for future  ...  This domain includes e-customer service support chatbots [42] and e-commerce assistance [127] like on-line shopping assistance [141] . • Business support.  ... 
arXiv:2106.10901v1 fatcat:bqs3tfkjcjhmblnd6lcysttlgy

Future directions for chatbot research: an interdisciplinary research agenda

Asbjørn Følstad, Theo Araujo, Effie Lai-Chong Law, Petter Bae Brandtzaeg, Symeon Papadopoulos, Lea Reis, Marcos Baez, Guy Laban, Patrick McAllister, Carolin Ischen, Rebecca Wald, Fabio Catania (+3 others)
2021 Computing  
, (c) frameworks and platforms, (d) chatbots for collaboration, (e) democratizing chatbots, and (f) ethics and privacy.  ...  AbstractChatbots are increasingly becoming important gateways to digital services and information—taken up within domains such as customer service, health, education, and work support.  ...  user satisfaction measures in evaluations of dialogue systems [28] .  ... 
doi:10.1007/s00607-021-01016-7 fatcat:vldnvyylyfhgpail7scmgwqrje

Namah Subjective and Objective Aspects of Conversational Agent

Rajat Sharma, Mr. Ankur Sharma, Mr. Anurag Rana
2018 International Journal of Trend in Scientific Research and Development  
ChatBot is an application that helps users and agents communicate easily with each other. It helps in maintaining a direct connection between users and agents.  ...  Namah subjective and objective aspects of conversational agents focuses on the design and evaluation of Chatbot, a conversational agent for Natural Language Processing in An Android Application featuring  ...  CAs square measure enjoying important roles in numerous applications, for example , in selling, education, e-commerce, data retrieval and usually in business.  ... 
doi:10.31142/ijtsrd17063 fatcat:5uetaw5jsvfnxof43ilwx7misa

Front Matters

2019 2019 IEEE International Conference on Engineering, Technology and Education (TALE)  
administration research, and incentive design on e-services.  ...  She has rich experience in chatbot design and development, as well as to implement chatbot into flipped classroom for undergraduate students at HKU.  ... 
doi:10.1109/tale48000.2019.9225889 fatcat:vzowsu6y7je5rdu4yn4xc3irc4

Migrating Application from Monolith to Microservices

Teguh Prasandy, Titan, Dina Fitria Murad, Taufik Darwis
2020 2020 International Conference on Information Management and Technology (ICIMTech)  
218-222 Data Mining for Predicting Customer Satisfaction using Clustering Techniques 223-227 Foods Diary Mobile Application for Diabetics 228-232 The Impact of Consumer perceptions to Technology-based  ...  482-487 The Influence of UTAUT Model Factors on the Intension of Millennials Generation in Using Mobile Wallets in Jakarta 488-492 Analysis of End-user Satisfaction Level of "MyTelkomsel" Services  ...  The goal is to discover the preparation that needs to be done by the developer so that the transfer of technology to micro services still gives the user a comfortable feeling without any interference.  ... 
doi:10.1109/icimtech50083.2020.9211252 fatcat:fh3poisq6re6vdpeq3m4qhk4yq


Srinivas University, Mangaluru
2019 Zenodo  
International Conference Abstract Book  ...  ABSTRACT Employee retention is an art of using various unique techniques to influence an employee to stay in an organization for the longer duration of his service.  ...  Innovative strategies for employee retention in aviation sector are the need of the day.  ... 
doi:10.5281/zenodo.3540635 fatcat:q3wav5xglnbxblhgvsvmecvkbq

A Comprehensive Review of the Technological Solutions to Analyse the Effects of Pandemic Outbreak on Human Lives

Ishwa Shah, Chelsy Doshi, Mohil Patel, Sudeep Tanwar, Wei-Chiang Hong, Ravi Sharma
2022 Medicina  
AI offers different predictive services and intelligent strategies for detecting coronavirus signs, promoting drug development, remote healthcare, classifying fake news detection, and security attacks.  ...  IoT is helpful in remote patient monitoring, distant sanitising via drones, managing social distancing (using IoT cameras), and many more in combating the pandemic.  ...  E-commerce makes it easier for sellers and service providers to connect to the customers while following the safety guidelines at the same time.  ... 
doi:10.3390/medicina58020311 pmid:35208634 pmcid:PMC8879197 fatcat:leomhppdjrclfhgm5wca5dh4em

ijair-volume-6-issue-1-vii-january-march-2019 -HINDUSTAN BOOK.pdf

V. Thamilarasi
This paper experiments various basic image segmentation techniques for Lung Chest X-Ray images  ...   Information filtering  Fraud detection  Education and research E-Commerce: In e-commerce, web mining helps in generating user profiles by customizing the choice of users.  ...  HISTORY OF E-COMMERCE Rome was not built in a day in a same way e-commerce did not develop just like that it has a huge and vast history for its transformation.  ... 
doi:10.6084/m9.figshare.20217722.v1 fatcat:l74ihuqhcvdtjomod3zdwzfniu

Artificial Intelligence [article]

Denis Rothman
2018 Zenodo  
These cloud platforms will slowly but surely reduce the need for artificial intelligence developers. Google Cloud's AI provides intuitive machine learning services.  ...  Microsoft Azure offers user-friendly machine learning interfaces.  ...  To make a chatbot meet user demands, IBM Watson has many services libraries (speech to text, text to speech, and much more). The whole process can be customized with one's programs.  ... 
doi:10.5281/zenodo.5599649 fatcat:vyqr3zzw5rfzpp3zifezw7uzxq

Great Chain of Agents: The Role of Metaphorical Representation of Agents in Conversational Crowdsourcing

Ji-Youn Jung, Sihang Qiu, Alessandro Bozzon, Ujwal Gadiraju
2022 CHI Conference on Human Factors in Computing Systems  
However, investigation of metaphorical agent representation in the HCI community has mainly focused on the human level, despite non-human metaphors for agents being prevalent in the real world.  ...  Our findings bridge the gap of how users experience CAs with nonhuman metaphors in the context of conversational crowdsourcing.  ...  Chatbots have been shown to predict users' attitudes by checking how users greet bots [65] , enhance the collaborative experience of users [6] , train non-expert users for skill acquisition [4] , or  ... 
doi:10.1145/3491102.3517653 fatcat:p2eqmhhxsjf7zb6og3n2rqiywm

Research in Higher Education, Learning and Administration IQAC 2019

Dr.P S Aithal, Dr.Laveena D Mellow
2019 Zenodo  
WOMEN EDUCATION POLICIES FOR MINORITIES  ...  student satisfaction. (2) 'ChatBots' dependency can bring in student delight as their new e-friend or e-guide for securing placements. (3) The concept shall lead to better internal processes leading to  ...  Similarly, a course on E-commerce is deployed using WordPress tool, then it makes the students better equipped with course concepts rather than a traditional method of class room teaching.  ... 
doi:10.5281/zenodo.3516884 fatcat:2uaoir5exve2vjtvmwncxwimra

Leveraging intersections in management theory and practice (Extended Abstracts)

2021 Sinergie Italian Journal of Management  
the business challenge of Covid-19: a systematic literature review in managerial studies MICHELA PICCAROZZI, BARBARA AQUILANI " Exploring digital transition strategies for the "Made in Italy" : the case  ...  of digital craftsmanship at design italian shoes CHIARA GROSSO, CARLO AMENTA " Industry 5.0 and Business model innovation in SMEs: an explorative study on the Role of Competence Centers in Italy BEATRICE  ...  2021 ), "A machine learning based approach for predicting blockchain adoption in Supply Chain", Technological Forecasting and Social Change, vol. 163, pp. 1-18.  ... 
doi:10.7433/srecp.ea.2021.01 fatcat:l2upsdqpqvc3zgahty45hquici
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