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Chin-Wei Huang, Yung-Ho Chiu, Chen-Hsien Lin, Hsiang-His Liu
2012 Journal of the Operations Research Society of Japan  
This study deyelops a Hybrid Systems DEA model to analyze the influence of automatic service on bank performance.  ...  Results show that the excess input in automatic service is the cause of lower eMciency in financial holding banks when compamed to independent banks.  ...  Researchers applied the framework of a value-added chain in order to analyze the performance of banks and evaluated multiple perfbrmance indicators through DEA models.  ... 
doi:10.15807/jorsj.55.209 fatcat:73bobrkupjerlbwkr7jjwjtiua

House of quality-based analysis of new service development using context free grammar evaluation-enhanced fuzzy hybrid modelling

Hasan Dincer, Serhat Yuksel, Luis Martinez
2021 IEEE Access  
The purpose of this study is to analyze new service development competencies based on house of quality (HoQ) in the healthcare industry by using a hybrid interval-valued intuitionistic decision-making  ...  Thus, a hybrid model with HFLTSs has been proposed, considering 2-tuple linguistic information, Interval-Valued Intuitionistic Fuzzy Sets (IVIFSs) and a defuzzification process with an attitudinal expected  ...  For this purpose, a hybrid interval-valued intuitionistic decision-making approach is proposed with fuzzy linguistic information modelled by hesitant fuzzy linguistic term sets (HFLTSs) and linguistic  ... 
doi:10.1109/access.2021.3117796 fatcat:sksldpd3bnfhnp2dvms4cuffem

Analytical, computational and conceptual modeling in service science and systems

Haluk Demirkan, Daniel Dolk
2012 Information Systems and E-Business Management  
In this article, we discuss service science and systems, and provide a conceptual view of the service ecosystem in the context of analytical, computational and conceptual modeling.  ...  As service scientists, our ultimate goal should be to develop and provide a science-based approach to the dynamic, scalable, secure, and knowledge-driven design and development of service ecosystems, while  ...  and other organizations collaborating in a value-network.  ... 
doi:10.1007/s10257-012-0189-5 fatcat:gdk77v5if5hvvesszznjugmlda

A framework for modeling payments for ecosystem services with agent-based models, Bayesian belief networks and opinion dynamics models

Zhanli Sun, Daniel Müller
2013 Environmental Modelling & Software  
Our approach provides three important innovations. First, decision making is represented in a causal directed graph.  ...  The model was calibrated for the Sloping Land Conversion Program (SLCP) in Yunnan, China using data from participatory mapping, focus group interviews, and a survey of 509 farm households in 17 villages  ...  We gratefully acknowledge financial support from the Joint Science Conference (GWK) under the "Pakt für Forschung und Innovation" (PAKT).  ... 
doi:10.1016/j.envsoft.2012.06.007 fatcat:vs2qbyxylfg4rfhk7g6vp53jbm

Performance analysis model for service supply chains : case of the retirement supply chain

Houda Mezouar, Abdellatif El Afia
2018 International Journal of Engineering & Technology  
This paper approaches this challenge from a SSC perspective as a case study for dealing with continuity in service supply chain.  ...  in the service supply chain.  ...  Reference [9] proposed a grey based hybrid framework for evaluating the environmental performance of service supply chains, by integrating grey based method with ELECTRE and VIKOR approaches.  ... 
doi:10.14419/ijet.v7i3.13929 fatcat:vikgqyfqovbp3jreml7726bts4

Knowledge Reuse in Mass Customization of Knowledge-Intensive Services [chapter]

Michel Benaroch
1996 Artificial Intelligence in Economics and Managment  
Mass customization is bound to become a strategic necessity for companies in most industries, as it enables a firm to operate at mass production levels and cater to the needs of individual customers.  ...  approaches can be applied so as to "adapt" existing KBSs for (re)use in the context of mass customization.  ...  When BDT diagrams are expended hierarchically to the extent desired, they show how a process can be decomposed horizontally across the value-chain and vertically within value-chain domains.  ... 
doi:10.1007/978-1-4613-1427-1_8 fatcat:zkkh5yz63rdu7cffgb4iqahhim

The Co-Production of Service: Modeling Service Times in Contact Centers Using Hawkes Processes [article]

Andrew Daw, Antonio Castellanos, Galit B. Yom-Tov, Jamol Pender, Leor Gruendlinger
2021 arXiv   pre-print
In customer support contact centers, every service interaction involves a messaging dialogue between a customer and an agent.  ...  In this paper, we develop and compare new stochastic models for service co-production in contact centers.  ...  With this in mind, our most basic service model views the service as a repeating task Markov chain model, where the time between messages is exponentially distributed.  ... 
arXiv:2004.07861v3 fatcat:wsbdiozrkvdx5i3ica5p2zijbu

Decision support model for supplier selection in healthcare service delivery using analytical hierarchy process and artificial neural network

Gbenga Fashoto Stephen, Akinnuwesi Boluwaji, Owolabi Olumide, Adelekan David
2016 African Journal of Business Management  
Hence our focus in this study is to develop a decision support model for evaluating and selecting suppliers in the healthcare service of universities.  ...  This shows that the hybrid model is much better than the AHP alone.  ...  This shows that the hybrid model is much better than the AHP alone. The hybrid model also suggested a ranking of the suppliers.  ... 
doi:10.5897/ajbm2016.8030 fatcat:iydlkzhf6bethduuhc35yaigty

Aspects, Models and Measures for Assessing the Competitiveness of International Financial Services in a Particular Location

George M. von Furstenberg
2007 Social Science Research Network  
High value-added services, however, will continue to be developed and co-ordinated in a few major IFS centers that have invested in, or capitalized on, regional or global advantages for themselves and  ...  The International Financial Services (IFS) industry is restructuring internally and by location.  ...  His main thesis is that the product-driven financial supermarket model and the bancassurance model of providing "full in-house service" both need to be revised.  ... 
doi:10.2139/ssrn.1091824 fatcat:h7vq7zvwprehbcd2qvp7hltgpu

Design Components for Information Market Services [chapter]

Fons Wijnhoven
2003 IFIP Advances in Information and Communication Technology  
Following an alignment model, information services design needs the selection of (1) a business model, (2) a process model, (3) a system architecture, and (4) an organizational architecture.  ...  Information as a value by itself is not a new concept, because people are inherently curious or enjoy patterns of representations in art.  ...  The external organization consists of a typology of service firms that may specialize in one or several value chain activities.  ... 
doi:10.1007/978-0-387-35617-4_4 fatcat:rpyvnlnycrhrtgimznfbp5ae5a

Learning to Select Supplier Portfolios for Service Supply Chain

Rui Zhang, Jingfei Li, Shaoyu Wu, Dabin Meng, Yong Deng
2016 PLoS ONE  
The proposed supplier portfolio selection model can be applied in a real corporation easily in the future.  ...  In a service supply chain, the selection of supplier portfolio is an important and difficult problem due to the fact that a supplier portfolio may include multiple suppliers from a variety of fields.  ...  Acknowledgments This work is sponsored in part by the National Social Science Foundation (grant no.  ... 
doi:10.1371/journal.pone.0155672 pmid:27195756 pmcid:PMC4873154 fatcat:s7yt4f37qffsfczbxyiuh3ambm

A multi-objective optimisation model for cooperative supply chain planning

Omar Ayadi, Faouzi Masmoudi, Wafa Ben Yahia, Naoufel Cheikhrouhou
2017 International Journal of Services and Operations Management  
Generally, each member of a supply chain (SC) optimizes Published in International Journal of Services and Operations Management, 2016, pp.1-25 which should be cited to refer to this work 2 W.  ...  To solve the same problem, Goren et al. (2012) developed a hybrid approach by combining GAs and a fix-and-optimize heuristic.  ...  According to Stadtler (2005) , "Supply chain management (SCM) is the task of integrating organizational units along a SC and coordinating materials, information and financial flows in order to fulfil  ... 
doi:10.1504/ijsom.2017.10002033 fatcat:huxqhweayjherkscuji2uwkemq

Bridging the gap using energy services: Demonstrating a novel framework for soft linking top-down and bottom-up models

Kristoffer S. Andersen, Lars B. Termansen, Maurizio Gargiulo, Brian P. Ó Gallachóirc
2019 Energy  
A unique feature of the approach is the explicit modelling of energy service demand in the top-down model, which creates a direct correspondence to the energy service production in the bottom-up model.  ...  The policy leads to a reduction in the Danish concrete production, and in turn, a carbon leakage effect of 88%.  ...  Acknowledgements Financial support from the Danish Energy Agency is gratefully acknowledged, as are contributions from Mikkel Kromann to an earlier version of the stylised model.  ... 
doi:10.1016/ fatcat:665he7phvnhetl72xws3mkbjme

Cloud Service Localisation [chapter]

Claus Pahl
2012 Lecture Notes in Computer Science  
We focus here on an ontology-based conceptual information model that integrates locale specification in a coherent way.  ...  The essence of cloud computing is the provision of software and hardware services to a range of users in different locations.  ...  Multi-locale modelling and service adaptation using ontologies needs to provide a new approach to semantic service description through locale-specific domain ontologies.  ... 
doi:10.1007/978-3-642-33427-6_10 fatcat:e4sorv7phzflhf6mf2k3wswnuq

Design classes for hybrid simulations involving agent-based and system dynamics models

Chris Swinerd, Ken R. McNaught
2012 Simulation modelling practice and theory  
In such cases, it may be that an alternative simulation approach, either using another modelling paradigm or a hybrid approach, could provide a simpler, more natural or more efficient solution.  ...  In fact, it is not always clear whether a particular model should be regarded as purely an SD model or as a hybrid AB-SD model.  ...  Their approach provides a powerful visualisation of the emergent relationships developed in supply chains.  ... 
doi:10.1016/j.simpat.2011.09.002 fatcat:fd6fxadgezbsdherrhc74ezhxm
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