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Participatory Public Service Design by Gov.3.0 Design Group

Suhyun Baek, Sunah Kim
2018 Sustainability  
Such conditions are principal factors that contribute to citizen orientation and participation, and are expected to play a conducive role in the realization of citizen-centered public service in the future  ...  Based on those, we conducted a case study and applied open innovation by design thinking for policy processes.  ...  As such an expertise plays a huge role in enhancing the quality of public service, the designer plays a core role within the working group.  ... 
doi:10.3390/su10010245 fatcat:5nszjzc54vdjjldligzhck4mca

A model of service design elements to understand innovative service processes

Alison RIEPLE, Sirpa LASSILA, Caroline ENNIS
2019 Conference proceedings of the Design Management Academy  
This paper aims to provide an understanding of innovative service design processes by comparing service design logic with the entrepreneurial logics of causation, effectuation and bricolage (CEB).  ...  In this process, we hope to understand how the creation of value enters into the service innovation process through co-creation between customers, organisations, ecosystem members and society.  ...  understanding, designing services by thinking what creates value for the owner him/herself, customer/end-user, organisation, ecosystem and society Focus on customer experience and employee experience  ... 
doi:10.33114/adim.2017.122 fatcat:o6ekbjsfzjfpxbqtybjskvoofy

Design For Service Innovation

Harry Katzan, Jr.
2015 Journal of Service Science  
The subject has not been accorded the attention it deserves, because of inadequate professional and academic attention to services, in general, and service design, in particular.  ...  This paper covers service innovation for service scientists.  ...  The client interface is descriptive of the roles played by the provider and the client, and is a prime determinant of the client experience.  ... 
doi:10.19030/jss.v8i1.9517 fatcat:rms4n44gdngn5hw5rxhqxx6sxy

Service Design Thinking and Social Innovation Sustainability

Reem Sultan, Fatema Qaed
2020 2020 Second International Sustainability and Resilience Conference: Technology and Innovation in Building Designs(51154)  
Currently, service Design and its design thinking processes play a significant role in Innovation for businesses; it proved its social innovation impact in many projects building sustainable solutions.  ...  This study aims to highlight the value of implementing service design through the design thinking process in finding a sustainable solution for different social issues.  ...  Social innovation proved its impact on sustainability in many projects [1] [2] , service design with its design thinking process plays a major role in social innovation of other multi-disciplines, starting  ... 
doi:10.1109/ieeeconf51154.2020.9319998 fatcat:4zetwfmuojgyncq7x4jcbkdzfy

Social Design for Services Framework

2018 Conference proceedings of the Design Management Academy  
The work of World Design researcher-designers was guided by a strong ethos of social and service design for development in marginalised communities.  ...  This case study presents a good example of how the social design for services framework functions in practice during experimentation and research in the field.  ...  The role of economic development in social design Strategic management, underpinned by design thinking, play significant roles in successful organisations, including small businesses, the not for profit  ... 
doi:10.33114/adim.2017.89 fatcat:u3ycmeqqhjdjjkaqlfsdbxchfi

Project Action for Age 2: Design process in service design

Teresa Franqueira, Gonçalo Gomes, Rui Costa
2012 Strategic Design Research Journal  
It is intended to showcase new approaches to the design process, focusing in Service Design, contributing towards the consolidation of an emerging fi eld in the Design area.  ...  For the project kick off , students had to pinpoint a place and its ongoing activities.  ...  Designers' role in today's world In an interview filmed for his 1969 Paris exhibition, "What is Design?"  ... 
doi:10.4013/sdrj.2012.51.02 fatcat:s53fqyqobfdz3pdelq72xxhasi

Research on Industrial Design Laboratory with Service Design Concept

WANG Qiang, ZHANG Hai-chao, WANG Li, Changde Lu, Xuesheng Pei, Jianning Su
2018 MATEC Web of Conferences  
In industrial design teaching, the laboratory is an important teaching space for cultivating students' innovative spirit, practical and creative ability.  ...  participatory service design tools in the teaching process to improve the teaching process and quality.  ...  Under the joint guidance of corporate designers and professional teachers, it conducts scientific research training (open experimental projects) and play a role in serving the society with innovation.  ... 
doi:10.1051/matecconf/201817601007 fatcat:abusgcymfbdjzixzjn5oawcyte

Service system transformation through service design: Linking analytical dimensions and service design approaches

Kaisa Koskela-Huotari, Lia Patrício, Jie Zhang, Ingo Oswald Karpen, Daniela Sangiorgi, Laurel Anderson, Vanja Bogicevic
2021 Journal of Business Research  
Providing an integrated, multidimensional understanding of SST, this paper explores how service design can intentionally influence SST.  ...  Building upon this conceptualization, the paper systematizes how service design approaches can foster SST along these dimensions, setting the ground for service design to further strengthen its transformative  ...  Acknowledgements The authors wish to thank Lerzan Aksoy, Jay Kandampully, and the participants of the Thought Leadership Forum 2020 for their support and valuable feedback to the earlier drafts of this  ... 
doi:10.1016/j.jbusres.2021.07.034 fatcat:g4uus3wunbhptnxehjnzkst44e

Leveraging service design as a multidisciplinary approach to service innovation

Maíra Prestes Joly, Jorge Grenha Teixeira, Lia Patrício, Daniela Sangiorgi
2019 Journal of Service Management  
Purpose Service design is a multidisciplinary approach that plays a key role in fostering service innovation.  ...  Through an activity theory lens, the purpose of this paper is to examine core areas that inform service design, identifying shared concerns and complementary contributions.  ...  (Miettinen and Koivisto, 2009) , as well as by researching and facilitating co-design activities, where the user plays "a large role in knowledge development, idea generation and concept development"  ... 
doi:10.1108/josm-07-2017-0178 fatcat:fkrp7tscdbfy3mw7h4wod6gatu

An Approach to Service Design [chapter]

Nicola Morelli, Amalia de Götzen, Luca Simeone
2020 Springer Series in Design and Innovation  
The approach to services has changed in the last decades: it has developed from viewing services in relation to their intrinsic differences in products to viewing services as processes of value co-creation  ...  It also includes a discussion of design action in relation to these at three logical levels.  ...  In this context, design can play a role in generating elements of change that have the potential to trigger larger systemic changes, for instance, by scaling-up local initiatives, thus working from a lower  ... 
doi:10.1007/978-3-030-56282-3_2 fatcat:v4hn6n4ajbhxlmi6d5kfrlscvm

Service Design: An Appraisal

Roberto M. Saco, Alexis P. Goncalves
2010 Design Management Review  
Shelley Evenson at Carnegie Mellon's design school speaks to an integrated service experience and a journey of brands: "Think of traveling to a conference in Pittsburgh.  ...  Experiments in service and service design In an effort to add flexibility to their standards, Ritz executives decided they needed a scenographer-someone who, as with a play, would help them direct "scenes  ... 
doi:10.1111/j.1948-7169.2008.tb00101.x fatcat:32lnyprpufatvgx6r56vdfgqzy


2020 Not at Your Service  
However, the design of brand identity only plays a marginal role in all this. It is an important field of design, but is a topic all of its own.  ...  For me, the connection to design is the primary issue-in the sense of designing for a future society.  ... 
doi:10.1515/9783035622751-022 fatcat:c35fjg4fp5hkdbmzkzautau5de

Early Findings from Hospice Service Design

Yang Zhao, A. Ghadouani, F. Wu
2020 E3S Web of Conferences  
Focusing on the difficulties occur in research and practice process, making a brief outlook on the future development of hospice service design.  ...  There are many homogeneous designs with the connotation of hospice service, but clear theoretical and design principles are still vacant.  ...  Acknowledgments This paper is the result of the "Henan Soft Science Research Project-Design and Research of Henan Rural Intelligent Medical Maintenance Platform", and the competent department is the Education  ... 
doi:10.1051/e3sconf/202017902067 fatcat:zjywnla57rbgphtynt7lbxakf4

Research with a Solidarity Clinic: Design Implications for CSCW Healthcare Service Design

Vasilis Vlachokyriakos, Clara Crivellaro, Hara Kouki, Christos Giovanopoulos, Patrick Olivier
2021 Computer Supported Cooperative Work (CSCW)  
provision—we provide implications for CSCW concerned with its role in institutional healthcare service transformation.  ...  Positioning the work of solidarity movement as designing social innovation, the work contributes to CSCW and 'infrastructuring' in Participatory Design aspiring to support social activism and social transformation  ...  Special thanks must go to the Metropolitan Community Clinic at Helliniko and to the self-organised Oral History Groups in Greece. Research with a Solidarity Clinic: Design Implications for...  ... 
doi:10.1007/s10606-021-09404-5 fatcat:44x5xsmz45d37n6ohve6qhgvre

Co-designing services with vulnerable consumers

Timo Dietrich, Jakob Trischler, Lisa Schuster, Sharyn Rundle-Thiele
2017 Journal of service theory and practice  
Service design has also been investigated for its transformative role (Sangiorgi, 2011) .  ...  In this context, "design for service" was introduced, suggesting services not as design objects but as means to support the emergence of a more collaborative, sustainable and creative society and economy  ... 
doi:10.1108/jstp-02-2016-0036 fatcat:wop6xagik5dqhgj5ydaujavd7i
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