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Second Life Information Desk System Using Instant Messaging and Short Messaging Service Technologies

Sérgio Valério, Jean Pereira, Leonel Morgado, Pedro Mestre, Carlos Serôdio, Fausto de Carvalho
2009 2009 Conference in Games and Virtual Worlds for Serious Applications  
channels to real-life staff by means of instant messaging and short message service technologies.  ...  Staff members are assigned to communication with Second Life avatars based on a hierarchy of information desk staffing priorities, and communication is bidirectional.  ...  INFORMATION DESK SYSTEMS IN SL Many organizations use information desks in SL.  ... 
doi:10.1109/vs-games.2009.13 dblp:conf/vsgames/ValerioPMMSC09 fatcat:a24o6ykie5c6vimbxnqbvyg64y

Analysis and Lessons Learned Instituting an Instant Messaging Reference Service at an Academic Health Sciences Library

Daniel G. Kipnis, Gary E. Kaplan
2008 Medical Reference Services Quarterly  
In February 2006, Thomas Jefferson University went live with a new instant messaging (IM) service. This paper reviews the first 102 transcripts to examine question types and usage patterns.  ...  IM reference represents a small proportion of reference questions, but based on user feedback and technological improvements, the library has decided to continue the service. doi: Article copies available  ...  A Pew Internet and American Life Project study, "Teenage Life Online: The Rise of the Instant-Message Generation and the Internet's Impact on Friendships and Family Relationships," conducted in 2001, found  ... 
doi:10.1300/j115v27n01_03 pmid:18689202 fatcat:sdh4ojebwndrrazwphlw6bwpju

Analysis and Lessons Learned Instituting an Instant Messaging Reference Service at an Academic Helath Sciences Library:

Daniel Kipnis
2008 Medical Reference Services Quarterly  
In February 2006, Thomas Jefferson University went live with a new instant messaging (IM) service. This paper reviews the first 102 transcripts to examine question types and usage patterns.  ...  IM reference represents a small proportion of reference questions, but based on user feedback and technological improvements, the library has decided to continue the service. doi: Article copies available  ...  A Pew Internet and American Life Project study, "Teenage Life Online: The Rise of the Instant-Message Generation and the Internet's Impact on Friendships and Family Relationships," conducted in 2001, found  ... 
doi:10.1080/02763860802080119 pmid:18689202 fatcat:gmb4emrgu5e4pdkx2mh4eahp54

A phone of one's own: Texting at the Bryant University reference desk

Laura Kohl, Maura Keating
2009 College & research libraries news  
In 2004, the Princeton Review listed Bryant as the second most connected campus in the country. In novation, and its importance in daily profes sional life, is at the heart of the university.  ...  Some libraries, such as those at American University and Wake For est University, use an AOL Instant Messenger (AIM) hack to enable patrons to use a special number and code to send text messages from their  ... 
doi:10.5860/crln.70.2.8128 fatcat:kcwqvv572rgg5av6fk7zafy5pq

Instant Messaging Reference in an Academic Library: A Case Study

Marianne Foley
2002 College and Research Libraries  
The libraries used the popular "chat room" format and America Online s Instant Messenger software.  ...  This article describes the project, its implementation, the software used, staffing issues, and publicity efforts.  ...  Usage When a user submitted a survey, the Unix system server recorded the data along with the time and date of submission. This information was used to gauge when and how often the service was used.  ... 
doi:10.5860/crl.63.1.36 fatcat:cbb7xn6fg5hkhmwp2g6siuimx4

Ecological media perspective on WhatsApp status features

Rosa Apriliyanti
2020 Indonesian Journal of Social Sciences  
In essence, society is very dependent on technology that uses media, and that the social order of a society is based on its ability to deal with these technologies.  ...  Researchers also conducted interviews with seven informants who were students and workers.  ...  Instant Messaging or instant messaging is an application that utilizes Internet technology where users can use the application to send short messages directly at the same time (real-time) using text to  ... 
doi:10.20473/ijss.v12i2.22910 fatcat:u4dglonwkngxvhjz6pz6dga6ri

Policing and the Way Forward [chapter]

1993 Violence in South Africa: The Report of the Commonwealth Observer Mission to South Africa  
Therefore, accessibility to police service and other factors such a building services around citizen choices, provision for social inclusion, and making better use of information from a centralized database  ...  To optimize use of existing public ICT and Telecommunication infrastructure, concepts on cloud computing, Open Service Architecture (OSA) and Intelligent Network (IN) were utilized through key technological  ...  In light of our research data capability through Short Message Service (SMS) are realised as packets of data between service users.  ... 
doi:10.14217/9781848595378-6-en fatcat:bahmzglucff3fm4g3jzlyngfda

A Study of On-the-Go Reference Service Using Mobile Technology in Library [chapter]

Subhajit Panda
2021 Zenodo  
In addition, the study sets out the basic steps for introducing a mobile reference service in a library, as well as its future uses and benefits.  ...  The current study examines the exponential growth in the mobile communication system, both in terms of technology (generation) & user count, after considering the needs of the user community.  ...  Instant Messing: Instant Messaging is an increasingly common alternative method of chat communication. Instant Messaging has various useful features to support mobile reference services.  ... 
doi:10.5281/zenodo.5091311 fatcat:4k2mxzgubjaydk5w5a5wqcb4wu

An Empirical Study of Instant Messaging (IM) Behavior Using Theory of Reasoned Action

Alan Peslak, Wendy Ceccucci, Patricia Sendall
2010 Journal of Behavioral and Applied Management  
Attitude toward IM and "subjective norm" are positively associated with intention to use instant messaging.  ...  The TRA model can be used to predict and understand the usage of instant messaging in the target population.  ...  Actual System Use BEHAVIOR I currently use instant messaging. Actual System Use BEHAVIOR I will continue to use instant messaging.  ... 
doi:10.21818/001c.17350 fatcat:yybzn3shbndm7ipvicy7pobhdi

ActiveCampus: experiments in community-oriented ubiquitous computing

W.G. Griswold, P. Shanahan, S.W. Brown, R. Boyer, M. Ratto, R.B. Shapiro, T.M. Truong
2004 Computer  
This work is supported in part by two HP University Mobile Technology Solutions gifts, Microsoft Research, the California Institute for Telecommunications and Information Technology (Cal-IT), and the ActiveWeb  ...  We thank UCSD Facilities, especially Roger Andersen, Robert Clossin, and Kirk Belles, for their expertise and resources. Intel donated a network processor and Symbol Technologies provided support.  ...  With so many messages sent at a short distance, it is possible that the pairs saw each other in the same room and used instant messaging as a communications back channel.  ... 
doi:10.1109/mc.2004.149 fatcat:tpansvyjfvdc5fh3puba4rx3ga

Voice-enabled IT transformation: The new voice technologies

J. Christensen, B. Hughes
2007 IBM Systems Journal  
Voice technologies can enrich the ways in which people communicate and enable novel modes of collaboration, such as integrated voice-and text-based communication services, social and business networking  ...  facilities, and the evolving Internet technologies (collectively known as the Web 2.0 technologies).  ...  ACKNOWLEDGMENTS The authors have been immersed in the evolution of voice technologies and their intersection with the enterprise data network and the wider Internet for quite some time.  ... 
doi:10.1147/sj.464.0763 fatcat:yhilgpmtu5hehozwnznnlk44xy

Virtual Reference Service: Understanding Trends through Review of Literature

Atasi Sinhababu
2016 Zenodo  
(Fink, 1998, p.3) The review of the literature for this study focuses on virtual reference service (aka digital reference service) as discussed by different authors in their scholarly writings.  ...  A literature review is a systematic explicit and reproductive method for identifying evaluating and interpreting the existing body of recorded work produced by researcher's scholars and practitioners.  ...  The use of chat software, co-browse, and Second Life was surveyed and follow-up interviews were undertaken.  ... 
doi:10.5281/zenodo.2658858 fatcat:ob5zpwpkmzgs7kayukupepsqyq

Retooling for Success: A Case Study of VoIP Implementation to Improve Customer Service at a Midwestern Financial Services Office

Russell Roysden, Shu Schiller
2015 Journal of the Midwest Association for Information Systems  
Assessment of the new VoIP system demonstrated improved availability, speed, and reliability of the information provided to customers.  ...  Guided by the systematic approach of technology retooling, computer engineers followed the steps of problem diagnosis, analysis of competing solutions, implementation, and assessment of the VoIP system  ...  Unfortunately, this PBX system had reached the end of its useful service life and was no longer supported by the vendor.  ... 
doi:10.17705/3jmwa.00005 fatcat:hn3qeq36f5eqpmxqstfz3q6sle

PDAs: Revolutionizing The Way We Learn and Teach

Kimberly McDONOUGH, Zane L. BERGE
2006 The Turkish Online Journal of Distance Education  
Although there are many pros and cons to using PDAs, it was clear that they can be used to enhance both learning and teaching if used and accepted in the appropriate manner.  ...  With the advancement in technology and data speeds it is evident PDA's will continue to add value to education in the future.  ...  )-the ability to track the device and receive driving directions SMS (short messaging services)-similar to text messaging MMS (multi-media messaging)-the ability to send messages with video and digital  ... 
doaj:accac2f76eb3439292e4b1c9616f2958 fatcat:cvavynxabrbjdcsqreddi5vkye

Mobile learning: A framework and evaluation

Luvai F. Motiwalla
2007 Computers & Education  
Wireless data communications in form of Short Message Service (SMS) and Wireless Access Protocols (WAP) browsers have gained global popularity, yet, not much has been done to extend the usage of these  ...  The students used the m-learning environment with a variety of W/H devices and reported their experiences through a survey and interviews at the end of the semester.  ...  One short-term drawback of extensive use of mobile technologies by learners is the problem of information and interaction overload.  ... 
doi:10.1016/j.compedu.2005.10.011 fatcat:w4nj7jrbszathhafplcrstvixy
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