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SMS Based FAQ Retrieval [chapter]

Nishit Shivhre
2013 Lecture Notes in Computer Science  
Introduction Problem Statement System Implementation Experiments and Results Conclusion and Future Work Nishit Shivhre, RVCE CONTENTS This FAQ Retrieval system is designed to find a match from the given  ...  replaced by a string based on a manually designed digit-to-string mapping ("8"->"eight").  ...  Thus, this system gives a smart and efficient algorithm for answering Frequently Asked Questions that are asked in SMS language.  ... 
doi:10.1007/978-3-642-40087-2_13 fatcat:fgjyiv2tjjhklftxaio666a5wy

SMSFR: SMS-Based FAQ Retrieval System [chapter]

Partha Pakray, Santanu Pal, Soujanya Poria, Sivaji Bandyopadhyay, Alexander Gelbukh
2013 Lecture Notes in Computer Science  
The paper describes an SMS-based FAQ retrieval system. The goal of this task is to find a question Q* from corpora of FAQs (Frequently Asked Questions) that best answers or matches the SMS query S.  ...  We first checked the SMS using the Bing spell-checker. Then we used the unigram matching, bigram matching, and 1-skip bigram matching modules for monolingual FAQ retrieval.  ...  Accordingly, FIRE 2011 included an SMS-based FAQ retrieval [3] task.  ... 
doi:10.1007/978-3-642-37798-3_4 fatcat:efdvvbi3rzeoleise3qn6grau4

Improving Accuracy of SMS Based FAQ Retrieval System [chapter]

Anwar D. Shaikh, Mukul Jain, Mukul Rawat, Rajiv Ratn Shah, Manoj Kumar
2013 Lecture Notes in Computer Science  
We call these inconsistencies as noise in the SMS. In this paper we present an improved version of SMS based FAQ retrieval system. We have mainly added three improvements to the previous system.  ...  However, there are several challenges in order to process a SMS query automatically. Humans have the tendency to use abbreviations and shortcuts in their SMS.  ...  Authors of [1] proposed an approach named SMS based FAQ retrieval.  ... 
doi:10.1007/978-3-642-40087-2_14 fatcat:7xnodbxkwvdrhgmlam7vv4g4sm

Data-Driven Methods for SMS-Based FAQ Retrieval [chapter]

Sanmitra Bhattacharya, Hung Tran, Padmini Srinivasan
2013 Lecture Notes in Computer Science  
INTRODUCTION • Why SMS-based FAQ Retrieval?  ...  FAQ RETRIEVAL SMS-based FAQ retrieval • Corpus: FAQs in agriculture, career, general knowledge, etc  ...  .) • Comparison of best results from mono-and multi-lingual tasks • Identical errors in relevance judgment as in cross-lingual retrieval  ... 
doi:10.1007/978-3-642-40087-2_11 fatcat:igezf6uuond7xhxaq22n3p4oum

Detecting Missing Content Queries in an SMS-Based HIV/AIDS FAQ Retrieval System [chapter]

Edwin Thuma, Simon Rogers, Iadh Ounis
2014 Lecture Notes in Computer Science  
In this paper, we propose to deploy a binary classifier in an existing SMS-Based HIV/AIDS FAQ Retrieval System to detect user queries that do not have the relevant question-answer pair in the FAQ document  ...  We carry out our evaluation using seven different feature sets generated from a query log before and after retrieval by the FAQ retrieval system.  ...  The other dataset is a collection of FAQ documents from the Forum for Information Retrieval Evaluation (FIRE) 2 English monolingual SMS-Based FAQ retrieval training data and the associated query log (SMS  ... 
doi:10.1007/978-3-319-06028-6_21 fatcat:3a5gkze2ibecdone3odreyknvm

SMS based interface for FAQ retrieval

Govind Kothari, Sumit Negi, Tanveer A. Faruquie, Venkatesan T. Chakaravarthy, L. Venkata Subramaniam
2009 Proceedings of the Joint Conference of the 47th Annual Meeting of the ACL and the 4th International Joint Conference on Natural Language Processing of the AFNLP: Volume 2 - ACL-IJCNLP '09   unpublished
In this work we present an automatic FAQ-based question answering system for SMS users.  ...  Short Messaging Service (SMS) is popularly used to provide information access to people on the move. This has resulted in the growth of SMS based Question Answering (QA) services.  ...  ., 2007) , Email 5 , Blog 6 , FAQ retrieval 7 etc. As highlighted earlier, these SMS-based FAQ retrieval services use human experts to answer questions.  ... 
doi:10.3115/1690219.1690266 fatcat:bbhelmjzgnfvljkrc5tf3pstde

A Machine-Translation Method for Normalization of SMS [chapter]

Darnes Vilariño, David Pinto, Beatriz Beltrán, Saul León, Esteban Castillo, Mireya Tovar
2012 Lecture Notes in Computer Science  
Normalization of SMS is a very important task that must be addressed by the computational community because of the tremendous growth of services based on mobile devices, which make use of this kind of  ...  We have compared the presented approach with a traditional probabilistic method of information retrieval, observing that the normalization model proposed here highly improves the performance of the probabilistic  ...  There are some works reported in literature dealing with the particular task of FAQ retrieval and SMS-based FAQ retrieval which are presented as follows.  ... 
doi:10.1007/978-3-642-31149-9_30 fatcat:sm5dy7p3wzgqdozuvvl5oycj7u

A review on the Detection of Missing Content Queries in FAQ Retrieval Systems

Edwin Thuma, Moemedi Lefoane, Gontlafetse Mosweunyane
Then they answer these question candidates to create question-answer pairs to use in the FAQ retrieval system.  ...  When developing an automated FAQ retrieval system, the information supplier constructs question candidates in advance using their own knowledge.  ...  data (FIRE2011 SMS-Based FAQ retrieval monolingual English data ) to distinguish between MCQs and non−MCQs.  ... 
doi:10.24297/ijct.v16i2.5996 fatcat:ngb2gndksjhftmtxjejhruijga

Rule Based Automatic Generation of Query Terms for SMS Based Retrieval Systems

Aarti Kumar, Sujoy Das
2014 International Journal of Computer Applications Technology and Research  
In this paper we have presented an entirely different approach to handle the noise in the queries and have tried to bring forth a Rule Based Approach for automatic generation of query terms which converts  ...  having limited space and of users' varying moods or limited capacity and knowledge, makes it difficult to comprehend what the user is actually seeking when it comes to processing strings sent through SMS  ...  After forming the rule we applied the rules on dataset provided to us by FIRE 2012 for SMS based FAQ retrieval.  ... 
doi:10.7753/ijcatr0311.1012 fatcat:spnzgsotmjfsloar4bmfqvwhfq

A Novel Document Ranking Algorithm That Supports Mobile Healthcare Information Access Effectiveness

K. Agbele, A. Adesina, N.A. Azeez, A. Abidoye, R. Febba
2011 Research Journal of Information Technology  
This study presented a novel framework of Information Retrieval Systems (IRS) based on the proposed algorithm. The developed DROPT procedure was used as an evaluation measure.  ...  The SMS messages were analyzed and then classified, with the aim of constructing a corpus of SMS related to HIV/AIDS.  ...  This study presents DR OPT algorithm procedure as relevant feedback from human assessment based on TFIDF method aiming to effectively adapt SMS-query keywords weights.  ... 
doi:10.3923/rjit.2011.153.166 fatcat:6gukgkwecnb43mozy4yy2twnxm

Performance Evaluation Techniques for an Automatic Question Answering System

Tilani Gunawardena, Nishara Pathirana, Medhavi Lokuhetti, Roshan Ragel, Sampath Deegalla
2015 International Journal of Machine Learning and Computing  
The approach we have adopted in this project is an automated FAQ answering system that replies with pre-stored answers to user questions asked in ordinary English, rather than keyword or syntax based retrieval  ...  RELATED WORK Automated Question Answering [5] discusses template-based approach in details. Text Retrieval Conference (TREC) [6] .  ... 
doi:10.7763/ijmlc.2015.v5.523 fatcat:gwnitlpr4ncpbp6gv52l5z7pri

The Soundex Phonetic Algorithm Revisited for SMS Text Representation [chapter]

David Pinto, Darnes Vilariño, Yuridiana Alemán, Helena Gómez, Nahun Loya, Héctor Jiménez-Salazar
2012 Lecture Notes in Computer Science  
natural language, and the other one originally written in SMS "sub-language".  ...  In 2011, it was estimated over 5.6 billion of mobile phones sending between 30 and 40 SMS at month.  ...  The second corpus used in this experiment was the corpus of the SMS-based FAQ Retrieval task of the FIRE 2011 competition (Forum for Information Retrieval Evaluation) 4 .  ... 
doi:10.1007/978-3-642-32790-2_5 fatcat:t6qpauxulrekvaq4sekw6lw6oa

An Improved Answer Retrieval System Taping the Linkage Structure for Noisy SMS Queries

Gaurav Batra, Mansi Goel
2012 International Journal of Computer Applications  
In this paper a server application is proposed which provides automated support for the customer queries via Short Messaging Service (SMS).  ...  For this basically one of the two mentioned approaches are employed: human expertise based and automated Information retrieval based. Both the approaches have their own advantages and drawbacks.  ...  It is a server application which automates the answer retrieval task via SMS.  ... 
doi:10.5120/6374-8825 fatcat:aiyfgfu5ondh3o6tw7fhz7svky

Using Lucene for Developing a Question-Answering Agent in Portuguese

Hugo Gonçalo Oliveira, Ricardo Filipe, Ricardo Rodrigues, Ana Alves, Michael Wagner
2019 Symposium on Languages, Applications and Technologies  
The solution described answers natural language questions based on an indexed list of FAQs. Its adaptation to different domains is a matter of changing the underlying list.  ...  Given the limitations of available platforms for creating conversational agents, and that a questionanswering agent suffices in many scenarios, we take advantage of the Information Retrieval library Lucene  ...  In fact, QA systems have exploited FAQs on the web for open-domain QA [11] ; in the last decade, there has been interest on SMS-based interfaces for FAQs [13] ; and there has also been a shared task  ... 
doi:10.4230/oasics.slate.2019.2 dblp:conf/slate/OliveiraFRA19 fatcat:w4fe6ks5t5fwxfpr7bhalevwzm

Helping Users Help Themselves - Maximising Libanswers Usage [chapter]

Aaron Hsien
2013 Zenodo  
Most libraries provide a short list of FAQs on static HTML pages while others employ full-blown knowledge base systems that list the answers to hundreds of questions.  ...  At the same time, we also moved from a static HTML list of FAQs to Springshare's LibAnswers platform - a database driven knowledge base system enriched with Web 2.0 features.  ...  its retrieval probability.  ... 
doi:10.5281/zenodo.56808 fatcat:haahdbewefgkndzqfaaysctpf4
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