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Research Themes on the Quality of Public Services Exemplified By Healthcare Services — A Bibliometric Analysis

Valiantsina Yarmak, Ewa Rollnik-Sadowska
2022 Engineering Management in Production and Services  
The growing competition for customers requires constant improvement of service quality, continuously raising the importance of this matter and the significance of the entire service sector.  ...  Essentially, service quality concerns not only the private but also the public sector. Service quality in the public sector has already been widely discussed in the literature.  ...  Five main clusters were identified in areas of public service quality and healthcare service quality, and five research themes were established on the basis of these clusters in both fields.  ... 
doi:10.2478/emj-2022-0018 fatcat:omvi3kldqnc3pbjemzjdcco5hm

The Development of Health Centres due to the Cooperation in Clusters in Poland

Malgorzata Muszynska-Kurnik, Danuta Zizka
2019 Economics Law and Policy  
tkorzyskie Spas", Innovation Cluster "For Health-Sudeten" or cluster "Medicine Poland South East".  ...  A good example of such activities in Poland are: Kuyavia and Pomerania Organisation of employees LEWIATAN, Cluster "?wi?  ...  Moreover, it is also crucial to improve customer service, to provide a wide range of trainings and courses for staff employed in health centres and health communities.  ... 
doi:10.22158/elp.v2n1p82 fatcat:wgthyuvv3fh5dfmlkp2nebjd3u

Measuring service system coordination in managed mental health care for children and youth

Craig Anne Heflinger
1996 Evaluation and Program Planning  
This substudy addressed the overall organization and structure of mental health services available to all children and youth in these communities as well as the spectjic implications for the effects on  ...  Measuring service coordination is critical to understanding the implementation of managed systems of care.  ...  First, for quality of the overall service system and for 17 of the 21 support services, the Fort Bragg area received ratings indicating significantly greater quality than the comparison sites (P < 0.01  ... 
doi:10.1016/0149-7189(96)00006-7 fatcat:zfsdiirkhze2pfa26xailxxilq

A Review of Data Mining with Big Data towards Its Applications in the Electronics Industry

Shengping Lv, Hoyeol Kim, Binbin Zheng, Hong Jin
2018 Applied Sciences  
Abstract: Data mining (DM) with Big Data has been widely used in the lifecycle of electronic products that range from the design and production stages to the service stage.  ...  On this basis, a diagram of data content for different knowledge areas and a framework for DM and Big Data applications in the electronics industry are established.  ...  Hoyeol Kim edited the paper and improved the quality of the article. Binbin Zheng conducted literature retrieval and statistics.  ... 
doi:10.3390/app8040582 fatcat:o4ohxbymuzcudbb7wx6uffmloi

Managing customer satisfaction with Metropolitan Public Transport Services based on perceived quality assessments

Irina Skorobogatykh, Galina Timokhina, Sergey Mkhitaryan, Natalia Ivashkova, Irina Shirochenskaya
2022 Journal of Eastern European and Central Asian Research  
The purpose of this research is to study consumer satisfaction with the perceived quality of ground public transport (GPT) services in the Moscow metropolitan area.  ...  Thirty-two attributes influencing consumer satisfaction with GPT services were obtained; clusters with different degrees of satisfaction were identified; and attributes of perceived quality that are important  ...  ACKNOWLEDGEMENT This article is part of a larger government research study, "Developing a methodology for managing competitiveness in merchandising in the digital economy". Project No. FSSW-2020-0009.  ... 
doi:10.15549/jeecar.v9i3.789 fatcat:xjjzrcod6fgkhhley33v3zaidi

Cluster as an opportunity for medical tourism in Poland

Sebastian Bobowski, Marcin Haberla
2014 Ekonomia XXI Wieku  
Furthermore, it provides information on cluster policy and its objectives for the period 2014--2020, which may directly affect the development of medical tourism clusters and thereby contribute to the  ...  in this area.  ...  However, there are a lot of operators of medium size on the market, with high quality hardware infrastructure, wide range of medical services, but without any experience in the promotion of their services  ... 
doi:10.15611/e21.2014.4.07 fatcat:7vb2ebpbffcpdodt7ag3pwrinm

IMPLEMENTATION OF BUSINESS EXCELLENCE MODEL IN CLUSTER ENVIRONMENT

Slobodan Morača, N Cvetković, Angela Fajsi, M Jovanović
2017 International Journal Advanced Quality  
Total Quality Management and Organizational Excellence Model have gained a lot of attention in the last two decades as a way for organizations to meliorate business practices and operations and consequently  ...  the implementation of BEM, are explained, determining the manner in which clusters help overpass the main obstacles.  ...  Mostly, they present the part of a production or service chain where the quality of its products or services highly depends on the quality and values of previous elements of the same chain.  ... 
doi:10.25137/ijaq.n4.v45.y2017.p27-32 fatcat:hv4du3uxwrhddkv62rqamzkubm

Natural capital and the poor in England: Towards an environmental justice analysis of ecosystem services in a high income country

Karen Mullin, Gordon Mitchell, N. Rizwan Nawaz, Ruth D. Waters
2018 Landscape and Urban Planning  
The authors would like to thank the anonymous reviewers, Dr Guy Ziv and Dr Paul Norman of the University of Leeds for their valuable advice for improving the analysis and manuscript.  ...  Acknowledgements This work forms part of a broader PhD project funded through the Leeds-York NERC DTP (a Doctoral Training Partnership of the UK Natural Environment Research Council).  ...  We sought quality indicators relevant for each broad habitat and for a range of ES comprising provisioning, cultural, regulating and supporting services.  ... 
doi:10.1016/j.landurbplan.2018.03.022 fatcat:dgcss33izjcufkptriyikm3vue

A comparative study of performance measurement standards of railway operator

Siripong Pongjirawut, Wasaporn Techapeeraparnich, Waranon Dilokkhunanan, J.-W. Park, H. Ay Lie, H. Hardjasaputra, P. Thayaalan
2017 MATEC Web of Conferences  
The European standard (EN 13816), is one of the widely accepted standards for measuring the quality of public passenger transport (PPT) service.  ...  This research summarized and compared different performance measurement standards to measure service quality of metro rail line.  ...  Acknowledgement The authors would like to express our gratitude thanks to Mass Rapid Transit Authority of Thailand who grants research funding for this study.  ... 
doi:10.1051/matecconf/201713807014 fatcat:l5ksq633bbbyfnbj7mafs47t6e

Quality of Nursing Home: Spatial Patterns in Southwestern United States

2019 Journal of Strategic Innovation and Sustainability  
Using Geographic Information Systems to evaluate nursing homes addresses quality of care in the context of payer expansion and the geographic dispersion of beneficiaries.  ...  The purpose of this study was to explore the geographic trends in nursing home quality in Southwestern states, using the Nursing Home Compare dataset.  ...  As expected, nursing homes were clustered in metropolitan areas and bigger cities, with higher populations. This reflects the demand/need for these healthcare services.  ... 
doi:10.33423/jsis.v14i5.2522 fatcat:hqit5vi6qvb75gbav3ix5hv6c4

Exploring health events around preventable hospitalisations through visualisation of linked health data

Michael Falster, Louisa Jorm, Alastair Leyland
2017 International Journal of Population Data Science  
Visualising linked health data was found to be a powerful strategy for uncovering patterns of service use, and such visualisations have potential to be more widely adopted in health services research.  ...  Objective'Preventable hospitalisations' are used internationally as a health performance indicator of access to and quality of primary care services, yet there's been recent debate about the true 'preventability  ...  Visualising linked health data was found to be a powerful strategy for uncovering patterns of service use, and such visualisations have potential to be more widely adopted in health services research.  ... 
doi:10.23889/ijpds.v1i1.103 fatcat:knxcepkwfnflhefpb6ettnas3e

Routing For Mobile Ad-hoc Network towards Quality of Services

Manpreet Kaur, Jyoti Kholi
2013 International Journal of Computer Applications  
Mobile Ad-hoc Networks prove to be the best fit for various applications like Military operations, Flood affected areas, Remote area etc.  ...  In our research we are using ant colony optimization for providing stability in clustering process in mobile ad-hoc network. Our target is to improve the performance of the overall mobile network.  ...  [6] The Quality of Service in MANET is imperative that we understand how Quality of Service is currently provided in wire-line networks.  ... 
doi:10.5120/14070-2290 fatcat:g43qbjvsarekvmq4nv2jyji6dy

Mapping the Loss of Ecosystem Services in a Region Under Intensive Land Use Along the Southern Coast of South Africa

Hanlie Malherbe, Stephan Pauleit, Carsten Lorz
2019 Land  
In this study, scoring matrices are developed and spatially explicit assessments of five ecosystem services, such as erosion control, water flow regulation, water quality maintenance, soil quality maintenance  ...  The complex interaction of land use/land cover and ecosystem services within a particular landscape is further elucidated by performing a spatial overview of the high-risk areas that contribute to the  ...  [41] Mills and Fey [37] Burkhard et al. [ Conflicts of Interest: All authors explicitly reveal all potential financial, personal, or professional conflicts of interest.  ... 
doi:10.3390/land8030051 fatcat:5hpb7sorframzennvzqz4jduku

Spatial analysis of users-generated ratings of yelp venues

Yeran Sun, Jorge David Gonzalez Paule
2017 Open Geospatial Data, Software and Standards  
Specifically, we identified clusters of high and low ratings and explored spatial patterns of clusters of high ratings for different venue categories (i.e., restaurants, fast foods and bars).  ...  Reviews of users on Yelp venues somewhat indicate satisfaction of customers with services of those venues. Those reviews could be used to reflect service quality of business venues.  ...  Traditionally, survey methods are widely used to collect data for measuring service quality of business venues.  ... 
doi:10.1186/s40965-017-0020-9 fatcat:66ubnyr62nbgdhpuiio6twde4a

Achieving service portability using self-adaptive data paths

M.M. Zhuoqing, R. Katz
2002 IEEE Communications Magazine  
We describe our techniques for achieving goals of transparent network-and deviceindependent service access, as well as scalable and faulttolerant access to composed service entities across the wide area  ...  For ease of deployment, it is crucial to provide applicationlevel support for transparent roaming and ubiquitous service access.  ...  Across the wide area, the APC service instances on different clusters coordinate to build a wide area path shown in Figure 2 .  ... 
doi:10.1109/35.978056 fatcat:mvvajghvzbfzbn7gqbg2gdtng4
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