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Pulse: Mining Customer Opinions from Free Text [chapter]

Michael Gamon, Anthony Aue, Simon Corston-Oliver, Eric Ringger
2005 Lecture Notes in Computer Science  
We present a prototype system, code-named Pulse, for mining topics and sentiment orientation jointly from free text customer feedback.  ...  Pulse enables the exploration of large quantities of customer free text. The user can examine customer opinion "at a glance" or explore the data at a finer level of detail.  ...  for text mining such as clustering and key term extraction, free-form customer opinions can be processed efficiently and distilled down to essential topics and recurring patterns of content.  ... 
doi:10.1007/11552253_12 fatcat:g66cghsfznhqhj4zswsal6mjhe

Social Data Sentiment Analysis in Smart Environments - Extending Dual Polarities for Crowd Pulse Capturing
english

Athena Vakali, Despoina Chatzakou, Vassiliki A. Koutsonikola, George Andreadis
2013 Proceedings of the 2nd International Conference on Data Technologies and Applications  
Social networks drive todays opinion and content diffusion.  ...  These applications capture crowd pulse as expressed in microblogging platforms and such an analysis is beneficial for various communities such as policy makers, authorities and the public.  ...  Data analysis may include various methodologies from mining and machine learning.  ... 
doi:10.5220/0004478401750182 dblp:conf/data/VakaliCKA13 fatcat:6qqfgnlktvbz5nggmv6nhgekwm

A Survey on Sentiment Analysis of (Product) Reviews

A. NishaJebaseeli, E. Kirubakaran
2012 International Journal of Computer Applications  
This paper provides an overall survey about sentiment analysis or opinion mining related to product reviews.  ...  Reviews in the internet could be in millions for a product or services which make it difficult to track and understand customer opinions.  ...  Michael et al., [11] presented "Pulse" a prototype system for mining topics and sentiment orientation from free text customer feedback.  ... 
doi:10.5120/7234-0242 fatcat:4i7ez3pslrchfdq4ymgcq2vrf4

A Survey on Various Approaches for Sentiment Analysis and Performance Optimization

Ms. Rohini Jadhav, Ambesh Bajpai, Animesh Sinha, Abhishek Kumar Singh
2017 International Journal of Engineering Research and  
Sentiment analysis, which is also known as opinion mining and is a part of text mining were we mine data to extract their opinion.  ...  From opinion mining a company may get a feedback for their products from there users, so that they can improve it further on the basis of feedbacks.  ...  Michael et al., [8] presented "Pulse" a prototype system for mining topics and sentiment orientation from free text customer feedback.  ... 
doi:10.17577/ijertv6is040525 fatcat:ctoxmya7gzbjdlmblmdrf3tckm

"An Opinion Mining And Sentiment Analysisapproach For Evaluating Customer Satisfactionin A Digital Banking Environment "

Irina Raicu, Mirela Catalina TÜRKEȘ
2016 Annales Universitatis Apulensis Series Oeconomica  
The objective of this paper is to present an approach based on opinion mining and sentiment analysis methods on evaluating customer's behavior in a digital banking environment.  ...  Keeping pace with digital customers is a big challenge. When building relationships with customers, satisfaction represents the foundation.  ...  SA is also called as OM. because it mines the information from various text forms such as reviews, news & blogs and classifies them on the basis of their polarity as positive, negative or neutral (  ... 
doi:10.29302/oeconomica.2016.18.2.16 fatcat:ngcmjpgspjhvdch273l5tg6rse

A review of opinion mining and sentiment classification framework in social networks

Y.W. Lo, V. Potdar
2009 2009 3rd IEEE International Conference on Digital Ecosystems and Technologies  
This paper discusses the existing works on opinion mining and sentiment classification of customer feedback and reviews online, and evaluates the different techniques used for the process.  ...  It focuses on the areas covered by the evaluated papers, points out the areas that are well covered by many researchers and areas that are neglected in opinion mining and sentiment classification which  ...  Compared the Kobayashi [5] , the approach presented by Gamon and his team [10] , is termed as Pulse, a prototype system for mining topics and sentiment orientation jointly from free text customer feedback  ... 
doi:10.1109/dest.2009.5276705 fatcat:yiyijt6oa5b65nivapul7oiap4

OpinionSeer: Interactive Visualization of Hotel Customer Feedback

Yingcai Wu, Furu Wei, Shixia Liu, Norman Au, Weiwei Cui, Hong Zhou, Huamin Qu
2010 IEEE Transactions on Visualization and Computer Graphics  
Aside from data on hotel customer feedback, OpinionSeer could also be applied to visually analyze customer opinions on other products or services.  ...  The system is built on a new visualization-centric opinion mining technique that considers uncertainty for faithfully modeling and analyzing customer opinions.  ...  This motivated us to use an opinion-mining technique to extract customer opinions from the free-text comments automatically.  ... 
doi:10.1109/tvcg.2010.183 pmid:20975149 fatcat:ibg6rfhvqnd33grbqfuvz4ebd4

Mining Customer Feedback Documents

Eduard Alexandru Stoica, Esra Kahya Özyirmidokuz
2015 International Journal of Knowledge Engineering-IACSIT  
The aim of this research is to summarize and extract data from unstructured customer feedback documents which are about ignoring subscriptions to a telecommunication firm in Turkey.  ...  Text processing techniques are applied. Cosine similarity analysis is used to classify documents into relevant categories. Clusters are determined.  ...  Journal of Knowledge Engineering, Vol. 1, No. 1, June 2015 from free text customer feedback.  ... 
doi:10.7763/ijke.2015.v1.12 fatcat:l2rh2rvv3jeixky7nhvbxdbbii

Meaning of pulse pressure variation during cardiac surgery: Everything is open*

Jean-Louis Teboul
2009 Critical Care Medicine  
Only 7 of the 24 studied circuits proved to be free from microbial contamination.  ...  Figures and text of Jochberger 2008 (6).  ...  Although the OHRP's final opinion may have closed this particular case, Savel et al (9) argue persuasively for more clarity regarding the oversight needed for work combining QI and HuSR.  ... 
doi:10.1097/ccm.0b013e318194d575 pmid:19325373 fatcat:4rnx4izhmrc53cj6n2gpiywx4a

Acquiring competitive intelligence from social media

Lipika Dey, Sk. Mirajul Haque, Arpit Khurdiya, Gautam Shroff
2011 Proceedings of the 2011 Joint Workshop on Multilingual OCR and Analytics for Noisy Unstructured Text Data - MOCR_AND '11  
This paper discusses methodologies to obtain competitive intelligence from different types of web resources including social media using a wide array of text mining techniques.  ...  News, blogs, as well as social media not only provide competitors information but also provide direct comparison of customer behaviors with respect to different verticals among competing organizations.  ...  Analyzing consumer sentiments and opinions is yet another mature application area of text mining.  ... 
doi:10.1145/2034617.2034621 fatcat:sddkhr4xjvc77br6dfou6ladfy

Analyzing educational comments for topics and sentiments: A text analytics approach

Gokarn Ila Nitin, Gottipati Swapna, Venky Shankararaman
2015 2015 IEEE Frontiers in Education Conference (FIE)  
In this paper, we develop student feedback mining system (SFMS) which applies text analytics and opinion mining approach to provide instructors a quantified and exhaustive analysis of the qualitative feedback  ...  from students and avail insights on their teaching practices and this in turn will lead to improved student learning.  ...  Opinion mining, topic extraction and NLP techniques [8] [15] [16] from the text analytics and linguistics research are widely popular for mining users' comments in social media.  ... 
doi:10.1109/fie.2015.7344296 dblp:conf/fie/NitinGS15 fatcat:kammtxqyqzb4fct6rcb3m4bilu

Deep Tweets Analyzer Model for Twitter Mood Visualization and Prediction Based Deep Learning Approach

Maha Alghalibi, Adil Al-Azzawi, Kai Lawonn
2019 International Journal of Computer and Communication Engineering  
It is concerned with Natural Language Processing (NLP)-based sentiment analysis and Deep Learning framework for Twitter's opinion mining visualization and classification.  ...  The presented system is monitoring Twitter streams from both the media and the public.  ...  They developed a free and open source system that can take the opinion of users in raw text format and produce easy-to-interpret visualization of opinion mining and sentiment analysis result on a social  ... 
doi:10.17706/ijcce.2019.8.1.1-17 fatcat:k7qxurio3bhvdbrzztcighltdu

Twitter's Sentiment Analysis on Gsm Services using Multinomial Naïve Bayes

Aisah Rini Susanti, Taufik Djatna, Wisnu Ananta Kusuma
2017 TELKOMNIKA (Telecommunication Computing Electronics and Control)  
Multinomial Naïve Bayes Tree, adapted from the method of Multinomial Naïve Bayes and Decision Tree, is one technique in data mining used to classify the raw data or feedback from customers.Multinomial  ...  sentiment opinion towards telecommunication providers in Indonesia.  ...  Data preparation yielded 5210 commentsconsisted of the ads from provider and comments from Twitter user. The data mining was conducted from January 3, 2016 to January 5, 2016.  ... 
doi:10.12928/telkomnika.v15i3.4284 fatcat:afdit4i5mfgx7avakp5otdfihy

VISA

Dongxu Duan, Weihong Qian, Shimei Pan, Lei Shi, Chuang Lin
2012 Proceedings of the 5th International Symposium on Visual Information Communication and Interaction - VINCI '12  
customers.  ...  The opinion mining methods proposed in the recent decade have formed a solid foundation to investigate the sentiment analysis tasks, but are often too complicated and scattered to serve the needs of real  ...  In both cases, visualization creates summaries from opinion mining results. Pulse [4] clustered reviews by topics and displayed the overall sentiment of these topics in a treemap.  ... 
doi:10.1145/2397696.2397700 dblp:conf/vinci/DuanQPSL12 fatcat:qauz3wc3dzeynar7vafqdbm54q

Sentiment analysis

Amitava Das, Sivaji Bandyopadhyay, Björn Gambäck
2012 Proceedings of the 2nd International Conference on Web Intelligence, Mining and Semantics - WIMS '12  
In this paper we address the Sentiment Analysis problem from the end user's perspective.  ...  To meet the requirement we propose a relatively generic opinion 5Ws structurization, further used for textual and visual summary and tracking.  ...  ., [11] present a system called Pulse, extracts topic-sentiment from customer written review, which is in general free text.  ... 
doi:10.1145/2254129.2254173 dblp:conf/wims/DasBG12 fatcat:hab636zklvgavlvz67qpepkutq
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