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Promoting Public Engagement during the COVID-19 Crisis: How Effective Is the Wuhan Local Government's Information Release?

Yi Yang, Wen Deng, Yi Zhang, Zijun Mao
2020 International Journal of Environmental Research and Public Health  
Based on the media richness, dialogic loop, and a series of theoretically relevant factors, such as content type, text length, and information source, we try to examine how citizen engage with their local  ...  Text length is significantly positively associated with citizen engagement through government social media. However, posts containing information sources have a negative impact on citizen engagement.  ...  Acknowledgments: The authors appreciate the College of Public Administration and Huazhong University of Science &Technology for research support for this article.  ... 
doi:10.3390/ijerph18010118 pmid:33375307 fatcat:lcrygm5xnjhbxa7vavppfcool4

Facebook as an official communication channel in a crisis

Susan Atkinson, Chris Kim, Jee Young Lee
2021 Australian Journal of Emergency Management  
Staying up to date with information and news is particularly vital in crises such as bushfires.  ...  A content analysis of over 600 posts revealed marked differences in approaches. The study revealed the benefits of using a combination of text, images and infographics in communication activities.  ...  Use of visual content in social media crisis communication As shown in Table 2 , NSW RFS used a combination of text and images with infographics.  ... 
doi:10.47389/36.1.92 fatcat:b2ezn3cez5d27exvz5e2gzudyy

Planned Parenthood takes on Live Action: An analysis of media interplay and image restoration strategies in strategic conflict management

Leslie Rasmussen
2015 Public Relations Review  
A content analysis was performed to investigate the use of social media and controlled online media of two parties engaged in conflict and to explore the interplay with traditional media.  ...  Planned Parenthood launched a campaign to retain funding using social media and controlled online media, and attempted restore its image as a reputable healthcare provider while engaged in conflict with  ...  The availability of non-official sources and citizen-generated content has dramatically increased recently, and while the media dominantly used official sources in this case, there may be a new shift toward  ... 
doi:10.1016/j.pubrev.2015.01.004 fatcat:5b2ho5tcunhydnuekjvpb4bzkm

Social Media Use for Crisis and Emergency Risk Communications During the Zika Health Crisis

Loni Hagen, Stephen Neely, Ryan Scharf, Thomas E. Keller
2020 Digital Government: Research and Practice (DGOV)  
leaders across various levels of government engage with the public during times of crisis.  ...  Many public officials and government agencies are facing increased pressure to utilize social media as a crisis communications tool.  ...  A previous version of this article was published in "Government Social Media Communications during Zika Health Crisis."  ... 
doi:10.1145/3372021 fatcat:ksp34566ibbodpsqbzwlfikiqa

Active listening in the management of crisis communication: Case study of the 2017 terrorist attack in Barcelona

Francisco-Javier Cristófol, Jordi De-San-Eugenio-Vela, Francisco-Javier Paniagua-Rojano
2020 Communication & Society  
The results show how, in a context of crisis communication, the messages posted by the Mossos d'Esquadra's Twitter account transcend mere service information to become an asset of public relations, engagement  ...  Additionally, and as a result of this research, semi-structured interviews were conducted with eight experts in crisis communication, with the aim of determining, within the framework of this case study  ...  In addition, @mossos went one step further, including in Twitter a basic public relations action in crisis management by facilitating the access of the media to official sources.  ... 
doi:10.15581/ fatcat:ln7jy25wlfetfeqdobvm6vgdtm

Unpacking the Impacts of Social Media Upon Crisis Communication and City Evacuation [chapter]

Layla J. Branicki, Doreen A. Agyei
2014 City Evacuations: An Interdisciplinary Approach  
The chapter specifically addresses two interrelated findings: the opportunities for and threats to official crisis communication that emerge from the introduction and uptake of social networking technologies  ...  It draws upon data from three highly varied UK city locations in order to examine the impact of social networking technologies upon official (i.e. first responder, local authority or national government  ...  establishing and using communication channels to engage with the wider public.  ... 
doi:10.1007/978-3-662-43877-0_2 fatcat:avzx5x5i7ney5bgi2npnpljdca

Analysis of COVID-19 news coverage by Televisión Española (TVE1)

Gloria Rosique-Cedillo, Paz-Andrea Crisóstomo-Flores
2022 Communication & Society  
This article analyzes the news coverage of the COVID-19 health crisis by Televisión Española (TVE1), to determine if this media reported the news with rigor and in accordance with journalism professional  ...  For this purpose, content analysis was conducted on the universe of news stories (n=1,449) in the TVE1 daily newscast, starting with the first outbreak of the pandemic on the Iberian Peninsula on February  ...  health-related affairs, to contribute to TVE offering quality information in accordance with its public service, an issue of vital importance in the face of a health crisis. : a) Official sources: institutional  ... 
doi:10.15581/ fatcat:avanlmzoxzd3naqth5j7hgzctu

On Social Media and Government of the journal Information Polity

Rodrigo Sandoval-Almazan, Andrea Kavanaugh, J. Ignacio Criado
2021 Information Polity  
We also want to thank everyone involved in making this Special Issue possible at Information Polity, in particular, Albert Meijer and William Webster, the co-editors in chief, for encouraging and supporting  ...  In addition, the expertise and insightful comments provided by reviewers have been very valuable in improving the manuscripts. We thank them for their generosity.  ...  The study confirms that local public authorities used SM for intensely engaging with citizens during the crisis.  ... 
doi:10.3233/ip-219012 fatcat:3ud7rofisvdxbeom5vwtxa45ta

Crisis Informatics

Christine Hagar
2014 Journal of Geography & Natural Disasters  
The combination of a vast amounts of official sources of information and citizen generated content created and disseminated via social media, adds to information overload in crises.  ...  Information overload occurs from official and multiple unofficial citizen generated content.  ... 
doi:10.4172/2167-0587.1000e115 fatcat:3afbxhwdcrhzxej2nxxx2er5rq

Engagement Analysis of Canadian Public Health and News Media Facebook Posts and Sentiment Analysis of Corresponding Comments during COVID-19

Melissa MacKay, Taylor Colangeli, Sydney Gosselin, Sophie Neumann, Andrew Papadopoulos
2022 Psych  
Our research examined how the public responded to official actors' Facebook posts during COVID-19 and examined the comment sentiment and post engagement rates.  ...  CBC News and CTV News received a greater proportion of negative comments and a lower average post engagement rate compared with Healthy Canadians.  ...  Facebook is widely used by crisis actors in Canada, including public health officials, the government, politicians, and news media, and allows the public to participate in the  ... 
doi:10.3390/psych4010005 fatcat:dsnwtbm5rraptod5qjxleabsfy

A Work-In-Process Literature Review: Incorporating Social Media in Risk and Crisis Communication

Shari R. Veil, Tara Buehner, Michael J. Palenchar
2011 Journal of Contingencies and Crisis Management  
By marrying literature and examples of social media use with best practices in risk and crisis communication, this study demonstrates how communicators can embrace social media tools to better manage a  ...  social media tools in risk and crisis communication.  ...  Before the onset of a crisis, networking with other official sources is imperative to ensure consistent messages.  ... 
doi:10.1111/j.1468-5973.2011.00639.x fatcat:4tscy46xyngojk7eef2n4wkyny

Crisis communication, learning and responding: Best practices in social media

Xialing Lin, Patric R. Spence, Timothy L. Sellnow, Kenneth A. Lachlan
2016 Computers in Human Behavior  
This essay describes best practices in crisis communication specifically through the use of social media.  ...  It provides suggestions and approaches for improving the effectiveness of crisis communication and learning with and between organizations, governments and citizens.  ...  Actively engage in dialogue online Risk and crisis managers, as well as public health practitioners, should actively engage in ongoing conversations online with the public, listening to stakeholders' concerns  ... 
doi:10.1016/j.chb.2016.05.080 fatcat:gznfitgi4vaavavb5fx4tyaery

What drives citizen engagement in government TikTok during public health emergencies: The case of COVID-19 (Preprint)

Qiang Chen, Chen Min, Wei Zhang, Xiaoyue Ma, Richard Evans
2020 Journal of Medical Internet Research  
During the COVID-19 pandemic, growth in citizen engagement with social media platforms has enabled public health departments to accelerate and improve health information dissemination, developing transparency  ...  In light of these benefits, it is imperative to learn the antecedents and underlying mechanisms for this in order to maintain and enhance engagement.  ...  and content type on the three dimensions of citizen engagement with the official TikTok account of the NHCC.  ... 
doi:10.2196/21463 pmid:33481756 fatcat:zxmqjavxwvdrphjhrtokcq7mcy

A content analysis of Canadian influencer crisis messages on Instagram and the public's response during COVID-19

Melissa MacKay, Caitlin Ford, Taylor Colangeli, Daniel Gillis, Jennifer E. McWhirter, Andrew Papadopoulos
2022 BMC Public Health  
Social media has become an important communication channel during COVID-19 where official actors, influencers, and the public are co-creating crisis messages.  ...  Thirty-three influencer accounts resulted in a total of 2,642 Instagram posts collected, along with 461,436 comments, which showed overall low use of constructs in both captions and images.  ...  fear content but low efficacy content and resulted in low engagement [39] .  ... 
doi:10.1186/s12889-022-13129-5 pmid:35428287 pmcid:PMC9010933 fatcat:p7yibumkdbeu3ov5xjxxymnmsu

Examining Social Media Crisis Communication during Early COVID-19 from Public Health and News Media for Quality, Content and Corresponding Public Sentiment

Melissa MacKay, Taylor Colangeli, Daniel Gillis, Jennifer McWhirter, Andrew Papadopoulos
2021 International Journal of Environmental Research and Public Health  
Rising COVID-19 cases in Canada in early 2021, coupled with pervasive mis- and disinformation, demonstrate the critical relationship between effective crisis communication, trust, and risk protective measure  ...  The quality and content of Canadian public health and news media crisis communication on Facebook were evaluated to understand the use of key guiding principles of effective crisis communication, the focus  ...  Among the key actors that can influence the trajectory of a crisis are public health officials and news media.  ... 
doi:10.3390/ijerph18157986 fatcat:xkmfd2udmbhujiybjaewkgv2bi
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