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Impact of the CRM System and Time Management on Organizational Effectiveness and Performance: Case Study of an E-Commerce Micro Enterprise

Arkadiusz Januszewski, Kinga Krupcala
It also became one of the reasons for the failure of the first CRM implementation in the company.  ...  In addition, the lack of knowledge of IT management support tools, training, as well as the non-intuitive nature of the CRM system resulted in barriers preventing a further use of the system.  ...  In terms of the IT system, the CRM is defined as an IS that supports the work of marketing, sales, service or contact centre departments.  ... 
doi:10.35808/ersj/2015 fatcat:4adowdonyzbotccbn3l5cgzyie

The Comparison of Customer Relationship Management (Crm) in Czech Small and Medium Enterprises According to Selected Characteristics in the Years 2015, 2010 and 2005

Halina Starzyczná, Pavlína Pellešová, Michal Stoklasa
2017 Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis  
It turns out that the CRM can be beneficial for SMEs, so it should be implemented in its management system.  ...  The Comparison of Customer Relationship Management (Crm) in Czech Small and Medium Enterprises According to Selected Characteristics in the Years 2015, 2010 and 2005.  ...  Acknowledgement The paper was developed based on research carried out in order to ensure the sustainability of the project OP VK no.  ... 
doi:10.11118/actaun201765051767 fatcat:pkg2fl5hmzhs5gumgrsgui6oye

A case study of emergent and intentional organizational change: some implications for customer relationship management success

C.-E. Wikstrom
2004 37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the  
The challenge of managing organizational change has been raised as a potential factor affecting the successful outcome of CRM efforts.  ...  However, there are mixed results as to how successful firms have been in implementing customer relationship management systems.  ...  1 We would like to thank the members of Tieto-X Plc who participated in this research, and especially Juho Karjalainen and Asko Vainionpää for their valuable support.  ... 
doi:10.1109/hicss.2004.1265417 dblp:conf/hicss/Wikstrom04 fatcat:3y7khrz5dvh7nc446n4vw23pia

The Indianapolis Motor Speedway

Timothy Brunnemer, James R. Buffington, Jeffrey S. Harper
2011 Journal of Business Case Studies (JBCS)  
This case study is intended to illustrate the issues surrounding planning and implementation of an enterprise system in a large organization with disparate business functions, with particular emphasis  ...  It is recommended for either undergraduate- or graduate-level course work.  ...  Customer entries would be unique to each functional area of the Speedway, which required the IS department to manually compile and merge data for organizational reporting.  ... 
doi:10.19030/jbcs.v4i12.4822 fatcat:2zan2fjehjexdmtk4vcir2xf54

The determinant factors for the adoption of CRM in the Palestinian SMEs: The moderating effect of firm size

Omar Hasan Salah, Zawiyah Mohammad Yusof, Hazura Mohamed
2021 PLoS ONE  
This study aims to examine the moderating effects of the firm size in the adoption of CRM in the Palestinian SMEs.  ...  CRM adoption can provide innumerable benefits to the SMEs performance, including solving customer problems in a timely manner, enhancing customer satisfaction by appointing an expert to solve issues and  ...  Acknowledgments The study is financially supported by Center for Software Technology and Management, Faculty of Information Science and Technology, Universiti Kebangsaan Malaysia and Palestine Technical  ... 
doi:10.1371/journal.pone.0243355 pmid:33662987 pmcid:PMC7932763 fatcat:hi4epjxxfjelthgt4nryjlojuq

A method for consolidating application landscapes during the post-merger-integration phase

A Freitag, F Matthes, C Schulz
2010 Proceedings of the International Multiconference on Computer Science and Information Technology  
Taking into account the role and importance of IT in modern business models, the consolidation of application landscapes and technical infrastructure represents a challenging exercise performed during  ...  Still, empirical studies reveal high failure rates regarding the achievement of previously defined objectives.  ...  Typically, the main IT integration work is performed during the PMI phase by means of one to more dedicated project(s).  ... 
doi:10.1109/imcsit.2010.5679729 fatcat:cctffbs2hneznezq54egesg6ya

The Association between Communication, Customer Relationship Management and Organisational Performance: Evidence from the Saudi Arabia Hospitals

Yaser Salman Alsharari, Fadzil Shah Bin Aziz, Che Azlan Bin Taib, Rushami Zien Yusoff
2017 Journal of Management Research  
This research aims to examine the influence of the communication, customer relationship management on organisational performance among Saudi Arabia Hospitals.  ...  Furthermore, to exam the study model, the survey questionnaire was used to collect data 154 hospitals randomly chosen from 259 government hospitals in Saudi Arabia.  ...  segment of the nation's incomes (Ministry of Finance report, 2010).  ... 
doi:10.5296/jmr.v9i4.11776 fatcat:abvawkq5freoria5l3nmn5o2ru

Crumb Rubber Modifier in Road Asphalt Pavements: State of the Art and Statistics

Sara Bressi, Nicholas Fiorentini, Jiandong Huang, Massimo Losa
2019 Coatings  
The paper reports the results of an accurate data analysis derived from an extensive literature review of existing processes, technologies, and materials within construction of infrastructure.  ...  Furthermore, an in-depth analysis of a set of important properties of Crumb Rubber Modified Asphalt has been carried out—fabrication parameters, standard properties, high and low-temperature performance  ...  Figure 11 . 11 Comparison of rheological properties: (a) the number of studies reporting a higher value of the complex modulus for each CRM binder compared to traditional binder; and (b) the number of  ... 
doi:10.3390/coatings9060384 fatcat:shji4dvygratpdk7cetuewgqri

Human Factors Approaches and Models in LOC-I Accident Analysis and Prevention: Flight Crew Resource Management Techniques as a Risk Mitigation Tool

Ivan Sikora, Benjamin L. Hari, Moritz Hanusch
2020 International Journal of Safety and Security Engineering  
LOC-I accident analysis In its dedicated "Loss of Control In-Flight Accident Analysis Report 2010-2014" [8] , the International Air Transport Association (IATA) has defined LOC-I as follows: "LOC-I refers  ...  Analysing the rationale, in its Safety Report 2015, IATA states that "the generally high reliability and usefulness of automated systems pose the question of whether the high amount of flight hours spent  ... 
doi:10.18280/ijsse.100301 fatcat:2tnszzuuandyvjag5ut4a4gt44

Impact and Implementation of Simulation-Based Training for Safety

Federico F. Bilotta, Samantha M. Werner, Sergio D. Bergese, Giovanni Rosa
2013 The Scientific World Journal  
SBT remains an option in many medical schools and continuing medical education curriculums (CMEs), though its use in training has been shown to improve clinical practice.  ...  Future simulation-based anesthesiology training research needs to develop methods for measuring both the degree to which training translates into increased practitioner competency and the effect of training  ...  Acknowledgment The authors would like to thank the Ohio State University Department of Anesthesiology Research team for numerous manuscript reviews and suggestions for improvement.  ... 
doi:10.1155/2013/652956 pmid:24311981 pmcid:PMC3842047 fatcat:zsqfqmc4k5b2fjoqnpauzlojva

Technical Challenges of Utilizing Ground Tire Rubber in Asphalt Pavements in the United States

Rouzbeh Ghabchi, Amir Arshadi, Musharraf Zaman, Ferrella March
2021 Materials  
Currently, several Departments of Transportation (DOTs) in the U.S. do not allow use of GTR in asphalt mixes.  ...  of hot mix asphalt (HMA) containing GTR and GTR performance when combined with virgin materials.  ...  Acknowledgments: The research team would like to express its sincere thanks to Redmond (Red) Clark, the president of Asphalt Plus, LLC, for sharing his knowledge, up-to-date technical content, documents  ... 
doi:10.3390/ma14164482 pmid:34443006 pmcid:PMC8399538 fatcat:ai6mudvs55bjri32eaf5citk44

The Adoption of CRM Initiative among Palestinian Enterprises: A Proposed Framework

2019 Interdisciplinary Journal of Information, Knowledge, and Management  
management (CRM) refers to the use of the process, information, technology, and people for the management of the interactions between the organization and its customers.  ...  This low rate may be attributed to the lack of important factors that guide CRM adoption, and as such, the present study attempts to investigate the factors affecting CRM adoption in Palestinian SMEs.  ...  ACKNOWLEDGMENT The study is financially supported by Research Grant GUP-2017-046, Universiti Kebangsaan Malaysia, and the Public Services Department of Malaysia.  ... 
doi:10.28945/4447 fatcat:4sljzevkvvd6pcwutfrf4ghory

Crew Resource Management: A Literature Review

Robert Kaps, Ran Keren-Zvi, Jose Ruiz
1999 Journal of Aviation/Aerospace Education & Research  
These were W e r refined to key topics of a) the current status of CRM training and research, b) evolution of CRM concepts, c) measuring methods, and d) application of CRM.  ...  However, because of its importance to the aviation community and the airlines in particular, there is a small but growing community of researcher and academicians that are specializing in its postulates  ...  Cross-cultural data on stress and fatigue are presented to highhght the influence of attitudes toward stress in a system dedicated to managing error. 18. Mortag, K.  ... 
doi:10.15394/jaaer.1999.1219 fatcat:mtkfegvdkjfwhcrdtysp2hz7py

The CRM behaviour theory – Managing corporate customer relationships in service industries

Michael Labus, Merlin Stone
2010 Journal of Database Marketing & Customer Strategy Management  
Shifting the perspectives towards academic analyses of professional CRM project failure, CRM scholars seem to refl ect and learn very little from the identifi ed causes of CRM failure -for example, the  ...  A better elaboration of dynamic perspectives of CRM is needed to improve understanding of CRM causalities, that is, Systems Theory 24 and Systems Thinking. 25 literature.  ... 
doi:10.1057/dbm.2010.17 fatcat:piipan3xnna3jizd2nekitpldi

Fashion retailing in the new economy: the case of SMEs

Lisa Donnell, Karise Hutchinson, Andrea Reid, Stephen M. Wigley
2012 International Journal of Retail & Distribution Management  
Findings -The findings of this paper highlight, first, the need for formal CRM intervention; and, second, the issues involved in the implementation of a loyalty program.  ...  Purpose -The purpose of this paper is to identify how small to medium-sized enterprise (SME) fashion retailers can achieve a true understanding of customer trends to close the needs to offer gap in a highly  ...  In terms of staff understanding and commitment to the new loyalty card program, it was soon evident that each department was operating in departmental "silos" and failed to take into account the common  ... 
doi:10.1108/09590551211274919 fatcat:szs3jdebojapxl527vlsavzr6y
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