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Accordingly, this paper studies methods to develop a software agent for monitoring its users' interactions with businesses (PISAGOR). ... We demonstrate via a case study how PISAGOR can detect if a user's interactions are not progressing well and identify a problem for the user to take action. ... We thank the anonymous reviewers for their useful comments and suggestions. ...doi:10.1007/s10115-015-0848-1 fatcat:sclot4crsrfxtjzdpriubsrepy