1 Hit in 2.3 sec

PISAGOR: a proactive software agent for monitoring interactions

Özgür Kafalı, Pınar Yolum
2015 Knowledge and Information Systems  
Accordingly, this paper studies methods to develop a software agent for monitoring its users' interactions with businesses (PISAGOR).  ...  We demonstrate via a case study how PISAGOR can detect if a user's interactions are not progressing well and identify a problem for the user to take action.  ...  We thank the anonymous reviewers for their useful comments and suggestions.  ... 
doi:10.1007/s10115-015-0848-1 fatcat:sclot4crsrfxtjzdpriubsrepy