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An integrated approach to emotional speech and gesture synthesis in humanoid robots

Philipp Robbel, Mohammed E. Hoque, Cynthia Breazeal
2009 Proceedings of the International Workshop on Affective-Aware Virtual Agents and Social Robots - AFFINE '09  
Additionally, we synthesize gestures and facial expressions on the robot that magnify the effect of the conveyed emotional state of the robot.  ...  Responses are selected both in terms of content and emotional quality of the voice.  ...  The purpose of this platform is to support research and education goals in human-robot interaction, teaming, and social learning.  ... 
doi:10.1145/1655260.1655266 fatcat:y5qpui73dbg25lvi2ofrvexwje

Social and Emotional Etiquette of Chatbots: A Qualitative Approach to Understanding User Needs and Expectations [article]

Ekaterina Svikhnushina, Pearl Pu
2020 arXiv   pre-print
More importantly, users' intention to accept emotional chatbots seem to hinge on how these agents respond to our specific emotions, rather than just the ability to detect human emotions.  ...  To conclude, we summarized a set of emotion interaction patterns that inspire users' intention to adopt such technology as well as guidelines useful for the development of emotionally intelligent chatbots  ...  The authors also express gratitude to all the participants for sharing their ideas, and to Anuradha Welivita Kalpani, Kavous Salehzadeh Niksirat, and Yubo Xie for assisting the note-taking process during  ... 
arXiv:2006.13883v2 fatcat:wedsw5qylreutbx7wpiwnwamoa

Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis

Jasper Feine, Stefan Morana, Ulrich Gnewuch
2019 International Conference on Wirtschaftsinformatik  
Second, we investigate the relationship between objectively computed sentiment scores of dialogs and subjectively measured CSES values.  ...  In this context, service providers face the challenge of measuring chatbot service encounter satisfaction (CSES), as most approaches are limited to post-interaction surveys that are rarely answered and  ...  In addition, chatbots can also take the role of first tier support agents and assist customer service employees.  ... 
dblp:conf/wirtschaftsinformatik/FeineMG19 fatcat:7ffu5tv7kjc5vpq5vf5qg52fai

Affect and Social Processes in Online Communication--Experiments with an Affective Dialog System

Marcin Skowron, Mathias Theunis, Stefan Rank, Arvid Kappas
2013 IEEE Transactions on Affective Computing  
This paper presents an integrated view on a series of experiments conducted with an affective dialog system, applied as a tool in studies of emotions and social processes in online communication.  ...  The different realizations of the system are evaluated in three experimental setups in order to verify effects of affective profiles, as well as of fine-grained communication scenarios on users' expressions  ...  ACKNOWLEDGMENTS The Austrian Research Institute for AI (OFAI) is supported by the Austrian Federal Ministry for Transport, Innovation, and Technology.  ... 
doi:10.1109/t-affc.2013.16 fatcat:im7vs54csjg6hdxmdci6jywrzq

A Voice Interactive Multilingual Student Support System using IBM Watson [article]

Kennedy Ralston, Yuhao Chen, Haruna Isah, Farhana Zulkernine
2019 arXiv   pre-print
Chatbots, also known as dialogue systems, interactive conversational agents, or virtual agents are an example of such systems used in a wide variety of applications ranging from customer support in the  ...  The chatbot could also be adapted for use in other application areas such as student info-centers, government kiosks, and mental health support systems.  ...  [25] used Watson Personality Insights to predict the satisfaction of a customer after an interaction with a customer service agent via social media.  ... 
arXiv:2001.00471v1 fatcat:loggq5qv6bdurjkkq37532e75y

A Multi-Turn Emotionally Engaging Dialog Model [article]

Yubo Xie, Ekaterina Svikhnushina, Pearl Pu
2020 arXiv   pre-print
However, they do not explicitly learn the subtle emotional interactions captured in human dialogs.  ...  the desired emotion response.  ...  [14] developed a customer support neural chatbot, capable of generating dialogs similar to the humans in terms of empathic and passionate tones, potentially serving as proxy customer support agents  ... 
arXiv:1908.07816v3 fatcat:jax6zgnxdfextg7f2zrsmhyiei

Towards Multi-Turn Empathetic Dialogs with Positive Emotion Elicitation [article]

Shihang Wang, Xinchao Xu, Wenquan Wu, Zheng-Yu Niu, Hua Wu, Haifeng Wang
2022 arXiv   pre-print
In this task, the agent conducts empathetic responses along with the target of eliciting the user's positive emotions in the multi-turn dialog.  ...  In these dialogs, the agent tries to guide the user from any possible initial emotional state, e.g., sadness, to a positive emotional state.  ...  In particular, the agents could provide emotional support and prevention measures in against of the increasing stress level of individuals.  ... 
arXiv:2204.10509v1 fatcat:rujigikggjcghi2ivcp6dv2mda

Modelling Chatbots with a Cognitive System Allows for a Differentiating User Experience

Eric Michiels
2017 The Practice of Enterprise Modeling  
User Experience is a key differentiator in the era of Digital Disruption. Chatbots are increasingly considered as part of a delighting User Experience.  ...  Thanks to Cognitive Systems and associated modelling tools, effective Chatbot dialogs can be developed in an agile manner, while respecting the enterprise strategy.  ...  Expect the hype to continue throughout 2017 and 2018 as vendors add offerings, the media publishes articles and the social media buzz.  ... 
dblp:conf/ifip8-1/Michiels17 fatcat:e2dltrn34jagbiblzl77eleymu

Guest editorial: Opportunities and challenges at the crossroads of communication and services

Annouk Lievens, Peter Neijens, Patrick De Pelsmacker
2022 Journal of Service Management  
These propositions explicitly incorporate a PR communication perspective by building on four influential social media-related theoretical elements: dialog, engagement, social presence and conversational  ...  A conversational agent, usually in the form of Internet chatbots or portable devices, is an interactive customer communication technology, a dialog system to converse with a human that conducts natural  ...  Other papers focus on a further exploration of how the digital landscape creates new opportunities for brand communication to build customer engagement and -more particularly-social media communication  ... 
doi:10.1108/josm-07-2022-489 fatcat:dwuutuibzfbihmcwusl2jofoia

A Technical Survey on the Modeling of Topical Bot

Aishna Gupta, Anuska Rakshit
2021 American Journal of Software Engineering and Applications  
The first-generation conversational AI models were simply focused on short task-oriented dialogs, such as telling jokes, the weather of the day, or playing songs.  ...  These models can identify whether the user is female/male/other, detect the change in the user's emotion during the conversation and switch the topic of discussion accordingly.  ...  Acknowledgements We would to thanks our respected professor and colleagues, who helped us in every possible way, whenever we needed in doing this wonderful research paper.  ... 
doi:10.11648/j.ajsea.20211001.12 fatcat:bb7yfm4hhrfepkmhinksvp2iey

Editorial for the 3rd Workshop on Affective Content Analysis (AffCon) at AAAI 2020

Niyati Chhaya, Kokil Jaidka, Jennifer Healey, Lyle Ungar, Atanu R. Sinha
2020 AAAI Conference on Artificial Intelligence  
Kraut contributed a social psychology perspective to the discussion of interactive affect, covering aspects of social agency and support in support groups.  ...  A new dataset, titled the OffMyChest dataset, was released alongwith two complementary challenges to model disclosure and supportive behavior in social media discussions.  ...  cellent job of reviewing the submissions. All PC members are documented on the AffCon-19 website 10 .  ... 
dblp:conf/aaai/ChhayaJHUS20 fatcat:65k3bapbavcdxazavbmzzurevu

Exploring Perceived Emotional Intelligence of Personality-Driven Virtual Agents in Handling User Challenges

Xiaojuan Ma, Emily Yang, Pascale Fung
2019 The World Wide Web Conference on - WWW '19  
If it is the author's pre-published version, changes introduced as a result of publishing processes such as copy-editing and formatting may not be reflected in this document.  ...  For a definitive version of this work, please refer to the published version.  ...  ACKNOWLEDGMENTS This work is supported by by Hong Kong ITF Grant no. ITS/319/16FP.  ... 
doi:10.1145/3308558.3313400 dblp:conf/www/MaYF19 fatcat:lbg2brnoubekvmmdm3qeienhvy

Developing Enhanced Conversational Agents for Social Virtual Worlds

David Griol, Araceli Sanchis, José Manuel Molina, Zoraida Callejas
2019 Neurocomputing  
In this paper, we present a methodology for the development of embodied conversational agents for social virtual worlds.  ...  Our proposal has been evaluated with the successful development of an embodied conversational agent which has been placed in the Second Life social virtual world.  ...  Acknowledgements Work partially supported by Projects TRA2015-63708-R and TRA2016-78886-C3-1-R.  ... 
doi:10.1016/j.neucom.2018.09.099 fatcat:ttgl4eyrhjfdbjtajwsizuzbqq

Motivations, Classification and Model Trial of Conversational Agents for Insurance Companies [article]

Falko Koetter, Matthias Blohm, Monika Kochanowski, Joscha Goetzer, Daniel Graziotin, Stefan Wagner
2018 arXiv   pre-print
In this work we investigate the potential use of conversational agents in insurance companies by determining which classes of agents are of interest to insurance companies, finding relevant use cases and  ...  Based on this approach, we derive key findings for conversational agent implementation in insurance companies.  ...  Human handover Customers often use social media channels to escalate an issue in the expectation of a human response, instead of an automated one.  ... 
arXiv:1812.07339v2 fatcat:oao262juofdrbnw2aoknq2o6xe

Report from the NSF Future Directions Workshop, Toward User-Oriented Agents: Research Directions and Challenges [article]

Maxine Eskenazi, Tiancheng Zhao
2020 arXiv   pre-print
Any opinions, findings and conclusions or future directions expressed in this document are those of the authors and do not necessarily reflect the views of the National Science Foundation.  ...  In the breakout sessions that followed, the participants defined the main research areas within the domain of intelligent agents and they discussed the major future directions that the research in each  ...  The advances have been triggered, in many cases, by the interest in understanding emotion in social media. This technology can also be incorporated in emotion-aware, user-oriented agents.  ... 
arXiv:2006.06026v1 fatcat:h2hbe4cr6vajvca4oqkfrmf5oa
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