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Multi-focal learning and its application to customer service support

Yong Ge, Hui Xiong, Wenjun Zhou, Ramendra Sahoo, Xiaofeng Gao, Weili Wu
2009 Proceedings of the 15th ACM SIGKDD international conference on Knowledge discovery and data mining - KDD '09  
As a result, it is necessary to identify those natural focal groups and exploit them for learning at different focuses.  ...  The multi-focal learning problem is motivated by numerous real-world learning applications.  ...  ACKNOWLEDGEMENTS This research was partially supported by an IBM 2008 Innovation Award and the National Science Foundation (NSF) of USA via grant number CNS 0831186.  ... 
doi:10.1145/1557019.1557062 dblp:conf/kdd/GeXZSGW09 fatcat:7nriujra6nay7eekknt3efxrvy

Innovation Pedagogy for Universities of Applied Sciences

Juha Kettunen
2011 Creative Education  
It is based on customer-oriented and multi-field needs of working life; integrates applied research and development and entrepreneurship with education in a flexible way; and promotes regional and international  ...  This approach is clearly wider than the traditional individual-based learning, because it emphasises group-based and networked learning to promote innovations in working life.  ...  The universities of applied sciences, which want to meet multi-field customer needs, develop their processes and structures to support multi-field teams of research and development.  ... 
doi:10.4236/ce.2011.21008 fatcat:odp5eifn3fa7fhvn5fdp42yvca

How A Knowledge Graph Became The Focal Point Of The Internal Knowledge Hub In A Software Company

Andreas Blumauer
2022 Zenodo  
It will cover methodologies, architecture, implemented governance models, and the added value from a business perspective.  ...  This presentation provides deep insights into the methodology used to develop the Semantic Web Company's Knowledge Hub as a core element of a broader knowledge management strategy.  ...  Efficient on-boarding of new employees Learn from clients Alliances/ Applications Netzworks Learn from Learn from use cases partners projects and customer 2.  ... 
doi:10.5281/zenodo.6522636 fatcat:2wt6fgabdfe53e5y4wkksp3dzi

How to apply academic supply chain management: The case of an international university

G. Gopalakrishnan
2015 Management : Journal of Contemporary Management Issues  
It will then do a thorough analysis of the internal and external environment.  ...  They can also be developed and applied in the service industry by focusing on the service based supply chain.  ...  As the focal firm in this supply chain, it is vital for RMIT to play its role and ensure that there is a two-way communication between the upstream (suppliers), focal firm (RMIT), downstream (customers  ... 
doaj:c1d52b780aeb461a8c535e6b59f17d0e fatcat:orwxukr4e5eqvdyey7t3ig2uqe

Security and Privacy in Mobile Cloud Computing

2019 VOLUME-8 ISSUE-10, AUGUST 2019, REGULAR ISSUE  
As the data is scattered preparing and getting to it with cell phones all the trade encounters the framework so it is powerless against strike.  ...  Versatile Cloud Computing is the most basic fields with creating age of the present fast web utilizing and Mobile world close-by its uses it needs to goes facing a fragment of the issues.  ...  Infrastructure as a Service(IaaS) Software as a service (SaaS): The supplier permit the client just to utilize its applications eg Google, Google Docs, Facebook, Twitter, Yahoo Platform as a Service (PaaS  ... 
doi:10.35940/ijitee.i3258.0789s319 fatcat:g7fkhpeqdvfk3hysrrq3qdj6o4

The Integration of Extended Supply Chain with Sales and Operation Planning: A Conceptual Framework

Md. Rokonuzzaman
2018 Logistics  
It also aims to facilitate better multi-criteria decisions throughout the extended supply chain.  ...  to bring the proficiency of multi-criteria decisions and actions in the entire supply chain network.  ...  Therefore, the focal firm's S&OP needs to aim at extending services through its supply chain, such as responses to customer complaints, after-sale services, and so forth. [138] .  ... 
doi:10.3390/logistics2020008 fatcat:ydrkosownjbcdafoncvelft7ue

Customer Channel Migration and Firm Choice: The Effects of Cross-Channel Competition

Jing Li, Umut Konuş, Fred Langerak, Mathieu C.D.P. Weggeman
2016 International Journal of Electronic Commerce  
Furthermore, we examine the effect of new online channel adoption on customer purchases (firm choice and order size) from the focal firm and its competitors.  ...  Retailers therefore should consider the effects of competitors' channel offerings and tailor their channel strategies to accommodate the various needs of new and existing customers, when they plan to introduce  ...  Acknowledgments The authors thank Jeroen Schepers at Eindhoven University of Technology, Koen Pauwels at Ozyegin University, and Hugh Wilson at Cranfield University for providing valuable comments on previous  ... 
doi:10.1080/10864415.2016.1204186 fatcat:bgustj3v3vgypgt7vmlyiy5v4i

Ubiquitous learning model based on platforms of multi-screen TV (uLMTV)

Gustavo Alberto Moreno López, Jovani Alberto Jiménez Builes, Edgar Jesús Ramírez Monsalve
2017 Dyna  
referencia para proyectar un servicio de u-learning.  ...  Los resultados demuestran un despliegue óptimo del video en diferentes dispositivos cuando se utiliza una plataforma de video multi-pantalla conectada a Internet, y muestran este modelo como una buena  ...  Acknowledgements The authors gratefully acknowledge the support given by Colciencias (National doctorate scholarship).  ... 
doi:10.15446/dyna.v84n203.64160 fatcat:ljeo6wooczgilfm2xvgzwq5fgu

A Roadmap For Customer Relationship Management

Mohammad Dadashzadeh, Krishnan Krishnaiyer, Ashok Ramkumar, Sriram Swaminathan
2011 International Business & Economics Research Journal  
cultivated to develop the organizations strategic plan for making the customer the focal point of all activities.  ...  In this paper, we contend that beyond serving as a buzzword and a passing fad to acquire an Information Technology (IT) solution from clamoring vendors, managements enthusiasm for CRM can effectively be  ...  Indeed, customer service and support representatives are, quite often, the first to learn that a customer is looking for, or needs, something new or improved.  ... 
doi:10.19030/iber.v1i12.4013 fatcat:jixmev2xybhkxp6rgaxul3rwqi

iSIM: An integrated design method for commercializing service innovation

Eng K. Chew
2015 Information Systems Frontiers  
Service innovation is focused on customer value creation. At its core, customer centric service innovation is technology-enabled, human-centered, and process-oriented.  ...  concept, service system, customer experience, service architecture and monetization into a coherent and end-to-end aligned integrated design method.  ...  Later, to leverage its unique IT assets and capabilities, the Amazon platform morphed again into an Application Service Provider offering (small) business customers pay-as-you-use SaaS (software as a service  ... 
doi:10.1007/s10796-015-9605-y fatcat:pzptxyxsmvbcdjqa26jxvypura

A comparative study of manufacturing and service sector supply chain integration via the uncertainty circle model

James Aitken, Paul Childerhouse, Eric Deakins, Denis Towill
2016 International Journal of Logistics Management  
Purpose -The purpose of this research is to contrast manufacturing and service sector supply chains in order to develop an audit methodology capable of providing objective, cross-sector comparisons of  ...  Design/Methodology/approach -A robust, site-based multi-method supply chain diagnostic for detecting manufacturing supply chain system uncertainty (QSAM) was modified for the service sector so as to yield  ...  Control uncertainty  Affects the focal company's ability to manage its activities and to transform customer orders into production targets and supplier raw material requests.  ... 
doi:10.1108/ijlm-03-2014-0047 fatcat:353aiwobvne2ppp7rzwqzq36dm

Dynamic Capabilities in Small Service Firms

Gabriel Beltran, Balasubramaniam Ramesh
2018 Engaged Management ReView  
Using a multi-site case study in four small service firms, we examine how the four dynamic capabilities identified by Pavlou and El Sawy (2011) -namely, the capabilities of sensing, learning, integrating  ...  We explore how dynamic capabilities manifest in small service firms and how these firms use IT to achieve these capabilities.  ...  They were satisfied with their IT resources that supported the learning capability and felt that they had adequate knowledge about how to use these IT resources.  ... 
doi:10.28953/2375-8643.1018 fatcat:z3cfmeqg7jbvljega3zayve2ry

The value of human interaction in service channels

Mika Immonen, Sanna Sintonen, Jouni Koivuniemi
2018 Computers in Human Behavior  
The influence of digitalisation on service experiences requires new capabilities from customers. In particular, the computer-mediated interaction affects accessibility into self-services.  ...  We employed structural equation modelling with a multi-group moderation approach in the analysis.  ...  Finally, future researchers should attempt to define applicable limits and measurements of customer cognitive and physical capability requirements in digital service channels.  ... 
doi:10.1016/j.chb.2017.10.005 fatcat:jxh2bndeenakjlodpths2io2zm

Understanding Knowledge Transfer Dynamics in Information System Support: An Exploratory Study of Procurement System Support

Xuefei (Nancy) Deng, Ying Liu
2013 2013 46th Hawaii International Conference on System Sciences  
Findings of this study offer organizations useful guidelines for adapting IS support services to enhance technology use.  ...  Moreover, IS support personnel were found to engage in two knowledge transfer activities (informational and diagnosing) and act three roles (technical expert, business analyst, and boundary spanner).  ...  We would also like to thank the Shidler College of Business at University of Hawaii at Manoa for the financial support of this research. References  ... 
doi:10.1109/hicss.2013.582 dblp:conf/hicss/DengL13 fatcat:e7a6consrng73kouddfd2mx3fa

Evolution of competence in software subcontracting projects

Veikko Seppänen
2002 International Journal of Project Management  
Competence evolution is crucial for software subcontractors, not only to stay in the market as professional service ®rms, but to build the assets needed for being able to oer service products.  ...  This requires a relationship-based view to competence creation and management, which has not been emphasised in the literature. #  ...  Developer-type customers may seek certain skills that they may then learn themselves, such as experience in new software development techniques and tools.  ... 
doi:10.1016/s0263-7863(00)00043-0 fatcat:2ywm4bgqzndkpaixcqrjssgt6m
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