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Algorithmic content moderation: Technical and political challenges in the automation of platform governance

Robert Gorwa, Reuben Binns, Christian Katzenbach
2020 Big Data & Society  
complicate outstanding issues of fairness and justice in large-scale sociotechnical systems and (c) re-obscure the fundamentally political nature of speech decisions being executed at scale.  ...  This article provides an accessible technical primer on how algorithmic moderation works; examines some of the existing automated tools used by major platforms to handle copyright infringement, terrorism  ...  The training data was derived from Wikipedia talk pages, where volunteer encyclopaedia moderators discuss content and debate edit decisions on particular pages.  ... 
doi:10.1177/2053951719897945 fatcat:x225nettzrbvbkcqretvqstnji

Freedom of Expression in the Age of Online Platforms: Operationalising a Human Rights-Based Approach to Content Moderation

Barrie Sander
2019 Social Science Research Network  
The Article examines three dimensions of a human rights-based approach to platform moderation in particular: a substantive dimension, encompassing the alignment of content moderation rules with international  ...  Ensuring that online content moderation is aligned with the public interest has emerged as one of the most pressing challenges for freedom of expression in the twenty-first century.  ...  moderators (e.g., Medium); community-reliant approaches, which typically combine overarching policy decisions by a small team of company employees with a larger group of volunteer human reviewers (e.g  ... 
doi:10.2139/ssrn.3434972 fatcat:lieomkceubfflh2c52tgtxfmqy

Dramatizing Deliberation: A Method for Encouraging Young People to Think About Their Rights

Stephen Coleman, Kruakae Pothong, Sarah Weston
2018 Journal of Deliberative Democracy  
at policy recommendations; and the use of dramatic scenarios, intended to make relatable to personal experience what might otherwise have been regarded as abstract policy principles.  ...  This article outlines the method that was designed for conducting these juries, focusing upon two innovative features: the organisation of deliberative juries, based upon a four-step process for arriving  ...  Group moderation is a vital and sensitive role.  ... 
doi:10.16997/jdd.292 fatcat:3jsefho6kzdsveexjuslgtehle

Bot-based collective blocklists in Twitter: the counterpublic moderation of harassment in a networked public space

R. Stuart Geiger
2016 Information, Communication & Society  
This article introduces and discusses bot-based collective blocklists (or blockbots) in Twitter, which have been developed by volunteers to combat harassment in the social networking site.  ...  Beyond the case of Twitter, blockbots call our attention to collective, bottom-up modes of computationally assisted moderation that can be deployed by counterpublic groups who want to participate in networked  ...  Abokhodair, Philip Howard, Randi Harper, Richmond Wong, Samuel Woolley, Whitney Phillips, the members of the UC-Berkeley School of Information seminar on Technology and Delegation, the Center for Media  ... 
doi:10.1080/1369118x.2016.1153700 fatcat:ttd366jsdnb65cu6z22k2u3cqu

Five Assumptions Academics Make About Public Deliberation, And Why They Deserve Rethinking

Caroline W. Lee
2011 Journal of Deliberative Democracy  
4) markets and politics, and 5) crises and opportunities in the field.  ...  This article uses a multi-method study of deliberation as a strategic action field (SAF) in order to reconsider common assumptions about deliberation practice.  ...  This project depended on the insights, support, and generosity of those in the dialogue and deliberation community, to whom the author is extremely grateful.  ... 
doi:10.16997/jdd.118 fatcat:j2spnyxwxvhunjmk7d4husrdby

Sharing and Discussing News in Private Social Media Groups

Joëlle Swart, Chris Peters, Marcel Broersma
2018 Digital Journalism  
She had deliberately set the Facebook group on private to ensure a safe space for discussion.  ...  The first author moderated all the focus groups, using a semi-structured questionnaire to guide the discussion. This ensured the comparability of the group conversations.  ...  Although this article does not engage in depth with these strands of literature, its approach bears affinity to fields such as domestication research and media anthropology, which have long addressed how  ... 
doi:10.1080/21670811.2018.1465351 fatcat:w5lj6vwdyvgwrkq4xfqktihrkq

Preventing harassment and increasing group participation through social norms in 2,190 online science discussions

J. Nathan Matias
2019 Proceedings of the National Academy of Sciences of the United States of America  
Theories of human behavior suggest that people's decisions to join a group and their subsequent behavior are influenced by perceptions of what is socially normative.  ...  Compared with discussions with no mention of community expectations, displaying the rules increased newcomer rule compliance by >8 percentage points and increased the participation rate of newcomers in  ...  Questions about newcomer participation are part of a broader scientific discussion about how groups develop, grow, and cultivate shared patterns of behavior (1) .  ... 
doi:10.1073/pnas.1813486116 pmid:31036646 pmcid:PMC6525516 fatcat:pkgipiuufrh7teriuue65krbwe

"I run the world's largest historical outreach project and it's on a cesspool of a website." Moderating a Public Scholarship Site on Reddit: A Case Study of r/AskHistorians

Sarah A. Gilbert
2020 Proceedings of the ACM on Human-Computer Interaction  
Volunteer moderators play key roles in maintaining these spaces, such as creating and enforcing rules and modeling normative behavior.  ...  Online communities provide important functions in their participants' lives, from providing spaces to discuss topics of interest to supporting the development of close, personal relationships.  ...  DISCUSSION How Reddit's design affects volunteer moderation work Platform policy and design dictates the transparency of moderation.  ... 
doi:10.1145/3392822 fatcat:ifevblfzyrbwtk26xp4jovposa

Does Transparency in Moderation Really Matter?

Shagun . Jhaver, Amy . Bruckman, Eric . Gilbert
2019 Proceedings of the ACM on Human-Computer Interaction  
We propose design solutions that can promote the efficient use of explanation mechanisms, reflecting on how automated moderation tools can contribute to this space.  ...  We build regression models that show evidence of removal explanations playing a role in future user activity.  ...  We also thank the AC and reviewers of this paper for their thoughtful feedback that helped shaped this work.  ... 
doi:10.1145/3359252 fatcat:d5s4tznjy5a2folkheynywuohe

Hiding hate speech: political moderation on Facebook

Bente Kalsnes, Karoline Andrea Ihlebæk
2020 Media Culture and Society  
Based on a platform analysis of Facebook's comment moderation functions and interviews with eight political parties' communication advisors, this study explored how political actors conduct comment moderation  ...  in comment sections and the way moderation is conducted in Facebook.  ...  Researchers have argued that the quality of deliberation in online forums depends on the way in which discussions are organised.  ... 
doi:10.1177/0163443720957562 fatcat:bwzz6sdqdbcedovc2wzjhr2aq4

Building a Pillowfort: Political Tensions in Platform Design and Policy

Brianna Dym, Namita Pasupuleti, Casey Fiesler
2022 Proceedings of the ACM on Human-Computer Interaction  
Drawing from these findings, we discuss how the success and failure of new social media platforms are impacted by political influences on design and policy decisions.  ...  These decisions are influenced by a number of considerations, e.g. what kinds of content moderation to deploy or what kinds of resources a platform has access to.  ...  In particular, we would like to thank Blakeley Payne and Ellen Simpson for their close readings of early drafts of the article. This work was funded by NSF award 1936741.  ... 
doi:10.1145/3492835 fatcat:jy6rvzay7jhyvp724jm7gbsuza

Decentralizing Platform Power: A Design Space of Multi-level Governance in Online Social Platforms [article]

Shagun Jhaver, Seth Frey, Amy Zhang
2022 arXiv   pre-print
As not all aspects of offline institutions translate online, we discuss challenges unique to online governance and conclude with implications for decentralized governance design in online social platforms  ...  governance, allowing us to describe how a variety of platforms, including Reddit, Twitter, and YouTube, incorporate varying forms of decentralized governance.  ...  Platform Middle Level Description Facebook Groups User-created communities that are moderated by volunteer members.  ... 
arXiv:2108.12529v3 fatcat:dm3krvkqfjgmtcb2ykg3y3t2lm

Towards Conviviality in NavigatingHealth Information on Social Media

Naveena Karusala, Richard Anderson
2022 CHI Conference on Human Factors in Computing Systems  
We use our fndings to expand understandings of the use of health information on social media and how positionality shapes how people are afected by and respond to misinformation.  ...  We also draw attention to the structural aspects of health misinformation in the Indian context and how the design of social media platforms might play a role in addressing it.  ...  However, in cases of health misinformation in India, particularly in local languages, social media platforms have been lax on moderation, potentially due to issues of moderating across languages and political  ... 
doi:10.1145/3491102.3517622 fatcat:fe5enrijcbb63ovn72agm7nhcu

Waves and forms: constructing the cultural in design

Ammar Halabi, Basile Zimmermann
2017 AI & Society: The Journal of Human-Centred Systems and Machine Intelligence  
in Syria between 2011 and 2015.  ...  to the contingent, fluid, and dynamic aspects of the notion of culture.  ...  Acknowledgements We would like to thank the anonymous reviewers for their comprehensive feedback as well as the editors of this special issue for their dedication and encouragement.  ... 
doi:10.1007/s00146-017-0713-8 fatcat:fsfa2bv55ja45nv5fmkza7fyty

Measuring the Monetary Value of Online Volunteer Work [article]

Hanlin Li, Brent Hecht, Stevie Chancellor
2022 arXiv   pre-print
We discuss how this information may inform pathways to alleviate the one-sided relationship between technology companies and online volunteers.  ...  Using a novel dataset of private logs generated by moderators, we use linear mixed-effect regression and estimate that Reddit moderators worked a minimum of 466 hours per day in 2020.  ...  This study is made possible by the mod logs contributed by Reddit moderators.  ... 
arXiv:2205.14528v2 fatcat:3yu33lr5cnbffideddbtfkxhuy
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