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Modeling Knowledge Transfer in a Software Maintenance Organization – An Experience Report and Critical Analysis [chapter]

Golnaz Elahi, Eric Yu, Maria Carmela Annosi
2008 Lecture Notes in Business Information Processing  
The first part of this paper reports on the experiences at an industrial software organization, Ericsson Marconi SpA, in applying i* modeling to analyze knowledge transfer effectiveness for software maintenance  ...  In the second part of the paper, university researchers analyze the modeling experience in that organization, drawing a comparison with the usage of i* typically envisaged by the research community.  ...  The authors would like to thank Ericsson Software Research, at Marconi SpA, Italy, for providing the opportunity of the collaboration, and Jennifer Horkoff for useful discussions and comments.  ... 
doi:10.1007/978-3-540-89218-2_2 fatcat:fhap2s7nirb3nc47n67dvadhpe

Requirements for a Knowledge Transfer Framework in the Field of Software Development Process Management for Executive Information Systems in the Telecommunications Industry [chapter]

Nalinpat Porrawatpreyakorn, Gerald Quirchmayr, Wichian Chutimaskul
2009 Communications in Computer and Information Science  
requisite requirements for a successful Knowledge Transfer (KT) framework that consists of two proposed components, which are frameworks themselves: the proposed Software Development Life Cycle (SDLC)  ...  maintenance framework and the proposed KT framework.  ...  The authors would like to thank ÖAD, the Austrian Agency for International Cooperation in Education and Research, and the Higher Education Commission of Thailand for supporting this work in the form of  ... 
doi:10.1007/978-3-642-10392-6_11 fatcat:yj63xz23b5andhb4z25lcgdjb4

Empirical Investigation of Influencing Factors Regarding Offshore Outsourcing Decision of Application Maintenance

Hanif Ur Rahman, Mushtaq Raza, Palwasha Afsar, Habib Ullah Khan
2021 IEEE Access  
By adopting offshoring strategy, organizations achieve around 20-50% of cost saving in software development and maintenance.  ...  However, the managers group thought that 'knowledge transfer' can be managed in the offshore outsourced project and did not rank it as as an influential factor.  ... 
doi:10.1109/access.2021.3073315 fatcat:wak77dazfvb7leyj2nzb6n5cny

Analyzing Factors that Influence Offshore Outsourcing Decision of Application Maintenance

Hanif Ur Rahman, Mushtaq Raza, Palwasha Afsar, Habib Ullah Khan, Shah Nazir
2020 IEEE Access  
ACKNOWLEDGMENT This publication was supported by Qatar National Library, Doha, Qatar, and Qatar university Internal Grant No. IRCC-2020-009.  ...  Knowledge sharing is an activity of transferring the knowledge from one person, group to another person, group or organization.  ...  In offshore outsourcing, an organization contracts out the whole software or a portion of its application to a vendor that is based in another country.  ... 
doi:10.1109/access.2020.3029501 fatcat:ai7ug66k7jcmtkkgsnengcnqfe

A Knowledge Identification Framework for Component based Dependency Analysis Process

Ratneshwer, A. K. Tripathi
2013 International Journal of Software Engineering and Its Applications  
Knowledge engineering applied to the Component Based Software Engineering (CBSE) field is an important research area that focuses on identification, specification and validation of knowledge and experiences  ...  This work presents a systematic approach to knowledge identification in dependency analysis process in context of CBSE, which results a well defined approach for representing dependency analysis information  ...  Task Model for Dependency Analysis in CBS Task modeling gives detailed insight into the impact of a knowledge system, and especially what improvement actions are possible or necessary in the organization  ... 
doi:10.14257/ijseia.2013.7.5.27 fatcat:mod5lrvqwjgzfpmac62yijhzoi

Making the Sourcing Decision of Software Maintenance and Information Technology

Hanif Ur Rahman, Mushtaq Raza, Palwasha Afsar, Mukhtaj Khan, Nadeem Iqbal, Habib Ullah Khana
2021 IEEE Access  
Similarly, critical success factors are derived both for IT outsourcing and software maintenance offshoring.  ...  Our article shows that how the critical success factors impact the IT as well the software maintenance in global delivery perspective.  ...  Knowledge transfer: This factor gained 39% and 47% of preferences in the current study. It is considered an ubiquitous outsourcing challenge.  ... 
doi:10.1109/access.2021.3051023 fatcat:sv3ez74zhva2hlwze2fo6hlo3q

Analyzing Knowledge Transfer Effectiveness--An Agent-Oriented Modeling Approach

Markus Strohmaier, Eric Yu, Jennifer Horkoff, Jorge Aranda, Steve Easterbrook
2007 2007 40th Annual Hawaii International Conference on System Sciences (HICSS'07)  
Knowledge transfer instruments, such as the experience factory concept, represent means for facilitating knowledge transfer in organizations.  ...  In this paper, we introduce an agent-oriented modeling approach for analyzing the effectiveness of knowledge transfer instruments in the light of (potentially conflicting) stakeholders' goals.  ...  Acknowledgements: The research of this contribution is funded in part by the Austrian Competence Center program Kplus, the FWF Austrian Science Fund (within an Erwin Schrödinger Fellowship Program) and  ... 
doi:10.1109/hicss.2007.80 dblp:conf/hicss/StrohmaierYHAE07 fatcat:qw23wowrp5ekbm6bsseqxqq6ne

A CAST Analysis of an Accident of Software Project

Shigeru Kusakabe, Azuma Miwa, N. Karanikas, M.M. Chatzimichailidou, M. Rejzek
2019 MATEC Web of Conferences  
The project was a software maintenance project, in which an online trading system went down in the production migration, the final phase before the system release.  ...  We report a CAST analysis of a software project by a team across the primary and subcontractor companies focusing on a kind of safety, psychological safety.  ...  CONCLUDING REMARKS We reported a CAST analysis of an unintended event in a software maintenance project conducted by a team across the primary contractor and subcontractor companies.  ... 
doi:10.1051/matecconf/201927302009 fatcat:iawpgzasbbcjncfisitje72e3a

Knowledge Transfer in IT Service Provider Transition

Emilie de Morais, Geovanni de Jesus, Rejane Figueiredo, Elaine Venson, Rafael Queiroz
2017 Proceedings of the 19th International Conference on Enterprise Information Systems  
It was observed that the training activities performed, and the granting of access to process information and to the services to be transferred were essential to an effective knowledge transfer.  ...  This paper presents the proposal, execution and evaluation of a knowledge transfer process to the transition phase of a contract.  ...  CONCLUSIONS The service provider transition process in organizations is a critical period as a loss of knowledge can occur.  ... 
doi:10.5220/0006335104260433 dblp:conf/iceis/MoraisJFVQ17 fatcat:62ffzmau2nbjnnixjqzzsehjfu

Utilizing Usability Model with Multi-agent Technology to Facilitate Knowledge Sharing of Software Maintenance Process Knowledge Environment

Amir Mohamed Talib, Rusli Abdullah
2010 Computer and Information Science  
This paper described a system to manage knowledge generated during the software maintenance process (SMP).  ...  The agents can learn from previous experience and share their knowledge with other agents or communities in a group of multi-agent system (MAS).  ...  When this occurs in an organization involved in SM the end effect is a loss in intellectual capital and increased maintenance effort and costs. Unfortunately, this is often the case.  ... 
doi:10.5539/cis.v3n1p101 fatcat:p4ykflama5fzvj4ki5savez4ee

Implementation of an Improvement Cycle using the Competisoft Methodological Framework and the Tutelkan Platform

Rodolfo H. Villarroel, Yessica M. Gómez, Román Gajardo, Oscar Rodríguez
2010 CLEI Electronic Journal  
This paper presents the experimental implementation of an improvement cycle in an internal area of a small company, considering the basic profile of the Competisoft process model with support on the Tutelkan  ...  Formalizing and institutionalizing software processes has become a necessity in recent years requiring the management and enhancement of software production and, at the same time, achieving certification  ...  the process improvement cycle in which this research is based on took place  ... 
doi:10.19153/cleiej.13.1.2 fatcat:nndb2p4e5ng5ra5ko3tdrryd3q

Knowledge management in software engineering

I. Rus, M. Lindvall
2002 IEEE Software  
Public reporting burden for this collection of information is estimated to average 1 hour per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining  ...  the data needed, and completing and reviewing this collection of information.  ...  Acknowledgements We would like to thank the following people who helped us author this report.  ... 
doi:10.1109/ms.2002.1003450 fatcat:iwz36krhljaavn7icclq5ysjou


Bokolo Anthony Jnr, Noraini Che Pa, Rozi Nor Haizan Nor, Yusmadi Jah Josoh
2017 International Journal of Software Engineering and Computer Systems  
Thus this paper proposes a knowledge mapping process model to assist in mitigating risk (operational and technical) that occurs in software organizations.  ...  As software organizations try to mitigate operational and technical risk that occurs when using software, there is need to develop a knowledge intensive system to assist team members in mitigating both  ...  Difficulty in linking data, analysis tools and models across software organization is one of the barriers to be overcome in developing a model using knowledge mapping for mitigating risk in software management  ... 
doi:10.15282/ijsecs.3.2017.1.0023 fatcat:2vceih5grrbxdlarnvqgly62pq

Enterprise Resource Planning Systems Research: An Annotated Bibliography

Jose Esteves, Joan Pastor
2001 Communications of the Association for Information Systems  
The publications surveyed are categorized through a framework that is structured in phases that correspond to the different stages of an ERP system lifecycle within an organization.  ...  This article provides an annotated bibliography of the ERP publications published in the main Information Systems journals and conferences and reviews the state of the ERP art.  ...  modeling process is to help an organization to define a good business vision that will reduce the effort involved in adopting the ERP business model.  ... 
doi:10.17705/1cais.00708 fatcat:x4u23xwirraqhkfktit7hwng5i

Software Process Ontology: A case study of software organisations software process sub domains

R. O. Oveh, O. Efevberha-Ogodo, F. A. Egbokhare
2019 Journal of the Nigerian Society of Physical Sciences  
In this paper, Software process knowledge from successful organisations was harvested and formally modeled using ontology.  ...  In a domain like software process that is intensively knowledge driven, transforming intellectual knowledge by formal representation is an invaluable requirement.  ...  Acknowledgments We thank the referees for the positive enlightening comments and suggestions, which have greatly helped us in making  ... 
doi:10.46481/jnsps.2019.28 fatcat:qq3hvd3go5dl5lvsao43hdp54e
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