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The local business analysis service for service-oriented government: Seoul Metropolitan Government Case

June-Suh Cho, Hankuk University of Foreign Studies, Seoul, Korea, KwangJong Ahn, Hankuk University of Foreign Studies, Seoul, Korea
2019 Journal of Business & Retail Management Research  
This service is using big data analysis and service-oriented government in SMG.  ...  SMG provides a customized service for individual citizens and support job creation by opening and sharing public information and offering the advanced service to help their local business which is called  ...  The Korean government also uses new information technology to realize whole new administrative services in the fields of life, disaster management, environment, and security.  ... 
doi:10.24052/jbrmr/v13is04/art-05 fatcat:xie3ltea7vctpd2bgwehr7pc6a

Data Analytics in Banking and Financial Services

S. Palaniammal, V. S. Thangamani
2019 Asian Journal of Computer Science and Technology  
The article presents the research that focuses on the impact of the data and technology trends on decision making, particularly in Finance and Banking services.  ...  It covers an overview of the benefits associated with the decision analytics and the use of big data by financial organizations.  ...  Big Data technologies have been applied successfully in a number of financial services use cases, but the enterprise level use of Big Data for firm-wide analytic problems remains a challenge.  ... 
doi:10.51983/ajcst-2019.8.s1.1955 fatcat:7qm3bmp4c5cj3djksydamcbnp4

Research on Smart Healthcare Services: Based on the Design of APP Health Service Platform

Na Jiang, Lei Wang, Xinyu Xu, Yang Gao
2021 Journal of Healthcare Engineering  
With the development of information technology, big data, and cloud computing, the concept of smart healthcare has gradually become more and more important.  ...  Compared with the traditional healthcare service, the new model, health service platform, is becoming increasingly popular and convenient.  ...  Acknowledgments is study was financially supported by Social Science Research in the 13 th Five-Year Plan Period of Department of Jilin Province under contract no. 2016-501.  ... 
doi:10.1155/2021/9922389 pmid:34631002 pmcid:PMC8494541 fatcat:xpe2yzwuhvfntlxs6yaobewuyu

Development of Online Transportation Services

Utari Meridha Putri, Muryanto Amin, Warjio Warjio
2019 International Journal of Research In Business and Social Science  
Current technological development has brought changes and development in the of transportation.  ...  While for the GrabBike customers, the benefits they receive usually in line with their needs, the price Grab provided are affordable, worth the services received.  ...  In this study we found that both driver and customers feel positive changes and improvements in their activities, where the process of modernization led towards improvement, transitioning from traditional  ... 
doi:10.20525/ijrbs.v8i4.286 fatcat:tnxrc2bvundsdl74uc2f63fega

Service operations: what's next?

Joy M. Field, Liana Victorino, Ryan W. Buell, Michael J. Dixon, Susan Meyer Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda V. Roth, Enrico Secchi, Jie J. Zhang
2018 Journal of Service Management  
Purpose -The purpose of this article is to present exciting and innovative research questions in service operations that are aligned with eight key themes and related topics determined by the Journal of  ...  Findings -The field of service operations has many interesting research topics and questions that are largely unexplored.  ...  How will big data drive service design changes (e.g. Newman et al., 2002) ? How will customers react to data-driven encounters?  ... 
doi:10.1108/josm-08-2017-0191 fatcat:pt7a47rrgrhb3ijoc3zmdmhur4

E-government in Public Services

Denisa Maria Vîlceanu
2022 Zenodo  
We often think first of the Internet (web services on a computer or mobile phone), but an eGovernment project can rely on any form of telematics, such as near field communication (NFC), Bluetooth and/or  ...  radio-frequency identification (RFID) technology, as well as electronic voting procedures, or even video surveillance, which can converge with data processing, database building and biometric facial recognition  ...  The Big Bang -The right combination of technology and business model creates new markets characterized by rapid customer adoption across all segments.  ... 
doi:10.5281/zenodo.6945902 fatcat:jts3pjjldfhi3aalbr4nvdvjqy

"Untact": a new customer service strategy in the digital age

Sang M. Lee, DonHee Lee
2019 Service Business: An International Journal  
Smart digital devices and advanced technologies have enabled "untact" service, facilitating customer encounters without a face-to-face contact with employees.  ...  This study presents the concept of untact service based on a review of the literature on technology-enabled customer encounters with service providers and analysis of several real-world cases.  ...  Untact services, an innovative type of service that is changing the lives of consumers, are rapidly penetrating various fields.  ... 
doi:10.1007/s11628-019-00408-2 fatcat:hotcucxnlnfkrat4bkvxcjonb4

Prospects for the development of electronic banking services in Russia

Yousef Ragheed, Faculty of Economics, Hama University
2021 Research Result Economic Research  
The FrontOffice small office publishing system, allowing banks to open a point of sale and customer service in the shortest possible time and wherever there is a mobile internet.  ...  New technologies have changed the nature of the economic relationships between the bank and its customers.  ... 
doi:10.18413/2409-1634-2021-7-1-0-1 fatcat:4h2xuunipra5zn4itmzmxzjyfu

DIGITAL SERVICE INNOVATION USING ICCT UNDERLYING TECHNOLOGIES

P. S. Aithal, Shubhrajyotsna Aithal
2022 Zenodo  
for possible innovations in service industries.  ...  The applications of ICCT underlying technologies in some of the prominent service industry sectors are identified and the management of ICCT underlying technology usage strategies for digital service innovation  ...  through (i) improvements in the processes of the service leading to new service model or (ii) improvements in technology adopted in the service & its delivery leading to a radical change in the quality  ... 
doi:10.5281/zenodo.6609642 fatcat:nxqxkvg4rrauziprsml3oxme7a

DIGITAL SERVICE INNOVATION USING ICCT UNDERLYING TECHNOLOGIES

P Sreeramana Aithal, Shubhrajyotsna Aithal
2019 Zenodo  
International Conference on Emerging Trends in Management, IT and Education  ...  through (i) improvements in the processes of the service leading to new service model or (ii) improvements in technology adopted in the service & its delivery leading to a radical change in the quality  ...  The trend in this field is to enhance the capability of devices to store huge amount of information in a small region at high speed and low cost.  ... 
doi:10.5281/zenodo.3484689 fatcat:yijeal7djfc2fohjdoabplysta

Smart Connected City for Holistic Services [chapter]

Hyun Jung Lee, Myungho Kim
2018 Broadband Communications Networks - Recent Advances and Lessons from Practice  
Digital city was started to connect computing devices using network-based technologies in 1990s.  ...  Smart city has been constructed with multifaceted sectors like high-tech device-based physical and service-based social sector.  ...  In 2000s, according to the innovative development of mobile technologies, citizens' needs for civil services were more specified, customized, and refined in a variety of fields for their more comfortable  ... 
doi:10.5772/intechopen.79988 fatcat:kmnsier2k5cjfh2tnpis2ckz4u

SERVICE MARKETING [article]

Dr Sasikumar, Dr ONYX, Dr Vinayagam, Dr Gokulakrishnan
2022 Zenodo  
Service marketing for BBA, Bcom and MBA  ...  The face of customer service has changed with the influx of technology.  ...  Improve Customer Experience & Satisfaction With Chatbots Chatbots can be used to improve the customer experience in a number of keyways and form a big part of many modern hospitality marketing strategies  ... 
doi:10.5281/zenodo.6295073 fatcat:7a5onfvnw5aobco3fu7q22vsuq

Strategies to Improve Service Quality Through Digitalization of Banking Services at PT. Bank Negara Indonesia (Persero) Tbk

Rosnaini Daga, Fadliyani Nawir, Dhita Pratiwi
2021 Quantitative Economics and Management Studies  
The digitization of banking services is one strategy that can answer problems that occur in terms of improving the quality of banking services. PT.  ...  Likewise, the banking business continues to innovate to improve the quality of its services.  ...  Digitalization of Services The development of information and digital technology such as the internet, cloud, big data, Internet of Things (IoT), and artificial intelligence (AI) has triggered changes  ... 
doi:10.35877/454ri.qems359 fatcat:mpnmdw3h7jhhxlwze6glen5r4i

Service Research Priorities in a Rapidly Changing Context

Amy L. Ostrom, A. Parasuraman, David E. Bowen, Lia Patrício, Christopher A. Voss
2015 Journal of Service Research  
When asked about the most dramatic change likely to occur in the service field, 126 of 190 survey respondents referred to technology issues.  ...  , and (3) the most dramatic change likely to occur in the service field in the next 5-10 years.  ... 
doi:10.1177/1094670515576315 fatcat:ljjkzrrh4vagbkunhrtuk6bake

Location-Based Services

Haosheng Huang, Song Gao
2018 Geographic Information Science & Technology Body of Knowledge  
. • You will be able to describe existing Location based services in terms of their application field, their accuracy needs and their room of usage (indoor or outdoor).  ...  Customer relationship management systems may be improved integrating location-based services in enterprise applications, including the Web environment.  ...  service order managers in customer relationship management solutions.  ... 
doi:10.22224/gistbok/2018.1.14 fatcat:cv3jtr4xwbdwraxtfqzxqrglp4
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