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Mobile In-store Personalized Services

Jun Li, Ismail Ari, Jhilmil Jain, Alan H. Karp, Mohamed Dekhil
2009 2009 IEEE International Conference on Web Services  
Abstract The Mobile Shopping Assistant (MSA) is a mobile application platform to deliver real-time, in-store, and personalized services, such as personalized product offerings and in-store customer advisory  ...  platform to deliver real-time, in-store, and personalized services, such as personalized product offerings and in-store customer advisory support, to improve the shopping experiences of in-store customers  ...  Conclusions MSA is a mobile application platform that aims to provide a broad range of personalized services offered by the store to improve in-store customer experiences.  ... 
doi:10.1109/icws.2009.107 dblp:conf/icws/LiAJKD09 fatcat:gdv45x5xwjgczec5mp7ttqfpcy

Profile for Effective Service Management on Mobile Cloud Computing [chapter]

Changbok Jang, Hyokyung Chang, Hyosik Ahn, Yongho Kang, Euiin Choi
2011 Communications in Computer and Information Science  
As the profile proposed in this paper uses context-aware information, it enables to provide more accurate personalized services and manage distributed IT resources.  ...  Hence, this paper designs a profile on mobile cloud service platform in order to provide distributed IT resources and services to users based on context-awareness information.  ...  mobile service in mobile platform is still insufficient.  ... 
doi:10.1007/978-3-642-23312-8_17 fatcat:zi7vo4iogbhazbyi5xyghqgony

A COMPARISON OF INFORMATION TECHNOLOGY MEDIATED CUSTOMER SERVICES BETWEEN THE U.S. AND CHINA

2018 Issues in Information Systems  
More and more companies have moved their customer services from in store and in person to online through computer or mobile devices.  ...  through computer/mobile devices has become more acceptable in China and has been perceived as having better customer services quality than in-store ordering.  ...  Order in store and in person received higher mean in all 4 items than ordering by computer/mobile service.  ... 
doi:10.48009/1_iis_2018_1-10 fatcat:miq5cvi45nc2temfxvawxispku

Design and Implementation of a Service Provisioning Platform Using Smart Cards [chapter]

Vincent Guyot, Nadia Boukhatem
2006 Lecture Notes in Computer Science  
In this paper, we propose an autonomic service provisioning solution to mobile users and suggest the use of a smart card as an autonomy enabler.  ...  After having used multimedia services from his desktop computer, the mobile user wishes today to access these services whatever the terminal or network used.  ...  This next step will ease service provisioning in the real world.  ... 
doi:10.1007/11880905_10 fatcat:v2oubt4t6jdptezlp4b3u2np4a

INFORMATION TECHNOLOGY, SERVICE QUALITY AND CUSTOMER SATISFACTION

2017 Issues in Information Systems  
These are in store and in person, through a computer or mobile device, and by telephone.  ...  Information technology mediated customer service is a reality of the 21 st century. Getting to speak to a human while seeking customer service is getting harder and harder to do.  ...  were asked to rate each service quality (on a scale of 1-5) based on where purchasing was conducted (in store and in person, computer/mobile, or phone).  ... 
doi:10.48009/1_iis_2017_1-10 fatcat:oslepd7pmndhfh7t2r4cvllxwq

Research Issues in Personalization of Mobile Services

Muhammad Asif, John Krogstie
2012 International Journal of Information Engineering and Electronic Business  
In this work, we described the current research and development in the area of personalization of mobile services.  ...  Finally, we have discussed issues and challenges related to client-side personalization vs server-side personalization and the recent trends in personalization of mobile services.  ...  The main design approaches for personalization of mobile services are described in section 3.  ... 
doi:10.5815/ijieeb.2012.04.01 fatcat:vfdfypyqlfexndygf23bhrkat4

Personal data management: An architectural framework for personal cloud mobile application

Sheng-Wen Wang, Shuchih Ernest Chang
2014 2014 International Conference on Information Science, Electronics and Electrical Engineering  
In this research, based on the concept of service-oriented computing (SOC), a cross-platform mobile service architectural framework will be presented and implemented.  ...  關鍵詞:個人雲、手機應用程式、備份、跨平台、智慧型手機 Abstract Along with the mobile application usage increases, there is more information stored in the phone nowadays.  ...  The mentioned client/server version in this research utilized the web server to store data within database, and to store user's mobile information in the server storage.  ... 
doi:10.1109/infoseee.2014.6947773 fatcat:j67mvei33nckxcz2j5hiqufoii

Developing a Conceptualization of Mobile Service Quality

Christopher Peter Kaatz, Christian Brock, Markus Blut
2017 International Conference on Information Systems  
to perceptions of service quality in mobile shopping situations.  ...  The results suggest that users assess mobile stores depending on the offered ubiquity of services (e.g., mobility, location-based services), mobile store design (e.g., responsive design, synchronicity,  ...  They receive the opportunity to use the transmitted personal data for a more personalized and individualized service.  ... 
dblp:conf/icis/KaatzBB17 fatcat:tjzb7sxivjakxc7ytwkxvkehhy

A qualitative study of consumer resistance to mobile payments for in-store purchases

Niklas Eriksson, Ates Gökhan, Minna Stenius
2021 Procedia Computer Science  
Consumers are increasingly adopting and using mobile payments for person to person payments, in-store purchases, in-app purchases and online commerce.  ...  In this study the objective was to identify potential barriers to a wider adoption of mobile in-store payments and fulfilled by using innovation resistance literature as a lens for analyzing qualitative  ...  It should also be noted that the respondents reported several positive aspects with mobile payments in-store, but here the focus was on analyzing the concerns.  ... 
doi:10.1016/j.procs.2021.01.212 fatcat:nmjxcbtcercujopv4tx6k35bhq

An Agent Enabled System for Personalizing Wireless Mobile Services

Qusay H. Mahmoud, Zhixin Wang
2005 Americas Conference on Information Systems  
In this paper, we present a mobile agent-based system for personalizing mobile services; we use mobile agents simply because such autonomous software entities have characteristics that can benefit mobile  ...  wireless mobile services.  ...  Finally, the Service Provider pushes the personalized content or services to the customer' s mobile device. The User Profile Module is used to store customer' s user information in the system.  ... 
dblp:conf/amcis/MahmoudW05 fatcat:r6nh4omdwvdcxcpmzezucodetm

Face to face makes a difference

Zeynep Ahmet, Kaisa Väänänen-Vainio Mattila
2011 Proceedings of the 2nd international workshop on Research in the large - LARGE '11  
Large-scale adoption depends on additional factors such as novelty in service design, ease of use, enjoyable interaction, built-in mechanisms for further distribution of the mobile service as well as the  ...  However, reaching a large numbers of users does not in itself ensure a large number of users adopting the mobile application or service.  ...  APP STORES AND MARKETS AS CASE STUDIES The dominant distribution model for mobile services today has the mobile markets and app stores at its core.  ... 
doi:10.1145/2025528.2025536 fatcat:hznehrhkxfe35mjxrxvguqtyn4

New Forms of Customer Communication: Concepts and Pilot Projects

Jens Strueker, Stefan Sackmann
2004 Americas Conference on Information Systems  
Mobile communication technology enables new forms of customer communication in the brick-and-mortar retailing by establishing electronic and individually designable channels of communication.  ...  Existing concepts and field trials of mobile customer communication show that the interrelation between mobile network technologies and potential business applications is still quite inadequate.  ...  The 'in-store' scenario ties in with the idea of a Personal Shopping Assistant by Asthana et. al. connecting a mobile device with the supermarket server.  ... 
dblp:conf/amcis/StruekerS04 fatcat:d2mxcjnnnfakjn7qo2fd2vif7i

Poster Abstract: Exploring Cloud Services with Body Area Networks for Medical Care

Shan Lin
2011 Proceedings of the 6th International ICST Conference on Body Area Networks  
In this paper, we explore the opportunities to design and develop personal health care applications with cloud services.  ...  Recent studies [1] [2] use mobile phones as data aggregators of body area networks. To better support body network applications, mobile phones can also utilize cloud services.  ...  Our mobile application uses Bluetooth technology to communicate with such MDD manager device. This mobile application collects the data and stores it in could using WCF Service.  ... 
doi:10.4108/icst.bodynets.2011.247237 dblp:conf/bodynets/ContractorL11 fatcat:ej6yagcapbd6zg7ei7cfaveely

Privacy conscious architecture for personal information transfer from a personal trusted device to an HTTP based service

Pekka Jäppinen, Mika Yrjölä, Jari Porras
2005 Journal of Communications Software and Systems  
For personal information storing our architecture relies on a mobile device, such as a customer's mobile phone. The access of the service is conducted with a traditional desktop computer.  ...  We desribe an architecture for the delivery of personal information from the customer to the HTTP based service in the Internet.  ...  Further research is required to define an effective user interface for controlling personal information.  ... 
doaj:f629ae0109444db7a6e93a31d6c1ae39 fatcat:iolis5ebwje4zgwgdthsdbqkjq

Privacy conscious architecture for personal information transfer from a personal trusted device to an HTTP based service

Pekka Jäppinen, Mika Yrjölä, Jari Porras
2017 Journal of Communications Software and Systems  
For personal information storing our architecture relies on a mobile device, such as a customer's mobile phone. The access of the service is conducted with a traditional desktop computer.  ...  We desribe an architecture for the delivery of personal information from the customer to the HTTP based service in the Internet.  ...  CONCLUSION In this paper we have presented an architecture for transferring personal information stored in a mobile device to the Internet service.  ... 
doi:10.24138/jcomss.v1i2.308 fatcat:6iuspfph6jeazhj3ldcgjy2tg4
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