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Make restaurants pay your server bills

Tobias Grubenmann, Daniele Dell' Aglio, Abraham Bernstein, Dmitrii Moor, Sven Seuken
We built a scenario where users can query for restaurants in New York City and restaurant owners act as sponsors.  ...  In our delayed-answer auction, sponsors only pay if a user actually looks up the corresponding service link.  ...  As a setting, we consider users searching for restaurants in New York City through a WoD-based service.  ... 
doi:10.5167/uzh-156865 fatcat:eoomgq3kynabnlomooo5aigrhe

Do people with food service experience tip better?

Matt Parrett
2011 The Journal of Socio-Economics  
Using survey data collected outside of five Richmond, Virginia restaurants, we test this.  ...  To the extent servers can establish an interpersonal connection with the customer, they can earn higher tips.  ...  variable (bill help) equal to one if the customer received help paying the bill and zero otherwise.  ... 
doi:10.1016/j.socec.2010.09.006 fatcat:dhm5aabwtrdjtmpk5kzrzjo55u

Beauty and the feast: Examining the effect of beauty on earnings using restaurant tipping data

Matt Parrett
2015 Journal of Economic Psychology  
Customers were surveyed as they left a set of five Virginia restaurants about the dining experience, their server, and themselves, including about their tip and their server's beauty and productivity.  ...  This paper looks at the effect of beauty on earnings using restaurant tipping data.  ...  Customers were approached post-meal, as they exited the restaurant, and the person paying the bill was asked to complete the survey.  ... 
doi:10.1016/j.joep.2015.04.002 fatcat:f4snxkfoezbfpc2qjfdlztovl4

Customer Discrimination in Restaurants: Dining Frequency Matters

Matthew Parrett
2011 Journal of Labor Research  
Evidence of customer discrimination is found, but only among those customers who frequent the restaurant the least, revealing that female servers earn comparable tips to male servers when the service quality  ...  Using unique survey data collected outside of five Virginia restaurants, and controlling for subjective server productivity, as well as a variety of other factors, we compare the tip earnings of male and  ...  Bill-paying customers were approached post-meal, as they exited the restaurant, and the same two people, both the author and an assistant, administered the surveys at all five of the restaurants through  ... 
doi:10.1007/s12122-011-9107-8 fatcat:kmqseo2f4jfjppiaj3ucru2haa

An Analysis of the Determinants of Tipping Behavior: A Laboratory Experiment and Evidence from Restaurant Tipping

Matt Parrett
2006 Southern Economic Journal  
Second, I examine three aspects of the tipping situation that influence how much consumers tip in restaurants: table size, sex, and method of bill payment.  ...  Finally, the size of the tip does not depend on the method of bill payment.  ...  Customers wbo pay tbeir bill by credit card tip more tban casb-paying customers.  ... 
doi:10.2307/20111903 fatcat:fl24kgrqmbesjkdglyvrdso3nm

Restaurant tipping: an examination of three 'rational' explanations

Michael Lynn, Andrea Grassman
1990 Journal of Economic Psychology  
Tipping was related to bill size, patronage frequency, service ratings and the interaction of bill size with patronage frequency.  ...  From a rational-choice perspective, tipping makes sense only if desired outcomes are contingent on how much is tipped.  ...  high number of visits category.] (6) How much was your bill?  ... 
doi:10.1016/0167-4870(90)90002-q fatcat:atzzdfkm4ba25m3qagkfieki4i

A comparison of Asians', Hispanics', and Whites' restaurant tipping

Michael Lynn
2013 Journal of Applied Social Psychology  
Asians and Hispanics are perceived by many restaurant servers as poor tippers.  ...  Findings partially support servers' perceptions -Hispanics but not Asians tipped less on average than Whites after controlling for bill size, the customer's own ratings of service quality and other variables  ...  those who did not personally pay the bill and tip and made the scrubbed data available for use in this study.  ... 
doi:10.1111/jasp.12009 fatcat:a4aaiueis5hhdjxtafam42xnsi

Increasing Servers' Tips

Michael Lynn
2005 Journal of Foodservice Business Research  
Acknowledgments Much of the material used in this report appeared previously in three Cornell Hotel and Restaurant Administration Quarterly articles and is used here with permission.  ...  When I went to work (I work at a restaurant, by the way, called Texas Roadhouse), I started to notice, after reading your paper, that people kept on and kept on complaining about not making lots of tips  ...  Increased Sales Most restaurant customers tip a percentage of the bill, so the best way for servers to increase their tip income is to increase their sales.  ... 
doi:10.1300/j369v08n04_07 fatcat:j7m6xm7psrbj7e4ptrb6dmtoqm

Tipping: an Incentive/Reward for Service?

Michael Lynn, Jeffrey Graves
1996 Hospitality Research Journal  
This possibility was examined in two original studies of restaurant tipping.  ...  However, tipping is a complex behavior motivated by the desires to conform with social norms, compensate for poor service wages, display power/status, avoid the servers' envy and ill will, and express  ...  "How much was your bill?" [Presumably, respondents gave total bill amounts, which would include tax.  ... 
doi:10.1177/109634809602000102 fatcat:gxhtxp6ggba5pc4ckqbixxlvei

Connecting Food Courts in Mall using Mobile App

Purnima Kubde, Desiree D'Mello, Stephina D'souza, Carrin Falcao, Jocelin Thomas
2016 International Journal of Computer Applications  
The system explained in this paper uses wireless communication and mobile application technology to enable communication between restaurants and their target customers for order management and billing  ...  This paper represents a system to improve the performance of restaurants at the food courts in mall.  ...  This motivated us to find a system based on smart phone app which makes it smooth to place the order, give feedback and pay bill.  ... 
doi:10.5120/ijca2016909508 fatcat:6nxumxj745c6rl42feegszagne

Upsell_Downsell_Survey_-_Brands_Removed_Supplement – Supplemental material for Assessing the Customer-Based Impact of Up-Selling Versus Down-Selling

Tim Norvell, Piyush Kumar, Sunil Contractor
2018 Figshare  
Think about the members of your party who will be on the check/bill you will be paying today. Including yourself, how many people will be included on your check/bill?  ...  Still thinking about the people who will be included on the check/bill you are paying for, how many are:  1  2  3  4  5  6  7  8  9  (Please make total equal the number in Q4.)  ... 
doi:10.25384/sage.6015539.v1 fatcat:fgd4zbjr2nbd7bqpxf4op5ipb4

"I Mean, Define Meaningful!": Accounts of Meaningfulness among Restaurant Employees

Amanda Michiko Shigihara
2019 Qualitative Sociology Review  
Regardless of popular opinion, which marks restaurant work as meaningless, the data show how and why restaurant employees construct meaningfulness from the intrinsic and extrinsic rewards of their jobs  ...  This research examines restaurant employees' accounts of meaningfulness in and outside their workplaces.  ...  And when you get older, you get stuck in a cycle of paying bills. And then, when you have enough to pay your bills, what's the point?  ... 
doi:10.18778/1733-8077.15.1.05 fatcat:2r7ypu2ewverjdpbmcpxiqivqe

Tip Levels and Service: An Update, Extension, and Reconciliation

Michael Lynn
2003 The Cornell Hotel and Restaurant Administration Quarterly  
New research indicates that: (1) servers' and restaurants' average tip percentages are only weakly related to their average service quality, (2) restaurant turnover rates and servers' thoughts about quitting  ...  These findings suggest that restaurant executives/managers should stop relying on tips to motivate good service and stop using tips to measure customer satisfaction, server performance, or restaurant performance  ...  to 26 percent of the bill.  ... 
doi:10.1177/001088040304400519 fatcat:4dribyf5ovaa5fus33zqjuztyu


2017 Psychosociological Issues in Human Resource Management  
The more that a restaurant's servers are overpaid relative to the back of house and the wealthier and less price-sensitive a restaurant's customers are, the more the owner of that restaurant should consider  ...  However, I come away from the data believing that biggest reason for restaurateurs to replace tipping is that it takes revenue away from them in the form of lower prices and gives it to servers in the  ...  One could make a case that tipping pays restaurant servers more than is necessary to ensure a sufficient number of competent workers.  ... 
doi:10.22381/pihrm5120174 fatcat:o2v4b72n4fcz7jadarlwdg4lky

Tipping and its alternatives: business considerations and directions for research

Michael Lynn, Glenn Withiam
2008 Journal of Services Marketing  
Furthermore, there is no good, published source of guidance to help service industry executives and managers make decisions about tipping policies.  ...  However, tipping also motivates discrimination in service delivery, gives servers surplus income that could go the firms' bottom line, increases the risk of income tax audits, and opens firms up to adverse  ...  86% Favor 12% Oppose Telephone Survey by Yankelovich Clancy Shulman (Cole, 1989) Would you favor a system under which restaurants would add a mandatory service charge of 15 to 18 percent to your bill?  ... 
doi:10.1108/08876040810881722 fatcat:xnykjjungjf3vh3vk5pant2px4
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