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Knowledge Management for E-service-Delivery – A Conceptual Approach within E-government
[chapter]
2004
Lecture Notes in Computer Science
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The critical challenge for the success of e-government projects is the ability to create new and interesting customer bids. ...
We describe here a conceptual approach towards KM, which ensures a very high level of adaptability in order to incorporate dynamic changes in business models and information architecture. ...
Therefore a conceptual approach for knowledge management within e-Government has been presented. Further research work is ongoing on the basis of the presented approach. ...
doi:10.1007/978-3-540-24683-1_1
fatcat:kxif4hu35vempjx23osn2kvz4a
Providing Adaptive and Evolving Government E-Services through Citizen-Centric Process Views
[chapter]
2010
IFIP Advances in Information and Communication Technology
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In this paper we discuss the concept of citizen-centric process views, a conceptual architecture providing channel independent support for knowledge management and monitoring of crossorganizational service ...
We will set the stage for the discussion of requirements for the next generation government infrastructures and the surrounding organizations in order to support delivery of adaptive and evolving government ...
It provides an infrastructure for service collaboration, knowledge management and innovation of service delivery. ...
doi:10.1007/978-3-642-15346-4_4
fatcat:agheslifhraippjg7awa7mmq7e
E-Government Information Systems Interoperability in Developing Countries
2016
Journal of Business and Social Review in Emerging Economies
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Implications: This study can be starting point for the real life practical solutions for successful implementation of e-Government conceptual frame work. ...
A variety of published literatures related to scope of the study has been reviewed along with analyzing the e-Government strategy in Jordan during period 2014-2016. ...
the government entities' progress towards e-transformation within Enterprise Architecture Framework. Daleel: Under this project, consultation services are provided for business development and knowledge ...
doi:10.26710/jbsee.v2i1.18
fatcat:kj5mq4roizfz7p6y4cnxbs6aoy
Semantic Web technologies for information management within e-government services
2004
37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the
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with the tasks of information and knowledge management related to e-government service provision. ...
This article examines a case of developing a prototype for an ontology-driven e-government application based on Semantic Web technologies in order to learn more about how to interrelate systems development ...
DiBIS manager) for always appreciating e-government innovations. ...
doi:10.1109/hicss.2004.1265305
dblp:conf/hicss/KlischewskiJ04
fatcat:udcwcml6yjc6zmfn6lssaipn6u
An Innovative Approach for E-Government Transformation
2011
International Journal of Managing Value and Supply Chains
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, and provide a clear visualization of an integrated approach to e-government transformation. holds an Engineering Doctorate (EngD) in the field of large scale and strategic government programs management ...
The framework presents an approach to guide governments worldwide, and UAE in particular, to develop a top down strategy and leverage technology in order realize its long term goal of e-government transformation ...
for the risk assessment and mitigation for large e-Government project." ...
doi:10.5121/ijmvsc.2011.2102
fatcat:tc75evjgdzeahib4l4yrxtx2cm
Quality Management System for Contemporary Public Administration: A case study of e-Governance
2013
Journal of Public Administration and Governance
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The main theoretical argument behind this paper is that governments in the process of establishing quality management system in public administration should focus on working towards e-governance, which ...
While eGovernment embraces the use of information and communication technologies in public administration (combined with organisational change) to improve public services, e-governance on the other hand ...
AlSudairi and Deanship of Library Affairs of King Saud University, Riyadh, Saudi Arabia for their indirect support in providing knowledge resources. ...
doi:10.5296/jpag.v2i4.2798
fatcat:ok47aucbcbhoxiqk7kcveg377e
An Innovative Approach for E-Government Transformation
[article]
2011
arXiv
pre-print
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, and provide a clear visualization of an integrated approach to e-government transformation. ...
The framework presents an approach to guide governments worldwide, and UAE in particular, to develop a top down strategy and leverage technology in order realize its long term goal of e-government transformation ...
for the risk assessment and mitigation for large e-Government project." ...
arXiv:1105.6358v1
fatcat:r6vntji72vckxeysg474wcm7uu
Definition and Categorization of E-Government Capabilities: Lessons Learned from a Canadian Public Organization
2017
Journal of E-Government Studies and Best Practices
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Acknowledgments This paper is a result of the "SmartEGOV: Harnessing EGOV for Smart Governance (Foundations, methods, Tools) / NORTE-01-0145-FEDER-000037" project, supported by Norte Portugal Regional ...
The GOP case showed that there is a clear trend in public organizations to manage by project. E-government started with one large project: the "Renewal of service delivery." ...
service delivery. ...
doi:10.5171/2017.144598
fatcat:wc7zakxc3bbonmf3ln3f4xwzk4
Analysis of e-service quality from the management perspective: an empirical study on e-government services
2017
International Journal of Business Excellence
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Her research interests are knowledge management, information technology management, wireless technology, e-government and mobile government. ...
AHP can be used as a framework for improving the quality of electronic services. Current study is a descriptive research. A questionnaire is used to collect data. ...
of e-services in the public sector, but also makes e-government research on e-services an easy prey for the critics as it illustrates difficulties for researchers to build knowledge in a cumulative manner ...
doi:10.1504/ijbex.2017.080605
fatcat:zuviewear5fahehu346vejgcpa
Information and Communication Technology Management Support and Service Delivery at the Department of Immigration, Kenya
2020
International Journal of Social Science Research
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We found a significant association between ICT management support and service delivery = 0.740 (p = 0.786 > 0.05). ...
Based on this finding it is recommended that the Government ensures sufficient ICT funding, innovate ICT policies and strategies to cater for new ICT trends that are necessary for improved service delivery ...
This model is linked to the management support where the management should be able to support the adoption and use of ICTs in their operations through in ICT policy formulation, ICT infrastructure deployment ...
doi:10.5296/ijssr.v9i1.17657
fatcat:z6hz7uymxzdfjooos3d66jasde
Reports of European Academic Research No. 2 (2022)
2022
Zenodo
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electronically with
E-governance: Conceptual Visions Just as there are many conceptual views of governance, there are many conceptual approaches of e-governance (Godse and Garg, 2011). ...
the aspirations of new public management; for the general public, egovernment is viewed as a source of greater information and influence on government; for the bureaucrats, e-government is viewed as a ...
The coefficient of assessing the level of multilingual competences formation for all diagnostic features of the development of language skills among students fluctuates within 0.2 -0.7, which corresponds ...
doi:10.5281/zenodo.5894980
fatcat:n3hnupm635czvdrial4qja4dhe
E-Governance Frameworks - Agenda Ahead
2007
Annals of Dunarea de Jos University. Fascicle I : Economics and Applied Informatics
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Electronic governance may be defined as the delivery of the government services and information to the public using electronic means. ...
Use of IT in the government facilitates an efficient, speedy and transparent process for disseminating information to the public and other agencies, and for performing the government administration activities ...
(2004) affirmed that Knowledge Management (KM) as a formal discipline of management in e-Governance can be very helpful for creation, transfer, documentation, storage and utilization of knowledge comprising ...
doaj:068ce0409c8f44999da386085131685c
fatcat:zifyq3ciz5ahjnth3gu2celxt4
A Theoretical Framework of Knowledge Management in M-Government
2010
International journal of computer and communication technology
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In this context, this paper aims to present a conceptual analysis of process-based KM approach in m-government to which researchers must pay attention and describe a suitable knowledge model to achieve ...
M-government is one of the new and important developments in e-government. ...
M-government stands for the use of mobile wireless communication technology within the government administration and in its delivery of services and information to citizens and firms [6] . ...
doi:10.47893/ijcct.2010.1002
fatcat:tej3h376crgmbmc5rcq72lzmge
Interoperability in Cooperative Environments for Public Administration: Metadata and Intelligent Document Issues and Applications
2011
International Journal of e-Education, e-Business, e-Management and e-Learning
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This vision should be based on an effective cooperation between Public Administrations (PAs) that need to be more and more organized to delivery value-added e-Government services. ...
Today, e-Government is an emergent multidisciplinary research field that has the aim to support the delivery of electronic information and services to citizens, businesses, and other stakeholders. ...
INTRODUCTION ICT in the government sector plays a basic role for a better delivery of government services to citizens, business and organizations, and for a more efficient management of the governance. ...
doi:10.7763/ijeeee.2011.v1.14
fatcat:lmjekdqygjcz5npfubpfcfg3ti
Innovation Opportunities from e-Government Readiness Benchmark
2018
European Scientific Journal
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Research on e-government as well as its practice continues to bring challenges, especially for developing countries. ...
The stage model is a frame of reference toward e-governance, where citizens are actively involved and the initiatives are collaborative in nature. ...
Such external examination is a deductive approach to e-government. ...
doi:10.19044/esj.2018.v14n14p205
fatcat:qzfyan3nzngvvdcza5ohflwi2e
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