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Knowledge Management for E-service-Delivery – A Conceptual Approach within E-government [chapter]

Uwe Heck, Andreas Rogger
2004 Lecture Notes in Computer Science  
The critical challenge for the success of e-government projects is the ability to create new and interesting customer bids.  ...  We describe here a conceptual approach towards KM, which ensures a very high level of adaptability in order to incorporate dynamic changes in business models and information architecture.  ...  Therefore a conceptual approach for knowledge management within e-Government has been presented. Further research work is ongoing on the basis of the presented approach.  ... 
doi:10.1007/978-3-540-24683-1_1 fatcat:kxif4hu35vempjx23osn2kvz4a

Providing Adaptive and Evolving Government E-Services through Citizen-Centric Process Views [chapter]

Gustav Aagesen, John Krogstie
2010 IFIP Advances in Information and Communication Technology  
In this paper we discuss the concept of citizen-centric process views, a conceptual architecture providing channel independent support for knowledge management and monitoring of crossorganizational service  ...  We will set the stage for the discussion of requirements for the next generation government infrastructures and the surrounding organizations in order to support delivery of adaptive and evolving government  ...  It provides an infrastructure for service collaboration, knowledge management and innovation of service delivery.  ... 
doi:10.1007/978-3-642-15346-4_4 fatcat:agheslifhraippjg7awa7mmq7e

E-Government Information Systems Interoperability in Developing Countries

Naser Ahmad Sulehat, Dr. Che Azlan Taib
2016 Journal of Business and Social Review in Emerging Economies  
Implications: This study can be starting point for the real life practical solutions for successful implementation of e-Government conceptual frame work.  ...  A variety of published literatures related to scope of the study has been reviewed along with analyzing the e-Government strategy in Jordan during period 2014-2016.  ...  the government entities' progress towards e-transformation within Enterprise Architecture Framework.  Daleel: Under this project, consultation services are provided for business development and knowledge  ... 
doi:10.26710/jbsee.v2i1.18 fatcat:kj5mq4roizfz7p6y4cnxbs6aoy

Semantic Web technologies for information management within e-government services

R. Klischewski, M. Jeenicke
2004 37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the  
with the tasks of information and knowledge management related to e-government service provision.  ...  This article examines a case of developing a prototype for an ontology-driven e-government application based on Semantic Web technologies in order to learn more about how to interrelate systems development  ...  DiBIS manager) for always appreciating e-government innovations.  ... 
doi:10.1109/hicss.2004.1265305 dblp:conf/hicss/KlischewskiJ04 fatcat:udcwcml6yjc6zmfn6lssaipn6u

An Innovative Approach for E-Government Transformation

Ali M. Al Khouri
2011 International Journal of Managing Value and Supply Chains  
, and provide a clear visualization of an integrated approach to e-government transformation. holds an Engineering Doctorate (EngD) in the field of large scale and strategic government programs management  ...  The framework presents an approach to guide governments worldwide, and UAE in particular, to develop a top down strategy and leverage technology in order realize its long term goal of e-government transformation  ...  for the risk assessment and mitigation for large e-Government project."  ... 
doi:10.5121/ijmvsc.2011.2102 fatcat:tc75evjgdzeahib4l4yrxtx2cm

Quality Management System for Contemporary Public Administration: A case study of e-Governance

T. G. K. Vasista
2013 Journal of Public Administration and Governance  
The main theoretical argument behind this paper is that governments in the process of establishing quality management system in public administration should focus on working towards e-governance, which  ...  While eGovernment embraces the use of information and communication technologies in public administration (combined with organisational change) to improve public services, e-governance on the other hand  ...  AlSudairi and Deanship of Library Affairs of King Saud University, Riyadh, Saudi Arabia for their indirect support in providing knowledge resources.  ... 
doi:10.5296/jpag.v2i4.2798 fatcat:ok47aucbcbhoxiqk7kcveg377e

An Innovative Approach for E-Government Transformation [article]

Ali M. Al-Khouri
2011 arXiv   pre-print
, and provide a clear visualization of an integrated approach to e-government transformation.  ...  The framework presents an approach to guide governments worldwide, and UAE in particular, to develop a top down strategy and leverage technology in order realize its long term goal of e-government transformation  ...  for the risk assessment and mitigation for large e-Government project."  ... 
arXiv:1105.6358v1 fatcat:r6vntji72vckxeysg474wcm7uu

Definition and Categorization of E-Government Capabilities: Lessons Learned from a Canadian Public Organization

Soumaya I. Ben Dhaou, Laurent Renard
2017 Journal of E-Government Studies and Best Practices  
Acknowledgments This paper is a result of the "SmartEGOV: Harnessing EGOV for Smart Governance (Foundations, methods, Tools) / NORTE-01-0145-FEDER-000037" project, supported by Norte Portugal Regional  ...  The GOP case showed that there is a clear trend in public organizations to manage by project. E-government started with one large project: the "Renewal of service delivery."  ...  service delivery.  ... 
doi:10.5171/2017.144598 fatcat:wc7zakxc3bbonmf3ln3f4xwzk4

Analysis of e-service quality from the management perspective: an empirical study on e-government services

Nour Mohammad Yaghoubi, Fatemeh Rigi
2017 International Journal of Business Excellence  
Her research interests are knowledge management, information technology management, wireless technology, e-government and mobile government.  ...  AHP can be used as a framework for improving the quality of electronic services. Current study is a descriptive research. A questionnaire is used to collect data.  ...  of e-services in the public sector, but also makes e-government research on e-services an easy prey for the critics as it illustrates difficulties for researchers to build knowledge in a cumulative manner  ... 
doi:10.1504/ijbex.2017.080605 fatcat:zuviewear5fahehu346vejgcpa

Information and Communication Technology Management Support and Service Delivery at the Department of Immigration, Kenya

Gladys Kangogo Komen, Thomas Anyanje Senaji
2020 International Journal of Social Science Research  
We found a significant association between ICT management support and service delivery = 0.740 (p = 0.786 > 0.05).  ...  Based on this finding it is recommended that the Government ensures sufficient ICT funding, innovate ICT policies and strategies to cater for new ICT trends that are necessary for improved service delivery  ...  This model is linked to the management support where the management should be able to support the adoption and use of ICTs in their operations through in ICT policy formulation, ICT infrastructure deployment  ... 
doi:10.5296/ijssr.v9i1.17657 fatcat:z6hz7uymxzdfjooos3d66jasde

Reports of European Academic Research No. 2 (2022)

Kozak Svitlana Vasilivna, Vephkhvia Grigalashvili, L.B. Ramanova, Zh. Ibadullayeva, K.A. Zhumagulova, T.I. Kenshinbay
2022 Zenodo  
electronically with E-governance: Conceptual Visions Just as there are many conceptual views of governance, there are many conceptual approaches of e-governance (Godse and Garg, 2011).  ...  the aspirations of new public management; for the general public, egovernment is viewed as a source of greater information and influence on government; for the bureaucrats, e-government is viewed as a  ...  The coefficient of assessing the level of multilingual competences formation for all diagnostic features of the development of language skills among students fluctuates within 0.2 -0.7, which corresponds  ... 
doi:10.5281/zenodo.5894980 fatcat:n3hnupm635czvdrial4qja4dhe

E-Governance Frameworks - Agenda Ahead

Nityesh BHATT
2007 Annals of Dunarea de Jos University. Fascicle I : Economics and Applied Informatics  
Electronic governance may be defined as the delivery of the government services and information to the public using electronic means.  ...  Use of IT in the government facilitates an efficient, speedy and transparent process for disseminating information to the public and other agencies, and for performing the government administration activities  ...  (2004) affirmed that Knowledge Management (KM) as a formal discipline of management in e-Governance can be very helpful for creation, transfer, documentation, storage and utilization of knowledge comprising  ... 
doaj:068ce0409c8f44999da386085131685c fatcat:zifyq3ciz5ahjnth3gu2celxt4

A Theoretical Framework of Knowledge Management in M-Government

Srikanth Kesavarapu, Choi Mun-Kee
2010 International journal of computer and communication technology  
In this context, this paper aims to present a conceptual analysis of process-based KM approach in m-government to which researchers must pay attention and describe a suitable knowledge model to achieve  ...  M-government is one of the new and important developments in e-government.  ...  M-government stands for the use of mobile wireless communication technology within the government administration and in its delivery of services and information to citizens and firms [6] .  ... 
doi:10.47893/ijcct.2010.1002 fatcat:tej3h376crgmbmc5rcq72lzmge

Interoperability in Cooperative Environments for Public Administration: Metadata and Intelligent Document Issues and Applications

Alberto Alberto
2011 International Journal of e-Education, e-Business, e-Management and e-Learning  
This vision should be based on an effective cooperation between Public Administrations (PAs) that need to be more and more organized to delivery value-added e-Government services.  ...  Today, e-Government is an emergent multidisciplinary research field that has the aim to support the delivery of electronic information and services to citizens, businesses, and other stakeholders.  ...  INTRODUCTION ICT in the government sector plays a basic role for a better delivery of government services to citizens, business and organizations, and for a more efficient management of the governance.  ... 
doi:10.7763/ijeeee.2011.v1.14 fatcat:lmjekdqygjcz5npfubpfcfg3ti

Innovation Opportunities from e-Government Readiness Benchmark

Carlos Mitsuru Murasse, Jamerson Viegas Queiroz, Christian Luis da Silva, Faimara do Rocio Strauhs
2018 European Scientific Journal  
Research on e-government as well as its practice continues to bring challenges, especially for developing countries.  ...  The stage model is a frame of reference toward e-governance, where citizens are actively involved and the initiatives are collaborative in nature.  ...  Such external examination is a deductive approach to e-government.  ... 
doi:10.19044/esj.2018.v14n14p205 fatcat:qzfyan3nzngvvdcza5ohflwi2e
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