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The power of head tilts: gender and cultural differences of perceived human vs human-like robot smile in service

Chung-En Yu, Henrique F. Boyol Ngan
2019 Tourism Review  
Purpose -The purpose of this study is to understand the perceptual differences toward smiling behaviors with head inclinations displaying by the human-like robot staff and human staff in a service setting  ...  This paper provides new directions on the design of anthropomorphic robot and gives insight to people's perceptual differences.  ...  On top of that, Ivanov et al (2018) investigated young Russian's attitude towards the use of robots in a hotel.  ... 
doi:10.1108/tr-07-2018-0097 fatcat:5klrmkkxffgezllswpmbneo3ky

Exploratory Investigation into Influence of Negative Attitudes toward Robots on Human-Robot Interaction [chapter]

Tatsuya Nomura, Takayuki Kanda, Tomohiro Suzuki, Kensuke Kato
2006 Mobile Robots: towards New Applications  
Friedman et al. ( 2003 ) investigated people's relationships with robotic pets by analyzing more than 6,000 postings in online discussion forums about one of the most advanced robotic pets currently on  ...  Regarding the measurement of human mental images and impressions toward robots, there are plenty of published studies.  ...  Robots on Human-Robot Interaction Acknowledgement This research was supported by the Japan Society for the Promotion of Science, Grants-in-Aid for Scientific Research No. 18500207 and 18680024.  ... 
doi:10.5772/4692 fatcat:6lt6t2ts6rdflne5skfpwgge4q

A Cross-cultural Investigation on Attitudes Towards Social Robots: Iranian and Chinese University Students

Minoo Alemi, Atefeh Abdollahi, Islamic Azad University (IAU), West Tehran Branch, Alzahra University
2021 Journal of Higher Education Policy And Leadership Studies  
in three clusters: attitude towards interaction with robots, attitude towards the social influence of robots, and attitude towards emotions in interaction with robots.  ...  The data were analyzed by employing a three-way ANOVA to investigate the effects of cultural background (Chinese vs. Iranian), gender, and previous robot familiarity on the robot acceptance.  ...  In this study, researchers have tried to investigate the impact of cultural diversities on attitudes toward robots.  ... 
doi:10.52547/johepal.2.3.120 fatcat:36fynsizxjel5ayz3tod7kodsy

Robo-Tipping: Are Customers Game? [chapter]

Lisa Cain, Katerina Berezina
2021 Information and Communication Technologies in Tourism 2021  
AbstractThis study sought to investigate customer attitudes towards tipping robotic employees in bars.  ...  Of the 102 usable responses, only 15 participants had experienced robotic bartender service.  ...  Therefore, the purpose of this study was to investigate customer attitudes towards tipping robotic employees in bars.  ... 
doi:10.1007/978-3-030-65785-7_20 fatcat:rvrtcfexuvcurlayv5tizxicka

Patients' Behavioral Intention toward Using Healthcare Robots

Ahmad Alaiad, Lina Zhou
2013 Americas Conference on Information Systems  
The empirical results confirm that performance expectancy, effort expectancy, social influence, facilitating condition and trust are determinants of patients' behavioral intention to use healthcare robots  ...  Despite of the broad undertaking in healthcare robot initiative, its success is dependent not only on health institutions and robot designers but also on patients' willingness to adopt healthcare robots  ...  ACKNOWLEDGMENTS We would like to thank Jianwei Lai for her helps in some parts of the paper.  ... 
dblp:conf/amcis/AlaiadZ13 fatcat:v54obvzld5b6xkcoe4w7j4swpy

Can Robots Help Working Parents with Childcare? Optimizing Childcare Functions for Different Parenting Characteristics

Jieon Lee, Daeho Lee, Jae-gil Lee
2021 International Journal of Social Robotics  
The results revealed that parental attitudes toward robots were made more positive by all the childcare functions of robots except for their educational features.  ...  The current study identified the potential requirements of dual-income parents toward social robots' diverse childcare functions (e.g., socialization, education, entertainment, and consultation).  ...  Hence, it allows for the investigation of the ways in which devices such as social robots can influence the psychological needs of users and how they may shape behaviors with respect to technology use  ... 
doi:10.1007/s12369-021-00784-8 pmid:33841588 pmcid:PMC8020072 fatcat:xeitlewnuzgbfon2kb3moorpi4

Examining Image Congruence and Its Consequences in the Context of Robotic Coffee Shops

Heather Markham Kim, Kisang Ryu
2021 Sustainability  
The data analysis results indicated that the three types of image congruence have a positive influence on brand attitude.  ...  This study aimed to find the role of image congruence in the context of robotic coffee shops.  ...  Previous studies have also investigated the impact of image on outcome variables in new technology services.  ... 
doi:10.3390/su132011413 fatcat:k7dfprm465ea7pbntiy4sqgftu

Emotional factors in robot-based assistive services for elderly at home

M. Diaz, J. Saez-Pons, M. Heerink, C. Angulo
2013 2013 IEEE RO-MAN  
This paper is a survey on the affective dimension of robot-based systems conceived for helping elderly at home.  ...  In the case of social robots, convenient verbal and non-verbal communication and motion behavior (e.g. social distance, space formations) are to be designed according to generational and cultural rules  ...  The study focused on the capability of the robot to adapt its behavior to the level of 978-1-4799-0509-6/13/$31.00 ©2013 IEEE social interaction.  ... 
doi:10.1109/roman.2013.6628396 dblp:conf/ro-man/DiazSHA13 fatcat:dvnvhujugjfeboadddinabvgvq

Service robot implementation: a theoretical framework and research agenda

Daniel Belanche, Luis V. Casaló, Carlos Flavián, Jeroen Schepers
2019 Service Industries Journal  
To establish some fundamental insights related to this research domain, the current article seeks to complement research on robots' human-likeness with investigations of the factors that service managers  ...  This framework and the final research questions provide a research agenda to guide scholars and help practitioners implement service robots successfully.  ...  Previous literature on robotics has mostly focused on aesthetics and physical appearances and how they influence human perceptions and attitudes toward robots.  ... 
doi:10.1080/02642069.2019.1672666 fatcat:mho42l2frjcwhdegwjrz4sw5gy

Co-Creating New Directions for Service Robots in Hospitality and Tourism

Francesc Fusté-Forné, Tazim Jamal
2021 Tourism and Hospitality  
Research on the relationship between automation services and tourism has been rapidly growing in recent years and has led to a new service landscape where the role of robots is gaining both practical and  ...  This paper builds on previous reviews and undertakes a comprehensive analysis of the research literature to discuss opportunities and challenges presented by the use of service robots in hospitality and  ...  Acknowledgments: Thanks to the reviewers for excellent suggestions that helped strengthen the paper. Conflicts of Interest: The authors declare no conflict of interest.  ... 
doi:10.3390/tourhosp2010003 fatcat:ywqhgcupkrcxbmvri44wdq3jn4

Understanding Cultural Preferences for Social Robots

Oliver Korn, Neziha Akalin, Ruben Gouveia
2021 ACM Transactions on Human-Robot Interaction (THRI)  
Based on a survey with 794 participants from Germany and the three Arab countries of Egypt, Jordan, and Saudi Arabia, we discuss how culture influences the preferences for certain attributes.  ...  In conclusion, we believe that more real-life practices emerging from the situated use of robots should be investigated.  ...  ACKNOWLEDGMENTS We gratefully acknowledge the support of the Arab-German Young Academy of Sciences and Humanities (AGYA), which is funded by the German Federal Ministry of Education and Research.  ... 
doi:10.1145/3439717 fatcat:zublg7lixncy3f2w6thbilfvva

Walking in the uncanny valley: importance of the attractiveness on the acceptance of a robot as a working partner

Matthieu Destephe, Martim Brandao, Tatsuhiro Kishi, Massimiliano Zecca, Kenji Hashimoto, Atsuo Takanishi
2015 Frontiers in Psychology  
ACKNOWLEDGMENTS This study was conducted as part of the Research Institute for Science and Engineering, Waseda University, and as part of the humanoid project at the Humanoid Robotics Institute, Waseda  ...  influence of the Culture on the Attractiveness.  ...  We also investigate if several factors would influence the perception such as the emotional intensity, the type of emotions, the culture of the participants, their attitude toward robots, their age, their  ... 
doi:10.3389/fpsyg.2015.00204 pmid:25762967 pmcid:PMC4340147 fatcat:3ig3zr263zcancxuvc5xle6mnm

Attitudes Toward Attributed Agency: Role of Perceived Control

Setareh Zafari, Sabine T. Koeszegi
2020 International Journal of Social Robotics  
This study investigates the role of perceived control as a moderator explaining attitudes toward attributed agency in a collaboration context.  ...  Previous research suggests that the increased attribution of agency to robots may be linked to negative attitudes toward robots.  ...  The authors wish to thank the study participants for their collaboration and Christina Schmidbauer for her support in setting up the study.  ... 
doi:10.1007/s12369-020-00672-7 fatcat:hkxfeqggb5dvldtg2ahtqenyqm

Impacts of a Care Robotics Project on Finnish Home Care Workers' Attitudes towards Robots

Teemu Rantanen, Teppo Leppälahti, Jaakko Porokuokka, Sari Heikkinen
2020 International Journal of Environmental Research and Public Health  
This study focuses on a robotics project that took place in elderly and home care services in one municipality in Finland (total of 45 care workers).  ...  This can also facilitate the introduction of care robots in home care services.  ...  Acknowledgments: The authors wish to thank the home care employees who participated in the study Conflicts of Interest: The authors declare no conflict of interest  ... 
doi:10.3390/ijerph17197176 pmid:33007993 fatcat:6auk32o5nfeedlkgb56jkoyepe

A Cross-cultural Study: Effect of Robot Appearance and Task

Dingjun Li, P. L. Patrick Rau, Ye Li
2010 International Journal of Social Robotics  
This study investigates the effects of culture, robot appearance and task on human-robot interaction.  ...  analyze these factors' effects on the robot's likeability, and people's active response to, engagement with, trust in and satisfaction with the robot.  ...  We sincerely thank Hua Qin, Ting Zhang and Lin Wang of the Institute of Human Factors & Ergonomics for their help with many aspects of the experiment.  ... 
doi:10.1007/s12369-010-0056-9 fatcat:fkjbbon4j5gi7ocr5pfrg6ngn4
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