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Information and knowledge management in online rich presence services

Casey K. Fung, Patrick C. K. Hung
2013 Information Systems Frontiers  
In this context, knowledge management comprises a range of strategies and practices used in an online rich presence service to create, manage, coordinate, distribute, and enable adoption of information  ...  All the 8 papers in this issue will have deep research results to report the advance of online rich presence services such as information discovery, knowledge management, recommendation and collaborative  ...  In this context, knowledge management comprises a range of strategies and practices used in an online rich presence service to create, manage, coordinate, distribute, and enable adoption of information  ... 
doi:10.1007/s10796-013-9441-x fatcat:xb4bamkdlzb4zjbhmig2qhp76q

Ariadne's Thread: Using Social Presence Indices to Distinguish Learning Events in Face-to-Face and ICT-Rich Settings

Colin Baskin, Michael Henderson
2005 E-Learning and Digital Media  
to an Information and Communication Technology (ICT) rich setting.  ...  Influenced by Social Presence Theory (Short, Williams & Christie, 1976 ) the aim of this article is to critically examine the social presence weightings of nine key learning events in f-2-f and online  ...  into pre-service teacher education through the agency of a learning-management system (LMS) and a host of online 'learning resources'.  ... 
doi:10.2304/elea.2005.2.3.5 fatcat:67ocvwclsvalvjwopskmutxrn4

Join the club: Promoting information literacy in online student academic organizations

Robert Miller
2007 College & research libraries news  
So for my fi rst visit, to the environmental management club, I presented the online asynchronous seminar, "Publishing Opportunities for Undergradu ates," a topic rich in information literacy goals and  ...  that are rich in discipline specifi c content; • building the university's online community by joining in conversation with and meeting information needs of students and faculty; • increasing the library's  ... 
doi:10.5860/crln.68.11.7908 fatcat:2ger5uewobc4bl22binbaimuey

Media Richness and Continuance Intention to Online Learning Platforms: The Mediating Role of Social Presence and the Moderating Role of Need for Cognition

Zhen Wang
2022 Frontiers in Psychology  
between three dimensions of media richness and continuance intention, and (c) the moderating role of need for cognition in the relationship between three dimensions of media richness and social presence  ...  Continuance intention to online learning platforms has received increased attention in recent years, and media richness has been found to be an important antecedent influencing user retention.  ...  In terms of media richness, online learning platforms have provided information that is rich, reliable, and expressed in diversified ways.  ... 
doi:10.3389/fpsyg.2022.950501 pmid:35903726 pmcid:PMC9314769 fatcat:qtotpxwdcfaq7c6yjg3vhszf3u

Towards Consolidated Presence

Manfred Hauswirth, Jérôme Euzenat, Owen Friel, Keith Griffin, Pat Hession, Brendan Jennings, Tudor Groza, Siegfried Handschuh, Ivana Podnar Zarko, Axel Polleres, Antoine Zimmermann
2010 Proceedings of the 6th International ICST Conference on Collaborative Computing: Networking, Applications, Worksharing  
In this paper, we argue for efficient presence management by means of a holistic view of both physical context and virtual presence in online communication channels.  ...  We sketch the components for enabling presence as a service integrating both online information as well as physical sensors, discussing benefits, possible applications on top, and challenges of establishing  ...  The work presented in this paper has been funded by Science Foundation Ireland under Grant No. SFI/08/CE/I1380 (Lion-2) and SFI 08/SRC/I1403 (FAME).  ... 
doi:10.4108/icst.collaboratecom.2010.48 dblp:conf/colcom/HauswirthEFGHJGHZPZ10 fatcat:4dcmxwwhfvfbfnhn7y2nze5nsq

Prominence of Information Richness in Accepting Online Based Self-Service Technologies

Badra Sandamali Galdolage
2021 Archives of Current Research International  
Thus, the aim of this study is to understand the information richness in online based self-service technologies from the customer perspective.  ...  insights for service providers in designing their SSTs with rich and necessary information which is required to perform successful transactions.  ...  ACKNOWLEDGEMENT The authors would like to thank the anonymous reviewers for their excellent reviewer suggestions in completing this study.  ... 
doi:10.9734/acri/2021/v21i230231 fatcat:ixjx4ccddrbrhkt3t4o4qe5re4

"Smarter" online charging for over-the-top services by introducing user context

Tomislav Grgic, Maja Matijasevic
2012 2012 5th Joint IFIP Wireless and Mobile Networking Conference (WMNC)  
The network capability we focus on is online charging, and in particular the lack of functional relationship between the online charging and the service delivery processes (other than the obvious one,  ...  With the goal to make better use of the knowledge about the users which is available to the operator, we identify and examine the userrelated information that can be found at various functions in the mobile  ...  ACKNOWLEDGMENT This work was carried out within the research project 036-0362027-1639 "Content Delivery and Mobility of Users and Services in New Generation Networks", supported by the Ministry of Science  ... 
doi:10.1109/wmnc.2012.6416148 dblp:conf/mwcn/GrgicM12 fatcat:m4t2ebzrlfbubcbhegzdmjxuum

Web 2.0: Conceptual Framework and Research Directions

Jai Ganesh, Srinivas Padmanabhuni
2007 Americas Conference on Information Systems  
The article examines the emerging shift in businesses towards Web 2.0 principles, concepts and technologies.  ...  Therefore a framework for understanding Web 2.0 businesses is an important step in analyzing them.  ...  Rich user experiences enable easy social interactions as well as ease of sharing, accessing and consuming information and knowledge.  ... 
dblp:conf/amcis/GaneshP07 fatcat:b6g7rewpgrayppdfgjxstzhvda

Semantically Interlinked Notification System for Ubiquitous Presence Management [chapter]

Qaiser Mehmood, Muhammad Intizar Ali, Ollie Fagan, Owen Friel, Alessandra Mileo
2013 Lecture Notes in Computer Science  
In this paper we design, develop and implement an agile platform for ubiquitous presence management that relies on semantically interlinked vocabularies, existing information extraction tools for semantic  ...  With the wide adoption of smart phones, there is an increasing trend of using IM clients on mobile devices for exchanging and managing presence information.  ...  provides rich presence information by consolidating virtual and physical presence using contextual information [3] . Similar to the previous two presence management applications, Follow me!  ... 
doi:10.1007/978-3-642-41030-7_43 fatcat:ipxe5yu2wfa6zfjrnw6zt535ju

For the Special Issue on 'Personal Aspects of E-Business'

Patrick Y K Chau
2002 European Journal of Information Systems  
, and that rich product information presentation significantly influences the online buying behaviour of intuitive types and feeling types, rather than sensing and thinking types.  ...  consumers' personality traits, product information presentation richness and on-line consumer behaviour in E-commerce environments.  ... 
doi:10.1057/palgrave.ejis.3000433 fatcat:en2c2kkzonbulg7535674nptpm

New Ways to Deal with Omni-Channel Services: Opening the Door to Synergies, or Problems in the Horizon? [chapter]

João Reis, Marlene Amorim, Nuno Melão
2017 Lecture Notes in Business Information Processing  
In doing so, it discloses new omni-channel trends and discusses its implications for managers and academics.  ...  It uses a qualitative multimethod approach, which includes more than one method of collecting data to generate comprehensiveness and rich knowledge, namely: a systematic literature review and a case study  ...  Whereas traditional retail players are ramping up their Internet presence, online-first retailers are complementing their service delivery systems by opening stores and showrooms [1].  ... 
doi:10.1007/978-3-319-56925-3_5 fatcat:zuhml3grcneohfwlr5rfq5aea4

Instructional Engineering for Acceptance of Web 2.0 Technologies to Promote Critical Thinking

Mohammadali kianian, Jamalludin Bin Harun, Fereshteh Ghazizadeh Ehsaei
2013 International Journal of Future Computer and Communication  
Therefore, they must be aware not only how access information but also more significantly how to manage information, analyze, integrate, and evaluate into usable knowledge.  ...  In addition, the rapid growth of web 2.0 tools has made an increasing amount of information available. Students access different pieces of knowledge.  ...  how to manage information, analyze, integrate and evaluate into usable knowledge.  ... 
doi:10.7763/ijfcc.2013.v2.146 fatcat:lpj6mdhy3vbp5c2bs26smdzyba

Transforming an Online Portal Site into a Playground for Netizen

Myungsin (Veronica) Chae, Byungtae Lee
2005 Journal of Internet Commerce  
NHN's solution: Make the information search process as rich and interactive as face-to-face communication.  ...  NHN's solution: Upgrade your customers' status from information seekers to your partners by letting them provide information and knowledge from their brains and hearts.  ...  It implies that managers providing online services need to recognize the difference between online and offline cultures. The recognition is an important tool in creating and managing the services.  ... 
doi:10.1300/j179v04n02_07 fatcat:pehcsneqvneztgvzgua73jqety

Diktuon: Drupal - CMS and Beyond

James Marion Darlack
2013 Theological Librarianship  
James Marion Darlack is Assistant Librarian for Reference and Bibliographic Instruction at Gordon-Conwell Theological Seminary, South Hamilton, Massachusetts.  ...  L ibraries are continuing to broaden and develop their online presence. Patrons are no longer satisfied with static web pages detailing hours of operation, staff contact information, and services.  ...  that build upon its core framework. 1 Libraries have been employing Drupal in a number of ways, including managing the library's web presence, extending the functionality of their online catalog, and  ... 
doi:10.31046/tl.v6i2.304 fatcat:ncjbjzfk2bai5hchw5ms6zvl5i

Service Personnel, Technology, and Their Interaction in Influencing Customer Satisfaction*

Craig M. Froehle
2006 Decision Sciences  
contexts (telephone, e-mail, and online chat), with six customer service representative (CSR) characteristics and their influences on customer satisfaction.  ...  Of the characteristics studied, service representatives contribute to customer satisfaction more when they exhibit the characteristics of thoroughness, knowledgeableness, and preparedness, regardless of  ...  Anecdotal evidence for the value of knowledgeable service personnel has been found in face-to-face settings (Higgins, 2003) and is demanded in online settings as well (Burke, 2002) .  ... 
doi:10.1111/j.1540-5414.2006.00108.x fatcat:sjdn74v3zjd3zkuz6ahnlu6654
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