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Knowledge Creation Through Mobile Social Networks and Its Impact on Intentions to Use Innovative Mobile Services

Mirella Kleijnen, Annouk Lievens, Ko de Ruyter, Martin Wetzels
2009 Journal of Service Research  
In addition, the impact of this network position on knowledge creation is contingent upon the type of innovative service.  ...  With a sociometric survey, they empirically assess how consumers integrate and connect through mobile social networks, as well as how their network position influences knowledge creation and intentions  ...  Research on group influences, such as group climate (Zhou 2003) and efficacy (Perry-Smith and Shalley 2003) , indicates such influences must be included in investigations of individual members' innovative  ... 
doi:10.1177/1094670509333238 fatcat:n5ddkrcwoffy7o2wuooa2vanfa

Factors Influencing Chinese Online Health Service Use

Lin Xiao, Jian Mou, Lihua Huang
2021 Journal of Global Information Management  
Despite the popularity of online health services (OHSs) among patients in recent years, academic research on this phenomenon is limited.  ...  Drawing on the valence framework, the authors proposed a model to explore both the most important facilitators of OHS use intention from the perceived value perspective and inhibitors of OHS use intention  ...  costs; face concern; reputation; sense of self-worth; social support General knowledge sharing behavior; specific knowledge sharing behavior This study examines the factors that influence specific and  ... 
doi:10.4018/jgim.20210901.oa8 fatcat:n324uudbbvh7vjbzg4f2du6emy

Antecedents of professionals' self-efficacy in professional service firms: effects of external source credibility and content quality

Fabio Cassia, Francesca Magno
2021 The journal of business & industrial marketing  
Drawing on self-efficacy theory, this study tests a model that links the quality of content acquired from external sources and the credibility of those sources to professionals' self-efficacy and, in turn  ...  Purpose Professional service firm (PSF) performance depends on the accumulation and application of specialist knowledge to find customised solutions to customer problems.  ...  The knowledge-based view suggests that the performance of a firm is related to its ability to integrate the specialist knowledge of individuals into the delivery of goods and services (Grant, 1999) .  ... 
doi:10.1108/jbim-11-2019-0485 fatcat:rp2ipv3a4bb7rk4xej2kbjoq5m

Communal Service Delivery

Utpal M. Dholakia, Vera Blazevic, Caroline Wiertz, René Algesheimer
2009 Journal of Service Research  
Building upon the social constructivist view on learning and drawing from literature on the firm-customer relationship in services marketing, we distinguish between functional and social benefits received  ...  by P3 community participants and study the central role of learning in influencing these benefit perceptions.  ...  The shared social identity is manifested by the customer categorizing himself or herself as part of the community, valuing this identity positively, and using it to create a shared consciousness.  ... 
doi:10.1177/1094670509338618 fatcat:ogiz3fagy5bqrgbsq5pcmziyzy

Factors Affecting User Intention to Pay via Online Medical Service Platform

2021 International Journal of Healthcare Information Systems and Informatics  
With regard to platform performance and trust, we study the influencing factors of users' intention to pay on an online medical service platform.  ...  Results of this paper will provide a new perspective for online medical service platform research in the context of the Internet.A questionnaire survey is administered to collect 312 effective sample data  ...  A sense of self-worth, members' sense of social support, and the reputational improvement are expected to have positive impacts on both general and specific knowledge sharing (Swanson, Kim, Lee, Yang,  ... 
doi:10.4018/ijhisi.295819 fatcat:ilqmyryuwzdp5nabgjjwfeqwxu

Factors Affecting Participants' Knowledge-Sharing Behaviors in Online Communities: a Systematic Review

Hasan Sari, Marini Othman
2018 International Journal of Engineering & Technology  
Online Communities (OCs) became accepted online popular platforms for exchanging and sharing knowledge between groups or individuals with common needs and interest.  ...  The factors that influence members to exchange their knowledge in OCs have not fully explored in the context of knowledge sharing.  ...  7 [3] , [37] , [29] , [27] , [8] , [28] , [11] Social influence theory 2 [10] , [12] social identity theory Knowledge Self-Efficacy.  ... 
doi:10.14419/ijet.v7i4.35.22766 fatcat:tubugvyu4zfhzdd2zyzyhl7lcu


Tony Dwi Susanto
2015 International Journal of Information Systems and Engineering  
This study reviewed existing studies on the profile of SMS adopters and collected motives for using three kinds of SMS-based services: individuals' motivations for receiving SMS Notifications (push SMS  ...  These understandings are important for businesses and governments that deliver services via SMS in formulating strategies to improve the acceptance of SMS-based service and contribute to next studies on  ...  The effects of the factors on usage intention are moderated by characteristics of the service.  ... 
doi:10.24924/ijise/2015.11/v3.iss1/98.109 fatcat:ergfsefoevgr3npm4fhbyhkxgi

Does educating customers create positive word of mouth?

Xiaochi Sun, Thomas Foscht, Andreas B. Eisingerich
2021 Journal of Retailing and Consumer Services  
Critically, the positive impact on WOM is stronger for customers who have less prior knowledge regarding the educational topic and are more amenable to knowledge sharing.  ...  The current findings add to the literature on customer education and WOM and offer managerial insights for improving brands' WOM campaigns.  ...  Hans-Peter Laemmerer for assisting us in collecting part of the data in this research.  ... 
doi:10.1016/j.jretconser.2021.102638 fatcat:c2ifvnajujc47og4l6ujm3v5ie

Continuing professional education of Iranian healthcare professionals in shared decision-making: lessons learned

Samira Abbasgholizadeh Rahimi, Charo Rodriguez, Jordie Croteau, Alireza Sadeghpour, Amir-Mohammad Navali, France Légaré
2021 BMC Health Services Research  
95% CI -0.08, 0.72) had the strongest influence on their intention of practicing SDM.  ...  Future studies need to study the level of intention of participants in longer term and evaluate the impact of cultural differences on practicing SDM and its implementation in both western and non-western  ...  Acknowledgements The authors acknowledge Tabriz  ... 
doi:10.1186/s12913-021-06233-6 pmid:33712014 fatcat:lrrel45u6fbulh2gureaw5ku3a

Exploring the Key Factors of Knowledge Sharing via Employee Weblogs

Saeed Rahimi Moghadam, Harihodin Selamat, Shahin Moosavi
2013 Research Journal of Applied Sciences Engineering and Technology  
of social influence factor, technology acceptance factor and social cognitive factor with subset variables including the subjective norm, social identity, group norm (first group), perceived usefulness  ...  In this study, two dependent variables of individual's intention and attitude have been defined for knowledge sharing via the employee weblog and independent variables have been determined in 3 groups  ...  H9: Self-efficacy has a positive influence on the intention of an individual to share knowledge in employee weblogs. Bandura (1986) examined the self-efficacy by sing the social cognitive theory.  ... 
doi:10.19026/rjaset.6.3578 fatcat:bgwgtbh2azfdhmewo4236gozhi

The Effect of Knowledge Sharing and Benefits on Sharing Intentions Through Social Interaction in Social Media Groups

Dwi Asih Haryanti, E. S. Margianti, Edy Prihantoro, Noviawan Rasyid Ohorella
2021 International Journal of Scientific Research in Science and Technology  
knowledge on intentions. sustainable knowledge sharing, and the effect of the benefits of social media groups on the intention of sustainable knowledge sharing.  ...  , social interactions affect the benefits of social media groups, knowledge sharing affects the benefits of social media groups, knowledge sharing has no effect on intention to share knowledge on an ongoing  ...  Diffusion of centralized and self-organizing online purchase intention, considering knowledge sharing in social commerce context of Innovation & Knowledge.  ... 
doi:10.32628/ijsrst21848 fatcat:vhtbnsnflfhcff7rbujzpbr25u

TAPESTRY: A De-centralized Service for Trusted Interaction Online

Yifan Yang, Daniel Cooper, John Collomosse, Catalin Dragan, Mark Manulis, Jo Briggs, Jamie Steane, Arthi Manohar, Wendy Moncur, Helen Jones
2020 IEEE Transactions on Services Computing  
We present a novel de-centralised service for proving the provenance of online digital identity, exposed as an assistive tool to help non-expert users make better decisions about whom to trust online.  ...  Our service harnesses the digital personhood (DP); the longitudinal and multi-modal signals created through users' lifelong digital interactions, as a basis for evidencing the provenance of identity.  ...  For example, on an online dating forum, or a ride-sharing service, a verifier might request evidence of a year of TE on several social media platforms in order to make their trust decision about the subject  ... 
doi:10.1109/tsc.2020.2993081 fatcat:sxu7y2ziajblpc4jr56xxhzgia

An Analysis of the Delurking Process on the Web 2.0 Platform - The Moderating Effevts of Web 2.0 Options

Shari S. C. Shang, Ya-Ling Wu
2009 Americas Conference on Information Systems  
The objective of this study is to investigate factors that affect users' intentions of delurking and the moderating effects of Web 2.0 options on users' knowledge-sharing behavior.  ...  The results of this study showed that, for the contributors to experience-socialization platforms, the relative importance of community identification, altruism tendency, and Web 2.0 self-efficacy in the  ...  Delurking Process on the Web 2.0 Platform Proceedings of the Fifteenth Americas Conference on Information Systems, San Francisco, California August 6 th -9 th 2009  ... 
dblp:conf/amcis/ShangW09a fatcat:jct2gm32kzbjvpihcr2eof4bky

Exploration of Location-Based Services Adoption

Brad McKenna, Tuure Tuunanen, Lesley A. Gardner
2014 International Journal of E-Services and Mobile Applications  
The authors study the effects of multiple parameters on the use of a location-based service simulation.  ...  It then conducts an experiment and analysis based on the Unified Theory of Acceptance and Use of Technology (UTAUT) model.  ...  Tuure Tuunanen is a professor in the Department of Computer Science and Information  ... 
doi:10.4018/ijesma.2014010101 fatcat:q6njo5z7yjhphly5f3jag4toc4

Exploration of Location-Based Services Adoption

Brad McKenna, Tuure Tuunanen, Lesley Gardner
2011 2011 44th Hawaii International Conference on System Sciences  
The authors study the effects of multiple parameters on the use of a location-based service simulation.  ...  It then conducts an experiment and analysis based on the Unified Theory of Acceptance and Use of Technology (UTAUT) model.  ...  Tuure Tuunanen is a professor in the Department of Computer Science and Information  ... 
doi:10.1109/hicss.2011.200 dblp:conf/hicss/McKennaTG11 fatcat:jcpb6v7yjfbk3pzmglbidvcpeu
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