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Towards the Control and Prevention of Waste in IT Service Operation Using Fuzzy Logic: Focus in Incident Management Process

Wadie Berrahal, Rabia Marghoubi, Zineb El Akkaoui
2020 Journal of Computing and Information Technology  
We specifically demonstrate our contribution through the application of fuzzy analysis to the incident management process.  ...  This article aims to provide an estimation of the level of potential waste, where waste generation trends are provoked by the activities of IT service management processes.  ...  In this article, we will experiment with the incident management process to prevent potential waste. Figure 2 . shows the systematic approach proposed.  ... 
doi:10.20532/cit.2019.1004810 fatcat:lab4gmn4rvetnezv36gvhd3mfm

Knowledge Model For Human Resource Optimization

EPFL
2016 Zenodo  
This deliverable describes the second and final version of the SatisFactory knowledge model for Human Resource optimization.  ...  Finally the Low Level contains the ontologies which are developed from the XML schemas, and then strictly related to the information data nature, i.e. the way those data are managed through the CIDEM.  ...  Sets of rules coming from prior "hands-on" knowledge and previous experience enrich the knowledge model in order to achieve human resource optimization.  ... 
doi:10.5281/zenodo.1005098 fatcat:zbyv6hmrmbgxvj5f7wnoqz7ck4

OSIF: A Framework To Instrument, Validate, and Analyze Simulations

Judicaël Ribault, Olivier Dalle, Denis Conan, Sébastien Leriche
2010 Proceedings of the 3rd International ICST Conference on Simulation Tools and Techniques  
In this paper, we address issues related to the management of these data and their on-line processing, such as: (i) the instrumentation code is mixed (piggy-backed) in the modeling code; (ii) the amount  ...  (s) containing raw data samples produced and saved regularly during the run, for later post-processing.  ...  By this way, we foster the design, the composition, the adaptation and the reuse of context management policies.  ... 
doi:10.4108/icst.simutools2010.8729 dblp:conf/simutools/RibaultDCL10 fatcat:4qpqq4yfrvhlbkhvucc2tyjinu

An experimental investigation of reusable requirements retrieval

Anas Mahmoud, Nan Niu
2010 2010 IEEE International Conference on Information Reuse & Integration  
We assessed the effect of two factors: basic retrieval method and synonym support, and found that: 1) no significant differences in retrieval effectiveness were detected among the methods, but recall was  ...  Building a requirements library allows practitioners to better leverage reuse since they can work on the abstractions closer to the software system's initial concepts.  ...  We thank the Empirical Software Engineering research group at Mississippi State University for helpful discussions. We especially thank Dr. Edward B. Allen and Dr. Gary L.  ... 
doi:10.1109/iri.2010.5558914 dblp:conf/iri/MahmoudN10a fatcat:igwgc44pyzalvcqh5d7kcschfy

How do we Measure Severity? An Assessment of Five Indexes used in Sudden Onset Disasters and Complex Emergencies to Measure Severity and Risk

Anneli Eriksson, Martin Gerdin, Thorkild Tylleskär, Johan Von Schreeb
2017 Prehospital and Disaster Medicine  
sharing and reuse.  ...  Previous cases revealed that EMTs sometimes became the only capacity which could report medical, or more broadly health situations to a coordination body, and standardization of the reporting process from  ...  sharing and reuse.  ... 
doi:10.1017/s1049023x17005891 fatcat:shqziwgyungklevkqrs5rlbpdm

Requirements Evolution and Reuse Using the Systems Engineering Process Activities (SEPA)

K. Suzanne Barber, Thomas J. Graser
1999 Australasian Journal of Information Systems  
The paper also presents an example illustrating the application of SEPA in the emergency incident response domain to facilitate requirements management and foster requirements reuse. 2  ...  SEPA aids the reuse and integration process by focusing on requirements integration and evolution, while maintaining traceability to requirements gathered from domain experts and end users.  ...  Reuse of requirements provides a number of benefits, including the following: 1. motivation for selection of components: Requirements guide the selection of optimal components for reuse.  ... 
doi:10.3127/ajis.v6i2.294 fatcat:5jp5f2dch5hbveuriheqfydl3q

Process Oriented Architecture For Emergency Scenarios In The Czech Republic

Tomáš Ludík, Josef Navrátil, Alena Langerová
2011 Zenodo  
The innovative Process Oriented Architecture is based on the Workflow Reference Model while taking into account the options of Business Process Management Suites for the implementation of process oriented  ...  For this reason, the paper aims at defining a Process Oriented Architecture to support and thus to improve tackling emergency situations in the Czech Republic.  ...  ACKNOWLEDGMENT The contribution is part of the Faculty of Economics and Management Development Project at University of Defence called Security Laboratory, supported by the Czech Ministry of Defence.  ... 
doi:10.5281/zenodo.1058039 fatcat:olfjiej5wjde5jvjm34w25hm5i

Documentation as Part of Design: Exploratory Field Studies [chapter]

Jean-François Rouet, Catherine Deleuze-Dordron, André Bisseret
1995 IFIP Advances in Information and Communication Technology  
A case study of documentation as part of the testing of a prototype toolset indicated that design with reuse requires a great deal of knowledge about the application domain, previous applications and reuse  ...  Content analyses and expert interviews highlighted the need for a close match between the design of those tools and the designers' actual strategies.  ...  CONCLUSIONS The main purpose of the studies reported in this paper was to explore the production and use of natural language documentation as part of the software d& sign process.  ... 
doi:10.1007/978-1-5041-2896-4_36 fatcat:lbjmxar3nzepbdcapo7npujmbm

A self-learning solution for effective service modelling and portfolio management

Rasha Daoud, Zhiming Zhao
2019 Zenodo  
A Service Portfolio documents the service assets and their evolution managed by the company, including services in the pipeline, retired services, and 3rd-party services which are an integral part of the  ...  pipeline and the evolution of the portfolio.  ...  Zhao for the continuous support of my research and thesis writing, for his motivation, patience, and immense knowledge. His guidance helped me in all the time of the research.  ... 
doi:10.5281/zenodo.3521557 fatcat:vbwrdndfy5etvcy6fyf5qm2hse

Implementation of FAIR Principles for Ontologies in the Disaster Domain: A Systematic Literature Review

Allan Mazimwe, Imed Hammouda, Anthony Gidudu
2021 ISPRS International Journal of Geo-Information  
We achieve this through a systematic search and review of publications in the disaster management domain based on a predefined inclusion and exclusion criteria.  ...  In this review, we explore the extent to which sharing and reuse of disaster management knowledge in the domain is inline with FAIR recommendations.  ...  of defining concepts on man-made and natural hazard to manage disaster situations.  ... 
doi:10.3390/ijgi10050324 fatcat:4fzkuxe55zdwpbujesy3cafpci

Application of Artificial Intelligence to Social Governance Capabilities under Public Health Emergencies

Yafang Wu, Shaonan Shan, Sang-Bing Tsai
2021 Mathematical Problems in Engineering  
This article focuses on the relevant concepts and content of emergency management of public health emergencies and in-depth analysis of the actual application of big data technology in epidemic traceability  ...  The results showed that 87.7% of the people simply sorted out laws and regulations and higher-level documents or even repeated content and lacked summary and reflection on emergency response experience  ...  Natural language understanding is also known as natural language processing. Language is a meaningful way to exchange information.  ... 
doi:10.1155/2021/6630483 fatcat:pna4vqnez5gr5eu2zwafsznu6m

A Framework of Knowledge Management Systems for Tourism Crisis Management

Zhiyang Jia, Yiyin Shi, Yuan Jia, Ding Li
2012 Procedia Engineering  
The functions and application of the framework are also discussed in the paper. Some strategies for the application process of the framework are explored.  ...  The framework consists of components that play three types of roles: knowledge extractor, knowledge server, and knowledge manager.  ...  Acknowledgements Thanks to Assistant Professor Wei-Tsong Wang of National Cheng Kung University for the access to the related resources on our study.  ... 
doi:10.1016/j.proeng.2011.12.683 fatcat:ogbnfqydxjfmzh3uqakurcpmwq

Ontology-based discovery of time-series data sources for landslide early warning system

Jedsada Phengsuwan, Tejal Shah, Philip James, Dhavalkumar Thakker, Stuart Barr, Rajiv Ranjan
2019 Computing  
Moreover, the ontology can also be used to realize the implementation of data sources discovery system which is an essential component in EWS that needs to manage (store, search, process) rich information  ...  Landslides are a common form of natural hazard with a global impact and closely linked to a variety of other hazards.  ...  Authors in [22] reuse SWEET to conceptualize knowledge and expertise of several areas, such as buried assets (e.g. pipes and cables), soil, roads, the natural environment and human activities.  ... 
doi:10.1007/s00607-019-00730-7 fatcat:k6pcsjag45bbxdlhevktme2die

From Card Sorting to Data Automation: PoolParty—A Complete Semantic Middleware

Andreas Blumauer
2020 Zenodo  
The EKG-LC covers three cycles that are intertwined: the expert loop (HITL design principle), the automation loop, and the user loop. See how each of those can be managed with PoolParty!  ...  We outline some of the core features and capabilities of PoolParty Semantic Suite along the enterprise knowledge graph life cycle (EKG-LC), which provides also a comprehensive overview of the actors and  ...  "PoolParty is an important piece of our Semantic Infrastructure." ▸ Lower costs thanks to more efficient incident management.  ... 
doi:10.5281/zenodo.3820251 fatcat:sd2f7frlpvgs5hekqbq67gv4mu

Intelligent lessons learned systems

R Weber, D.W Aha, I Becerra-Fernandez
2001 Expert systems with applications  
We found that the problems with these systems are related to their textual representation for lessons and that they are not incorporated into the processes they are intended to support.  ...  Lessons learned processes have been deployed in commercial, government, and military organizations since the late 1980s to capture, store, disseminate, and share experiential working knowledge.  ...  Acknowledgements This research was supported by grants from the Office of Naval Research and the Naval Research Laboratory.  ... 
doi:10.1016/s0957-4174(00)00046-4 fatcat:hi7tepliwzae5j2fqg45rwjjvi
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