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ROBOTIC PROCESS AUTOMATION: CHALLENGES AND SOLUTIONS FOR THE BANKING SECTOR

Prateek Patri
2020 INTERNATIONAL JOURNAL OF MANAGEMENT  
An improved RPA has been proposed to how banks can address new challenges such as debit card fraud and showed how automation benefits the banks in terms of improved error rate, processing time, accuracy  ...  RPA is being increasingly used as a tool to automate, scale-up, manage, analyze, and provide superior customer service.  ...  of the employee whereas an RPA bot can process around close to 1000 fraud transactions a day.  ... 
doi:10.34218/ijm.11.12.2020.031 fatcat:o34m2h3xxjhhlcllfsmnfjguaq

Using AI to augment RPA: A conceptual framework

Inge van de Weerd, Bart Nieuwenhuijs, Floris Bex, Iris Beerepoot
2021 European Conference on Information Systems  
However, organizations struggle to apply RPA to tasks with higher complexity. The use of Artificial Intelligence (AI) capabilities to augment RPA promises to overcome this limitation.  ...  Based on these fits, we propose a typology of use cases that AI enable in RPA.  ...  In case 5 a voice bot was implemented to help users resetting their password. This bot asked several security questions to identify the user.  ... 
dblp:conf/ecis/WeerdNBB21 fatcat:wog5phoodzbxnnajlohrcjxd6u

People & Process Dimensions of Automation in Business Process Management Industry

2019 International Journal of Engineering and Advanced Technology  
Literature findings are further corroborated with empirical evidences through a likert 5 point scale survey taken by Project Managers and Users of automation.  ...  It carefully investigates people and process aspects that impact automation initiatives from deployment perspective.  ...  Unsuitable BOTS. [15] 5 ] 5 B. Carl Benedikt Frey and Michael A. Osborne in their paper dated 17 Sep. 2013: The Future of Employment: How susceptible are jobs to Computerization?  ... 
doi:10.35940/ijeat.f8555.088619 fatcat:fwe45saj2fbmbownzgiigso64q

A Unified Conversational Assistant Framework for Business Process Automation [article]

Yara Rizk, Abhishek Bhandwalder, Scott Boag, Tathagata Chakraborti, Vatche Isahagian, Yasaman Khazaeni, Falk Pollock, Merve Unuvar
2020 arXiv   pre-print
However, an essential component to the successful deployment of such autonomous agents is the ability of business users to monitor their performance and customize their execution.  ...  In this work, we present a multi-agent orchestration framework to develop such proactive chatbots by discussing the types of skills that can be composed into agents and how to orchestrate these agents.  ...  The orchestrator requests a preview of each agent's response and their confidence score. This score depicts how confident an agent is in its ability to respond to the user.  ... 
arXiv:2001.03543v1 fatcat:2utd7c33oze4ve3mvsnfdhjmuq

Process Management and Robotic Process Automation: The Insights from Systematic Literature Review

Inga Stravinskienė, Dalius Serafinas
2021 Organizacijų Vadyba: Sisteminiai Tyrimai  
This article aims to fill the gap in the systematic analysis of interrelations between PM and RPA from a managerial perspective by identifying less researched areas and formulating insights and recommendations  ...  One such advanced technology is Robotic Process Automation (RPA). However, organisations do not always make the progress by using the RPA to increase the efficiency of their business processes.  ...  Syed et al. (2020) explored how to trust a bot from the RPA users' perspective.  ... 
doi:10.1515/mosr-2021-0006 fatcat:vhvliyl4brdbvmgtsxxhlby7vu

Enhancement of the e-Invoicing Systems by Increasing the Efficiency of Workflows via Disruptive Technologies [article]

Hiruni Gunaratne, Ingrid Pappel
2020 arXiv   pre-print
, in order to increase efficiency and level of automatization.  ...  The study incorporates expert opinions and users perceptions in e-invoicing systems on the status quo and the necessities for higher automation.  ...  The projects of RPA consist of implementing RPA and consultations which focus on constructing RPA competences inside a company. RPA is made out of bots and algorithms.  ... 
arXiv:2010.07636v1 fatcat:lbpvzblabzao7hcsfitxlobo5q

Robotic Process Automation — a driver of digital transformation?

Julia Siderska
2020 Engineering Management in Production and Services  
This paper constitutes a foundation for new research aimed at filling knowledge gaps in this area. Responding to the call by van der Aalst, academic discourse on RPA must be initiated.  ...  It is based on the author's considerations and the literature review, which contributes to the insight into the basic understanding of RPA technology as well as systematises and clarifies RPA definitions  ...  After recording a process workflow, a virtual bot mimics the actions performed by humans in the application's graphical user interface and automate their execution".  ... 
doi:10.2478/emj-2020-0009 fatcat:bzmwmrgpivbxjhrtj7xnewwqoe

A structured approach to implementing Robotic Process Automation in HR

Sathiyaseelan Balasundaram, Sirish Venkatagiri
2020 Journal of Physics, Conference Series  
A robust and structured approach needs to be in place to identify HR processes that can be automated using the RPA approach.  ...  In this paper the authors (a) suggest a four step approachvalidation, assessment, evaluation and classification -to analyze processes and verify their suitability for automation using RPA (b) identify  ...  From a training & education perspective, it is important at this stage the HR organization showcases the success of RPA to the broader organization.  ... 
doi:10.1088/1742-6596/1427/1/012008 fatcat:jbuxi6l7wnccvkxhut2g5j3fdy

Wipro Limited: Developing a Cognitive DNA

Monideepa Tarafdar, Cynthia Beath
2018 International Conference on Information Systems  
The company turned to AI to tackle these challenges and went about developing a "cognitive DNA."  ...  The case describes the company's AI journey and highlights key milestones such as identifying solution areas, developing use cases, creating a "bot" architecture, and developing a new way of thinking throughout  ...  Once a bot was stable, it became part of the HOLMES platform. The HOLMES platform had about two hundred AI bots and many hundreds of RPA bots.  ... 
dblp:conf/icis/TarafdarB18 fatcat:v2ki56bu7bcstgohdhwg7dx6hi

Evaluating the Role of Artificial Intelligence in the Automation of the Banking Services Industry: Evidence from Jordan

Mohammad Sami Ali, Issa Ahmad Swiety, Maan Hussein Mansour
2022 Humanities and Social Sciences Letters  
The current paper sheds the light on the role of AI in the enhancement of banking sector by exploring how AI based systems contribute in enhancing banking services and developing the trust of clients towards  ...  effective risk management, creating convenience, reducing costs and improving clients' trust towards banking services.  ...  A few banks implement software like RPA (Robotic process automation) that imitates rules based digital tasks performed by humans.  ... 
doi:10.18488/73.v10i3.3090 fatcat:ziow7ortpnamffojtjum3ekpdy

Robotics for Supply Chain and Manufacturing Industries and Future It Holds!

Virbahu Nandishwar Jain
2019 International Journal of Engineering Research and  
How Can Humans adapt to a Life with Robots with ease?  ...  We must address issues like how their roles will evolve as they become more popular and lifelike, what their relationships will be to humans, and how the roles of humans may change as a result.  ...  RPA can be used to automate workflow, infrastructure, back office process which are labor intensive. These software bots can interact with an in-house application, website, user portal, etc.  ... 
doi:10.17577/ijertv8is030062 fatcat:qee7qswdt5einbi2ztkj5wmnpe

AKWI Nr. 14 (2021)

Frank Herrmann, Norbert Ketterer, Konrad Marfurt, Christian Müller
2021 Zenodo  
Unfortunately, Dieter Feige passed away in 2019, so the author has lost not only a colleague but also a friend. This article is dedicated to him.  ...  ACKNOWLEDGEMENTS ACKNOWLEDGEMENTS The author would like to thank Dieter Feige for the many years of cooperation and for the opportunity to continue the LogisticsLab project.  ...  However, trust in bots may increase over time if the bots run stable and correctly. Considering these 20 aspects helped in the company of the case study to achieve a successful introduction of RPA.  ... 
doi:10.5281/zenodo.7058630 fatcat:pojpbgjssfaejkl2bk32pr6bmq

Lowering Legal Barriers to RPKI Adoption

Christopher S. Yoo, David Wishnick
2019 Social Science Research Network  
EXECUTIVE SUMMARY Across the Internet, mistaken and malicious routing announcements impose significant costs on users and network operators.  ...  In other words, a material portion of networks conducting ROV do not validate routes  ...  As a result, the fact that IANA continues to publish its Root Zone Trust Anchors without requiring an RPA is instructive in the RPKI context.  ... 
doi:10.2139/ssrn.3308619 fatcat:s6arztxxh5f3xorxjtb3drindu

Non-human Account Management (v3)

Graham Williamson, André Koot, Gloria Lee
2022 IDPro Body of Knowledge  
The management of non-human account control should be consistent with user-based account management, and controls placed on user account access to high-assurance applications should also be applied to  ...  Otherwise, non-human accounts will continue to be a cybersecurity attack vector favored by hackers for gaining access to corporate facilities.  ...  application, or simply a 'bot' referring to an automated, typically repetitive, task used for a specific purpose. • Identity -defining attributes for a human user that may vary across domains, e.g., a  ... 
doi:10.55621/idpro.52 fatcat:ykzk6yyog5cp5epb2vgtzvkfhm

Resource-Based Adaptive Robotic Process Automation [chapter]

Renuka Sindhgatta, Arthur H. M. ter Hofstede, Aditya Ghose
2020 Lecture Notes in Computer Science  
Hence, the execution of an automated task may require adaptations with human participants executing the task when robots fail, to taking a supervisory role or having no involvement.  ...  We then use a real-world business process and incorporate automation agents, compute resource characteristics, and use resource-aware constraints to illustrate resource-based process adaptations for its  ...  When an IA is deployed anew, experience is low and hence, the trust in automation is low.  ... 
doi:10.1007/978-3-030-49435-3_28 fatcat:ke3yoplukvas5owu5eevee6jyu
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